Very good quality clothing, and convenient pop-up at the school. Was able to buy everything as they had full inventory and the staff was very helpful and kind. Amazing customer service in person and o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Exceptional service from Lesther and his team (Rhoda, Bailyn, Agnes and Bheng) at the BSAK branch. Lesther and his team made the whole process seamless and easy from start to finish. They were all so... See more
Company replied
They were very helpful and whole process which is otherwise a nightmare in the malls was a very pleasant experience due to the team present in the school. A big shoutout to Lourdes, Roma, Cynthia, R... See more
Company replied
After struggling to find the right size online to fit my extremely tall son I called the customer service team for assistance. They went above and beyond to arrange for the uniform to be made to fit h... See more
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Company details
Written by the company
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children. Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world. You can be assured that when you're buying uniform from Trutex, you're buying the best!
Contact info
Dubai , U.A.E.
- 043204848
- infomea@trutex.com
- trutex.ae
4.8
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic experience
Fantastic experience, so helpful and friendly, especially Jayson and Nanette who helped us find the right size and keep my youngest happy while his sister got fitted.
August 10, 2026
Unprompted review
Reply from Trutex
Hi Lucy,
Thank you so much for your 5-star review! We’re happy to hear you had such a fantastic experience. It’s wonderful to know that Jayson and Nanette were so helpful and friendly, making sure you found the right sizes while keeping your youngest happy during the fitting.
We’ll be sure to share your lovely feedback with them — they’ll really appreciate it!
Kind regards
Thomas
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Great service by the staff
August 10, 2026
Unprompted review
Reply from Trutex
Hi Risvana,
Thank you for your 5-star review! We’re glad to hear that you received great service from our team. We really appreciate you taking the time to share your feedback and recognise the staff’s efforts.
Kind regards
Pippa
It’s nice and easy to get your uniform…
It’s nice and easy to get your uniform at sports society
August 9, 2026
Unprompted review
Reply from Trutex
Hi Tanmoy,
Thank you for your lovely review! We’re really pleased to hear that you found it nice and easy to get your uniform at Sport Society. We appreciate you taking the time to share your feedback with us.
Kind regards
Pippa
Very professional,helpful and…
Very professional,helpful and cooperative staff , Mrs Maria and Mrs arlen , with only single look they knew size of my boy uniform which was correct 👍.
August 7, 2026
Unprompted review
Reply from Trutex
Hi Hassan,
Thank you so much for your 5-star review! We’re delighted to hear that Maria and Arlene were so professional, helpful and knowledgeable when assisting you with your son’s uniform sizing.
We’ll be sure to share your kind words with them — it’s fantastic to hear that they were able to get the sizing right so quickly!
Kind regards
Thomas
Perfect service and customer care
Perfect service and customer care. Excellent job and keep it up the good work!!!
August 8, 2026
Unprompted review
Reply from Trutex
Hi Sasiri,
Thank you for your wonderful 5-star review! We’re delighted to hear that you were happy with the service and customer care you received. Your kind words are greatly appreciated and we’ll continue working hard to provide the same great experience.
Kind regards
Chloe
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Customer service is great
Customer service is great, quality of the uniforms are good 👍🏻
August 8, 2026
Unprompted review
Reply from Trutex
Hi Jesus,
Thank you for your 5-star review! We’re so pleased to hear that you’re happy with both our customer service and the quality of the uniforms. We really appreciate you taking the time to share your feedback with us.
Kind regards
Harry
The service was fast so 5 points for…
The service was fast so 5 points for that but some sizes were short
August 8, 2026
Unprompted review
Reply from Trutex
Hi Shereen,
Thank you for your 5-star review! We’re pleased to hear that you found our service fast and efficient. We’re sorry to hear that some sizes were unavailable, and we appreciate your understanding during this busy Back to School period.
Thank you for taking the time to share your feedback.
Kind regards
Chloe
Organized and helpful team
It was much organized. More make shift dressing rooms. Rachna was lovely, kind and helpful.
August 8, 2026
Unprompted review
Reply from Trutex
Hi Elsa,
Thank you for your 5-star review! We’re really pleased to hear that you found the process organised and that Rachna was so lovely, kind and helpful. We’ll be sure to share your kind words with her.
We also appreciate your feedback regarding the additional dressing rooms and will take this into consideration.
Kind regards
Pippa
We stopped into the trutex Store in ACS…
We stopped into the trutex Store in ACS and everyone was so helpful in helping my 3 kids get outfits for school!
August 7, 2026
Unprompted review
Reply from Trutex
Hi Johanna,
Thank you so much for your 5-star review! We’re delighted to hear that our ACS team were so helpful in getting all three of your children ready for school. We really appreciate you taking the time to share your experience and are pleased we could make the process easier for you.
Kind regards
Thomas
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The stuff was very helpful and kind
The stuff was very helpful and kind. Ms. Rai and Ms. Jane the store manager, and the rest of the rest of the team who assisted us with everything, she even was kind enough to shorter her brake so we could start the fitting.
@ Elena Dumitrachea
August 7, 2026
Unprompted review
Reply from Trutex
Hi Railyn,
Thank you so much for your 5-star review! We’re delighted to hear that Ms. Rai, Ms. Jane and the wider team were so helpful and kind during your visit. It’s wonderful to know that they went above and beyond to make sure you were able to start your fitting and get everything you needed.
We’ll be sure to share your lovely feedback with the team, especially Rai and Jane.
Kind regards
Pippa
Very helpful and attentive staffs in…
Very helpful and attentive staffs in NAIS store. They accommodated my requests and were very flexible with size exchanges.
August 6, 2026
Unprompted review
Reply from Trutex
Hi Alia,
Thank you so much for your 5-star review! We’re delighted to hear that our NAIS team were helpful, attentive and flexible in assisting with your requests and size exchanges.
We really appreciate you taking the time to share your experience and are pleased we could make the process as easy as possible for you.
Kind regards
Chloe
Super great service with lots of stock
Super great service with lots of stock. Staff extremely helpful.
August 7, 2026
Unprompted review
Reply from Trutex
Hi Elika,
Thank you so much for your 5-star review! We’re delighted to hear that you were pleased with the service and found our team so helpful. It’s also great to know you found plenty of stock available to get everything you needed.
We really appreciate you taking the time to share your feedback with us.
Kind regards
Thomas
Excellent uniform quality and such a…
Excellent uniform quality and such a helpful staff.
August 6, 2026
Unprompted review
Reply from Trutex
Hi Kashif,
Thank you for your 5-star review! We’re so pleased to hear that you’re happy with the quality of the uniforms and found our team so helpful. We really appreciate you taking the time to share your feedback.
Kind regards
Chloe
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Such a great service
Such a great service, smooth and stress free experience, they were kind and listened to what I needed. They help a lot to find the uniform perfectly fit for the kids... Kudos to LESTER, BHENG AND RHODA👌👍
August 6, 2026
Unprompted review
Reply from Trutex
Hi Ezra,
Thank you so much for your fantastic 5-star review! We’re delighted to hear the staff made your experience smooth, stress-free and helped you find the perfect fit for your children.
We really appreciate you recognising their kindness, patience and willingness to listen to what you needed. We’ll be sure to share your lovely feedback with the team!
Kind regards
Daniel
Brilliant service by Joanna…
Brilliant service by Joanna who knew all the correct sizing straight away for my three children across three schools. Very fast, efficient and painless experience.
August 6, 2026
Unprompted review
Reply from Trutex
Hi Liz,
Thank you for your wonderful 5-star review! We’re delighted to hear that Joanna was able to assist you so efficiently and make finding the correct sizes for all three of your children across three schools such an easy and painless experience.
We’ll be sure to share your lovely feedback with Joanna — she’ll be thrilled to know her knowledge and support made such a difference.
Kind regards
Chloe
Great service
Great service. Staff were excellent very helpful and friendly.
August 6, 2026
Unprompted review
Reply from Trutex
Hi Narender,
Thank you for your 5-star review! We’re so pleased to hear that you received great service and found our team helpful and friendly. We’ll be sure to pass your kind words on to the staff.
Kind regards
Thomas
Amazing experience very fast service
August 6, 2026
Unprompted review
Reply from Trutex
Hi Annon,
Thank you for your 5-star review! We’re delighted to hear that you had an amazing experience and were happy with the speed of our service. We really appreciate you taking the time to share your feedback with us.
Kind regards
Pippa
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Exceptional service
Exceptional service from Lesther and his team (Rhoda, Bailyn, Agnes and Bheng) at the BSAK branch. Lesther and his team made the whole process seamless and easy from start to finish. They were all so friendly, helpful and very responsive on Whattsapp too.
August 6, 2026
Unprompted review
Reply from Trutex
Hi Robin,
Thank you so much for your fantastic feedback! We’re delighted to hear that Lesther and the team made the whole process seamless and easy for you.
It’s wonderful to hear that their friendly, helpful and responsive service made such a positive impression, both in store and on WhatsApp. We’ll be sure to share your kind words with the whole team.
Kind regards
Thomas
I purchased uniform for my 2 children…
I purchased uniform for my 2 children yesterday at Aspen school.
The staff were very helpful and arranged everything that I needed.
Very pleased with the service I received.
August 4, 2026
Unprompted review
Reply from Trutex
Hi Fatima,
Thank you for your lovely feedback! We’re so pleased to hear that our team at Aspen School were helpful and made sure you had everything you needed for both of your children. It’s great to know you were happy with the service you received.
We really appreciate you taking the time to share your experience with us.
Kind regards
Pippa
Unbelievably bad customer service
Unbelievably bad customer service. Ordered items in store - they lost the order twice. Order items online - delayed delivery for 2 months with no update. Finally received 1 item after a very long delay - had to complain twice. 2nd item delayed. They claimed they delivered it but it never arrived. They finally admitted they delivered to the wrong address. Going 3 months now and still have not received the last item. Chased at least 5 times. I wish I did not have to use this company but it's the only one that sells my child's uniform.
January 21, 2026
Unprompted review
Reply from Trutex
We’re very sorry to read about your experience and fully understand your frustration. This is not the level of service we aim to provide, and we sincerely apologise for the repeated delays and inconvenience you’ve faced.
In cases where a courier has marked an item as delivered but it has not been received, our Customer Service team is required to complete a formal investigation with the courier service before we can issue a free-of-charge replacement. Unfortunately, this process took far longer than it should have in your case, and we are truly sorry for the delay in resolving this.
I can see that a free-of-charge replacement has now been sent, and delivery should be imminent.
We appreciate how disappointing this experience has been, particularly when you rely on us as the sole supplier for your child’s uniform. Your feedback has been shared internally so we can address the issues that occurred and prevent this from happening again.
Thank you for your patience, and again, our sincere apologies.
Kind regards
Pippa
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