Truvi Reviews 46

Absolutely horrendous customer service and charge a non refundable amount of £10 despite not doing any work. The entire process was stressful especially to someone with health and stress problems. They contact you out of nowhere using your name and number and then claim they don’t possess any of your details. Spoke to someone on the customer service team who was rude and then hung up the call. Expedia said the owner used a company called Pass the keys and Super hog and yet passed on details to an additional company that was not listed. Genuinely thought they were scamming us and news flash they are a scam do not touch with a 10 foot pole.

As a host I asked the question when signing up and Truvi categorically said that in the event of damage, putting in a claim was easy. Turns out they expect you to have so much to hand that it is almost impossible to claim. You need before and after photos of every item, in my case, a foot to a Sofa, as if anyone documents like that!

Time to rethink my hosting strategy and stick to Airbnb or charge big deposits. As usual, you're insured until we need to pay out! I will probably will get paid out as I have proof because I only did the house up 4 months ago, but the point is, they sell it as an easy solution,n but it is not, it's far more difficult than Airbnb for compensation.

Clearly just a scam company who have rebranded to avoid the old Trustpilot reviews, but still pulling off the same old tricks.
The old company’s name is Superhog (their chatbot still mentions this name instead of Truvi) so look up those reviews before using this site.
I booked a property through booking.com and then got bombarded with messages to verify my identity which I did. I was then told that I have to either pay a £40 damage waiver, or a £500 deposit with a £10 processing fee. It’s an absolute scam, it’s a pre-approval of a transaction so there aren’t any fees associated until they actually charge you, it’s clearly just a way to make money off of unsuspecting customers.

I had a problem using their site to verify my ID for an upcoming stay at a local hotel. While their verification process was a pain because it didn't let me upload a photo of my ID I took with my camera app, but instead made me take a new one using the camera application on their website, which didn't allow me to focus so I was never able to get a clear photo, when I contacted their customer service to help with the problem, they got back to me RIGHT away, and it was well after normal business hours. They let me send them my ID photo and selfie through email and got me verified.
But as an important side note for any hoteliers reading this review, this will absolutely be my last stay with a property that requires I do this. It's a pain in the butt and quite frankly, it makes me feel unwelcomed. We're still going to attend our booked night as planned because my husband is super excited about checking out this new air stream village hotel in town, but if it wasn't for his excitement, I would have canceled the reservation upon receiving the confirmation email with all these verification instructions in it. I don't feel like a welcomed guest. I feel like a suspect of something malicious. Maybe this is normal for air bnb type properties, I'm not sure because I've only ever stayed at a couple, and never had to do this, but if this is the norm, then that's enough reason for me to avoid them altogether. We're just trying to have a nice night at a nice hotel to celebrate our anniversary while my parents watch our toddler. We shouldn't have to go through screening like we're trying to get security clearance for a CIA building or something.

Use Truvi for our property management business. I think this is one of the best and most useful tools for my property management business.

Excellent Customer Service!

We operate short-term vacation rentals, and since we started using Truvi to verify our guests and cover minor accidents with their damage waivers, we have received nothing but positive feedback from our guests.

Truvi has proven effective in preventing fraudulent bookings by ensuring that the person who pays for the reservation and the person who checks in are the same individual.

In the few instances where damage has occurred, the claims process is quick and straightforward. Truvi handles reimbursements swiftly and fairly, and our guests appreciate not having to worry when something goes wrong.