So far the customer care team have been very helpful. I received a non-working toothpaste bottle and they have sent me a replacement right away. I am still trying out their products but they seem trus... See more
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I bought two of these red light packs and they both arrived with empty gel so I thought- but after receiving a professional email response from manager who finally took care of issue. He asked to keep... See more
Company replied
I’ve been using my HealRay for a few months. I’ve noticed that my gums feel stronger and a small difference in my receding gums. My HealRay needed to be charged after every 5 times I used it and afte... See more
Company replied
I bought the Heal Ray over a year ago. After 2 months I saw no resuts. I stuck with the device and finally saw some gum improvement after one year. The gums seem stronger around my teeth. The improvem... See more
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Company details
Written by the company
Love your smile! Improve your oral microbiome and get healthier gums and teeth in just 5 minutes a day! Made by Dentist Dr. Ratmiroff.
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3.9
Great
159 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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When I first received my healray…
When I first received my healray device, it stopped working after about two weeks but after contacting customer services there was no problem in getting it exchanged ( once I had sent videos of the issue). I have been using all of the products for quite a few months now and can't say that I have noticed any change. I have been suffering with periodontitis for a number of years and after a visit to my dentist, I asked how my gums were( expecting the usual' in a terrible state' answer.
Instead, she said that my teeth and gums were good and manageable. She had me seeing her every 3 months but now ( because of how things are looking) 6 months! So obviously something is working. It is a long, slow process and you can't afford to miss with your routine. But obviously something must be working if the dentist has extended my visits to the practice. She can obviously see something that I can't.
Thanks healray 👍
April 6, 2026
Unprompted review
Reply from HealRay
Hi, David! Thanks so much for sharing your experience! We’re sorry about the initial issue, but glad it was sorted quickly. It’s great to hear your dentist has seen such positive changes—even if they’re not always easy to notice yourself. Your consistency is clearly paying off—keep it up, and thanks again for trusting Healray! 😊
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Follow up Review after I Received My Order in September
I previously complained about my shipment going all in on the product: the device, gel, toothpaste, even the consultation. Now that I got everything, used the device regularly, and changed parts of my diet. When I visited the dentist, she diagnosed that I have MMP-8 and Stage 2-3 Periodontitis! Right now, I have one toothache on each of the quadrant! Did I do something wrong?!
April 1, 2026
Unprompted review
Reply from HealRay
Hi, we understand how concerning this must feel.
First, we want to reassure you that HealRay red light therapy does not cause periodontitis or elevated MMP-8 levels. These are signs of an underlying gum condition that typically develops over time, often before symptoms become noticeable.
As a dentist, I’d explain that periodontitis is commonly influenced by things like long-term plaque and tartar buildup, bacteria below the gumline, genetics, immune response, smoking, stress, systemic health conditions (like diabetes), and even past gaps in oral care. Sometimes it progresses quietly, without obvious symptoms, until it reaches a more advanced stage.
In fact, improving your routine and diet are very positive steps. However, at Stage 2–3 periodontitis, professional treatment is essential—this may include deep cleaning (scaling and root planing), possible medications, and close monitoring by your dentist or a periodontist.
Using supportive tools like HealRay can be part of a good home care routine, but they don’t replace clinical treatment when gum disease is already present.
My advice: please see your dentist or a periodontist as soon as possible so this can be properly managed. The good news is that with the right care and consistency, this condition can absolutely be controlled.
We’re here to support you—feel free to reach out anytime.
Best,
Canlas,DMD
I’ve been using 10 days my gum getting…
I’ve been using 10 days my gum getting better healthy, no more bleeding teeth look strong, I could eat candy without sensitive thanks to Healray love it
March 30, 2026
Unprompted review
Reply from HealRay
Hi there! We're so happy it works for you! :) thank you for sending us your feedback
Happy with the purchase
Hello. I’ve been using the product for almost 2 weeks. My gums are definitely less irritated and coming back to its original color. After 3 days of using i started to see the difference in color. After the first use my mouth felt less sore. Give it a try.
March 16, 2026
Unprompted review
Reply from HealRay
Hi, Ewa!
Thank you so much for sharing your experience!
We’re really happy to hear that you noticed improvements so quickly and that your gums are feeling better. Your feedback means a lot to us, and we truly appreciate your support. 😊
I'd order product from them and they…
I'd order product from them and they delivered it at wrong address.I'd message them about the address and give the right one, they replied to me that they fixed it already but still send it to the wrong address.I'm disappointed how the company didn't help me.
February 28, 2026
Unprompted review
Reply from HealRay
Hi Elsa, we sincerely apologize for your experience. While some issues during delivery can occasionally be beyond our control, we take full responsibility and are committed to improving our service moving forward. Please rest assured that in cases of failed deliveries, we always ensure our customers receive a refund. Thank you for your understanding.
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I would like to appreciate the HealRay…
I would like to appreciate the HealRay staff, they are amazing always I’m getting replies for my emails. The team is wonderful, I have ordered a charger for my device cz my charger was broken they send me not only the charger the device as well. I really appreciate it. The device also works me for my gum. Thank you again
February 28, 2026
Unprompted review
Reply from HealRay
Thank you so much for your kind words!
We really appreciate your feedback and look forward to supporting you whenever you need.
Healray inferred device
I’ve just bought this product, I had a few questions so I contacted the support team, I spoke with Lucy who was very helpful and very efficient and resolved all my concerns. This product feels lovely and I’m happy so far with it.
February 27, 2026
Unprompted review
Reply from HealRay
Thank you so much for your kind words! We’re thrilled to hear that Lucy was able to assist you and that you’re enjoying your HealRay product.
We really appreciate your feedback and look forward to supporting you whenever you need.
They don’t even deserve one star they…
They don’t even deserve one star they are fraud and scammed me out of a $109 they never sent the product and have been lying over a year about a refund. I am going to report this scam to the BBB as they are a fraud scheme and need to be investigated
January 27, 2026
Unprompted review
Reply from HealRay
Hey Tiara,
We’re very sorry for the frustration this situation has caused. Please be assured that your order has been refunded on our end.
If you still do not see the funds in your account, we recommend contacting your bank or payment provider to confirm the transaction. You may also file a dispute with them if necessary, as they can trace and release the funds directly.
We truly apologize for any inconvenience and are happy to provide any details needed to assist with the dispute process.
I really like my Healray and it seems…
I really like my Healray and it seems to be helping my gums. I just don't know which setting the combo redlight and Near Infrared are. The first setting or the third setting?
February 19, 2026
Unprompted review
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I needed a new charger for my device…
I needed a new charger for my device and they accommodated me with no questions asked. I really appreciate that they handled the situation as quickly as they did.
February 18, 2026
Unprompted review
Reply from HealRay
Thank you for your kind feedback! We’re glad to hear our team was able to assist you quickly and make the replacement process smooth. We truly appreciate your support and are always here if you need anything further.
My Experience with the product has been…
My Experience with the product has been amazing. The immediate change I found within 2 days was regarding bleeding gums. It reduced drastically & I am planning to use it for a prolonged period to enjoy the full benefits.
February 10, 2026
Unprompted review
Reply from HealRay
Thank you for sharing your experience! We’re delighted to hear that you noticed positive results so quickly and that the product has been helpful for you. We truly appreciate your trust in HealRay and look forward to supporting you on your continued wellness journey.
This is the best company to deal with
This is the best company to deal with. They replaced my charger at no charge and they speed up the delivery for me. I’m so happy with this company. I refer a friend in the future.
February 11, 2026
Unprompted review
Reply from HealRay
Thank you so much for your wonderful feedback! We’re glad we could assist with your charger replacement and expedite the delivery for you. Your support and future recommendations truly mean a lot to us — we’re always here if you need anything.
Not sure about the negative reviews…
Not sure about the negative reviews here - mine came quickly after ordering and worked well for a time - then it stopped working. I was expecting some kind of process or rigamarole - but after one email i got an immediate response and an immediate replacement shipped. So that qualifies as excellent customer service. Maybe they have addressed whatever issues they were having…
February 18, 2026
Unprompted review
Reply from HealRay
Thank you for sharing your experience. We’re glad to hear your order arrived quickly and that our team was able to resolve the issue promptly with a replacement. Providing responsive and hassle-free support is very important to us, and we truly appreciate your feedback.
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I first ordered my HealRay product and…
I first ordered my HealRay product and customer service always responded to my questions and tracking immediately. About six months later the product stopped working. I reached out customer service and Lucy and Sara again responded immediately and a replacement product was mailed out. Today I received the replacement product which came about two weeks later. I love the product and have seen positive results with my gums.
February 15, 2026
Unprompted review
Reply from HealRay
Thank you so much for taking the time to share your experience — it truly means a lot to us.
We’re glad our support team, especially Lucy and Sara, were able to assist you quickly and make the replacement process smooth. While it’s never ideal for a device to stop working, we stand behind our products and always aim to make things right as fast as possible.
It’s even more rewarding to hear that you’ve seen positive results with your gums — that’s exactly why we do what we do. Thank you for your trust and for being part of the HealRay community. If you ever need anything, we’re always here to help.
Great Product to use.
Great Product to use.
Just give yourself some time for healing and trust those amazing products.
February 13, 2026
Unprompted review
Reply from HealRay
Thank you so much for your kind words and encouragement. 🙏
You’re absolutely right—healing takes time, and consistency is key. We designed our products to support your oral health naturally and effectively, and it means a lot to hear that message resonated with you.
We truly appreciate your trust and support. If you ever have questions or need guidance along the way, our team is always here to help.
It’s been 3 weeks and dry mouth improvement!
It’s been 3 weeks and I think I’ve noticed a marked improvement in my dry mouth that’s been unbearably bad for 9 months and for which I’ve tried everything before I gave HealRay a shot: will be sticking with it and so relieved. Thank you!
February 7, 2026
Unprompted review
Reply from HealRay
Thank you so much for sharing this — we’re truly happy to hear you’re noticing improvement, especially after struggling for so long.
Dry mouth can be incredibly frustrating, so it means a lot that you gave HealRay a try and are seeing positive changes after just a few weeks. Consistency really does make a difference.
We appreciate your trust and are here if you ever need anything. 💙
Great and fast customer service
Great and fast customer service. I reached out with an issue and received a response from Lucy is customer service within hours with a resolution.
February 5, 2026
Unprompted review
Reply from HealRay
Thank you so much for your kind words!
We’re really glad we could resolve your issue quickly. Lucy will be happy to hear your feedback — we always aim to respond fast and make things right.
We truly appreciate your support!
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Run away from this company
I bought a heel ray and it was defective, the company would not stand behind their product even though they stated they had a 30 day warranty. I would’ve loved to try it to see if it worked but their customer service and warranty is defective. If I could give him less than one star I would, I am not a happy camper.
February 3, 2026
Unprompted review
Reply from HealRay
We’ve asked multiple times for your order details but haven’t received enough information to locate a purchase. The name provided (“Gpa”) does not match any order in our system.
We stand behind our product and warranty and are happy to send a replacement for any verified defective unit. Please contact us with your order number, the email used at checkout, or a receipt screenshot so we can resolve this quickly.
Fantastic customer service
Fantastic customer service. I lost my charging cord and could not find one that fit. I emailed them and had not only a new cord but an entirely new device at my doorstep within 2 weeks. Above and beyond. As for the device, dentist noted multiple pockets had improved significantly since my last visit. This was the only thing I changed in my routine.
January 19, 2026
Unprompted review
Reply from HealRay
Thank you for sharing this—your feedback truly means a lot to us. We’re glad we could help quickly and that your dentist noticed real improvements. We appreciate your trust and support.
Got no refund and product
"Accidentally made a duplicated order due to an error on HealRay's website and the lack of any order confirmation. I immediately emailed HealRay's customer service to cancel the duplicate order. A few hours later, a HealRay CS representative replied confirming that the order had been cancelled and that I would receive a full refund within a few working days.
It has now been a month. I have sent two follow-up emails asking for an update on the refund status, but I have received no reply, no refund, and no product has been delivered."
After my review on trustpilot, HealRay replied me on Trustpilot, time required for the refund is subjectred the process of the bank, 1 month later, HealRay contacted me again and ask me the order no., i thought, they finally know that, they did not proceed my refund, it is not the fault by the bank, it is the fault by HealRay, so they contacted me again and finally i got the refund.
January 15, 2026
Unprompted review
Reply from HealRay
The duplicate order was successfully canceled and refunded on our end. If the funds are not yet visible, we recommend contacting your bank, as processing times can vary and are outside our control.
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