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OTO Reviews 

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TrustScore 3 out of 5

3.2

Shipping Service
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Company details

  1. Shipping Service
  2. Courier and Delivery Service
  3. e-Commerce Solution Provider
  4. Logistics Service
  5. Shipping and Mailing Service

Written by the company

OTO provides all-in-one Shipping Management Software for Ecommerce Businesses & OmniChannel Retailers. OTO today has more than 100 shipping carriers integrations, and is connected with more than 15 Ecommerce platform to enable Ecommerce stores ship, track and manage their online orders from 1 single dashboard.

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3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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1 review in the last 12 months

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Rated 1 out of 5 stars

Worst service

The support is awful in this company. They dont have a clear SLA for their services and every time we faced a lot of delays for shipment pickups. Even when you open a support ticket they wont answer you properly and they do nothing but just telling you that they will update. never use their product if you have customers and you value your time

June 18, 2026
Unprompted review
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Reply from OTO

Dear Mohammad,

Thank you for your feedback, and we're sincerely sorry for the frustration the pickup delay caused. We understand how much this impacts your business.

To clarify: OTO is a shipping gateway connecting merchants with multiple carriers, not a carrier ourselves. The moment the delay surfaced, our team escalated directly with the delivery company to accelerate the pickup. We also tried reaching you several times to update you and resolve the issue, but unfortunately received no response.

We'd still like to make this right. Please reach out to us at (support@tryoto.com) and we'll look into your account directly.

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