Needed to address a few concerns with billing. While it did take over 30 minutes for my phone call to be answered I was pleased and appreciative of Kim addressing my concerns and getting a solution to... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Easy, treatment sign up process and approval was instant. The pharmacy they use is efficient and delivers within 2-3 days of RX approval. They are quite pricey compared to other telehealth provide... See more
Company replied
Sheila made sure my request was taken care of in a timely fashion and without any hesitation. She knew what I needed and made it happen quickly and reassured me that my issue had been taken care of.... See more
Company replied
I didn't tolerate the medication well enough to continue treatment, but Erin helped me cancel as soon as I reached out to support. Honestly, from start to finish with this company it was great. They a... See more
Company replied
Company details
- #33 of 64 best companies in Weight Loss Service
- #4 of 4 best companies in Medical Spa
- #22 of 43 best companies in Online Prescription Medication Vendor
- #1 of 2 best companies in Spa and Health Club
- #33 of 59 best companies in Wellness Program
About Eden
Written by the company
Try Eden Now
We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies.
We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch.
Contact Us
- Expert Connections: Access to knowledgeable doctors.
- Convenient Care: Virtual consultations and home delivery.
- Personalized Treatment: Custom plans from state-licensed compounding pharmacies.
- Transparent Pricing: No hidden fees.
- Ongoing Support: Continuous care and plan adjustments.
Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing.
Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.
Contact info
United States
- care@tryeden.com
- tryeden.com
4.4
Excellent
3K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found it very helpful…always…
I found it very helpful…always responding.
April 7, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re really glad to hear you found the support helpful and that our team was consistently responsive. That’s exactly the experience we strive to provide.
We appreciate you taking the time to share this and are always here if you need anything.
Susie 🌿
Melanie gave great customer support
Melanie gave great customer support
April 7, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your feedback! We’re so glad to hear that Melanie provided great customer support. She truly goes above and beyond for our members, and it means a lot to see her recognized.
We appreciate you taking the time to share your experience and are always here if you need anything.
Susie 🌿
Great experience
Great experience, quick and knowledgeable. Melanie was awesome
April 7, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re so glad to hear you had a great experience and that Melanie was quick, knowledgeable, and awesome to work with. She truly cares about making sure our members feel supported.
We appreciate you taking the time to share this and are always here if you need anything.
Susie 🌿
Melanie was great- she was quick and to…
Melanie was great- she was quick and to the point.
April 7, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your feedback! We’re glad to hear Melanie was quick and to the point while helping you. Providing efficient and clear support is exactly what we aim for.
We appreciate you taking the time to share your experience and are always here if you need anything.
Susie 🌿
Always Great Customer Service - Thank you, Danifer.
I had a concern about something showing on my portal. I messaged support and received quick help from Danifer. She looked at my account and was able to confirm everything was in order. She was extremely pleasant and knowledgable and able to address my concerns quickly. Thanks, Danifer, for your help!
April 7, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing your experience! We’re so glad to hear that Danifer was able to quickly look into your account and provide the reassurance you needed. It’s great to know she was pleasant, knowledgeable, and able to address your concerns so efficiently.
We truly appreciate you taking the time to recognize her, and we’re always here if you need anything.
Susie 🌿
Melanie was very patient thorough and…
Melanie was very patient thorough and helpful
April 7, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re so glad to hear that Melanie was patient, thorough, and helpful throughout your experience. She truly takes the time to make sure our members feel supported every step of the way.
We appreciate you taking a moment to recognize her and are always here if you need anything.
Susie 🌿
Melanie was great
Melanie was great! Easy to work with and solved my problem!
April 7, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re so glad to hear that Melanie made your experience easy and was able to quickly solve your issue. She truly cares about our members, and it means a lot to see her recognized.
We appreciate you taking the time to share your experience and are always here if you need anything.
Susie 🌿
Quick and helpful customer support
I was getting an error why trying to delay my next shipment. I was connected quickly to a support person to help. Melanie was very quick, helpful, and kind!
April 7, 2026
Unprompted review
Reply from Eden
Hi Alysa,
Thank you so much for sharing this! We’re so glad you were able to get connected quickly and that Melanie was able to step in, resolve the issue, and support you with kindness—that’s exactly the experience we aim to provide.
We’ll be sure to pass your kind words along to her 😊
If you ever need anything, we’re always here for you.
Susie 💚
Melanie Bautista was awesome and took…
Melanie Bautista was awesome and took care of me right away.Definitely a KEEPER 👍😊
April 7, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this—we love to hear it! 😊 We’re so glad Melanie Bautista took care of you right away and made such a great impression.
“Definitely a keeper” says it all—we’ll be sure to pass this along to her! 👍
If you ever need anything, we’re always here for you.
Susie 💚
Melanie did a great jon and was…
Melanie did a great jon and was understanding of my problem and was very professional!
April 7, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re so glad Melanie was understanding of your situation and handled everything professionally—that’s exactly the kind of support we aim for.
We’ll be sure to pass your kind words along to her 😊
If you ever need anything, we’re always here for you.
Susie 💚
JOANNE
JOANNE. Joanne made my experience easy. Pricing wise, I found another option so I messaged to cancel. She was kind, quick, and didn't pressure me. 10/10 customer service!
April 6, 2026
Unprompted review
Reply from Eden
JOANNE. Joanne made my experience easy. Pricing wise, I found another option so I messaged to cancel. She was kind, quick, and didn't pressure me. 10/10 customer service!
Reply from Eden
Hi there,
Thank you for sharing this! We’re so glad you had a prompt and professional experience—that’s exactly what we aim for.
If you ever need anything, we’re always here for you 😊
Susie 💚
Workers are committed to listening to…
Workers are committed to listening to customers concerns and questions and providing the best feedback and service. I had called with an issue and was given trustworthy and notable good service!
April 6, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re really glad to hear you felt heard and supported—that kind of attentive, trustworthy service is exactly what we strive to provide.
It means a lot to know our team was able to listen to your concerns and give you the help you needed 😊
If you ever need anything, we’re always here for you.
Susie 💚
quick response and resolved the issue…
quick response and resolved the issue quickly
April 6, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you for sharing this! We’re so glad your issue was resolved quickly and that you received a fast response—that’s exactly what we aim for.
If you ever need anything, we’re always here for you 😊
Susie 💚
At first they were doing a terrible…
At first they were doing a terrible job, lying about deliveries being missed, poor communication, and missing shipments. But Melanie has been a god send! She has ensured my deliveries and shipments are on time and has been so great with communication. I feel very taken care of now. Thank you Melanie!
April 2, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this honest feedback. I’m really sorry to hear about your initial experience with delays, communication issues, and missed shipments. That’s not the standard we aim for, and I completely understand how frustrating that must have been.
I’m so glad to hear that Melanie was able to step in and turn things around for you. It means a lot to know she helped ensure your deliveries were on time and kept you well informed. She truly cares about our members, and we’re lucky to have her on the team.
We appreciate you sticking with us and taking the time to recognize her. If you ever need anything moving forward, we’re always here for you.
Susie 🌿
Zee was terrific
Zee was terrific. Responded quickly and resolved an issue with my account. Also accommodated my request to change my ship date.
April 6, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re so glad Zee was able to respond quickly, resolve your account issue, and accommodate your shipping request—that’s exactly the kind of support we aim to provide.
We’ll be sure to pass your kind words along 😊
If you ever need anything, we’re always here for you.
Susie 💚
Great Support!
Great Support!
Melanie was prompt and easy to work with. She resolved my issue right away.
April 6, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re so glad Melanie was able to jump in and take care of everything quickly and directly—that’s exactly the kind of support we aim for.
We’ll be sure to pass your kind words along to her 😊
If you ever need anything, we’re always here for you.
Susie 💚
Melanie helped me with my issue
Melanie helped me with my issue and took care of what I needed very quickly and directly.
April 6, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re so glad Melanie was able to jump in and take care of everything quickly and directly—that’s exactly the kind of support we aim for.
We’ll be sure to pass your kind words along to her 😊
If you ever need anything, we’re always here for you.
Susie 💚
Customer support answered my question…
Customer support answered my question the same day overall I'm satisfied.
April 6, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you for sharing this! We’re so glad our team was able to get back to you the same day—that timely support really matters.
We truly appreciate your feedback and are happy to hear you’re satisfied 😊
If you ever need anything, we’re always here for you.
Susie 💚
Excellent process
I was able to get approved for my prescriptions with no hassle.
Steff was very quick with getting me a response that I needed.
April 4, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re so glad the approval process was smooth and hassle-free for you—that’s exactly what we aim for.
And it’s great to hear Steff was quick to respond and get you what you needed—we’ll be sure to pass your kind words along 😊
If you ever need anything, we’re always here for you.
Susie 💚
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