Byte Reviews 141

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I wasted almost $3000 on my aligners and they never sent me the night aligners after i finished y 10 week 22 hour aligners, i called them so may times about my problem as it was closing the gap betwee... See more

Rated 5 out of 5 stars

Due to switch to my 4th aligner of 28 weeks treatment all going well so far although I broke the extraction tool & am being sent a new one. I find the aligners very hard to remove without it. Got... See more

Company replied

Rated 3 out of 5 stars

A four month treatment plan turned into a 13 month treatment plan and teeth still did not align, despite wearing the aligners 22 hours a day, hyperbyte x3 daily and following all instructions. Might w... See more

Company replied

Rated 5 out of 5 stars

The byte team have all been so lovely & caring which makes the process so much more relaxed. I feel they successfully remove the stressful elements of straightening teeth, making it an almost fun proc... See more

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3.6

Average

TrustScore 3.5 out of 5

141 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

tryByte has been AMAZING …

tryByte has been such an easy process to getting a dental plan.
Customer service is great and I’m really looking forward to my new smile.

March 18, 2021
Unprompted review
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Reply from Byte

Thank you so much for writing in and sharing your experience! We can't wait to see your new smile :)

Rated 5 out of 5 stars

Very impressed with service

Very impressed with service, quality, speed of response, convenience!

March 17, 2021
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Reply from Byte

We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us! Thanks for writing in :)

Rated 5 out of 5 stars

My experience with byte has been…

My experience with byte has been excellent. The whole process has been easy and uncomplicated. I’ve just started my aligners but can’t wait to see the results.

March 17, 2021
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Reply from Byte

We cannot wait to see your results either! Our team is here for you every step of the way, and we are so glad that the process has been easy for you :)

Rated 5 out of 5 stars

Aligner removal

Due to switch to my 4th aligner of 28 weeks treatment all going well so far although I broke the extraction tool & am being sent a new one. I find the aligners very hard to remove without it.
Got plenty of useful advice from the support team. So wasn’t stuck completely.
Contemplating not switching up to the new aligners until replacement tool arrives.

March 17, 2021
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Reply from Byte

Thanks so much for writing in about your experience. We are so glad to hear you're getting a new extraction tool sent your way! Our support team is always ready to help whenever you have any questions, just send an email to support@byteme.com :)

Rated 5 out of 5 stars

Simple process

Simple process, speedy response with comprehensive guidelines.

March 17, 2021
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Reply from Byte

Thanks so much for sharing your experience. We try to make this process as simple and easy as possible, and we are so glad you have felt that!

Rated 3 out of 5 stars

Starting to get used to the aligners

Starting to get used to the aligners. Not loving how they impair my speach. But I have noticed a slight change already. I have been using the hyperbyte twice a day to try speed up results.

March 17, 2021
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Reply from Byte

Hi Carrie! Thanks for your feedback- we know the adjustment to aligners can take a bit of time. You should notice any lisp you may get dissipate with time! Seeing the changes coming in is awesome- and the HyperByte will be your best friend throughout your journey! It also helps with seating your aligners and alleviating any discomfort throughout your treatment. If you have any concerns, please don't hesitate to reach out to our team directly. We're happy to assist however we can!

Rated 5 out of 5 stars

Early days for me but everything…

Early days for me but everything arrived in good time and beautfully packaged. Instructions and very clear and I am looking forward to the final result.

March 17, 2021
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Reply from Byte

Can't wait to see your Byte journey all the way to the end. We hope you'll share some progress pics as you start to see results :)

Rated 5 out of 5 stars

Invisalign vs Byte.

I’ve had Invisalign before, I hated when the little stubs on my teeth would fall off. I found it inconvenient going to the dentist a bunch just to get it fix. So switching over to Byte was such a great idea. I love the simplicity of Byte. I like the service and check up calls.

March 17, 2021
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Reply from Byte

Thank you for your feedback! We're so happy we could provide you a service that fit your needs and could make everything easy for you. Happy to have you a part of our byte family :)

Rated 5 out of 5 stars

LOVE LOVE LOVE

I went online to research Australian Companies that do the aligners and stumbled across BYTE. They are very professional in every way, I have been so pleased with the way everything has been handled and the cost is also very reasonable in comparison to the other companies that offer these aligners. I am extremely satisfied with BYTE so far, I can already notice progress and I love the Brightener they send along to keep your aligners fresh as well as gently whitening without any sensitivity to your teeth. I would recommend this company to anyone looking for day or night time aligners.

March 17, 2021
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Reply from Byte

This made our day! Thank you so much for sharing your experience with us. We are so thrilled to hear that you have been please every step of the way. We cannot wait to see your smile continue to progress towards your desired results!

Rated 1 out of 5 stars

when I stated wearing my day aligners

when I stated wearing my day aligners, I had bad lisp and face was quite embarrassing. I could not wear in day time at work where whole day I have to speak to customers. I did contact customer service and wanted to change to night one or to fix it. I was happy to return it but no refund no help at all. They called me and said nothing can be done. It is so disappointing that after spending that amount of money, I am only wearing at night time which I am supposed to wear all day.
I wish someone would have advised me that night time could be much better , I would have ordered night one at the first time. Not happy at all :-(

March 17, 2021
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Reply from Byte

Hi Rachna! Thank you for reaching out. We're happy to assist and look into additional solutions for you. While our Guarantee states that as this is a custom made item, we cannot provide refunds, our team is here to ensure we get you to the results you deserve in a safe way- and in your terms. Send us a message to our support, we'll take a further look.

Rated 4 out of 5 stars

Week 4 of my Byte treatment!!

Week 4 of my Byte treatment and it’s going great!!!! Seeing a difference already. The fit behind the teeth could be a bit better as loads of filing has been required each week but other than that, I’m so happy.

March 17, 2021
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Reply from Byte

Hey Sara! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! Don't hesitate to reach out if there is anything we can do to improve your experience or address your questions, we got you. Happy to have you in our Byte fam!

Rated 5 out of 5 stars

So far so good

So far so good. The aligners seem to be of very high quality. Very clear and almost unnoticeable when worn. I am still having a fair bit of difficulty removing the aligners. They are a very tight fit. I am not feeling any pain or discomfort on a daily basis. My teeth are quite tender after the aligners are removed which I take as evidence that they are doing their job. Everything going well so far. My teeth are noticeably whiter already but I have not noticed any change yet in my teeth alignment. I am only in my 3rd week of treeatment.

March 17, 2021
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Reply from Byte

Thanks so much for writing in. We are so happy to hear that things are going well so far! Being that it is only week three we can't wait to see how things progress throughout the rest of your treatment! Our customer care team is always available to assist or answer any questions you have, simply send them an email at support@trybyte.com.au and someone will take care of you right away!

Rated 5 out of 5 stars

Excited to see my results

Beautifully packaged, good communication from the advisors and simple to follow the directions. Im excited to see my results. Having some trouble with the Humm sytem of paying, cant get through to customer service at all.

March 17, 2021
Rated 5 out of 5 stars

Great service and communication so far

Great service and communication so far, aligners are due to arrive tomorrow

March 17, 2021
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Reply from Byte

YAY!! We can't wait for you to get your aligners and start your Byte journey :) Thanks for writing in to share your experience.

Rated 3 out of 5 stars

So far so good

I’m only on week 4 with the aligners and can only tell a small movement of my teeth so far but can’t complain. So far it’s good. Abit early to tell if they are working just yet.

March 17, 2021
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Reply from Byte

Excited to hear you're seeing some movement! We are always happy to check on your progress- send us a message to support, or upload them to your account center. We'll make sure everything is on track and looking great for those final results!

Rated 5 out of 5 stars

Great!

Great system, easy and efficient so far. I'm on week 3.

March 17, 2021
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Reply from Byte

We love to hear it! We try to make each step as simple as possible and we are so glad that was your experience :)

Rated 5 out of 5 stars

Great customer service

Great customer service, listened to what I wanted and quick turnaround.

March 3, 2021
Unprompted review
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Reply from Byte

Hey Carol! We are so happy to hear that. Our team is here to make your treatment as smooth and seamless as possible so don't hesitate to reach out. Let's get that final smile! :) Thanks for the great review.

Rated 5 out of 5 stars

Easy process start to finish and…

Easy process start to finish and Customer service was best I’ve received through phone/email support

March 3, 2021
Unprompted review
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Reply from Byte

Hi Ernest! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.

Rated 2 out of 5 stars

I read lots of positive reviews of the…

I read lots of positive reviews of the company, but yet my experience hasn't quite hit the standard that I was lead to believe.

Firstly, the product itself is good and better value for money against its competitors. Secondly, Alot of reviews rave about the amazing customer service, I personally have found my experience has been below average. Delayed communication after receiving my product and then going forward a lack of communication and quite vague information when received.
-No instructions provided on how to use the product, clean the product, to keep the product in case you need to restart your journey / how to gauge your progress and even trouble shooting etc.
- I've had to resort to random Youtube videos to become knowledgeable and aware of my byte journey, which I find pathetic because Byte has created their own videos (3) but it lacks valuable information for its paying clients.
I hope my journey improves as well as my teeth in 6 months time before I submit my final review.

If they resolve and lift their communication/service standard going forward I think it would be a really good product and service. Time will tell!

March 3, 2021
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Reply from Byte

Thank you for your feedback! It's always important to hear all sides from our customers, to ensure we're giving you the best experience you can receive. We understand the frustration, and we're happy to provide direct clarification to ensure you're getting the assistance and care you deserve. Send us a message to our support- we're here for you!

Rated 1 out of 5 stars

I felt like my teeth were going to pull…

I felt like my teeth were going to pull out trying to get on and off. Trialed for one week and thats it

March 2, 2021
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Reply from Byte

Hi Teagan! We'd love to look into your treatment, as we want you to have the results you were promised. As your teeth are shifting, it is expected to feel some tightness. The HyperByte will be your best friend, and will help alleviate any discomfort you are feeling. Please reach out to our support- we'll assist and make sure you're comfortable while going through treatment.

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