True North Mortgage Reviews 

4,960
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, professional, and patient throughout the entire process, ensuring that every single question is answered promptly. Many people note that dedicated mortgage agents work tirelessly to secure fantastic rates, guiding buyers smoothly through each step without experiencing any unnecessary stress. Some reviewers were not happy with communication delays and slow response times when dealing with specific staff members during their applications. A few consumers also mentioned frustrating challenges regarding missing details during renewals and extended waiting periods for final approvals from lenders.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that agents are extremely professional, knowledgeable,... See more

Service

Customers consistently note positive experiences with service, highlighting professional, knowledgeable, and... See more

Customer service

Consumers find customer service to be positive, noting that representatives are extremely professional,... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting agents' quick availability... See more

Price

People report positive experiences with price, consistently highlighting great rates that outperform... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Very knowledgeable- Raj Parikh did an outstanding job as our Mortgage Broker. He went above and beyond to help us, doing everything he could to get the best outcome for us. His dedicati... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,960)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience w/ Sukhesh

What a relief to work with Sukhesh for my mortgage renewal after my current provider was a challenge to communicate with (and could not match the provided rate). Sukhesh was always super prompt responding in my preferred communication channels and handheld me through the process with patience, professionalism and expertise. Best experience renewing a mortgage i had in over 15 years. Thank you!

April 15, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Henni,

Thank you for taking the time to share your experience with Sukhesh! We hope that you are more than happy with our services and never hesitate to call if you have any further questions!

Thanks, True North Team

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Rated 5 out of 5 stars

Maria went above and beyond from the…

Maria went above and beyond from the beginning of the process up to to very last end. Thank you for the kindness and I am beyond grateful for your help specially assisting me and giving me options to solve the financial burdens which I think everyone is currently facing right now. Your support truly made a huge difference.

April 25, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Chin,

Thank you for taking the time to share your experience with Maria! We hope that you are more than happy with our services and never hesitate to call if you have any further questions!

Thanks, True North Team

Rated 5 out of 5 stars

Working with Joyce for the second time…

Working with Joyce for the second time was just as exceptional as the first. She was instrumental in helping me secure mortgage approval for my second home. Joyce is incredibly supportive, patient, and knowledgeable — guiding me through every step of the process with professionalism and care. The same outstanding experience I had with her during my first home purchase was repeated again, and I couldn’t be more grateful. I highly recommend Joyce for a more seamless mortgage application and approval process.

May 14, 2025
Unprompted review
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Reply from True North Mortgage

Hi Amarachi,

Thank you very much for taking the time to write about your second experience with Joyce. They are hardworking and experts in what they do! We are happy to hear the process was smooth. Hope to hear from you again in the future.

Best, TNM Team

Rated 5 out of 5 stars

Exceptional Service from Sahaban Khan…

Exceptional Service from Sahaban Khan at True North Mortgage!

I recently secured a mortgage with the help of Sahaban Khan at True North Mortgage, and I couldn't be happier with the experience. From the very first interaction, Sahaban was incredibly knowledgeable, professional, and genuinely committed to finding the best mortgage solution for me.

He took the time to explain every step of the process in detail, ensuring I felt confident and informed throughout. His responsiveness and dedication made the entire experience smooth and stress-free. Thanks to his expertise, I was able to secure a great mortgage deal that perfectly fits my needs.

If you’re looking for a mortgage broker who truly cares about his clients and works tirelessly to get the best possible outcome, I highly recommend reaching out to Sahaban Khan!

May 8, 2025
Unprompted review
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Reply from True North Mortgage

Hi Arash,

Thank you for your kind words regarding Sahaban. We're thrilled to know they always provide the best customer service and are always communicative and attentive. Hope to work with you again in the future!

Thanks, True North Team

Rated 5 out of 5 stars

My Fiancée and I used Joyce Lee for the…

My Fiancée and I used Joyce Lee for the purchase of our new home. She was amazing and very knowledgeable. Joyce answered all of our questions and even got us a lower rate before the close of our house! I would highly recommend both Joyce and True North!!

May 2, 2025
Unprompted review
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Reply from True North Mortgage

Hi Alanna,

Thank you for choosing us for your mortgage needs. It's amazing to hear feedback from our clients. Joyce truly is an outstanding agent. We hope to work with you again in the future.

Thank you, True North Team

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Rated 5 out of 5 stars

To Hiren,

To Hiren,
Thank you for the wonderful time dealing with you. We had a good experience going through with our mortgage, sometimes going through procedures are very confusing but you we're always there to explain and guide us all the way, you answered all our questions and worries. Thank you for helping us transfer our Mortgage to True North.

April 28, 2025
Unprompted review
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Reply from True North Mortgage

Hi Irene,

Thank you for choosing us for your mortgage needs. We're so happy Hiren ensures you had an excellent experience with us. We love the work we do and appreciate amazing clients like yourself.

Thank you, True North Team

Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Manthan, he is very knowledgeable and made buying my first home so much easier, he found me the best rate, wanted to work with me and honestly made a dream come true. I may not have been the most patient person to deal with but I'm happy with the way everything turned out.

April 25, 2025
Unprompted review
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Reply from True North Mortgage

Hi Nansy,

Thank you for choosing us for your mortgage needs. We're so happy Manthan ensures you had an excellent experience with us. We love the work we do and appreciate amazing clients like yourself.

Thank you, True North Team

Rated 5 out of 5 stars

Manthan was great

Manthan was great, he was very helpful from the first call to closing. He answered all of our questions and got everything sorted out for us in our situation found the right people to get everything done. Right before before closing got us a better rate. I will use their services again and will recommend them to anyone needing mortgage help!

April 15, 2025
Unprompted review
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Reply from True North Mortgage

Hi Cody,

Thank you for taking the time to share your experience with Manthan! We hope that you are more than happy with our services and never hesitate to call if you have any further questions!

Thank you, True North Team

Rated 5 out of 5 stars

Sukhesh Menon Went Above and Beyond

Sukhesh Menon assisted us in attaining our first mortgage. He worked with us through the pre-approval process months ahead of purchasing our first home, and then upon having a tight timeline, did everything possible to ensure we were provided the best approved rate. To say I was impressed by the customer service provided would be an understatement and on top of this review, I will be directed all of my friends who are prospective home buyers to him as he gained a level of trust with us that was unmatched.

December 6, 2024
Unprompted review
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Reply from True North Mortgage

Hi Riley,

Thank you for taking the time to share your experience with Sukhesh! We hope that you are more than happy with our services and never hesitate to call if you have any further questions!

Thank you, True North Team

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Rated 5 out of 5 stars

10/10

Verone was absolutely amazing. We had barriers to home owning but he was still able to get us a great rate. Because of his hard work, we were able to secure our home in under 2 weeks. Communication was consistent and transparent. All of my questions were answered, some not even pertaining to the home we were buying but housing markets in general. I would definitely recommend.

April 14, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Brittany,

Thank you for taking the time to share your experience with Verone! We hope that you are more than happy with our services and never hesitate to call if you have any further questions!

Thank you, True North Team

Rated 5 out of 5 stars

Robert Dang helped me get the best deal on a mortgage…

Just recently Robert Dang helped me with my mortgage renewal and I am so happy that I went with him. This is the first time I've used a mortgage broker as I was always risk averse and thought it would be safest to go with the banks but after my experience with Robert, I know who to call from here on for my mortgage needs in the future. He was so responsive throughout the ordeal and always explaining all the terms and breaking it down to make it easy for me to decide. I am one of those customers who asks a lot of questions as I like to always understand what I am signing for. He made the whole process so easy and most of all gave me the best deal by far as I still shopped around on my own and his offer blew my best offers away. I highly recommend you try giving Robert a chance at competing for your mortgage and I would not be surprised that he will win your business.

April 10, 2025
True North Mortgage logo

Reply from True North Mortgage

Hi Tony,

Thank you for your feedback. We're glad Robert was able to answer all your questions and concerns and provide such excellent customer service. We can’t wait to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Karamjeet made our process much less…

Karamjeet made our process much less painful than it could be. He was always on top of our file, highly responsive and a pleasure to deal with. In a world where customer service is not always the best, Karamjeet showed us that true service is alive and well at True North Mortgage

April 17, 2025
Unprompted review
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Reply from True North Mortgage

Hi Lisa,

Thank you for choosing us for your mortgage needs. We're so happy Karamjeet ensures you had an excellent experience with us. We love the work we do and appreciate amazing clients like yourself.

Thank you, True North Team

Rated 5 out of 5 stars

Peter Esper has been a great help with…

Peter Esper has been a great help with renewing my mortgage. He was patient and prudent with my questions and he got me the best possible rate. Highly recommend!

April 15, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Ivan,

Thank you for choosing us for your mortgage needs. We're so happy Peter ensures you had an excellent experience with us. We love the work we do and appreciate amazing clients like yourself.

Thank you, True North Team

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Rated 5 out of 5 stars

Basit Baig is a phenomenal agent at…

Basit Baig is a phenomenal agent at TNM. He is super knowledgeable and helpful. 100% satisfied with his service. Highly recommended for tour mortgage needs.

April 15, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Ahmed,

Thank you for choosing us for your mortgage needs. We're so happy Basit ensures you had an excellent experience with us. We love the work we do and appreciate amazing clients like yourself.

Thank you, True North Team

Rated 5 out of 5 stars

Refinanced mortgage

I recently refinanced my mortgage with Ben Skerret and Sheldon Brow. Have to say it was pretty painless! Thanks, guys, for all your help!! Highly recommend them!

April 4, 2025
Unprompted review
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Reply from True North Mortgage

Hi Ann,

Thank you for taking the time to share your experience with Ben and Sheldon! We hope that you are more than happy with our services and never hesitate to call if you have any further questions!

Thank you, True North Team

Rated 5 out of 5 stars

Shawn is great!

Shawn has helped us on several mortgages. He is extremely responsive and professional. Would 100% recommend him to anyone looking for a mortgage.

March 6, 2025
Unprompted review
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Reply from True North Mortgage

Hi Ali,

Thank you for your feedback. We're glad Shawn was able to answer all your questions and concerns and provide such excellent customer service. We can’t wait to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Cristian was amazing!

Cristian was amazing!! Got the most competitive rate and best customer service

April 2, 2025
Unprompted review
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Reply from True North Mortgage

Hi Dan,

Thank you very much for taking the time to write about your experience with us. Cristian is wonderful to work with! We are happy to hear the process was smooth. Hope to hear from you again in the future.

Thank you, True North Team

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Rated 5 out of 5 stars

5 Stars for TrueNorthMortgage.!

Best Decision I Made – Madhur Tyagi at True North Mortgage!

I was completely overwhelmed when trying to figure out where to get my mortgage. I shopped around, talked to multiple lenders, and honestly, it just left me more confused. Then I connected with Madhur Tyagi from True North Mortgage, and everything changed.

From day one, he was patient, transparent, and genuinely cared about getting me the best rate. He explained everything in simple terms, answered all my (many) questions, and handled every detail so smoothly. I never felt pressured—just supported. In the end, he got me a deal better than anything else I found, and I couldn’t be happier.
If you’re struggling with mortgage decisions like I was, do yourself a favor and talk to Madhur. He made what felt like a stressful process into something easy and exciting. Truly grateful for his help in making my dream home a reality!

Thank you Madhur Tyagi.! I will surely be recommending you to my family and friends.!

April 2, 2025
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Reply from True North Mortgage

Hi Aanchal,

Thank you for your kind words! We are delighted to hear that Madhur was there for you every step of the way. Our agents have a passion for what they do and always work their hardest for clients! We appreciate your support and business and we can't wait to work with you again soon.

Thank you, True North Team

Rated 5 out of 5 stars

Thank you Maria E for your patience and…

Thank you Maria E for your patience and professionalism. The whole transaction was very smooth.

March 11, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi D R,

We are pleased to hear that Maria went beyond to ensure you had the best experience with us regarding your mortgage needs. We appreciate your kind words and thank you for sharing!

Thank you, True North Team

Rated 5 out of 5 stars

Excellent experience

Neeti Chauhan wondering to work with. Efficiency knowledgeable and timely. Great experience. Have recommend her to lots to friends and family.

February 18, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Amita,

Thank you for choosing us for your mortgage needs. It's amazing to hear feedback from our clients. Neeti truly is an outstanding agent. We hope to work with you again in the future.

Thank you, True North Team

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