Tryhelios Reviews 

I can concur with all of these other negative reviews. I ordered their product 2 months ago and experienced the same "label created", but no shipping movement. I contacted the company and did receive a response telling me that there was a "rush" of orders and that my order was delayed. After 2 weeks of the same response, I demanded they cancel my order and give me a full refund. They told me they couldn't cancel the order and could offer me a discount. They did send the product, a week later.
I tried to give them a second chance (giving them the benefit of the doubt), but here I am in the same situation, with no response from the company. I did research into this company based in China and it is a shell company with their identity withheld through godaddy. They "prey" on you by taking your money, stating product is "labeled for shipment" and not delivering (or delayed past their shipping policy), then claiming they can't cancel your order and offer you a discount. I am now in the process of filing legal action against them.

My order was placed and per tracking information given 'shipped' on Aug 6 but for the first few weeks tracking merely showed the label was created but the product was not received by the carrier. The original expected delivery date was Aug 18. As of today, Sept 24, tracking only shows 'shipment information received Aug 6'. Helios has not responded to the two emailed requests I have made requesting an update on the status of my order. Also, their products ship directly from China. DO NOT ORDER FROM THIS COMPANY.

About a month and a half ago I bought this product. I was sent two brush heads that is red. I was told that one should have been blue and to prove that both of them were read to send a video during the video which by the way did show that both toothbrush heads were red the one not in use broke, which is also showed on the video I have sent that video in. No response back from this company as of yet.

The tooth brush that I was sent looked nothing like the one on the site. I emailed customer service and they told me that even though this was not what was shown on the site, they still stood by what was sent. I was only able to get an 80% refund.

SCAM!!! Do not buy from them! I ordered a product 2 months ago and they still haven't even shipped it. I wrote to them, but they don't reply. Total scammers, I want my money back!

Beware. Ordered 20 days ago. Not even shipped yet. Just get genetic a.i responses. Sorry for delay.. over, and over again. Potentially a scam. They have one day left. Then getting bank on to them. 30 day guarantee not much good. If it takes longer than 30 days to even receive!!!