Ordered Baerskin hoodie Nov. 12, 2022 and still don’t have it. Had to send 2 requests for shipping update. Shows vague information. Been returned to sender and I don’t know how many postal facilities... See more
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See what reviewers are saying
This company do not warrant ANY stars. Despite repeated emails enquiring after my order, there have been no replies. Tracking information serve to maintain the lie but is not recognised by any ca... See more
Company replied
I ordered on December 13, 2022 and as of today, December 31, 2022, I still haven't received anything. Yunexpress tracking shows me "2022-12-30 16:36:51 Departed from Facility." while the Italian co... See more
Company replied
Placed an order 25th October have yet to receive it. Contacted customer services, heard nothing back. Contacted David directly at Trueswat as he’s left messages on here for others experiencing same is... See more
Company replied
Company details
Written by the company
Adventure gear designed to last. SEASONS CHANGE. QUALITY IS FOREVER.
Contact info
United States
- trueswat.com
Absolute terrible company
Absolute terrible company. We received our item and it is terrible quality and fit, they won’t respond to emails regarding a refund so we are out over $100. Do not buy from them!!!
December 27, 2022
Unprompted review
Reply from True SWAT
Hi Annie,
Thank you for taking the time to send your feedback here!
We are sorry to hear that you found our Baerskin Hoodie to be less than satisfactory and that it didn’t fit you well. On top of that, getting in touch with us had been a difficult task for you.
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
I can see here that one of our Customer Support agents has already assisted you with returns through Facebook Message on our Trueswat account, and a refund has already been requested for your order.
Rest assured that your order will be refunded after it has been received and screened at our warehouse.
Again, we apologize for the inconvenience.
Best,
David
Looks to be a scam from my view.
Ordered my two hoodies back on December 18 2022 mailed out on the 20th of December 2022. Still have not received my hoodies. I have emailed trueswat 4 times for a resolve and no replies. Package is lost in Atlanta GA since the 5th of January 2023. Want to get a refund for $189.00
December 28, 2022
Unprompted review
Reply from True SWAT
Hi Drake,
Thank you for taking a moment to write us a feedback!
It seems that as of posting here, it has been taking a long time for your Baerskin Hoodies to arrive, and that getting a response from us had been a difficult task for you. We are very sorry to hear that!
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
Regarding our shipping time, we can honestly say that we have had some challenges with processing and shipping orders in time for the past months. We have been ill-prepared for dealing with the ever-increasing volume of orders. We have made some changes, and we expect things to improve soon.
I can see from your review that you found out that your package got lost. Hopefully, you have already received a satisfactory solution for this issue - but if that’s not the case, please reach out to me directly at david@trueswat.com, and I will be more than happy to assist you myself.
Best,
David
More than 1 month wait - no product
I ordered the 2X hoodie back in December 12, and right now, it is saying Warehouse Handling (Jan 13). I wrote to support more than 3 times, and got no response. I wished I would have seen this site before I ordered. I am going to wait one more month, and then file a complaint with my credit card company. One thing for sure, no matter what, I will not order from there again. If I can't get any support on their incompetence, then why order again?
January 13, 2023
Unprompted review
Reply from True SWAT
Hi Frank,
Thank you for taking a few moments to send your review here!
We understand that as of writing here, you have been waiting for quite a while for your order to arrive. On top of that, getting ahold of us had been challenging for you. That must have been frustrating. Please accept our sincerest apologies for the delay and inconvenience!
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
We must also admit that we have struggled quite a bit with processing and shipping some orders in a timely manner for the past months. We have been severely underprepared for dealing with the increase in demand for our product. We have made some upgrades to our shipping department, and we expect things to improve soon.
Upon checking, it seems that your order has finally been delivered to you. If you have any concerns or require assistance, please don’t hesitate to reach out to me at david@trueswat.com.
Best,
David
BEWARE!!
BEWARE!!! This Company is China!! Product is not made well and when I asked to exchange for a different product they said I could not exchange! Because this product is coming from China!
January 4, 2023
Unprompted review
Reply from True SWAT
Hi Sherri,
Thank you for taking a few minutes to leave your feedback here!
We are sorry to hear that our Baerskin Hoodie did not meet your expectations. We understand that everyone has different needs, and our product might not always be the best choice for everyone.
Upon checking, we can see that you have indeed tried to request to have your Baerskin Hoodie exchanged for our SWAT Lumberjacket, and you were told by one of our Customer Support agents that it’s not possible.
As a general rule, that is true. While we do allow free exchanges, we can only offer to replace the product you ordered for another size, but not for another model or product entirely.
We would also like to clarify that our products are designed in Europe and manufactured in China. This business approach allows us to ensure the quality of our products. As for our location, we have multiple warehouses all over the world - mainly in Europe - and we ship from the warehouse nearest to the customer’s location, or wherever the stocks for their ordered items are available.
If there’s anything else we can do for you, kindly send me an email at david@trueswat.com, and I will be happy to assist you myself.
Best,
David
I got scammed as well..
I got scammed as well... I ordered on December 29th haven't got any response for status of my 2 hoodies I paid for already...unbelievable
December 29, 2022
Unprompted review
Reply from True SWAT
Hi Scott,
Thank you for taking a moment to post your feedback here!
We understand that the lack of response on our end regarding your inquiry on the status of the Baerskin Hoodies you ordered from us has caused you to have doubts about our company. We are sorry to hear that.
We must admit that there have been some slight delays in our response and in the processing and shipping of some orders in the past month due to the ever-increasing volume of orders we have been receiving.
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response. We are also making some upgrades to our shipping department, and we expect things to improve soon.
We hope you have already received your order by now - but if that’s not the case, kindly reach out to me at david@trueswat.com, and I will gladly look into this myself for you.
Best,
David
Don`t Deal With TRUESWAT!
I bought a Baerskin Hoody around the first of December, 2022. I used my debit card to pay. I`ve never received my hoody, even though I got an email confirming purchase and a tracking number. I`ve called customer service numerous times to no avail. You get a recording that is barely understandable, and they NEVER answer the phone. I called on one occasion and sat for exactly one hour and no one answered. I sat the phone down on my desk and left it on speaker phone so I could hear if some one did answer. I waited a total of THREE hours, and never got any assistance! I received an email from "Express Service" that said my package was being held in customs due to a $1.98 shipping charge. I contacted them, and tried to use my debit card to pay the charge, and was told they don`t accept prepaid cards. It finally dawned on me that I had been swindled out of a hundred bucks for something that I am never going to get. I even gave FEDEX the tracking number I was given, and they said no such tracking number existed. How can these swine get away with scamming so many people? They should all be rounded up, and put behind bars where they belong. TRUESWAT is a scam company, plus the hoody was supposedly shipped from china. I advise everyone to stay away from dealing with these pigs!
January 9, 2023
Unprompted review
Reply from True SWAT
Hi Mike,
Thank you for taking a few minutes to write your experience here!
It seems that the long shipping time and lack of order updates and communication has cauased your frustration towards our company. We apologize for all the trouble!
We have to say that we have been overwhelmed with the high volume of emails we have been receiving ever since the holiday season started. Rest assured that we are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Regarding shipping time, we must admit that this has been one of our main weaknesses in the past year. Luckily, we have found better transportation solutions, so we expect things to improve soon.
As for your order, we hope you have already gotten ahold of one of our Customer Support agents and received assistance regarding your concern. However, if that's not the case, kindly reach out to me directly at david@trueswat.com so I can look into this and find out what happened with your order.
Best,
David
Ordered Baerskin hoodie Nov
Ordered Baerskin hoodie Nov. 12, 2022 and still don’t have it. Had to send 2 requests for shipping update. Shows vague information. Been returned to sender and I don’t know how many postal facilities but no details of location. Last update 12/23/22 Sent to mail recovery center. Terrible. Buyer beware.
November 12, 2022
Unprompted review
Reply from True SWAT
Hi Travis,
Thank you for taking a moment to share your review here!
We are sorry to hear that it has been taking quite a long time for your order to arrive, and you did not find the tracking information that was sent to you to be helpful. Based on your review, it seems that your order was returned to sender.
Regarding the issue with the shipment of your order, we would be happy to resend it at absolutely no additional cost for you.
If you have yet to receive assistance regarding this matter, please write to me directly at david@trueswat.com and I will assist you with the reshipment process myself.
Best,
David
I was scammed out of my -$200 for 3x…
I was scammed out of my -$200 for 3x fleece hoodies with the zippers on the wrong side. Ordered on 7Dec22 for Christmas gifts and received them 7Jan23. Cheap bulls**t is what they are. If I had known they were from China I would not have ordered them. Buyer BEWARE.
January 7, 2023
Unprompted review
Reply from True SWAT
Hi Edward,
Thank you for taking a few minutes to share your feedback here!
We are sorry to hear that it took quite a while for your Baerskin Hoodies to be delivered to you, only to find out that they did not meet your expectations.
We must admit that we have had some issues with shipping in the past year. Luckily, we have found better transportation solutions, and we expect our shipping speed to improve soon.
We would also like to clarify that our products are designed in Europe and indeed manufactured in China. This business approach allows us to ensure the quality of our products. However, as for where we ship from - we have multiple warehouses all over the world, and we always ship from the warehouse nearest to the customer's location, where their ordered items are in stock.
Regarding the zipper on the left side, we are glad to inform you that our product is made in Europe, where zippers are usually positioned on that side. That's why it may seem a bit unusual.
If you ever need assistance with your order, please send me an email at david@trueswat.com, and I will gladly help you myself.
Best,
David
SCAM ALERT! Don’t Buy
SCAM ALERT! Do not order from Trueswat. Ordered 2 Hoodies December 5,2022. The tracking shows it is being held in a warehouse. Customer Service is non-existent. I do not believe the product will show up. The tracking number is fake. I will be contacting my credit card to see if I can cancel the payment.
Customer Service replied and said the hoodie would be delivered and it is one month later and no hoodie. They claimed they attempted to deliver, but there is nothing on our camera that shows it was attempted. Also, they said I had to pick it up at a warehouse, but never received an address. This is a major SCAM.
January 7, 2023
Unprompted review
Reply from True SWAT
Hi there,
Thank you for taking the time to leave your feedback!
We understand that as of posting here, your order had been taking quite some time to arrive, and getting ahold of one of our Customer Support agents had been challenging for you. We are sorry to hear that!
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
As for your order, upon checking, it seems that it was already delivered last 12-24-22. However, we understand from your review that you have not received it yet. We have recently sent you an email at the email address used to place your order to help resolve this matter. Kindly check your inbox.
Best,
David
Why is this company still in business…
Why is this company still in business after all the bad reviews. Saw the ad on tv for the hoodie and it really looked like a good item. What could go wrong? It looked like a legit company right. I ordered it on Dec. 11 for a Christmas gift. Here it is Jan 7 and still no hoodie. Don't even waste your time sending them a email. Its like the company doesn't even exist. If I ever get the item I can give it next Christmas.
December 11, 2022
Unprompted review
Reply from True SWAT
Hi Kathy,
Thank you for taking a few moments to write us a feedback!
We understand that it seems to be taking quite a while for your order to arrive as of posting here, and that reaching out to us had been a difficult task for you.
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
As for our shipping time, we msut admit that we have experienced some slight delays in processing and shipping in the past month due to the high volume of orders. We have already made some upgrades, and we expect things to improve soon.
We hope one of our Customer Support agents has already assisted you via email - but if that's not the case, kindly reach out to me directly at david@trueswat.com so I can look into this and help locate your order.
Best,
David
I ordered a hoodie in November
I ordered a hoodie in November : still haven’t seen it despite multiple emails and requests for updates and a legitimate tracking number and shipping company. I would not order again or recommend them
November 27, 2022
Unprompted review
Reply from True SWAT
Hi Mike,
Thank you for taking a few moments to share your experience here!
We are sorry to hear that you still haven't received your Baerskin Hoodie as of posting here, despite frequently reaching out to us for inquiry regarding your order status tracking information.
We must admit that we have been ill-prepared for the ever-increasing volume of orders. As a result, we have experienced some slight delays in the processing and shipping of some orders.
We hope your order has already arrived by now. However, if that's not the case, kindly write to me at david@trueswat.com, and I will be more than happy to help investigate further and find out what happened with your order.
Best,
David
Not a scam!
After I ordered the hoodie a friend said it was a scam! NOT AT ALL. The company kept me in the loop on every step of its journey, and, right on time it showed up. It’s a badass hoodie! You’re going to throw it on right away and start enjoying all of the features. Cheers!
January 6, 2023
Unprompted review
Reply from True SWAT
Hello Shawn,
Thank you for taking the time to share your review!
We're glad to hear that you received your hoodie and that it's everything you expected. We understand that hearing negative feedback from friends can be concerning, but we're glad to see that we were able to exceed your expectations.
We're also pleased to hear that you appreciated the updates on the delivery process. Our goal is to keep our customers informed every step of the way, and we're glad we were able to do so in your case.
Thank you for your endless support! We hope to see you in our online shop soon.
Best,
David
Customer service is pretty much non…
Customer service is pretty much non existent. This is a dreadful company who are only interested in keeping your money. Been trying to get a return for weeks
December 29, 2022
Unprompted review
Reply from True SWAT
Hi Andrew,
Thank you for taking the time to share your thoughts with us!
We are so sorry to hear that getting in touch with us had been a difficult task for you. We understand that as of posting here, you have yet to receive a response when you tried contacting us regarding returns.
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
As for your concern, I can see here that one of our Customer Support agents has already sent you our return form and procedure last 01-04-23. We have re-sent this email to you recently. Kindly check your inbox.
If you have more concerns or require further assistance with your order, you may indicate that in your response to our email.
Best,
David
I ordered on Nov 23 2022
I ordered on Nov 23 2022, I have yet to get my order. Customer service is the worst. I can't see how they stay in business. Would never recommend my friends to order their products. So disappointed 😞
November 23, 2022
Unprompted review
Reply from True SWAT
Hi Debbie,
Thank you for taking a few moments to share your review here!
We understand that as of posting here, your order is taking a very long time to arrive, and you haven’t been getting the assistance you needed from our Customer Support team. We apologize for the delay and inconvenience!
We are simplifying our Customer Support procedures and adding more agents to our team so we can address our customers’ concerns more promptly.
Regarding our shipping time, we must admit that we have experienced some slight delays in processing and shipping some orders in the past months due to the overwhelming volume of orders. We have already made some upgrades to our shipping department, so we expect things to improve soon.
We hope you have already received your order by now. However, if that’s not the case, kindly send me an email at david@trueswat.com so I can assist you and find out what happened with your order.
Best,
David
Worst customer service ever
December 30, 2022
Unprompted review
Reply from True SWAT
Hi Nancy,
Thank you for taking a few moments to share your feedback here!
It seems that you have had a less than satisfactory experience with our Customer Service.
We are terribly sorry about that! What seems to be inconvenience?
Please let us know what happened here so we can find a way to solve the issue in a satisfactory manner for you. Kindly reach out to me at david@trueswat.com and I will do my best to get back to you as soon as I can.
Best,
David
I ordered on December 13
I ordered on December 13, 2022 and as of today, December 31, 2022, I still haven't received anything. Yunexpress tracking shows me "2022-12-30 16:36:51 Departed from Facility." while the Italian courier is still waiting for the delivery of the goods.
From 10 to 14 days, mmmhhh.......
UPDATE 14/Jan: 1) I had ordered on the 3rd of December (not the 13th as I wrote incorrectly).
2) the goods arrived on January 5, 2023. I don't understand why it takes so long from order to delivery. I regularly buy from non-EU countries but......... too much time for delivery.
December 31, 2022
Unprompted review
Reply from True SWAT
Hi there,
Thank you for taking the time to leave a feedback here!
We are sorry to hear that as of writing here, it has been past the delivery timeframe and your order still hasn't arrived.
There have been some slight delays in the processing and shipping of some orders, as we admit that we have been severely underprepared for dealing with the rise in demand for our products, especially during the holiday season. We have made some upgrades to our shipping department, and we expect things to improve soon.
If your order still hasn't made its way to you by now, kindly send me an email directly at david@trueswat.com so I can look into this and help you locate your order myself.
Best,
David
I ordered two tactical hoodies and…
I ordered two tactical hoodies and after I placed the order I realized the size on one was wrong. I placed the order around November 21 2022 and started to send emails immediately after. I could not get a response for weeks. I finally received an email around December 17 telling me that telling me that they had already shipped my order and they could not change the size. I received my two hoodies on December 22 and started trying to contact true swat to find out how to get the size changed and of course got no response! I then received a email wanting me to give a customer review. I gave a bad review and explained the problem I was having with my order and had been trying to change the size since the day I placed the order with no response. Within 24 hours I received a email telling me they were sorry that I had a problem with my order. The email stated that I could keep the hoodie I received that was three sizes to big and they would send me a free hoodie of the correct size. I sent an email telling them I need a medium black tactical hoodie replace the 2xL that I received. I never received a response and one of my children didn't get a present from me. I have gotten a hundred emails since I placed my order trying to sell me other products. If this is the way True swat does business I will never order from them again and i have a very large extended family that will not be doing business with them either. This simple size change should have never been a problem. Thanks for nothing Jean Knight
November 21, 2022
Unprompted review
Reply from True SWAT
Hi Anthony,
Thank you for taking a few minutes to share your thoughts with us!
We understand that it took quite a long time for your order to be delivered to you, and when you finally received it, you had a hard time contacting us regarding exchanges. We are truly sorry for the delay and inconvenience.
We have been receiving a high volume of emails during the holiday season, and while we did out best to address all our customers' concerns as soon as we can, we just had a hard time keeping up. We have already simplified our Customer Support procedures and hired more agents so our customers won't have to wait as long for a response.
Regarding shipping time, we must admit that it has been one of our main weaknesses in the past year. We are lucky to have found better transportation solutions, and we expect things to improve soon.
As for your order, we hope you have already received the assistance you need by now - but if you still haven't kindly reach out to me at david@trueswat.com, and I will assist you with the exchange process myself.
Best,
David
Very bad customer service I called them…
Very bad customer service I called them for refund and they kept me on hold for 50 mins n then phone got rejected I would request all not to buy as service part is so bad.
December 29, 2022
Unprompted review
Reply from True SWAT
Hi Barkat,
Thank you for taking the time to post your feedback here!
We are sorry to hear that you had a less than ideal experience with our company. We understand that you tried contacting us regarding refunds, only to have your phone call ended after waiting for quite some time.
We are simplifying our Customer Support procedures and adding more agents to our team so we can address our customers’ concerns more promptly.
Regardless, this is definitely a mistake on our part, and we are taking full accountability for it. We hope that you would allow us to make it up to you. Kindly email me directly at david@trueswat.com so I can assist you myself regarding refunds.
Best,
David
I order two hoodies but it’s very hard…
I order two hoodies but it’s very hard to know tracking number or any details of purchase and debit money from bank. Now I don’t have any details for tracking my purchase I don’t know whether they sending hoodies as per order or not.It’s now on god’s will.
December 26, 2022
Unprompted review
Reply from True SWAT
Hi Amul,
Thank you for taking a few moments to share your review here!
We understand that the lack of communication regarding your order information has left your experience with us so much to be desired. We apologize for the inconvenience!
Upon checking, it seems that the email address that we have on our system for your two orders had a typographical error, which is why you didn’t receive information regarding your orders ever since you placed them.
We have recently found your correct email address and sent you an update on your orders. Kindly check your inbox.
Should you have more concerns or require further assistance, you may indicate that in your response to our email.
Best,
David
Don't believe Trueswat/Baerskin guarantee/policies
Long story short, ordered a hoodie (10/6/22) and it got lost "by the shipper". After several emails (no phone number or address to contact these guys), I finally was told that a replacement would ship out shortly (11/17/22). Replacement order arrives on 12/9/22 (so much for the 10-14 days they claim). Not happy with the reversed zipper and baggy fit. The original ordered hoodies shows on 12/16/22. I email (again, no phone number to call) support on 12/20/22 that I have 2 hoodies and want to return both. To-date (12/29/22) I have sent 5 emails to Trueswat support and heard nothing back. I have 2 XL hoodies that I will sell for $49.99 (lol, jk) because I don't think Trueswat will honor their Refund Policy, and I quote "We’ve made the process as simple as possible"
Do yourself a favor and go somewhere else.
December 29, 2022
Unprompted review
Reply from True SWAT
Hi JP,
Thank you for taking a few minutes to write us a review!
We understand that the long shipping time and lack of response on our end has left your experience with our company so much to be desired. I see that your order was initially lost in transit, and your reshipped order took quite a some time before it was finally delivered to you - only to find out that it does not fit you quite well. On top of that, when you tried to contact us regarding returns, you did not receive a response. That must have been a frustrating experience. We apologize for all the trouble!
Regarding the issue with the shipment of your order, our shipping partners go through great lengths to ensure that all products are delivered to their destination in good condition. However, some incidents happen sometimes due to human error. Although the product did get delivered to you eventually, we understand that the current issue here is that getting in touch with us regarding returns had been challenging for you.
We must admit that we have been overwhelmed with the high volume of emails we have been receiving. We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
We sure hope one of our Customer Support agents has already gotten in touch with you by now - but if that's not the case, please contact me directly at david@trueswat.com, and I will be more than happy to assist you with the return process myself.
Best,
David
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