The product had a lot of good reviews. After ordering the company kept in touch. The only negative was the hard sell after ordering; on the website a barrage of requests to order more of the same item... See more
Company replied
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Review summary
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Reviews shaping this summary
My credit card canceled the purchase, I deleted my information, and yet the sale was still completed. That is suspicious. I had hoped to cancel the transaction.
Company replied
Purchsed as alternative to the usual treatments that dont seem to really work. Only time will tell if effective. Was easy to order, and shipping was fairly quick.
Company replied
Easy to use product, small improvement in nails. Huge problems ordering and ended up with extra items, contacted customer services told unable to change order even though I placed it online 20 minutes... See more
Company replied
3.6
Average
3K reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
NOBODY GETS BACK TO YOU WHEN YOU WANT TO RETURN!! WHAT IS WRONG WITH THIS COMPANY?!
I also when ordering was put onto different pages to add more and I didn't want them, yet they added them to my cart?! Then Mia at customer service was very quick to email me back - I said I didn't want ANY of the products and she advised to email her once I received them. I did so, and emailed her right away and she will let me know the address and how to return, but now radio silence from the entire company (after sending 5 emails and 2 phone calls). Such CROOKS!! I need to return all of the products (still in original mailing packaging haven't opened it) ASAP and have my VISA refunded ASAP!!
May 19, 2026
Unprompted review
Reply from TryOrivelle
Hello TEE,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
To better assist you and help improve your experience, we previously requested some additional order details. Unfortunately, we have not yet received the information needed to investigate the matter further.
Please contact us at customercare@tryorivelle.com with your order details, and our support team will be happy to look into your concerns and assist you as quickly as possible.
Warm regards,
Orivelle Team
So far, so great
I received the product sooner than expected. I began using the product the next day, and now after only 3 applications, I see a difference! It's fantastic.
May 22, 2026
Unprompted review
Reply from TryOrivelle
Hello Sauda,
Thank you so much for sharing your experience with us! We’re thrilled to hear that your order arrived sooner than expected and that you’ve already been enjoying using the product.
It’s wonderful to know that you’re happy with your experience so far and noticing positive changes early on. We truly appreciate your support and are grateful you chose Orivelle as part of your self-care routine.
If you ever have any questions or additional feedback, please feel free to reach out to our support team at customercare@tryorivelle.com — we’ll be more than happy to assist you.
Warm regards,
Orivelle Team
How many 2 work? And will it stand alone...
Not knowing how many I would need to work and then you started offering other items to go with it. Makes me feel like the product won't work on it's own. However since I haven't tried it yet, still waiting on my order, if it works, its definitely worth it. We'll see 👀 😏
May 22, 2026
Unprompted review
Reply from TryOrivelle
Hello Grammy,
Thank you for sharing your honest feedback with us — we truly appreciate it. We completely understand your concerns, and we’re grateful you decided to give Orivelle a try.
Our goal is always to offer supportive options that can complement a customer’s routine, while still ensuring our nail pen is simple and effective to use on its own. We hope your order arrives soon and that you have a positive experience once you begin using it.
If you ever have any questions along the way or would like additional support, please don’t hesitate to reach out to our team at customercare@tryorivelle.com — we’ll be more than happy to assist you.
Warm regards,
Orivelle Team
Bought this for the wife
Bought this for the wife. Now she can finally wear open toe footwear without the yellow toe nail being her focal point, its even cleared the dead 'white' under nail fungal too... others were tried just kept letting the fungal problem come back, this clears it up. She has even said the 'ache' from her toe nail has gone too-just follow the simple steps that help with the cleaning of the nail before applying, and it really will work!
March 9, 2026
Unprompted review
Reply from TryOrivelle
Hello Sharon,
Thank you so much for taking the time to share your experience with us. We’re truly grateful for your thoughtful feedback and so pleased to hear that your wife has been feeling more confident and comfortable again.
It’s wonderful to know that the simple application process and consistent routine have made such a positive impression. At Orivelle, we’re committed to providing supportive, easy-to-use self-care products made with thoughtfully selected ingredients, so feedback like yours means a great deal to our team.
If you ever have any questions or additional feedback, please don’t hesitate to reach out to our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
This product was completely ineffective…
This product was completely ineffective for me, it actually made my nails worse after using it. My nails went from slightly discoloured the thick and brittle. They also had a hidden monthly subscription that i tried to cancel but apparently they aren't able to do that so they sent me a link that doesn't work to cancel it myself. I have had to contact my bank and block transactions from this company.
May 21, 2026
Unprompted review
Reply from TryOrivelle
Hello Rob,
We’re sorry to hear that your experience has not been as expected, and we truly appreciate you bringing this to our attention. Our support team has already reached out via email in hopes of resolving the issue for you as quickly as possible.
Please take a moment to check your inbox, including your spam or junk folder, for our message. If you’re unable to find it, feel free to contact us directly at customercare@tryorivelle.com so we can assist you right away and work toward a positive resolution.
We value your feedback and appreciate the opportunity to make things right.
Warm regards,
Orivelle Team
Liked the quick response when I ordered.
May 20, 2026
Unprompted review
Reply from TryOrivelle
Hello Ken,
Thank you for taking the time to share your experience with us! We’re so happy to hear that you were pleased with the quick response from our team when placing your order.
Providing helpful and attentive customer care is very important to us, and your kind feedback truly means a lot. If you ever have any questions or additional feedback, please don’t hesitate to reach out to us at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
I haven't received my order so I cannot…
I haven't received my order so I cannot contribute a review about my experience with Orivelle at this time.
May 20, 2026
Unprompted review
Reply from TryOrivelle
Hello Barry,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your order has not arrived yet, and we completely understand your frustration.
Our team would be happy to look into this for you and assist as quickly as possible. Please reach out to us at customercare@tryorivelle.com with your order details so we can check the status of your shipment and help resolve this right away.
We truly appreciate your patience and look forward to assisting you soon.
Warm regards,
Orivelle Team
Easy buying experience
Easy buying experience. Will take some time to see if the product works for me.
May 16, 2026
Unprompted review
Reply from TryOrivelle
Hello Paul,
Thank you for taking the time to share your experience with us! We’re so glad to hear that you had an easy buying experience with Orivelle.
We completely understand that results can take some time, and we truly appreciate your patience as you continue using the product. Our team carefully designed Orivelle with plant-based ingredients to support the appearance of healthier-looking nails while remaining simple and convenient to use.
If you ever have any questions or would like additional support along the way, please don’t hesitate to reach out to us at customercare@tryorivelle.com — we’ll always be happy to help.
Warm regards,
Orivelle Team
Reply from TryOrivelle
Hello Joanne,
Thank you so much for your kind feedback! We’re delighted to hear that you found your experience easy, quick, and informative.
At Orivelle, we strive to make every step of the customer experience as smooth and helpful as possible, so your comments truly mean a lot to our team.
If you ever have any questions or additional feedback, please feel free to contact us at customercare@tryorivelle.com — we’ll be happy to assist you anytime.
Warm regards,
Orivelle Team
Reply from TryOrivelle
Hello zenoedwards,
Thank you for choosing Orivelle and for sharing your feedback with us! We’re excited to have you as a first-time customer and truly appreciate you giving our product a try.
Our team is committed to providing a simple, supportive, and high-quality experience from start to finish, and we hope you continue to enjoy your journey with Orivelle.
If you ever have any questions or need assistance, please feel free to reach out to us at customercare@tryorivelle.com — we’ll always be happy to help.
Warm regards,
Orivelle Team
Unacceptable delay tactics for a defective product.
Title: Unacceptable delay tactics for a defective product. Avoid.
Review:
I ordered pens from Orivelle that arrived inherently defective. While returning them should have been simple, the entire process was a nightmare.
Their returns portal was completely broken and kept looping. After sending the tracking code and proof of postage manually, customer support spent weeks sending me identical, automated templates promising to "escalate" my case to a specialist. Nothing was ever resolved, yet they continuously inundated my inbox with automated customer feedback surveys.
I was forced to issue a final 24-hour warning threatening a credit card chargeback and a report to the Better Business Bureau. Only then did they finally release my £35.97 refund—though they completely ignored my request to cover the £2.70 return postage for their faulty goods.
They take your money instantly but will actively stall you for weeks if their product is broken. I got my money back only by forcing their hand. Shop with caution.
May 9, 2026
Unprompted review
Reply from TryOrivelle
Hello Sarah,
We’re sorry to hear that your experience has not been as expected, and we truly appreciate you bringing this to our attention. Our support team has already reached out via email in hopes of resolving the issue for you as quickly as possible.
Please take a moment to check your inbox, including your spam or junk folder, for our message. If you’re unable to find it, feel free to contact us directly at customercare@tryorivelle.com so we can assist you right away and work toward a positive resolution.
We value your feedback and appreciate the opportunity to make things right.
Warm regards,
Orivelle Team
Very easy and trustworthy
May 19, 2026
Unprompted review
Reply from TryOrivelle
Hello Frank,
Thank you so much for your kind feedback! We’re delighted to hear that you found your experience with Orivelle easy and trustworthy.
Creating a smooth and dependable experience for our customers is very important to us, so your words truly mean a lot to our team. We’re grateful for your support and appreciate you taking the time to share your experience.
If you ever have any questions or additional feedback, please don’t hesitate to contact us at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
Scammers & time-wasters
I was slightly doubtful, but ordered three nail pens for ~£36,- due to positive online product reviews. And bingo, also got an email with an offer for another product, which I only opened a few days later, after the original order was already processed, and supposedly on its way from China, as it turned out!!!
I only clicked into the email link and saw nail sprays they wanted to push, but did not place an order for £45.99! Nevertheless, I discovered soon after that another order had been placed. I would have had to manually press my iPhone side buttons for another transaction in relation to a second order, which I did not do! This means they had unlawfully retained my payment card details from the first transaction, and charged my credit card without authorisation!
This is consistent with other reviews reporting such scams. They are also not aware of UK government consumer protection legislation regarding “online-and-distance-selling-for-businesses“.
I contacted them immediately by email, within less than 3 hours of them creating the scam order, to complain and cancel the order, whilst also reporting the unauthorised transaction to my bank. The bank advised that my credit card had been compromised by them and I had to cancel it, which has caused major inconvenience due to recurring transactions that all need to be changed!
Meanwhile, the company first refused to cancel the fraudulent order, claiming it was already processed for shipping! They need to be reported to the fraud reporting line (call 0300 123 2040), and wish I‘d never ordered anything from these scammers and time-wasters!
Update 31/5: The company had advised on they would “as an exception” offer a refund for the unauthorised order they created, which I am still waiting to see settled.
Also, the fraudulent order was nevertheless delivered, even though cancelled immediately, whilst the original order was delayed, and received after more than 10 days.
The saga continues after over 50 exchanged emails, and whilst I am still waiting for my refund, I now also have to deal with the return of merchandise I hadn't ordered!
May 21, 2026
Unprompted review
Reply from TryOrivelle
Hello Anonymous,
We’re sorry to hear that your experience wasn’t as expected, and we appreciate you bringing this to our attention. Our support team has already sent you an email in hopes of resolving the issue as quickly as possible.
If you haven’t seen our message yet, please check your inbox (and spam/junk folder just in case). You’re also welcome to reach out directly to us at customercare@tryorivelle.com so we can make sure your concerns are handled right away.
We truly value your feedback and look forward to assisting you further.
Warm regards,
Orivelle Team
Order never received, scammers
I ordered this product but never received the goods, I sent multiple emails and had replies from a different name and each time asking for more or different information. Despite asking for a replacement pack to be sent they ignored my request, I believe they are scammers so proceed at your own risk!!
April 6, 2026
Unprompted review
Reply from TryOrivelle
Hello Jonathan,
Thank you for your patience while our team looked into this matter for you. It appears that your concern has now been addressed, and we truly hope the resolution met your expectations. :)
If there’s anything else we can assist you with, please don’t hesitate to reply to our last email or reach out to us anytime at customercare@tryorivelle.com.
Warm regards,
Orivelle Team
Reply from TryOrivelle
Hello Joe,
Thank you for taking the time to share your experience with Orivelle. We’re so pleased to hear that you found the purchasing process easy and that the positive reviews helped give you confidence in choosing our product.
Your support truly means a lot to us. If you ever have any questions or additional feedback, please feel free to reach out to our team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
Best product which actually works
Best product which actually works - easy to purchase - just waiting for my second delivery - expected soon
May 21, 2026
Unprompted review
Reply from TryOrivelle
Hello Gayle,
Thank you so much for sharing your experience with Orivelle. We’re delighted to hear that you’ve been happy with the product and found the purchasing process simple and convenient.
It’s also wonderful to know you’re already awaiting your second delivery — your continued support truly means a lot to us. We hope your order arrives very soon and that you continue enjoying your experience with Orivelle.
If you ever have any questions or additional feedback, please don’t hesitate to reach out to our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
Reply from TryOrivelle
Hello Kim,
Thank you for taking the time to share your experience with Orivelle. We’re so pleased to hear that everything has been easy for you so far and that your experience has been a positive one.
We strive to make both our products and ordering process as simple and convenient as possible, so your feedback truly means a lot to us. If you ever have any questions or additional feedback, please feel free to contact our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
I obtained a product that would solve…
I obtained a product that would solve an ongoing problem.
May 20, 2026
Unprompted review
Reply from TryOrivelle
Hello Stephen,
Thank you for taking the time to share your experience with Orivelle. We’re so glad to hear that you found a product that felt right for your needs and that you chose to give Orivelle a try.
Our team is committed to creating a simple, plant-based solution that supports the appearance of healthier-looking nails while being easy and convenient to use. Your feedback truly means a great deal to us.
If you ever have any questions or would like to share additional feedback, please don’t hesitate to contact our support team at customercare@tryorivelle.com — we’ll be happy to assist you.
Warm regards,
Orivelle Team
Healing my toes
May 18, 2026
Unprompted review
Reply from TryOrivelle
Dear Michael,
Thank you for taking the time to share your experience with Orivelle. We’re so happy to hear that you’ve been pleased with your results and your experience with the product so far.
At Orivelle, we’re committed to creating simple, plant-based solutions that support the appearance of healthier-looking nails while being easy and convenient to use. Your feedback truly means a lot to our team.
If you ever have any questions or additional feedback, please don’t hesitate to reach out to us at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
Will never deal with this company again
At last finally got my refund from this company altho it did take a while and there was some mix ups along the way
Sometimes persistence does pay off.
Really should mention the product I guess
It does actually work!
I must always to remember to take order numbers down.I feel if I had done that in the first place perhaps I would have got my refund sooner
You live and learn no matter what age you are
Thankyou to the customer service of this company.I think I drove them up the wall!
May 20, 2026
Unprompted review
Reply from TryOrivelle
Hello Consumer,
We’re sorry to hear that your experience wasn’t as expected, and we appreciate you bringing this to our attention. Our support team has already sent you an email in hopes of resolving the issue as quickly as possible.
If you haven’t seen our message yet, please check your inbox and spam/junk folder just in case. You’re also welcome to contact us directly at customercare@tryorivelle.com so we can make sure your concerns are handled right away.
We truly value your feedback and look forward to assisting you further.
Warm regards,
Orivelle Team
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