It was a pleasure to shop with you
It was a pleasure to shop from you. You were updating regularly and keeping me informed on my parcels whereabouts.
September 10, 2026
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Company details
Written by the company
Tsujimoto Market is your trusted source for authentic Japanese beauty, skincare, supplements, and lifestyle goods — shipped directly from Kobe, Japan, to your door anywhere in the world. We started with a simple belief: that the quality and care behind Japanese products deserve to be enjoyed everywhere. Every item in our store is 100% genuine, sourced from official Japanese brands and retailers. No imitations, no grey-market goods — just the real products you'd find on the shelves in Japan. Our catalog spans Japanese skincare and cosmetics, health supplements, haircare, and household essentials, including many items that are hard or impossible to find outside Japan. Whether you're restocking a favorite or discovering something new, we help you shop Japan with confidence. We ship internationally with full tracking, careful packaging, and clear communication at every step. Our customers across Europe, North America, Australia, the Middle East, and beyond return to us because we treat every order with the attention it deserves. Thank you for being part of our journey. We'd love to hear about your experience — your feedback helps us keep improving and helps other shoppers discover authentic products from Japan. Tsujimoto Market was founded by Natalia Tsujimoto, who has lived in Japan since 2002 and personally hand-selects every product. We carry trusted Japanese brands including Hada Labo, Shiseido, DHC, Rohto, Kose, and Canmake, and are rated 5.0 stars across 194 verified customer reviews.
Contact info
6580072, Kobe, Japan
- 818063206753
- natalia.in.japan@gmail.com
- tsujimotomarket.com
4.0
Great
16 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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I ordered for Germany and seems like…
I ordered for Germany and seems like the package is ready for pick up somewhere or at least that's what the tracking is saying. The funny part is they don't tell you where to pick up and also don't reply when asking.
September 29, 2026
Unprompted review
Reply from Tsujimotomarket
We’re sorry to hear that you were frustrated with the delivery.
According to the tracking information, your parcel was delivered to a local collection point in Germany after an attempted delivery. Unfortunately, Japan Post does not provide us with the exact address of the local collection point once the parcel has been handed over to the German postal service.
We understand that this is inconvenient, but the local postal service is responsible for notifying the recipient about the collection location and providing the pickup details.
We also apologize if your message was not answered promptly. We are always happy to help with tracking and delivery questions and will do our best to assist whenever information is available to us.
Best regards,
Natalia
Tsujimoto Market
good service and products
Easy to navigate on the website and make a purchase. The products are of a good quality and price. Thank you
August 26, 2026
Authentic product
Authentic product. Really helped me to rebalance my cycle. Will buy again.
August 11, 2026
Reply from Tsujimotomarket
Thank you for the kind words! I'm so glad it suits you. Everything is sourced personally here in Japan, so you can always count on the real thing. See you next time 🌿
Natalia
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Good product, but watch out for hidden shipping fees
I ordered this product and paid shipping costs to Germany at checkout. When the package arrived, I was charged an extra €42 in shipping fees — almost as much as the product itself. Nothing on the website warned about additional costs upon delivery, so this came as a complete surprise. I have the receipt to prove it.
I sent a complaint email asking for an explanation and a refund, but never got a reply.
The product itself is great and I'd happily buy it again, but repeat orders quickly add up if there's a surprise €42 charge each time. Just be aware of this before ordering, and I'd encourage the company to be clearer about real shipping costs.
July 29, 2026
Reply from Tsujimotomarket
Thank you for your feedback, and please accept our sincere apologies for not replying to your previous email. We unfortunately missed your message, and we are very sorry that you did not receive a response.
We would also like to clarify that the additional €42 was not a shipping fee. It was the VAT (tax) and customs charges collected in Germany upon delivery. These charges are imposed by the destination country and are not paid to us.
We do clearly inform our customers before payment that customs duties and VAT may be charged by the destination country and are payable by the recipient. This information is included in our delivery and payment terms, and a warning is also displayed before the order is completed.
We understand, however, that receiving an unexpected charge upon delivery can be frustrating, and we are sorry for any misunderstanding.
We are glad to hear that you are happy with the product, and we truly appreciate your understanding.
will definitely order again
Ordered 24/06 - Received 6/07
Quite fast, a bit less than 2 weeks.
Product as described and well packed. Was (and still am) a big fan of it when I was living in Japan and it was a bit difficult to find it in Europe.
So will definitely order again if needed.
June 30, 2026
Reply from Tsujimotomarket
Thank you so much for your wonderful review!
We're delighted to hear that your order arrived quickly and that everything reached you safely. It means a lot to us that we could help you enjoy a product you loved while living in Japan.
Thank you for your trust and kind words. We look forward to serving you again whenever you need your favorite Japanese products. See you next time! 😊🇯🇵
Reply from Tsujimotomarket
Thank you so much for your kind review! 😊 We're delighted to hear that your order arrived quickly in Europe and that you're happy with the products. We truly appreciate your support and look forward to serving you again! 🌸
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Highly recommended!
I have been shopping with Tsujimoto market for several years now, and they never fail to deliver an outstanding experience. As someone who appreciates authentic Japanese goods, I am always satisfied with the consistent quality of products and the care taken in packaging.
Despite shipping internationally, my orders arrive securely and remarkably quickly. It is rare to find such reliable service and, honestly, I wouldn’t shop anywhere else for my Japanese products.
Highly, highly recommended
March 21, 2026
Unprompted review
Reply from Tsujimotomarket
Thank you from the bottom of our hearts for your wonderful review and for being a loyal customer over the years! 💖
Your kind words truly mean the world to us. We're so happy to hear that you continue to enjoy our authentic Japanese products, careful packaging, and fast international shipping. Providing a reliable and enjoyable shopping experience is always our top priority.
Thank you for your trust and support—we're honored to be your go-to shop for Japanese products. We look forward to serving you again for many years to come! 🌸😊
Love this site
Love this site. Easy to navigate, lots of products I usually choose for myself and my skin, moderate prices. Also orders may be shipped to Russia which is rare option.
March 21, 2026
Unprompted review
Reply from Tsujimotomarket
Thank you so much for your lovely feedback! 😊
We’re very happy to hear that you enjoy browsing our site and find it easy to navigate, and that our product selection and pricing work well for you and your skincare needs. We also appreciate you mentioning international shipping options—it’s important for us to make Japanese products accessible to more customers.
Thank you for your support, and we look forward to your next order! 🌸
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