Been using it over a year now, really happy but since merging with Quicko and the cards moving to that, the platform can barely be used, cant withdraw money or pay anything anymore, not with physical... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Trustee Plus is a fraudulent financial firm that misappropriates its clients’ funds. In particular, they froze the deposit amount even after I had confirmed the origin of the funds, namely: I provided... See more
total scam: fees everywhere for each transaction or convertion, that can be up to 2% they sometimes intentionally change smth in their rules, so you can really use money until you convert to some cu... See more
I have started using Trustee Plus services almost a year ago for travel payments and food expenses, never had issues but recently i am happy with the services, the only thing i will recommend to have... See more
Company replied
Company details
Written by the company
Trustee Plus is a digital money platform that provides an all-encompassing line of services for buying, selling and exchanging cryptocurrencies, as well as digital asset management tools. You can pay for any purchases around the world via Trustee Crypto Card.
Contact info
Eišiškių Sodų 18-oji g. 11, LT-02194, Vilnius, Lithuania
- contact@trusteeglobal.com
- trusteeglobal.eu
Breach of guidelines
It is a scam
It is a scam! I have a Trustee plus account. I sent money from another account to my own trustee account. It worked out well but when I try to send the money back it eihter doesent happen anything or it says "oops it did not work try later or contact support". I have tried for five days now. I tried contact support, there support in the app was a joke. I also tried contact them via email but did not get an awnser. Same happen on facebook. I think I will take this to court if i do not get help soon.
March 4, 2025
Unprompted review
Reply from Trustee Plus
Dear user, don’t worry — your funds are safe and secure. If you saw this message, it may have been due to unscheduled technical maintenance at that time. Please make sure you are using the latest version of the app. You can always contact our support team in the Trustee Plus app. It is located in the top right corner — just click “Send us a message.” Our team consists of real people who are ready to help you in any situation. We would also appreciate a higher rating from you once this issue is resolved.
Excellent crypto wallet
Excellent crypto wallet. Good protection, a large number of networks and tokens, stability of the application, support system. You can store all cryptocurrencies. The crypto card allows you to: pay for purchases, withdraw cash from ATMs.
February 16, 2025
Unprompted review
Reply from Trustee Plus
Thank you for your excellent review! We're thrilled to hear that you’re enjoying the protection, variety of networks and tokens, stability, and support system that Trustee Plus offers. It’s great to know that our crypto wallet and card are meeting your needs for storing cryptocurrencies and making payments or withdrawals. We’re committed to providing the best experience possible, and your feedback means a lot to us!
Company is a scam
Company is a scam , sudenly your account stops working and they say some hacker changed your phone number.
Even though if that happened they didnt even notify me , via email or message or phone call.
So there are two possible cases , either they allow someone take all my money without informing me , either they stolen it themselves , shame.
February 11, 2025
Unprompted review
Reply from Trustee Plus
Dear user, the security system of Trustee Plus is top-notch. In the “Security” section, you can customize all the necessary settings to suit your needs. If your email, phone number, and 2FA are under your control, everything is in order. However, if you notice any suspicious activity on your account, please contact our support team immediately. They will take all necessary measures without delay. There is no need to accuse or suspect us of anything—our clients’ security and comfort are always our top priority. We would appreciate receiving a higher rating from you once this issue is resolved.
Do not use this company!
Do not use this company, one day they will block your transaction and will not return it under the pretext of checking the origin of funds. Judging by the reviews, I am not the first one who fell into this trap. Be vigilant!
February 9, 2025
Unprompted review
Reply from Trustee Plus
Dear user, there’s no need to worry—your funds are completely safe. They are not blocked but are simply undergoing a standard verification procedure. If this has happened, there are valid reasons for it. Our top priority is the security of our clients, and we assure you that “dirty” money will never reach Trustee Plus users’ accounts. We recommend staying in touch with our support team—they will help you find a solution in any situation. We would also appreciate receiving a higher rating from you once this issue is resolved.
I have been using the Trustee Plus for…
I have been using the Trustee Plus for more than six months and I am an official maker for six months, I am actively trading and the best platform in my opinion for this compared to others. Wishing only development to you!
February 4, 2025
Unprompted review
Reply from Trustee Plus
Thank you for your support and for being an active part of the Trustee Plus community! We’re glad to hear that our platform meets your trading needs and stands out among others. Your feedback motivates us to keep improving and evolving. Also, invite your friends via a unique referral link to earn together. Wishing you successful trades and even more growth ahead!
I have been using this card for a long…
I have been using this card for a long time, everything is very easy and simple, I have never had any difficulties with use, support always responds quickly and helps resolve issues. It is convenient to pay for purchases in stores immediately with cryptocurrency, so I definitely recommend using it.
July 10, 2024
Unprompted review
Reply from Trustee Plus
Thank you for your great feedback and a high rating! We’re glad to hear that you’ve been enjoying the Trustee Plus Card and that everything has been smooth and hassle-free for you. Making crypto payments easy and accessible is our top priority, and it’s great to know our support team has been helpful whenever needed.
We appreciate your recommendation and will continue working to make your experience even better!
They're scammers
They're scammers. Don't work with them.
You'll only lose your money.
January 10, 2025
Unprompted review
Reply from Trustee Plus
Dear user, it would be great if you could describe your situation and what exactly happened. Otherwise, these are just unfounded accusations on your part. The Trustee Plus team is always open to dialogue, so let’s keep it constructive—we are ready to improve! Also, please remember that if you have any questions, you can always reach out to our support team, located in the top right corner of the app. They will listen to you and definitely help. We would be happy to see a higher rating from you once all your questions are answered.
I have started using Trustee Plus…
I have started using Trustee Plus services almost a year ago for travel payments and food expenses, never had issues but recently i am happy with the services, the only thing i will recommend to have a faster AML check in case the transaction or wallet get high risk score and a client has to wait for 7 working days to get an answer.
Good company that can be trust. Good luck to them and Glory to Ukraine!!!
January 1, 2025
Unprompted review
Reply from Trustee Plus
Dear user, thank you for your feedback and high rating! We are delighted to hear that you enjoy using our app and truly appreciate your trust—we won’t let you down. Your suggestion regarding AML has already been forwarded to the “special cases” department and will be reviewed shortly. Wishing you financial success, and remember, Trustee Plus is always here to help you achieve it.
very bad experience with this company
very bad experience with this company. I don't fully understand what kind of financial institution they are and how their payment processing works, but payments in online services happen every other time, and if the payment on some sites is unsuccessful, they simply write off the money from the card and do not return it. at the moment, for a month and a half, they have not returned 70€ to me, which they promised to return to the card within 7-11 days. every day they write that they are contacting the payment processor, and cannot influence the situation. be careful with this application, I do not recommend using it.
November 10, 2024
Unprompted review
Reply from Trustee Plus
Dear user, rest assured, there is no reason to worry or panic. If such a situation has indeed occurred, your funds will be returned to you. Please stay in touch with the Trustee Plus support team—they will definitely help you resolve this issue. We would also appreciate it if you could update your review with a higher rating once the matter is resolved.
They delayed my USDT transaction…
They delayed my USDT transaction through AML verification(No other platform canceled transactions from this address). I provided all the correspondence data, tasks I had done (This transaction was a payment for work), but they canceled the payment and said they would refund the money. The money is not returned, they are scammers. I can not get my money for more than 10 days, and they write today-tomorrow.
December 23, 2024
Unprompted review
Reply from Trustee Plus
Dear user, please don’t worry, your funds are safe. First and foremost, we prioritize the security of our users, and we assure you that “dirty” money will not pass through Trustee Plus. If you have already provided all the necessary information to our support team, please stay in touch with them - they will definitely assist you. We would also appreciate receiving a higher rating from you once this situation is resolved.
Works fine for me
Works fine for me.
The transfers work well (used NEAR network), the conversion in EUR is not possible directly from USDC, had to change in USDT first (that could be improved as it adds an additional fee).
Paying EUR with EUR goes at parity (no fees), paying in RON with EUR looks a bit more expensive than Revolut, however, there is VISA and here is Mastercard, if that would be a cause.
Anyway, could be improved. Would be great if they add USDC-EUR conversion and more currencies (RON could be one of them).
All in all, looks like a good alternative of spending crypto.
December 17, 2024
Unprompted review
Reply from Trustee Plus
Dear user, thank you for your feedback and high rating! We are thrilled to announce that Trustee Plus now offers the ability to make payments using USDC. This once again demonstrates that we listen to our customers and do everything to ensure your convenience. We’re so glad to have you with us. Stay tuned for a big updates on our social media and don’t forget to invite your friends to earn together with us.
Very bad service!! StoleMy money
Very bad service!!! I lost my money, I wanted to buy crypto and pay by card to contragent then they got my money and didn’t send me crypto!!!! SCAMMERS!!!!! Why you stole my money??? And then I can not open the support chat!! So no one can help me, it’s the worst experience I ever had with crypto. With trustee Give me my money back my id lrjyrk8ujj
November 30, 2024
Unprompted review
Reply from Trustee Plus
Dear user, let’s not make assumptions and instead calmly analyze the situation. If we’re talking about purchasing cryptocurrency via P2P, the maker cannot simply close the order without transferring the funds to you. In such a case, the order will go into an appeal, and the support team will investigate the matter. If you’ve truly made the payment, your cryptocurrency will be credited to your account. Please reach out to Trustee Plus support for assistance. You can find it in the top right corner of the app. Our support team consists of real people who are ready to help you resolve any issue. We would greatly appreciate it if you could update your review after your issue is resolved.
DONT USE THIS APP/SERVICE
I'm using their virtual crypto card. I received a notification that someone made two transactions in Amsterdam and purchased two train tickets. I immediately contacted them to say it wasn’t me, but they didn’t do anything about it. I was bounced back and forth between TrusteePlus support and the merchant’s support. Both sides told me to contact the other, going in circles. Trustee mentioned they could only block the card. edit: Contacted Trustee, they did absolute nothing.
October 9, 2024
Unprompted review
Reply from Trustee Plus
We are very sorry that you are in such a situation. Do not worry, our support service will help you find a solution. We wish you financial success and will be glad to receive the best rating from you after the situation is resolved! ⭐️
Bad experience only!?
Bad experience only!?
I have used the trustee wallet for almost a year I suppose since my last review of them.
First I started because binance advertised them when they stopped having their own debit card.
My funds from same source of funds where blocked 3 times and unlocked 2 times without any reason.
I am a aml specialist and I literally do this work for more years than anyone in the company before they even heard of crypto so the service is that bad, you can not imagine.
I urge everyone to not use Trustee wallet.
The verification itself is flawed. They do not have an AML verification. I have talked with whiterabit at a conference about their actions and they couldn't even understand why my funds are blocked, it is hilarious.
Except the situations where they have blocked my money the service is decent enough, but flawed in bugs and human stupidity. I can't find another word than stupidity.
I have checked their addresses, they accept money from swaps on thorchain from CP and many others as such. impressive job aml team, block my 50 euros
October 3, 2024
Unprompted review
Reply from Trustee Plus
Dear user, first and foremost, we care about the safety of our clients. If your funds are subject to additional checks, there is a reason for it. This process is in place to ensure that “dirty” money does not reach your Trustee Plus account. If you have any questions, feel free to contact our support team, located in the top right corner of the app. There you will find real, live people ready to assist you at any time. We are constantly evolving, improving, and promise to do better. We truly value every user and aim to make your experience with the app as comfortable and life-enhancing as possible. We would also appreciate receiving a higher rating once your opinion improves for the better.
They are scammers!!
They are scammers!!! If you ever need to return money, they will simply tell you to handle it yourself - money that was lost due to their error (it gets stuck somewhere in the process and none of the companies receive it). They refuse to communicate with other banking institutions or assist with a chargeback. Even if you manage to figure everything out on your own and approach them with a request to return your money - they will first demand a 30euro chargeback fee and inform you that there’s no guarantee they’ll win the case or recover your funds. Essentially, you’ll end up giving them even more money.
This won’t be the last time you’ll encounter issues like this!!!
They don’t have any proper internet banking limits, meaning any company can withdraw money from your account without your consent or proper authorization.
Also, they claim that it's possible to withdraw cash from an ATM, but in reality, this isn't true. No ATM dispensed cash to me, even though I tried in three different countries. Their customer support couldn't tell me which bank or country I could use to successfully withdraw money. They just replied with generic responses.
Additionally, there are constant issues with processing, delays etc.
Don't recommend them! It was a waste of time!!
August 27, 2024
Unprompted review
Reply from Trustee Plus
We are very sorry that you were not satisfied. Our service is constantly developing and improving, so you can also become our happy customer in the future. We wish you financial success and will be glad to receive the best rating from you! ⭐️
Don't use this app in any way !!!
Don't use this app in any way, shape or form. I have been donating to the Ukrainian cause since the start of the war in 2022, i am a permanent resident there as well as in France. They denied me access and registration just because my nationality is Moroccan while they're promoting that their app is available for anyone. Bunch of racist scumbags !!
I have also heard terrible stories from users that their funds were blocked and some got even robbed.
Thankfully i am very happy with Revolut ! Go to hell Trustee shiiit !
August 29, 2024
Unprompted review
Reply from Trustee Plus
Dear user, we want to assure you that we are by no means racist. We are simply following the requirements of our card issuer. These requirements state that to open a card, an international document from the EEA zone is necessary. This information is available on the official Trustee Plus website, as well as within the app during the KYC process. We recommend contacting our support team to clarify the details of your verification. If your documents meet the requirements, you will be able to open a card. We would also appreciate receiving a higher rating from you once this situation is resolved.
very terrible treatment of p2p makers
very terrible treatment of p2p makers, the person broke the rules, wanted to cheat me, I used the word autistic and got banned for it, and the scammer didn't keep the ban, I'm just in shock
August 22, 2024
Unprompted review
Reply from Trustee Plus
We understand your disappointment, however, Trustee Plus is not a place for insults. We wish you financial success and will be glad to receive the best rating from you! ⭐️
I do NOT recommend using this service
I do NOT recommend using this service
Transactions are blocked every other one, support is inadequate
Find a better service with more adequate support and conditions
Service does NOT recommend
August 20, 2024
Unprompted review
Reply from Trustee Plus
We are very sorry that you were not satisfied. However, Trustee Plus is constantly developing and improving the quality of service, so we will be glad to see you as our client in the future. We wish you financial success and will be glad to receive the best rating from you! ⭐️
Great crypto card
It's working flawlessly for now, Gpay
Using if for almost a year without any problems
August 14, 2024
Unprompted review
Reply from Trustee Plus
Thank you for your feedback and high rating 😊 We wish you financial success, and Trustee Plus is always ready to help you achieve it! ⭐️
Do not use this exchange!!!
Do not use this exchange, you may lose money
My dollars are blocked
They've been checking for more than 1 month and they don't give any information.
If I had known that this would happen, I would not have used it
August 1, 2024
Unprompted review
Reply from Trustee Plus
Dear user, please don’t worry, your funds are safe. First and foremost, we prioritize the security of our users, and we assure you that “dirty” money will not pass through Trustee Plus. If you have already provided all the necessary information to our support team, please stay in touch with them - they will definitely assist you. We would also appreciate receiving a higher rating from you once this situation is resolved.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.