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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness, friendliness, and quick responses from the support team. Many people are delighted with the product quality, noting impressive results and a significant improvement compared to other options. The delivery service is also frequently mentioned as fast and efficient, with orders arriving swiftly and discreetly. However, some people were dissatisfied with certain aspects of their experience. A few customers reported issues with product quality, specifically mentioning problems with injection kits where needles bent or broke. There were also instances where some reviewers experienced difficulties with order fulfillment, including delayed communication, incorrect dispatches, or products not being delivered. A small number of people also expressed dissatisfaction with the refund process after returning a product.

What people talk about most

Product

Users describe ambiguous interactions with the product. Many consumers praise the product's quality,... See more

Customer service

Consumers find customer service to be positive. Many reviewers consistently praise the customer service as... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the swift and discreet... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the product's effectiveness, with... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never purchased MT2 from Trutan before, always bought from another supplier. I haven't placed an order yet but will be about a month before my hols. I must give credit where it's due though.... See more

Company replied

Rated 5 out of 5 stars

I'd give 10 🌟 if i could. Been using TruTan a few months and I'm delighted with the results. I've had no side effects which is a bonus. Delivery is always super fast. Obviously customer service a... See more

Company replied

Rated 5 out of 5 stars

I've bought melanotan 2 products from this company for over a decade and I have nothing but praise for them. The products are very effective,safe and excellent value for money. Furthermore every order... See more

Company replied

Rated 5 out of 5 stars

Just wanted to write a honest review after using these products for over a year now, they work amazing ! After using other supplies I just wasn’t getting anywhere. 100% trustworthy website to use. Cu... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Information provided by various external sources

The UK and Irelands favorite place to Buy Melanotan 2 Tanning Injections and MT2 Nasal Spray from UK Suppliers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This stuff is the real deal !!

bought 5 vials before we went to Egypt and took 1 before I went and 1 when I was there and WOW I am pale skinned with strawberry hair and what a tan I have come home with ....Definitely would recommend this if you don't tan ....roll on January we are off again ....so expressed!!

September 27, 2024
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Reply from TruTan

Thanks for the great review and kind words James
Paddy

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Rated 5 out of 5 stars

Excellent customer service

Just wanted to update you. I’ve been doing a half dosage since they arrived and omg I’m so dark! Extra fast shipping and even faster results!

October 12, 2024
Unprompted review
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Reply from TruTan

Thanks for the great review Melissa!
Paddy

Rated 3 out of 5 stars

I would like to know how sterile your product is?

I have purchased MT2 from you over the past couple of years. Your product seems to be the best I’ve tried in terms of side effects but I have felt like the last 3 vials have not been strong enough to keep my tan. All of the side effects are there, felling slightly sick (but least compared to other companies selling MT2) and very horny - obviously it was made for erectile dysfunction but the colour of my tan tends to fade dramatically through the week.
I am also questioning how sterile your MT2 is? I managed to contract a MRSA infection which originally showed up as a spot on my leg, I have continued with the MT2 and threw away the last bottle as I was scared it was contaminated. I purchased another vial and used it around 4 times. I have had a total of 7 abscesses, 2 chronic and the rest minor. I am not stating your MT2 is the cause but it’s strange that every time I use the MT2, it flares up the old wounds and also created new pustules. I have been on 4 lots of antibiotics and it has still not cured it. I do not wish to give your company a bad reputation but I would like to know your sterilisation process to ensure the product is not contaminated. Kind regards

October 3, 2024
Unprompted review
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Reply from TruTan

Hi Layla
The MT2 is from the same lab we have used over the last decade and the lab has strict QC in place. As with all Labs we deal with they work in a fully sterile environment.

Looking at your orders we can see you are a regular buyer over several years, therefor you are aware of UV sessions required to maintain, sterilising the area before use, and alternating the site etc.

Please email us on info@trutan.net and we will look into this further.

Thanks
Paddy

Rated 5 out of 5 stars

Trutan

Before I found this amazing website I was taking nasal tanners supplied by my sunbed shop however even though I have gone brown the price I was paying I wasn’t happy with as it was costing me more money as they don’t last I did a lot of research before buying I was very hesitant at first but I am so glad I did because honestly not only am I saving money I have finally got the tan iv been aiming for I bought the kit with 3 vials I’m still on my first bottle and I’m already so happy the product is really well packaged and secure the price is perfect I will definitely be ordering from here every time now thank you so much trutan I am now more confident in my skin

September 17, 2024
Unprompted review
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Reply from TruTan

Thanks for the great review and kind words!

Paddy

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Rated 5 out of 5 stars

Fast shipping!

Ordered on Monday night, arrived on Wednesday morning. Great service

Will report back on the results!

July 24, 2024
Unprompted review
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Reply from TruTan

Thanks for great review and kind words Luke.

Paddy

Rated 5 out of 5 stars

Amazing 5* customer service

I ordered from this company on the 27th June, they shipped on 28th. I had my order on 30th June. The results are amazing, ive just ordered another 2 vials.
My partner ordered through a friend elsewhere on the 18th June and we waited 12 days just for them to even be shipped out. Absolutely diabolical. Safe to say my tanning results are 100% better than his and we have a very similar skin tone. Ive already recommended to friends and family and 100% recommend again especially to people who are new too them and are abit skeptical, there is so much information on the website unlike others. The instructions to use injection is very straight forward and simple to follow.

July 20, 2024
Unprompted review
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Reply from TruTan

Thanks for the great review and kind words Siobhan, could you please drop us an email on info@trutan.net as we don't get to see your full name.
Paddy

Rated 5 out of 5 stars

I've used Trutan for years

I've used Trutan for years, everything is perfect from order to delivery and more importantly the results! You can't beat an all year round tan, thanks again

July 15, 2024
Unprompted review
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Reply from TruTan

Thanks for the great review and kind words.

Paddy

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Rated 1 out of 5 stars

Sorry but am I the only one who the…

Sorry but am I the only one who the tanners have not worked for? Followed the instructions properly, now on second dose of my second vial and no colour, been sunbeds twice and sat in the sun when it’s been nice, am I doing something wrong?

July 5, 2024
Unprompted review
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Reply from TruTan

Hi Barbara
Can you drop us an email direct on info@trutan.net Paddy has looked at your order and we can see you took delivery a week yesterday, we are a little confused how you could be into your second vial.

Theres usually something we can pin down if it hasn't worked.

Willow

Rated 5 out of 5 stars

Fast delivery, high quality

Very fast delivery even tho I live in Sweden! Appreciate it. Will keep ordering from this site for sure!

June 28, 2024
Unprompted review
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Reply from TruTan

Thanks for the great review and kind words.
Paddy

Rated 5 out of 5 stars

Top seller *****

I regularly take MT2 from another seller, but this shop is perfect. No waiting for weeks and you are always informed about the current status of the shipment. Normally I had strong side effects, especially at the beginning, but with this MT2 I didn't have any at all. I hope that the effect is still good. I will report back in 3 weeks.

June 21, 2024
Unprompted review
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Reply from TruTan

Thanks for the great review and Kind words Stefan.

Paddy

Rated 5 out of 5 stars

Love love love this website!!

Love love love this website! I've had two great successful orders so far and I plan to make several more. Me and my husband both have been getting darker and only got in the tanning bed about 5x..shipping is SUPER fast..haven't experienced any side affects but I do take a benadryl & dramaine about 30 minutes prior. Thanks trutan!!!! 😊
(We both have very natural pale skin)

June 5, 2024
Unprompted review
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Reply from TruTan

Thanks for the great review and kind words Lindsay.

Paddy

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Rated 5 out of 5 stars

Bought the starter kit delivered very…

Bought the starter kit delivered very fast I mixed it wrong being to eager to try it looking at pictures🤣😱😭instead of reading the full instructions 🙄communication from paddy was very quick and helpful I have now ordered a new kit ready to mix correctly this time excited for the results.... WELL WELL WELL THE RESULTS ARE IN (((WOW.WOW.WOW))) I literally have never been so dark so fast EVER I did the loading and within 3 days I was dark now I am looking like chocolate amazing 👏 🤩 I am going to be a constant buyer of this don't hesitate just do it you won't regret belive me

May 14, 2024
Unprompted review
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Reply from TruTan

We got it there in the end Victoria. Thanks for the kind words.

Paddy

Thanks for the update Victoria.

Rated 5 out of 5 stars

Started using True tan last year and…

Started using True tan last year and wouldn't go anywhere else there Tanning injections are fantastic what a colour I get it's the darkest I have every been. And that's just sitting in Scottish sunshine. 100% will keep using this company no issues at all free delivery is there like in 2 days.

May 3, 2024
Unprompted review
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Reply from TruTan

Thanks for the great review and the kind words Marie.

Paddy

Rated 4 out of 5 stars

I have paid 15 dollar for shipping…

I have paid 15 dollar for shipping (fastest shipping option) ordered 02/05 and when searching tracking number on royal mail it still sais “Sorry - we don't recognise that number. Please check the information to make sure your tracking code is correct.”

I’ve sent trutan a email asking what’s wrong but have been waiting 4 days on a reply now…

My order was over $100

Edit: they have replied to me and I have received the correct tracking link. I feel more comfortable now in receiving my order. Thank you will keep updated on results

May 2, 2024
Unprompted review
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Reply from TruTan

Thanks for raising your concerns, as there was a public holiday where our EU hub is based on the Friday posting was delayed. You emailed at 11.52 on May 6th and we replied at 12.07 advising you of the above, please check junk mail if you did not appear to have receive this email.

You were sent the UPS tracking again with that email (this is the only shipping option we have to Belgium from within the EU). Unfortunately Belgium has public holidays on May 9 and 10 this delayed the delivery further.

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Rated 5 out of 5 stars

Been using trutan for the 3rd year...I…

Been using trutan for the 3rd year...I suffer with skin cancer caused by medication I take for something else.
I won't sunbathe etc but trutan makes me feel and look like i am actually alive..paddy is the best xx

April 15, 2024
Unprompted review
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Reply from TruTan

Thanks for the great review and kind words Jane.

Paddy

Rated 5 out of 5 stars

Paddy is the best

Paddy is the best. Always posted out and received fast. And I am a tropical oompa loompa all year round! Woohoo!

April 17, 2024
Unprompted review
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Reply from TruTan

Thanks for the great review and kind words Ella please drop us an email when you get a chance...

Paddy

Rated 5 out of 5 stars

Fantastic.

I don't normally leave reviews but this company deserves one.

Past bad and anxiety-inducing experiences with other vendors left me skeptical and wary. I initially enquired with customer service after reading great reviews, and was met with patience and quick replies.

I decided to order on Monday, and the items arrived on Wednesday; no hassles with ordering, payment, follow-up questions or post/customs.

Everything looks good and I can't wait to try once the sun comes out, at which point I'll update my review.

Edit 08/04: Works extremely well! Look forward to my next purchase and recommend to others ❤️

March 25, 2024
Unprompted review
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Reply from TruTan

Thanks for the great review and kind words Maria.

Paddy

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