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TrueStory är en digital upplevelseplattform med inspiration till upplevelser runt om i Sverige. Vi tror på att det som betyder mest i livet är upplevelser, och de nära och kära som vi delar dessa minnesvärda stunder med.
Hälsingegatan 49, 112 27, Stockholm, Sweden
4.1
35 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Truestory
Hi Sven,
Thank you so much for the kind words and your 5-star review! We’re thrilled that you appreciate our service and flexibility – it means a lot to us. 😊
We look forward to assisting you again in the future!
Best regards,
Louise // Truestory
Very nice service! Fast to answer and willing to help!
Reply from Truestory
Hi
Thank you for taking the time to share your experience with us. We're delighted to hear that we were able to assist you fast.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Oplev sammen!
Bedste hilsner
Rikke // Truestory
Needed to reschedule our booking with short notice. Got it solved and now we can wait for a good time slot which would fit everyone in the future.
Reply from Truestory
Hi Johan,
Thank you for taking the time to share your experience with us. We're delighted to hear that we were able to assist you in rescheduling your booking, even with short notice.
It's fantastic to know that our efforts made a positive difference for you, and we're glad to hear that you now have a suitable time slot for your booking that works for everyone involved.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Oplev sammen!
Bedste hilsner
Rikke // Truestory
I reached out to the Truestory support team twice to change the date of my booking, and both times they replied within just a few hours of my initial request and saw to it that my query was fixed. Super helpful, and super friendly! Big up to Louise and Rikke!
Reply from Truestory
Hi Aron,
Thank you for your review and the stars. We love them!
I'm very happy to hear, ay you got good help from us! I hope you have a good experience.
Upplev tillsammans!
Bedste hilsner
Rikke // Truestory
True story helped us so well! We are so happy they contacted Falkenberg Strandbad so we could book an event for new married daughter.
Reply from Truestory
Hi Gunnel,
Thank you for your review and the stars.
I'm very happy to hear, ay you got good help from us! I hope the newlyweds have a good experience.
Upplev tillsammans!
Bedste hilsner
Rikke // Truestory
Good range of experiences, but the company overall and their booking terms make it all feel a bit too shady.
If you e.g. book a restaurant visit, you can’t cancel it and get a refund (not even 2 months in advance). Those terms are not really clearly stated, and the customer service will not inform you if you call and ask to cancel.
In addition, the customer service is in Danish only
Reply from Truestory
Hi Max,
Thank you for your review.
We do not refund purchases where you have booked a date of use. We offer that you can book a new date.
It is written in our terms, which you have read and accepted with your purchase.
"Om en upplevelse redan har bokats till ett visst datum upphör ångerrätten och ditt köp återbetalas inte."
I'm sorry I can't help you.
Rikke // Truestory
Reply from Truestory
Hi Iris,
Thank you very much for your kind words. We are incredibly happy to be able to help you.
Have a good day!
Best wishes
May // Truestory
I ordered a giftcard with a greeting and had to change what greeting I put after ordering. Contacted customer service, they were very accommodating, unfortunately it arrived with the original greeting. When I contacted customer service about the possibility to receive a new package, they agreed right away without any issues.
10/10 experience, they were so pleasant to deal with and responses were quick!
Reply from Truestory
Hi Michaela,
Thank you very much for your kind words. We are incredibly happy to be able to help you. We hope you enjoy the experience.
Have a merry Christmas! (:
Best wishes
Oscar // Truestory
Reply from Truestory
Hi Lovisa,
Thank you so much for the five stars!
I'm glad to hear that we were able to help you, and that you have been happy with the service we provided.
Have a good day and experience!
The best greetings
Rikke // Truestory
Reply from Truestory
Hi,
Thank you so much for the five stars!
I'm glad to hear that we were able to help you, and that you have been happy with the service we provided.
Have a good day!
The best greetings
Louise // Truestory
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