I like the fast and free shipping of Tryano, but there is two comments: - The store could have more variety of brands. - I ordered Some products which are listed available online but actually out... See more
Company replied
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See what reviewers are saying
I loved my experience on Tryano. The website is easy to navigate and their customer service is responsive. However, I submitted a request to return an item, and the request was not processed for aro... See more
Company replied
I had a problem about returning a gift. Hanen from the sales department was really helpful in answering all my questions. It shows that she is concerned about giving the best costumer service possible... See more
Excellent service provided regarding delivery, the packaging was absolutely beautiful, it has been delivered as soon as the next day. Very happy with the product I purchased, they have very high quali... See more
Company replied
Company details
Information provided by various external sources
Tryano is a concept department store offering exceptional experiences through a carefully curated edit of international and regional luxury, fashion, and beauty brands. Tryano invites its guests to explore thousands of innovative products across the beauty, handbags, shoes, jewelry, women's and men's ready-to-wear and children’s apparel categories. Anchoring Yas Mall in Abu Dhabi and available online, Tryano offers an extensive array of distinctive services including concierge, complimentary valet parking, VIP lounge, home shopping, and home delivery.
Contact info
Yas Mall, Abu Dhabi, U.A.E.
- 800-TRYANO (+971 800 879 266)
- tryano.com
High quality service
High quality service
Satisfied about the availability of products
Quick delivery
Helpful staff
December 8, 2020
Reply from Tryano
Hi Fatima,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
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Reply from Tryano
Hi Sara,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Wonderful friendly service and super…
Wonderful friendly service and super fast delivery!
December 5, 2020
Reply from Tryano
Hi Dima,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Excellent prompt service
December 2, 2020
Reply from Tryano
Hi MN,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Disappointing
Website was misleading. Delivery was fast but after sales service was poor.
December 1, 2020
Reply from Tryano
Hi Jo,
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultants is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
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Quick and perfect delivery!
November 25, 2020
Reply from Tryano
Hi Rianne,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
My order is canceled n till today no…
My order is canceled n till today no refund n I m calling no any follow from ur side ?!
November 19, 2020
Reply from Tryano
Hi Fatima,
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultants is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
MUSE points have not being added
MUSE points have not being added! The online purchase was made 3 weeks ago. Twice, your customer service promised to take care of this matter.
Thank you
The issue is resolved. Thank you for your prompt attention.
November 17, 2020
Reply from Tryano
Hi Maan,
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion.
We have gotten in touch with MUSE team and they have confirmed the points have now been added from your last purchase and will reflect within 24 hours.
Kind regards,
Tryano
Excellent customer service
Excellent customer service. Amazing delivery on a short time to UK.
November 17, 2020
Reply from Tryano
Hi Alice,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
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EXCELLENT SERVICE AND FAST SHIPPING
November 17, 2020
Reply from Tryano
Hi Paula,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Perfect timing & packaging thank you!
November 15, 2020
Reply from Tryano
Hi Alia,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Loved it!
I ordered a perfume for my husband’s birthday and it arrived the very next day. Great service, speedy delivery and the product was packaged carefully. Really happy with my experience.
November 15, 2020
Reply from Tryano
Hi Reemi,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Reply from Tryano
Hi Chris,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
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Reply from Tryano
Hi Danu,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Reply from Tryano
Hi Maya,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Because I the perfume I bought was not…
Because I the perfume I bought was not the one and when I returned it in the brunch they asked me to pay extra amount where the exchanged perfume is with the same price
November 8, 2020
Reply from Tryano
Hi Khalifa,
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultants is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
Superb ♥️
Everything was super spectacular.
Excellent Guest services and delivery is super fast Keep it up.
November 3, 2020
Reply from Tryano
Hi Mohammad,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
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The date the package was delivered was…
The date the package was delivered was not the correct date. in addition , i wrote a side note that there is a personal message to be with the gift and it was not sent with gift. Before i make the purchase i contacted the call center and made sure everything was clear about the message and the date, but nothing happened as agreed and expected.
i’m very disappointed
November 3, 2020
Reply from Tryano
Hi Lamis,
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultants is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
Great efficient service and delivery!
October 31, 2020
Reply from Tryano
Hi Robert,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Aesop Products
So happy that Tryano is carrying my favourite products (Aesop) and delivery is always prompt.
October 31, 2020
Reply from Tryano
Hi Kay,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
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