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I had concerns with shipping.. thought this might be a scam ripping me off because I emailed them three times and never got a reply. I did end up getting my product in a timely manner... but have con... See more
the overall product is pretty good but what’s keeping it from being a 5 start is 1. It takes a while to arrive, waiting 2 weeks for it is pretty tiring and not very enjoyable so if there’s a way that’... See more
Melody has helped me beat my nicotine addiction of over 5+ years, Best device to use for quitting nicotine. The flavors are better than a regular vape, as well as the throat hit on my cool mint is fan... See more
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Company details
Written by the company
Discover freedom from nicotine with Melody, the leading brand in zero nicotine solutions. Our top-tier nicotine free vape diffusers are meticulously designed for those seeking a healthier lifestyle. Experience the satisfaction of vaping combined with the peace of mind that comes with our nicotine-free promise. With Melody Max Pro, you immerse yourself in a variety of rich, captivating flavors, all while staying committed to a nicotine free life. Ready to quit nicotine? Melody makes the transition seamless and enjoyable. Our modern, cutting-edge vape diffusers are not only the ultimate choice for nicotine cessation but also a style statement. They're sleek, portable, and crafted for comfort, ensuring that your journey to a nicotine-free existence is as pleasurable as possible. For individuals pondering over how to quit vaping nicotine, Melody extends a reservoir of resources. Our website is a comprehensive guide, offering invaluable insights, tips, and strategies designed to empower you to break free from nicotine's hold effectively. Say goodbye to nicotine today! Choose Melody for a life untethered from addiction. Start your journey to a healthier, nicotine-free life with Melody Max Pro. Visit our site to explore your potential for freedom and wellness!
Contact info
201 W. Main St. , 27701, Durham, United States
- support@trymelody.com
- trymelody.com
3.2
Average
192 reviews
Hasn’t replied to negative reviews
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I'm still waiting for the product to arrive
I'm still waiting for the product to come. It said it arrived a while ago, but I assume that's an error. I'd be happy to rate the product when it arrives though!
- Samantha
December 26, 2023
Reply from Melody
Dear Samantha,
I apologize for the inconvenience and confusion caused by the delay in receiving your product. It's concerning to hear that the tracking indicated arrival, yet the product has not reached you. We certainly want to rectify this situation as quickly as possible.
Please reach out to me directly at support@trymelody.com with your order details so that we can investigate this matter further and ensure that your product is delivered to you promptly. We appreciate your patience and willingness to share your thoughts once you receive and try the product.
Thank you for bringing this issue to our attention, and we look forward to resolving it to your satisfaction.
Kind regards,
Rodney
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I tried the grape flavor twice and both…
I tried the grape flavor twice and both times it tasted burnt after a single day. It tasted good while it lasted.
December 28, 2023
Unprompted review
Reply from Melody
Dear Cieneca,
I'm sorry to hear about your experience with the grape flavor tasting burnt after just a day. It's disappointing to know that the product did not maintain its quality as expected, despite initially tasting good. We take such feedback seriously as it helps us in identifying areas where we can improve.
To address this issue and ensure you have a better experience, I'd like to offer a replacement or perhaps a different flavor that might be more consistent in quality. Please reach out to us at support@trymelody.com with your order details and preferences. We're committed to your satisfaction and would like the opportunity to make this right for you.
Thank you for bringing this to our attention, and we look forward to hearing from you soon.
Kind regards,
Rodney
The tropical mango tasted burnt and it…
The tropical mango tasted burnt and it was just not a good flavor over all but the blue razz was decent and it was sweet and it had a strong pull.
December 22, 2023
Reply from Melody
Dear Kareem,
Thank you for taking the time to share your feedback about our flavors. I'm sorry to hear that the Tropical Mango didn't meet your expectations and had a burnt taste. We aim for every flavor to provide a satisfying experience, and it seems we missed the mark with this one for you. On a positive note, I'm glad to hear that you found the Blue Razz to your liking with its sweetness and strong pull.
Your feedback is invaluable in helping us improve our products. If you're open to it, I'd like to offer you a replacement or another flavor to try that might better suit your taste. Please contact us at support@trymelody.com with your preferences or for any further assistance.
Thank you again for your honest review, and we hope to provide you with a better experience in the future.
Best regards,
Rodney
Ordered Nov 17th and still have yet to…
Ordered Nov 17th and still have yet to receive the order. Not sure if it will ever show. Customer service initially said they would follow up and get back providing no ETA or details. Next 2 tries same deal. Finally got a reply saying they cannot do anything as the order had already shipped. I sent back tracking saying it was sitting waiting for pick up. They then came back with one of flavors was out of stock and we had to pick another flavor which we did not want but picked anyway just to end the nightmare of ordering from such a horrible servicing company. Tracking says it is due to arrive Jan 8th but I am not holding my breath. No effort was made to expedite or at least provide some relief from a 53 day ship window (maybe). Maybe revisit your customer service model or it will solve itself as you will have no customers.
December 22, 2023
Reply from Melody
Dear Steve,
I sincerely apologize for the delays and the frustration you've experienced with your order placed on November 17th. It's clear that we have not met the level of service you deserve, and for that, I am truly sorry. The lack of clear communication and resolution you faced is not acceptable, and I appreciate you bringing these issues to our attention.
Regarding the delay and the out-of-stock flavor, we understand how disappointing this must be. While the situation with the shipping and inventory was challenging, it is our responsibility to handle these matters more efficiently and keep our customers informed and satisfied.
As for the extended shipping time, I understand that waiting over 50 days is far from ideal. We are constantly working to improve our logistics and customer service processes to prevent such occurrences in the future.
Please know that your feedback is being taken seriously and will be used to improve our services. In the meantime, if there's anything we can do to make this right or if you have any further concerns, please reach out directly to me at support@trymelody.com. Your satisfaction is important to us, and we are committed to resolving this issue to your satisfaction.
Sincerely,
Rodney
I would highly recommend this product if you want to stop consuming nicotine
With the help of your product, I have been able to be free of nicotine for nearly 2 months, with zero cravings. Thank you
November 21, 2023
Reply from Melody
Dear Jan,
Congratulations on being nicotine-free for nearly two months! Your achievement is truly inspiring, and we're honored that our product has been a part of your journey. It's wonderful to hear that you've experienced zero cravings, and we hope our product continues to support you in maintaining this healthier lifestyle. Thank you for sharing your success with us. If you ever need assistance or wish to share more about your experience, please feel free to contact us at support@trymelody.com.
Warm regards,
Rodney
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The flavors are great
The flavors are great, the hit is satisfying. I do believe I can give up nicotine with this product. Shipping is quick, great company.
November 21, 2023
Reply from Melody
Dear Kristyn,
Thank you for your positive feedback! We're thrilled to hear that you're enjoying the flavors and finding the experience with our product satisfying. It's especially encouraging to know that our product is supporting you in your journey to give up nicotine. We're glad that our shipping met your expectations too. Your success and satisfaction are what drive us, and if there's anything else we can do to enhance your experience, please don't hesitate to reach out at support@trymelody.com.
Best regards,
Rodney
always a favorite
always a favorite, tastes good, lasts long, i recommend it to friends and got my boyfriend hooked
December 5, 2023
Unprompted review
Reply from Melody
Dear Bella,
It's wonderful to hear that our product is a consistent favorite of yours and that you enjoy its taste and lasting quality. We're also delighted that you recommend it to friends and that your boyfriend has become a fan as well. Your support and recommendations mean a great deal to us. If you ever have any questions or further feedback, please feel free to contact us at support@trymelody.com.
Best regards,
Rodney
stopped working after three puffs
stopped working after three puffs, was very excited for this but it didn’t work out :(
November 22, 2023
Reply from Melody
Dear Jade,
I'm truly sorry to hear that your product stopped working after only a few uses. This is certainly not the experience we want our customers to have. I understand your disappointment, especially after looking forward to trying it. Please reach out to us directly at support@trymelody.com with your order details so we can address this issue promptly. We're committed to ensuring your satisfaction and would like to make this right for you.
Sincerely,
Rodney
the flavor was gross but the customer…
the flavor was gross but the customer support was good
November 21, 2023
Reply from Melody
Dear Levi,
I'm sorry to hear that the flavor wasn't to your liking, but I'm pleased that our customer support team was able to provide a good experience. Your satisfaction is important to us, so please feel free to contact us at support@trymelody.com if you'd like to explore other flavor options or if there's anything else we can assist you with.
Kind regards,
Rodney
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Reply from Melody
Dear Rogelio,
Thank you for the 5-star feedback! We're thrilled to know that you had a positive experience with us. If you ever need assistance or want to share more about what made your experience so great, please don't hesitate to reach out at support@trymelody.com.
Best regards,
Rodney
DOUBLE APPLE
I love it the flavor taste like an apple gummy ring or sum like that it’s so good and refreshing and only took a week to come best believe I will be ordering again and recommending the flavor to others next is blue razz ice then watermelon ice!
November 25, 2023
Unprompted review
Reply from Melody
Dear Sobba,
It's wonderful to hear that you're enjoying the double apple flavor! We're thrilled that the refreshing taste has made a great impression and that your order arrived promptly. Thank you for planning to recommend our flavors and for your enthusiasm about trying blue razz ice and watermelon ice next. We look forward to serving you again soon and hope those flavors will be just as delightful. If you need any assistance or want to share more of your thoughts, please email us at support@trymelody.com.
Take care,
Rodney
Great way to quit nicotine
Great way to quit nicotine and not be completely miserable during the process. I like that I still get the "puff" but not the nicotine.
September 4, 2023
Unprompted review
Reply from Melody
Dear Kurt,
We're so glad to hear that Melody has provided you with a comforting alternative during your journey away from nicotine. It's wonderful that you can enjoy the satisfaction of a 'puff' without the nicotine, making your experience less challenging. We're here for you every step of the way, so if you need anything or have any feedback, please email us at support@trymelody.com.
Best wishes,
Rodney
I paid to the product walnuts
I paid to the product walnuts. But there is booked. My amount was debited in my A/c. This is ver fraud. Pl don't trust. Pl refund my amount.
November 20, 2023
Unprompted review
Reply from Melody
Dear Manohar,
I'm very concerned to hear about the trouble you've encountered with your order. Please be assured that it is never our intention to cause any inconvenience to our customers. I would like to look into this matter immediately and ensure that your amount is refunded promptly. Could you please reach out to me directly at support@trymelody.com with your order details? We take your trust in us seriously, and I'm here to make sure that your concerns are addressed to your satisfaction.
Sincerely,
Rodney
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Melody has helped me kick nicotine
Melody has helped me kick nicotine! The yummiest no nic vapes I've found.
September 1, 2023
Unprompted review
Reply from Melody
Dear Simone,
It's fantastic to hear that Melody has been instrumental in your journey to kick nicotine, and we're delighted that you're enjoying the flavors! It's feedback like yours that motivates us to continue delivering delicious and satisfying alternatives. If you ever have any questions or need support, please don't hesitate to reach out at support@trymelody.com. Here's to a healthier and happier you!
Warm regards,
Rodney
Great alternative -tastes great!
Bought this for my son for a no nicotine alternative since the reviews were great on taste and feel. They were all right. He loves the many flavors and I also have switched to these. Hoping the out of stock flavors are available soon. Customer service was great with an inquiry on my order and delivery is pretty fast.
October 25, 2023
Unprompted review
Reply from Melody
Dear Frida,
It's wonderful to hear both you and your son are enjoying our no-nicotine alternatives and that our flavors have been a hit! We're also glad that our customer service team could assist you effectively with your inquiry and that the delivery met your expectations. We're working hard to restock all flavors and appreciate your patience. Please keep an eye on our updates, and if you have any further questions or need assistance, feel free to reach out at support@trymelody.com.
Sincerely,
Rodney
Place is a JOKE!
Absolutely the worst experience. The only reason there were multiple orders was the incompetency of the company. Run around for weeks, never got any product. Just forced a refund. Stay away from these clowns!
October 4, 2023
Unprompted review
Reply from Melody
Dear Kevin,
I'm truly sorry to hear about the disappointing experience you've had. It's clear that we've fallen short of our commitment to customer satisfaction in your case, and for that, I extend my sincerest apologies. I would be grateful for the opportunity to personally address and resolve any issues you've encountered. Please reach out to me at support@trymelody.com, and I'll ensure that we make things right. Your feedback is crucial for us to improve and prevent such situations in the future.
Warm regards,
Rodney
Totally have went back to nicotine…
Totally haven't went back to nicotine since I started using this brand!
September 30, 2023
Unprompted review
Reply from Melody
Dear Amy,
That's fantastic news! We're thrilled to hear that our brand has supported you in your journey away from nicotine. Stories like yours inspire us to keep working hard to provide the best products and support for our customers. If you ever need anything or have any feedback, please don't hesitate to contact us at support@trymelody.com. Keep up the great work, and thank you for choosing us!
Warmly,
Rodney
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I had received a broken melody bar in…
I had received a broken melody bar in the mail and as soon as a person connected to me on the customer service, they immediately sent me a new one and refunded me. they were also super helpful and nice, i really appreciated it.
November 1, 2023
Unprompted review
Reply from Melody
Dear Wayne,
Thank you so much for taking the time to share your positive experience. We're sorry to hear that you initially received a broken melody bar, but are delighted to know that our customer service team was able to resolve the issue promptly and to your satisfaction. We strive to ensure that each customer has a seamless experience, even when things don't go as planned. Your appreciation means a lot to us, and if there's anything more we can do for you, please reach out at support@trymelody.com.
Best wishes,
Rodney
Bought a couple and liked them
I bought only one for the first time back in September, I didn’t like the flavor so I decided to get 2 more a couple weeks ago and I really like the strawberry kiwi, now I’ll be trying more of their flavors
November 1, 2023
Unprompted review
Reply from Melody
Dear Girls,
It's great to hear that you gave our products another try and found a flavor that you enjoy! Strawberry kiwi is certainly a favorite among many of our customers. We're excited for you to explore more of our variety, and we're confident you'll find more flavors that delight your taste buds. Should you have any suggestions or need assistance in choosing your next flavor to try, feel free to reach out at support@trymelody.com.
Happy tasting,
Rodney
I’ve been looking for a non nicotine…
I’ve been looking for a non nicotine vape that tasted like the real thing and you have done it!
September 5, 2023
Unprompted review
Reply from Melody
Dear Ronda,
We're so pleased to hear that you've found what you were looking for with our non-nicotine vape! It's wonderful that our efforts to create a genuine taste experience have resonated with you. We take pride in offering a satisfying alternative that meets the expectations of our customers. If you have any more feedback, or if there's any way we can enhance your experience, don't hesitate to contact us at support@trymelody.com.
Warm regards,
Rodney
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