True Research Labs Reviews 123

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of navigating the website and the smooth ordering process, often noting that payment is straightforward. Many people are consistently pleased with the product quality, describing it as outstanding and effective, with some even performing their own tests to confirm legitimacy. The delivery service is frequently praised for its speed and reliability, with orders often arriving quickly and well-packaged to prevent damage. Reviewers also commend the customer service for being responsive and helpful, contributing to an overall positive experience. However, some customers reported issues with product quality, such as clouded medications or products causing skin irritation, and in some cases, vials arriving shattered. A few other people also felt that customer service was poor, mentioning unreturned emails, unanswered phone calls, or a lack of resolution for issues. There were also instances where orders were significantly delayed or never received, despite promises of quick delivery.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the high quality and effectiveness,... See more

Delivery service

People report positive experiences with delivery service, consistently praising the fast shipping times, with... See more

Order

Customers had positive experiences with order, with many reviewers expressing satisfaction with the ease of... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the top-notch and... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website it so easy to navigate and the product arrives quickly. I’ve ordered many times now and have always had a great experience!

Rated 5 out of 5 stars

Ordered twice from this company in April and May without issues. Products arrived well wrapped in bubble wrap as well as box filler to keep them from being smashed or move around the box. Quite happy... See more

Rated 5 out of 5 stars

My experience has been excellent with this company. The customer service and the quality of products have been outstanding. I recommend to everybody to trust true research labs in order to reach their... See more

Rated 5 out of 5 stars

I am always skeptical about ordering from a new company. The ordering was a breeze, payment went smooth, and it was delivered in a reasonable amount of time. The product works well. I will use TRUE... See more


Company details

Written by the company

True Research Labs is a leading U.S.-based supplier of premium research-use-only (RUO) peptides, providing high-purity compounds for laboratory and scientific research. Known for quality, transparency, and reliability, True Research Labs has become a trusted name for researchers seeking lab-tested peptides with verifiable third-party Certificates of Analysis (COAs). True Research Labs specializes in sourcing and distributing research peptides with a strong emphasis on purity, consistency, and accurate labeling. Every product undergoes strict quality control standards and independent lab testing to ensure it meets the highest expectations for research applications. True Research Labs is committed to fast and reliable shipping across the United States, secure ordering, and a seamless customer experience. Their focus on operational excellence, product integrity, and responsive support has made them a preferred choice for those looking to buy research peptides online from a trusted peptide company. As a forward-thinking research supplier, they continuously improve their testing standards, product selection, and fulfillment processes to better serve the scientific and research community. All products sold by True Research Labs are strictly intended for laboratory research use only. Not for human consumption.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

123 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I’ve been using this company since…September!

I’ve been using this company since September. I have 2 friends also using them and my mother. We are all so happy with the products. Extremely fast shipping and we’ve never had an issue. Always respond on time and our os pages are always carefully delivered. Can’t say enough I highly highlyyyyyy recommend .

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Nervous? I was too

Skeptical? Reading my comment? I was too, if you are reading this you have finally come to a trust worthy supplier and company that stands behind their service.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Solid peptide company

I've ordered from True Research Labs for a few months (2 or 3 times) and it’s better than most in the peptide space. As someone who was skeptical of peptides in general, finding a company with legit products was another battle. My first order arrived as expected, quality was great. Put in a couple orders since then and I can’t complain!

Transparency is key for me. A lot of companies in this space, wellness space in general suck when it comes to sourcing and testing. TRL actually backs up their claims with documentation. Shipping was faster on my most recent order, seems like they've dialed in their fulfillment process.

I had a question about storage that got answered pretty quick. Again, can’t complain.
Experience has been great so far. Will keep ordering.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with

Ive only had great experiences with True Research Labs. The website is easy to navigate and ordering is easy. Shipping came faster than I expected and everything was packaged well. The quality of the peptides seem top tier compared to other companies I’ve ordered from and their customer service has always been responsive and helpful!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I've ordered from Tru Research Labs about a dozen times, and I have never been let down.
My order always arrives within a few days, and I even tested my order myself when trying to find a proper supplier. Everything came back perfectly legit and exactly what I was being sold.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Life Changing

Amazing experience on the KLOW & GLP3RT. Life changing recovery and metabolic changes, I was 50 and close to 30% body fat, now I am around 15% and able to do the things and feel the way i’ve wanted!

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve tried a few different peptide…

I’ve tried a few different peptide companies, and this one honestly stood out right away.

Their website is super easy to use and doesn’t feel confusing or sketchy like some others out there. Everything is clearly laid out, and I liked that they’re transparent about what they’re offering. Ordering was quick, and my package showed up fast and was packed really well.

The biggest thing for me is quality, and they definitely delivered. Everything looked exactly how it should, and I didn’t have any issues at all. It feels like they actually care about what they’re putting out instead of just trying to sell something.

Overall, just a really solid experience. If you’re looking for a peptide company you can actually trust, this is a good one.

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

The support team don’t reply to your…

The support team don’t reply to your emails and they don’t ship your items. Stay away!

April 29, 2026
Unprompted review
True Research Labs logo

Reply from True Research Labs

We’re sorry to hear about your experience. We understand how frustrating it can be when you feel your emails haven’t been answered or your order has been delayed.

Our team takes customer support and order fulfillment seriously, and we’d appreciate the opportunity to look into this further and resolve the issue for you. Please reach out to us directly at Support@trueresearchlabs.com with your order details so we can investigate and assist as quickly as possible.

Sophie Bennet
Customer Support
True Research Labs

Rated 1 out of 5 stars

Definitely a Scam

I’m so mad at myself for falling for their scam. First mistake was thinking their website looked too good to be a scam. So I placed my order believing their lie that I would receive my order in 2 days and was charged $14.99 for shipping. I received my order 10 days later. I received tracking updates 2-3 times a day by text and email during that 10 day period. I ordered 2 vials of the same product and one vial had twice the amount of the other vial. The caps are 2 different colors and I’ve never had that happen with other labs. The QR codes on the vials don’t scan to link to COA’s. When you go on the website to look at the COA’s you need a lot # and the vials don’t have lot #’s on them. The website says they are located in Sheridan WY but my order came labeled as being from a fulfillment center in Excelsior MN. The real red flag is my payment went to Mexico! I have emailed them every day for the past 6 days and have yet to receive a response. The website is still up and there are people being ripped off as I write this. I will continue to email them daily just to make myself feel better for being so stupid. I should’ve stuck with the lab I have been ordering from but I wanted to save a few bucks and in the end I paid $80 for product I’m going to throw away. It doesn’t even look like anything I’ve ever received so I don’t trust it. I regret not coming here before I ordered…. Lesson learned.

May 4, 2026
Unprompted review
True Research Labs logo

Reply from True Research Labs

We’re sorry to hear you were disappointed with your experience. We’d like to clarify a few points that may help address some of the concerns mentioned.

Cap colors can vary between batches and are not used as an indicator of product identity or quality. The QR codes on our vials are intended to direct customers to our website, where COAs can be accessed directly. Our Sheridan, Wyoming address is our registered business address, while orders may ship from different fulfillment locations depending on logistics. In addition, our payment processing partner operates internationally, which can result in transactions appearing from Mexico on bank statements.

That said, we understand how these details could raise questions, especially alongside a shipping delay, and we apologize for any frustration caused. We’d appreciate the opportunity to review your order directly and address your concerns properly. Please reach out to us at Support@trueresearchlabs.com with your order details.

Sophie Bennet
Customer Support
True Research Labs

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