Try Soothie Reviews 47

This is a scam.

It doesn't work and you won't get your money back. Here's the email thread from their customer service team:

2 Jun 2024

Hi, The Soothie finally arrived yesterday. Unfortunately it doesn’t work. How/Where do I return it to get my money back please?
Thanks.

On 2 Jun 2024, at 10:05, The Soothie wrote:


Dear Steve,
Thank you for reaching out and sharing your reservations about the Soothie anti-snoring device. We understand that it can take some time to adjust to using a new device, and we appreciate your patience. We recommend using the device regularly for a couple of nights to allow your body to adapt to it.
Here are the instructions for using the Soothie anti-snoring device:

(basic instructions arre supplied)

On Sun, 2 Jun 2024 at 15:02, Steve wrote:
Okay - I’ll follow your advice and give it another go, but for the record, I was using it correctly.

If that doesn’t work, how do I return it and get my money back?

Look forward to hearing from you.

On 2 Jun 2024, at 19:00, The Soothie wrote:


Dear Steve,

Thank you for your willingness to give our anti-snoring device another try. We appreciate your dedication to finding a solution to your snoring issues.

However, we're so confident in the quality and effectiveness of our product that we're sure you won't need to consider returning it. Our device has yielded very satisfying results, and our customers have been extremely pleased with its performance.

We appreciate your feedback and look forward to hearing about your continued success with our product. Please don't hesitate to reach out to us if you have any further questions or concerns.

Warm regards,
Bella
Customer support at The Soothie

On Mon, 3 Jun 2024 at 12:16, Steve wrote:

Hi Bella,

Another night, another failure I’m afraid.

Despite your enthusiasm, we must conclude that it doesn’t work for me.

So returning to my original question, where do I return it to get my money back?

On 3 Jun 2024, at 09:38, The Soothie wrote:

Dear Steve,
Thank you for reaching out to us regarding your recent purchase of our snoring solution from our store. We sincerely apologise for any inconvenience you have experienced.
We understand your frustration, but please be assured that situations like this are rare, and our customers generally find great satisfaction with our products. However, we acknowledge that each individual's experience may vary, and we appreciate your feedback.
Regarding your request for a return, we regret to inform you that, as outlined in our terms and conditions and our refunds and return policy,

We are unable to accept returns for products that have been used due to health and hygiene considerations. Unfortunately, once the mouthpiece has been worn, we cannot accept the return of the product.
We understand this may not be the outcome you were hoping for, and we sincerely apologise for any disappointment. If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.
Thank you for your understanding.
Warm regards,
Bella
Customer support at The Soothie

Claims money back guarantee, read the detail and that involves you paying to send it to China, with warning it may not arrive and they may not receive it. As you can see from here, their website and Facebook reviews are fake

Rubbish product, rubbish customer service, rubbish guarantee.

Don't go near these people.

Piece of rubbish..Very sore on teeth and the jaw..Keeps falling out and is totally of no use to anyone..Save your money and don't buy this contraption..If your curious about devices like this then do yourself a huge favour and buy a similar product from ebay for a few quid and not £40 on this crap..

worst thing I ever used, I stop two months ago and my jaw still hurts, they have fake reviews and they never bother to return any refund, Stay away from this junk product .

As you can see, this mouthpiece started falling apart on its own about a week after using it. Soothie is now saying I'm at fault for their product being defective saying I messed up the boiling process. What do they do, they offer me a 20% discount for another one! I ask for a refund and now they are offering me another one free of charge. I want my money back. This "business" is a scam. Their phone number goes straight to a "We're sorry" voicemail and emailing takes them days to get back to you if you harass them! Avoid this product at all costs! Spread the word. I'm contacting the BBB as well since they aren't refunding me as "guaranteed"

Avoid. They are putting fake reviews on their website. They have used an image of Vik Veer (ENT surgeon) under a different name with a fake review. Vik just posted a screenshot to his YouTube community.