Tryg Reviews 

after few years of dental insurance I had a tooth extraction, when I submitted, found out there is extra layer this time to be approved by their own dentist, obviously this layer is there to reject as much as possible, beside a complicated process (may be meant to be !) giving consent and etc. claim was rejected, because their dentist has found in record something should have wrong with thooth at the time of insurance !!!
So, if you have emplyed a dentist to reject as much as possible claims, then by default you are selling something that you dont want to fullfil ! very simple and sneaky way of making money !

I would like to start by saying that I have been a customer of Tryg for 20 years and have always had great trust in the company. Unfortunately, that trust is now completely gone.
A few years ago, I received a letter informing me that I had made too many claims, which resulted in an increase in my insurance premiums. I was told that if I did not make any claims for three years, my premiums would be reduced again.
This summer, I needed to make a claim and discovered that my premiums had not been reduced automatically, even though I had gone three years without making a claim. Apparently, I was expected to contact Tryg myself to request the reduction. When I did, I was told that nothing could be done about either my premium or the excess on a claim worth just DKK 2,500.
This prompted me to review all my insurance policies, and I was shocked to discover that Tryg was charging me almost twice as much for all my insurance policies compared to the quote I received from Gjensidige. My contents insurance alone was almost DKK 5,000.
I am sharing this experience simply to encourage others to review their insurance policies and make sure they are not paying more than they need to. I have since switched insurance providers.
As for Tryg, all I can say is that after 20 years of loyalty, this experience has completely destroyed my trust in the company. It takes a long time to build customer loyalty, but very little to lose it. After being treated this way, it will be extremely difficult for Tryg to ever win me back as a customer.

I want to WARN anyone considering Tryg for insurance.
A policy was registered in my name through my EX. After that, the bills were sent to HIM, even though MY name WAS THE POLICYHOLDER. TRYG LEFT ME COMPLETELY OUT OF THE LOOP. When he notified me LATE, I was hit with exorbitant late fees and unexpected extra charges for a service I never signed for nor used.

To make matters worse, their customer service is cold and deeply unprofessional. BAD AND SLOW. When you call, automatic support is only offered in Danish. When I finally managed to contact someone, instead of offering help or verifying basic consent, they completely dismissed the administrative mess, blamed me for their billing setup, and demanded even more money.

Avoid Tryg at all costs if you expect fair treatment, clear communication, and honest customer service!

Company must consider people's money and give sufficient services, rather extorting them, with zero services

Non responsive customer service to my complaints regarding unexplained new charges on indbo. Apparent confusion of assigning some one else's inbo under my name. Hope someone sees this and contact me.

Super fast support and good coverage with the clear policy from Tryg... Highly recommended.

Good experience🥰🥰🥰

Insured for renters and after a stay ended in damage they refused to pay out citing it wasn’t covered for ‘accidents’ - even though apparently accidentally spilling red wine in the sofa is an accident that is covered. So pretty horrible experience for us.

Hopeless claim settlement! After paying thousands in the premium for years, they failed to settle a small genuine claim for my dental treatment, without collecting/considering all the facts. I am moving all my insurances from them to another insurer.

I had a claim open with Tryg for an induction hob. The excess (selvrisiko) invoice was paid the same day I received it. Despite that, the case was never closed.

Since then I have received two further claims for the same amount, the second one with a reminder fee attached, even though the original invoice shows as paid in Tryg's own system. I called in, and the person I spoke to was apologetic and confirmed I do not owe anything. That was reassuring in the moment, but the case is still open, so I am now waiting to see whether the next letter is a reminder with a higher fee or, worse, an automated debt collection notice.

The amount is not the issue. The issue is being made to prove, repeatedly, that I paid something I paid straight away, and having to chase a company that already has my money. Tryg: please make sure paid cases are actually registered and closed. Automated reminders on settled invoices create unnecessary stress for customers who did nothing wrong.

At this point I am looking into other insurers.

Can't reach human voice bot won't let me

Tried to reach an advisor about my car-insurance, however I was not able to.

Instead of using the dialing (select a number), I instead needed to talk with it directly, and no matter what I did, I ended up in a situation, where my only options were: 1. emergency, 2. company insurance, "for all other requests, you can reach us by writing to us".

I have had no problem reaching the correct department on the phone before, but this made it impossible.

Great customer service

I have generally had a good experience with Tryg, but Neelan made it a true five-star experience. He responded quickly, handled everything efficiently, and showed a strong service-minded attitude throughout. Thank you, Neelan, for the excellent support!

The company charged me 800 kroner for canceling my insurance. I've never experienced this before. I highly do not recommend it.

I get a call from a very pleasant gentleman promising me I can save 3000kr. per year if I move my house, indbo and car insurances to Tryg.
I am told the insurances will have the same coverage as my current provider.
Sounds great, who wouldn't love that, right?
A week later I get a mail that my house isnurance will not cover a bunch of things that are covered by my old insurance company.
I call Tryg to tell them I am no longer interested in switching and I am met with a bot asking me to speak in Danish.
Fair enough, I live in Denmark, that's my responsibility, but just a warning for people who might not be very confident with their Danish skills yet.
I finally manage to get through to a person and I am told I now have to call my old insurance company myself and tell them I'd like to stay.
What a waste of everybody's time. What was the point?

I honestly never thought I’d be writing a 5-star review for an insurance company, but my experience with Tryg has genuinely been that good.
Like many people, I’ve always been a bit sceptical about insurance companies and expected the process to be difficult, especially when it came to actually getting help. But when my cat got sick and I needed to use my insurance, Tryg really surprised me.
Every time I called with questions about my case, the customer service was friendly, patient, and clear. The whole process felt straightforward, and I never felt like they were trying to make things harder or avoid helping me.
In the end, they handled my case better than I expected, and it made a stressful situation much easier to deal with. Reimbursement is also almost instant. I’m genuinely grateful for the support I received, and this experience has definitely changed the way I think about insurance companies.

I have got double charge twice this year, I have been trying to solve the first one since April, then the two together since May, still no solution. Every time I call they say they cannot help me, that they will transfer to another competent person, then that person says the same until there is no answer. I have share 50! emails with the guy who opened the insurance for me (Joachim) he tells me since mid May that either Emil or Thomas will call me and/or send me an email, still no call nor email ... this will probably never end

good service

they don't care about their customers. They litereally just hung up on me.

This is the worst insurance company have claimed a case since December each time I called them they will be like the person having your case will call you back. To no avail they will just ignore you while you pay almost 1300 every month. They only nice to customers when they want you to join. Bad customer service very unreliable company.