I've used Truely whenever I've traveled for the last couple of years. When I replaced my broken phone, Truely support were able to create a new eSIM for my profile that I could install and use data I... See more
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See what reviewers are saying
I was travelling from Canada to Mexico through the USA, so the three country North America package was very appealing. Other companies offer only two countries in their regional packages. I al... See more
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I used Truely eSIM during my trip to China and it worked really well. Setup was easy and I was connected almost immediately after landing, which made the whole travel experience much smoother. Th... See more
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Really fast internet and actually cheaper. Tried Truely after spotty, slow connection with other company. Have now used it in 5 different countries and coverage has been seamless. It’s also much less... See more
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Company details
Written by the company
We believe that global data connectivity shouldn’t be complicated or expensive, so we created Truely. With our Switchless™ technology, we enable you to connect to the best network and rates in every country with a single eSIM —one eSIM for connectivity without borders and unlimited possibilities. Truely was built by seasoned startup founders and is backed by some of the best Venture Capitalists in the world. The growing team is composed of telecom, travel, tech, and marketing experts from all over the globe.
Contact info
109, North Bridge Road, #07-22 Funan , 179097, Singapore`, Singapore
- +447520690031
- hello@truely.com
- truely.com
4.3
Excellent
159 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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i’ve been travelling in multiple…
i’ve been travelling in multiple countries for sometime now and I absolutely find truely helpful.
i don’t have to worry about getting a sim, data plans etc for every country. so simple it is now.
thanks!
October 12, 2025
Unprompted review
Reply from Truely
Thank you for the wonderful review!
It’s great to know that our eSIM has been truly helpful during your travels. Staying connected across countries without the hassle of SIM cards or data plans is exactly the experience we strive to deliver. Thanks for trusting us, and enjoy your journeys!
Great connectivity and easy set up
Easy set up, straightforward simple. I prefer their unlimited plans tho and worked great in Europe!
November 8, 2025
Unprompted review
Reply from Truely
Thank you for the great feedback! 😊
We’re glad you enjoyed the easy setup and smooth connectivity. It’s awesome to hear that our unlimited plans worked so well for you in Europe. Thanks for choosing us!
"Unlimited" tariff is a SCAM
"Unlimited" tariff is a SCAM. Their "Unlimited" tariff gives only 3gb per day, after which the internet is unusable. I didn't find this information when buying, 3gb is very little and not enough.
November 3, 2025
Unprompted review
Reply from Truely
We regret to learn that your experience did not meet your expectations. Our Unlimited plans are subject to a Fair Usage Policy that includes a daily high-speed data allowance. Once this allowance is reached, data access continues at reduced speeds rather than being fully discontinued. We appreciate you bringing this to our attention.
Your feedback is valuable to us, and we are continuously working to improve. Should you have any further questions or require additional assistance, please feel free to contact us.
Wishing you a pleasant day and continued safety.
Not for digital nomads - speed cap after 5gb
There’s a speed cap after 5gb every day. Truely BS. I’ve spent $200 and I just got to know this after reaching out to support. How can digital nomads work with 5gb everyday? Then it drops to unusable speed(around 50-60kbps). You can’t even use your socials with this speed let alone work. Extremely disappointing.
September 14, 2025
Unprompted review
Reply from Truely
Thank you for reaching out and for sharing your feedback.
I’m really sorry to hear about your experience and completely understand how frustrating it must be, especially when you're relying on a stable connection to work while traveling.
To clarify, the daily 5GB high-speed data cap is part of the Fair Usage Policy included in the plan terms. After reaching this limit, the speed is reduced for the remainder of the day to ensure fair network access for all users. That said, we understand that this may not meet the needs of heavy data users, such as digital nomads who rely on consistent high-speed connectivity.
We genuinely appreciate you bringing this up — feedback like yours helps us improve our service and better communicate important details upfront. I’ve passed your comments along to our product team for review, especially as we continue working on plans better suited for remote workers and digital professionals.
In the meantime, if you're open to it, I’d be happy to help explore other plan options that may better suit your needs, or discuss how we can make things right.
Please let me know how you’d like to proceed — I’m here to help.
GREAT Travel data plan
I baught 2 unlimited data plans for my trip to Florida in August 2025.
They worked perfectly during the entire trip. I even hotspoted some friends.
The support team is very responsive & supper friendly.
No regrets whatsoever.
August 13, 2025
Unprompted review
Reply from Truely
Thank you for sharing your experience! We’re thrilled to hear that your unlimited data plans worked flawlessly during your trip to Florida and that you could easily share your hotspot with friends. It’s great to know our support team was responsive and friendly. We appreciate your kind words and look forward to serving you again!
Seeing Dc Hamza Malik for cosmetic work. and Dc Rehman for implants …
I'm Seeing Dc Hamza Malik for cosmetic work if Dc Malik says something he is spot on' on what he is doing for u.even if it takes another sitting r 2 .the work he does is perfection and really let's u know what u need and will go over it with u .I swear I have anxiety I was swaeting going in there . 5 mins later anxiety gone no sweats. just with Dc Malik and Dc Rehmans words and told me what is going to happen .I left totally happy and this is my 3rd sitting 1 more after this and you will see my teeth from old Pic to the ones that Dc Malik is making at the moment. NO DENTIST IN
IRELAND CAN BEST THESE PROFESSIONALS noway can no one do what Truely say .A Truely Amazing Smile .And meeting Professionals in the Truly Amazing Dentistry straight across from bank of Ireland Dame St.I cant wait for my final day for my teeth in .Then u will see the great job they done for me by picture All at Truly from Dc Hamza to the Staff Tnk u very much ever so so Good to me my mental health has changed for the better over my teeth and then when I seeing your work my dopamine and serotonin levels were sky high I haven't felt so confident in my smile in 7n year now there gone!once again Thank u All . GODBLESS YE ALL AMAZING PEOPLE at TRUELY DENTISTRY DAME ST
September 1, 2025
Unprompted review
Reply from Truely
Thank you for review, but I'm really sorry I think there's a mistakes here with Truely dentistry and Truely Communication. But all the best for you :)
The sim was easy to set up and the…
The sim was easy to set up and the support were genuinely helpful for once which is a rare trait with esim companies. Awesome team, great product, nothing to fault.
August 13, 2025
Unprompted review
Reply from Truely
Thank you so much for the awesome feedback! We're thrilled to hear the setup was easy and that our support team stood out in a positive way — that really means a lot to us.
We’re glad everything worked smoothly and truly appreciate your kind words!
⚠️ Truely’s ‘unlimited’ plan has a…
⚠️ Truely’s ‘unlimited’ plan has a hidden 10GB cutoff—no warning before suspension. After pushing, they refunded 50%, but the lack of upfront transparency is frustrating. **If you buy, ask about FUP limits first!
August 9, 2025
Unprompted review
Reply from Truely
Thanks for your feedback, and we’re sorry for the confusion around the Fair Usage Policy. While our unlimited plans do have a data cap to ensure fair usage, we agree that this should be communicated more clearly.
We appreciate your patience and will work to improve transparency moving forward.
Human customer support
Their customer support, the Switchless esim and unlimited data are best in class.
June 10, 2025
Unprompted review
Reply from Truely
Thanks for sharing your experience!
Providing reliable connectivity and truly helpful human support is what we aim for, so it’s great to hear that our Switchless eSIM and unlimited data stood out for you. Thanks for choosing Truely!
Misleading and Throttled After 1 Hour
Misleading and Throttled After 1 Hour
I purchased a 1-day unlimited eSIM plan from Truely.com to test their service while traveling in Turkey. Their website advertises “Unlimited Data” with no visible disclaimers, no asterisks, and no warning during checkout.
Within just 1 hour, after using around 10GB, my internet was throttled or completely disabled. When I contacted support, they claimed I violated their Fair Usage Policy (FUP) — which is buried deep in Section 7 of their Terms & Conditions, not shown during purchase.
This is the definition of false advertising. There is nothing unlimited about a service that cuts off after 10GB. If your plan has a cap, state it clearly on the product page. Don’t deceive customers.
I reached out immediately asking to restore full speed for the remaining day — they ignored me, then said they would "ask a supervisor" and never responded again.
⚠️ Stay away from Truely if you want real unlimited data. They are running a classic bait-and-switch operation, selling "unlimited" internet with secret limits, and then silently enforcing restrictions with zero transparency.
May 29, 2025
Unprompted review
Reply from Truely
We’re genuinely sorry for the experience you had, and we appreciate you taking the time to share it in detail.
You're absolutely right that clear communication is essential, especially when it comes to something as important as data limits. While our plans are labeled “unlimited,” we do have a Fair Use Policy in place to prevent network abuse but we fully acknowledge that burying that in the Terms & Conditions is not good enough. In additional, it was escalated to our Fraud team, and now the limit had been lifted.
We’ve heard this feedback from others too, and we’re actively working on making FUP details more visible at the point of purchase—not hidden, not in fine print, but right where they should be.
We’re taking this seriously and using your feedback to improve transparency, product messaging, and how we support customers in real time and you may continue to use the internet.
Scam
After registering, the two-day free trial disappeared. I thought this was a technical error, but support proved to me that it was a scam.
May 26, 2025
Unprompted review
Reply from Truely
We never intend to mislead, and we truly appreciate you calling this out. This is the message from our CEO https://truely.com/blog/a-note-from-our-ceo If you still have concerns or would like to discuss it further, our team is here at hello@truely.com—we’d love the chance to make things right
False advertising/ scam
False advertising, on their website they offer 2 free days, but when you checkout you pay the whole thing, and when you contact their “customer service”, this is their response,
“We regret to inform you that following a review of recent activity, We would like to inform you that the distribution of free coupon codes has been temporarily suspended due to instances of misuse, where some users redeemed multiple codes inappropriately.
Thank you for your understanding.”
Meanwhile the false advertisement is still up on their website, just a bunch of scammers
May 23, 2025
Unprompted review
Reply from Truely
We hear you, and we’re really sorry your experience didn’t live up to expectations.
You’re right, our 2-day free trial offer wasn’t clearly explained, especially with the recent suspension of free coupon distribution due to abuse. That change should have been immediately reflected across our website and app, and we fully understand how frustrating and misleading it must have felt when it wasn’t.
This was a miss on our part, and we're now working to correct the messaging and improve transparency so every traveler knows exactly what to expect before checkout. This is the message from our CEO https://truely.com/blog/a-note-from-our-ceo
Scam
Scam, there is no free service at all. The actual price is very expensive. The recommended free service for new users does not exist at all!!
May 7, 2025
Unprompted review
Reply from Truely
We’re really sorry for the confusion and frustration around the free service offer.
Our current trial requires a first purchase to unlock, and we now realize this isn’t clearly communicated—that’s on us. The offer was temporarily adjusted due to misuse, but we absolutely understand how it felt misleading. We’re actively working on updating our website and app to reflect the current terms with full transparency.
Thanks for calling this out—it’s helping us improve. If you have any questions or would like to discuss your experience further, our team is here at hello@truely.com and the message from our CEO https://truely.com/blog/a-note-from-our-ceo
One of the best eSIM providers in the…
One of the best eSIM providers in the world.
April 15, 2025
Unprompted review
Reply from Truely
Thank you for the kind words!
We’re grateful for your trust and happy to hear you had a great experience with our eSIM service.
1st class customer service
I have had some technical issues with this product to be honest, as in it would stop working when I changed countries, but the technical customer support I recieved has been second to none.
Firstly Andy, and then Rani were both extremely helpful, knowledgeable and patient in getting things working again, and I can't thank them enough.
A very rare top rate service, thanks
February 15, 2025
Unprompted review
Reply from Truely
Thank you so much for taking the time to share this detailed feedback.
While we’re sorry to hear you experienced technical issues when changing countries, we’re really glad that our support team could help get everything working again. Andy and Rani will be especially happy to hear your kind words. Providing patient, knowledgeable, and truly human support is very important to us—thank you for your trust and appreciation!
H2K Infosys
I have got training from H2kinfosys while training was very inconsistent. My program covered Manual and Automation + selenium and they even provided training for selenium. Regarding job assistance DO NOT TRUST them. They are liers. And mock interview and all it's just nonsense you need to pay extra since at the initial talk was included hand on project was included now they are asking for extra to have hand on project. I have complete program 3 months ago. No job yet.
January 28, 2025
Unprompted review
Reply from Truely
Thank you for your review. We would like to clarify that our company is focused on providing eSIM services and is not associated with the training or services mentioned in your review.
We do not offer training or job placement assistance. Your review may be intended for another organization with a similar name. We understand your frustration and encourage you to contact the relevant training provider to seek a solution. We hope your issue is resolved soon.
Cruiser
We recently had a cruise to Capetown, South Africa worked fast and affordable to keep connected to social media & email as Norwegian Dawn ship Starlink Wifi was limited speed & time limited.
Thank You would definitely use again!👍³
January 14, 2025
Unprompted review
Reply from Truely
Hi Paul,
Thank you for the wonderful feedback! It’s great to hear our eSIM kept you connected during your cruise despite the limitations of onboard Wi-Fi. We look forward to serving you again!
This eSim maybe working well for other…
This eSim maybe working well for other countries and cities but I strongly do not recommend it for Grodno-Brest Belarus. Even in central, it does not work. Out of 10GB, I have only used 500mbps in 1 week dysfunctionally. Basically unable to load apps for yandex go or gps. There’s no reception for this signal in this town.
January 25, 2025
Unprompted review
Reply from Truely
Hi Keli,
We appreciate you bringing this to our attention, and we sincerely apologize for the inconvenience you experienced in Grodno-Brest. It's unfortunate that the eSIM didn’t perform as expected in that area. We'll pass this along to the team to investigate coverage options and improve where we can.
eSIM didn’t work but helpdesk was very…
eSIM didn’t work but helpdesk was very fast and accurate to solve the problem on my phone.
January 22, 2025
Unprompted review
Reply from Truely
Hi Marc,
We appreciate your feedback! We’re sorry to hear about the issue with the eSIM, but we're glad to know our helpdesk was able to assist you quickly and effectively.
Your experience means a lot to us, and we're here if you need anything else!
Easy to work with!
I didn’t end up using the esim due to travel issues, but Truely offered me a full refund for my non-activated esim. Super easy to work with and gave me a refund immediately!
January 14, 2025
Unprompted review
Reply from Truely
Hi Katie,
Thanks for sharing your experience! We're sorry your travel plans didn’t go as expected, but we’re glad we could process your refund quickly.
If you ever need our services again, don’t hesitate to reach out!
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