TRUSTCOM FINANCIAL UAB Reviews 47

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Was looking to open an account with this company and had a few questions... They offer the worst "support" experience in financial industry. Support team couldn't reply to any of the questions asked... See more

Company replied

Rated 1 out of 5 stars

Tried to open account but they denied because they say I am US citizen despite my providing proof that I am no longer US citizen. Search the web, you can find better options Trustcom.

Company replied

Rated 2 out of 5 stars

Unfortunately only problems with absolutely all. It started with the never ending sign up process and a hundred of questions and different documents. I understand verification and to provide s... See more

Company replied

Rated 1 out of 5 stars

I had a bad experience with them. We opened a bank account after months of documents. we paid their heavy costs; and at the end, the account was useless. They keep 5% of the funds when you close the b... See more

Company replied

Company details

  1. Financial Institution

Information provided by various external sources

TRUSTCOM FINANCIAL IS THE ONLY BANKING ALTERNATIVE CREATED FOR A GLOBAL LIFESTYLE


Contact info

1.5

Bad

TrustScore 1.5 out of 5

47 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Atz Dietmar Peter and Api Connect

TRUSTOM FINANCIAL UAB was used by Atz Dietmar Peter and Kaspars Zvaigzne to launder money from the Latvian company Api Connect in Riga, which went bankrupt due to fraudulent bankruptcy and owed money to a number of Italian savers who had been defrauded by the two criminals.

November 7, 2025
Unprompted review
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Rated 1 out of 5 stars

I spent money and time for nothing

I had a bad experience with them. We opened a bank account after months of documents. we paid their heavy costs; and at the end, the account was useless. They keep 5% of the funds when you close the bank account.

July 20, 2021
Unprompted review
TRUSTCOM FINANCIAL UAB logo

Reply from TRUSTCOM FINANCIAL UAB

Dear customer, we are sad to hear this from you.
We remind you that all the Trustcom Policy and costs are explained on our website.

If the account is closed before 6 months, we retain a 5% fee, at this link: https://trustcomfinancial.com/debit-card/ are visible all our card Fees.

For any other problem please send an email to support@trustcomfinancial.com
and our customer service will open a ticket on your case.

Thanks a lot for your feedback, is very important for us.
We hope we have been of help, we are constantly working to improve our services.

Best regards,
Trustcom team.

Rated 2 out of 5 stars

Unfortunately only problems with…

Unfortunately only problems with absolutely all. It started with the never ending sign up process and a hundred of questions and different documents. I understand verification and to provide some documents is important, but not to ask so many questions.

Then directly when the first transfer arrived, same story and again 100 different question.

The card that was ordered 6 weeks ago for a fee of 50 € has still not arrived. Allegedly some problems with the delivery address.

I've never had so many problems with a company as with Trustcom. And for this our company paid 600€ to open the account, 100€ fees every month + 50€ to order a card. I'm really speechless.

I am really very sad and dissapointed so far with all. The positive is, it can only get better.

June 15, 2021
Unprompted review
TRUSTCOM FINANCIAL UAB logo

Reply from TRUSTCOM FINANCIAL UAB

Dear Customer,
we are sorry for what happened. The questions that are submitted to the customer when opening the account, are part of a process to ensure the best possible service.
We also apologize for the delays your card is experiencing, please let us know if it has not arrived yet so we can take action.

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Rated 1 out of 5 stars

I followed signup process and i get 404…

I followed signup process and i get 404 page in the end with return back button to restart signup

April 4, 2021
Unprompted review
TRUSTCOM FINANCIAL UAB logo

Reply from TRUSTCOM FINANCIAL UAB

Dear Customer, thank you for contacting us.
We are happy to let you know that the problem has been resolved

Rated 1 out of 5 stars

Scam

Scam
Your transaction will never arrive

December 11, 2020
Unprompted review
TRUSTCOM FINANCIAL UAB logo

Reply from TRUSTCOM FINANCIAL UAB

Dear customer,
sorry for the late reply, for any problem please send an email to support@trustcomfinancial.com
and our customer service will open a ticket for you, to help and solve your problem.

Also, we recommend that from the 20th January 2021 the Sepa Instant payment is available on our new Internet Banking https://web-env.trustcomfinancial.com/auth/login

For other doubts, please check our FAQs section here https://support.trustcomfinancial.com/portal/en/kb/trustcom-financial

Thanks a lot for your time and your precious feedback, we are always at work to improve our services.

Best regards,
Trustcom Team

Rated 1 out of 5 stars

Tried to open account but they denied…

Tried to open account but they denied because they say I am US citizen despite my providing proof that I am no longer US citizen. Search the web, you can find better options Trustcom.

October 19, 2020
Unprompted review
TRUSTCOM FINANCIAL UAB logo

Reply from TRUSTCOM FINANCIAL UAB

Dear customer, we are sorry about this inconvenience.

If you want to open an account with us, please send a new email to support@trustcomfinancial.com
Our team will check the whole process again to solve your problem.

Sometimes our system does not recognize the data provided as valid, but we will be happy to guide you to solve the problem asap.

Thanks for your feedback and time.

Best regards,
Trustcom team.

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Rated 1 out of 5 stars

Worst support in the industry

Was looking to open an account with this company and had a few questions...
They offer the worst "support" experience in financial industry. Support team couldn't reply to any of the questions asked, and was unable to confirm anything. A standard reply to any question is "you can find this information on our website" with a link to a page that does not provide the requested information.
It is even hard to say that their support is "worst", because it confirms they have a support team, while in fact, it basically does not exist.

October 8, 2020
Unprompted review
TRUSTCOM FINANCIAL UAB logo

Reply from TRUSTCOM FINANCIAL UAB

Dear customer,
we are sorry about that.

Please send us an email to support@trustcomfinancial.com and we will find out a solution for you opening a ticket on your problem.

One of our goal is to take care of all our customers, and we are always at work to improve our customer service and support.

For any other question please visit the FAQs section on our website https://support.trustcomfinancial.com/portal/en/home

Thanks a lot for your time.
Best regards,
Trustcom team.

Rated 1 out of 5 stars

Don't Deal with it

Very Shaddy!
Changes fees without notice!

June 30, 2020
Unprompted review
TRUSTCOM FINANCIAL UAB logo

Reply from TRUSTCOM FINANCIAL UAB

Dear customer,
we are sorry about your experience,
as you can check in our Terms and conditions
all the rules and prices are visible on the Trustcom website: www.trustcomfinancial.com
We take care of all our customers and we are always improving our services to guarantee the best of our benefits and experiences.

Please feel free to send an email to marketing@trustcomfinancial.com
we are happy to help and support!

Thanks for your feedback.

Best regards,
Trustcom Financial Team.

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Rated 5 out of 5 stars

I want to say that I am very pleased…

I want to say that I am very pleased with the services of Trustcom Financial. In almost a year of relationship, I have no complaints. I can say that, not to be a traditional banking institution, your IBAN account and your Mastercard payment card work as such. I have received bank transfers via SEPA and SWIFT without problems, and when I have required to make payments, either through transfers or the use of the payment card, my beneficiaries and merchants have received my payments satisfactorily. Its online and mobile banking applications are not the most complete, I think they could be improved, however, operations can be done without problems. I would highly recommend Trustcom Financial services.

June 30, 2020
Unprompted review
Rated 4 out of 5 stars

Good service

Good service, but we need an additional option to export a statement of transactions in EXEL format.

June 30, 2020
Unprompted review
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Rated 5 out of 5 stars

Excelent!

Excelent!
I have opened an account 3 months ago, and surprise... really good and good support team.
I pay every day my daily expense, pub, wine, cigarettes every payment will i do... i do with Trustcom Financial.

Steels F.

June 22, 2020
Unprompted review
Rated 5 out of 5 stars

It’s amazing

I have a personal bank account with Trustcom Financial and it’s great. I can easily pay everywhere with Trustcom prepaid card, and the instant notifications on the App are very useful, so I can check all the transactions on my bank account, completely safe. Also, the timing is excellent, I opened an account in 5 minutes, and after 4 days I received my amazing card. It’s a very good service, I love it!

June 20, 2020
Unprompted review

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