when i first started this journey they were brilliant and although i dont do the shakes etc full time now, i can still use the app and still get my sachets straight away when ordered
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Review summary
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What people talk about most
Reviews shaping this summary
After signing up with Habitual due to price increases, I thought I’ll give them ago. I’ve had great communication from the team at Habitual after my parcel never arrived due to Royal Mail. Rebecca hel... See more
Company replied
The shakes, soups and porridge are so easy to make, taste delicious and are full of nutrition. The Habitual team couldn't be more helpful! IIf you have a problem and reach out to them they respond imm... See more
Company replied
I cannot praise them enough, so professional, on time and the whole Habitual experience helps you learn and adjust life, it’s not just losing weight it’s changing habits. Rebecca has been a great he... See more
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Company details
About Habitual
Written by the company
Type 2 diabetes reversal and prevention programmes that combine behaviour change with nutritional treatment.
How does Habitual work?
1. Select a plan. Just visit our website and take a read of our plans to find the one for you.
2. Complete your assessment. To get setup you’ll need to complete a quick 5 minute assessment to check our programme is right and safe for you.
3.Start your health journey. Once your order arrives you’ll be on your way to completing your health journey
What do I get from Habitual?
At Habitual, we understand the importance of a comprehensive approach to health and weight management. That's why we offer a range of plans tailored to meet your needs.
Our TDR (Total Diet Replacement) plans provide delicious and nutritious meals that not only help with weight loss but also support blood sugar control. Alongside this, we have medication programmes that include GLP-1s, which have shown promising results in managing weight loss.
How is Habitual different?
What really makes us different, is that by choosing any of our programmes, you will not only receive the necessary support from our dedicated Patient Support team but also have the opportunity to join our wonderful community.
The Habitual community is comprised of people who are on their own health journeys, allowing you to connect, share experiences, and learn from others who are working towards a similar goal.
We’re all about being with you for your journey, so we don’t just deliver your order and leave everything up to you, we’re always here to help.
Don't wait any longer to take control of your health. Join us at Habitual and embark on a journey towards better health and improved well-being.
Contact info
25 Eccleston Pl, London, SW1W 9NF, London, United Kingdom
- hello@tryhabitual.com
- tryhabitual.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Rebecca responded to my email asap ,and…
Rebecca responded to my email asap ,and I was very satisfied how Rebecca responded to the contents of the email.very much appreciated.
March 4, 2026
Reply from Habitual
Hi Linda,
Thank you so much for your kind feedback! We’re really pleased to hear that Rebecca was able to respond to your email quickly and that you were happy with the support you received. I’ll be sure to pass your lovely comments on to her.
Best,
The Habitual Team
Really quick and easy
March 4, 2026
Reply from Habitual
Hi Caroline,
Thank you for your feedback! We’re thrilled to hear that you found the process quick and easy. 😊
Best,
The Habitual Team
The best experience i have ever had
The best experience i have ever had, is using your product, I feel healthier and at the same time loss struggle weight. The Amazing thing is when you order product today, the next day you will receive it. Excellent job.
February 16, 2026
Reply from Habitual
Hi Evelyn,
It’s fantastic to know you’re feeling healthier and finding your weight loss journey less of a struggle. That’s exactly what we aim to support. We’re also glad the delivery speed has met your expectations — we know how important that is.
Thank you again for taking the time to share your feedback, and we look forward to continuing to support you.
Best,
The Habitual Team
A few in the Cupboard!
I always keep a few Habitual shakes, porridges and soups in the cupboard and will often substitute a meal for one.
All the way through my Habitual Course, i never once felt hungry and, porridge especially, they're quite tasty/filling!
February 16, 2026
Reply from Habitual
Hi Peter,
Thank you so much for your lovely review!
We’re so pleased to hear that you’ve found the shakes, porridges and soups helpful to keep on hand — and even better that you felt full throughout your course. That’s exactly what we aim for.
It’s great to hear the porridge gets a special mention too. Filling and tasty is always the goal!
We really appreciate you taking the time to share your experience, and we’re so glad Habitual has worked well for you.
Best,
The Habitual Team
Reply from Habitual
Hi J,
Thank you so much for your kind review!
We’re really pleased to hear you were happy with the customer service and the quick delivery. We truly appreciate you taking the time to share your experience. 😊
Best,
The Habitual Team
Use Habitual with complete confidence!
I lost 6 stone from using the Habitual Shakes and Porridge. I did not get on with the Soups! It is not a cheap experience, but most of my journey was funded by the NHS.
The fact I lost 6 stone without surgery or injections is nothing short of a miracle. I was not hungry, and I have just ordered some porridge to do a top-up week, it really does work. Use Habitual with complete confidence!
January 30, 2026
Reply from Habitual
Hi Gary,
Thank you so much for sharing your experience — losing 6 stone is an incredible achievement, and we’re so glad we could support you along the way. It’s great to hear the shakes and porridge worked so well for you. Wishing you continued success on your journey!
Best,
The Habitual Team
The delivery was quick same great…
The delivery was quick same great products I mainly get soups (bring back carrots!!) I enjoy them as am doing maintenance and they help me balance my day/ calorie intake thanks guys
January 30, 2026
Reply from Habitual
Hi Leona,
Thank you so much for the lovely feedback! We’re really glad to hear you’re enjoying the soups and finding them helpful for maintenance and balancing your day. We’ve noted your request for the carrot soup too — feedback like this is always appreciated.
Best,
The Habitual Team
Fabulous products
Plenty of shakes to choose from. Could do with more variety of soups.
Fast delivery, good communications
February 6, 2025
Reply from Habitual
Hi Mrs Dash,
Thank you for taking the time to share your feedback! We’re glad you’re enjoying the range of shakes, our fast delivery, and clear communications. We really appreciate your thoughts on expanding the soup variety as well — feedback like this helps us continue to improve.
Best,
The Habitual Team
Products were excellent and arrived in…
Products were excellent and arrived in time as expected
February 6, 2025
Reply from Habitual
Hi Kevin,
Hope you're well.
Thank you for taking the time to write this review. We appreciate your feedback. 😊
Best,
The Habitual Team
Habitual has been so supportive helping…
Habitual has been so supportive helping me with my weight loss journey. Could not have done it without you guys and gals! Thank you.
January 23, 2025
Reply from Habitual
Hi Ray,
Thank you so much for taking the time to leave this review — we’re really glad we could support you on your journey to better health. 😊
Best,
The Habitual Team
This offer was very much appreciated…
This offer was very much appreciated will be starting it on Monday morning thank
January 6, 2026
Reply from Habitual
Hi Wendy,
Thank you for taking the time to leave a review. We’re glad to hear you found the offer valuable and wish you every success as you get started on Monday.
Best,
The Habitual Team
Reply from Habitual
Hi Ian,
Thank you for your review. We’re pleased to hear your order arrived quickly.
Best,
The Habitual Team
Quick and efficient
January 6, 2026
Reply from Habitual
Hi Kathryn,
Thank you for your feedback! We’re delighted to hear you found our service quick and efficient 😊
Best,
The Habitual Team
The support was great the advice and…
The support was great the advice and guidance helpful. I feel healthier
January 10, 2025
Reply from Habitual
Hi Michelle,
Thank you so much for your kind feedback. We’re delighted to hear that the support, advice, and guidance were helpful — and it’s wonderful to know you’re feeling healthier!
Best,
The Habitual Team
Grateful clientucts helped me to loose the…
The products helped me to loose the desired weight after many years of wanting to loose weight. I found it healthy and safe to use. I will recommend this to anyone anytime & anyday. I am able to get back my confidence again and wear the dresses that I love to wear.
January 10, 2025
Reply from Habitual
Hi Oluwakemi,
Hope you're having a great week!
Thank you so much for taking the time to share your review. Your feedback truly means a lot to us and helps us continue to improve and deliver life-changing products and support.
Best,
The Habitual Team
Discount Code not worked and full price paid
I placed an order, and the order went through without a discount code that should have applied. Upon receipt of my email notifying what had happened a team member immediately rectified the issue, giving a refund of the difference. Great service.
January 6, 2026
Unprompted review
Reply from Habitual
Hi,
Hope you're having a great day!
Thank you for taking the time to write this review. We appreciate your feedback and are glad to hear you enjoyed our service.
Best,
The Habitual Team
As a meal replacement it was excellent
As a meal replacement it was excellent. Great taste, super variety and easy to work with.
January 9, 2025
Reply from Habitual
Hi Jacqueline,
Thanks for the great review! We’re glad you found it tasty, versatile, and easy to use. 😊
Best,
The Habitual Team
Reply from Habitual
Hi Andy,
Hope you're having a great day!
Thank you for taking the time to write this review. We really appreciate your feedback. 😊
Best wishes,
The Habitual Team
Reply from Habitual
Hi Kiran,
Hope you're having a great day!
Thank you for taking the time to write this review. We appreciate your feedback. 😊
Best wishes,
The Habitual Team
A great company to deal with.
Was introduced to Habitual via NHS programme over 12 months ago. I have found their products tasty and filling and great meal replacements. The outstanding feature of Habitual is their customer service. Products always arrive quickly and well packaged and well within timescales. I recently noticed a discrepancy on my address on my last order and emailed customer services and even though it was over the Christmas period Rebecca hot straight back to me informing me she had corrected my mistake and not to worry about the delivery. A great company to deal with.
December 29, 2025
Reply from Habitual
Hi Sheila,
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re really pleased to hear you’ve enjoyed our products and that our customer service has been helpful and responsive. Your feedback means a lot to us.
Thank you again for your continued trust and support.
Best Wishes,
The Habitual Team
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