Tsukiblade Reviews 

302
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and unique jewelry designs, noting their excellent quality, durability, and resistance to tarnishing. The customer service is frequently highlighted as brilliant, helpful, and responsive, often going above and beyond to resolve issues. Many also appreciate the careful packaging and thoughtful extras, like notes and bonus gifts, included with their orders. However, some people experienced longer delivery times, and a few noted issues with certain jewelry items tarnishing or breaking, alongside occasional dissatisfaction with customer service.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, durability, and... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Order

Clients share positive opinions on order experiences, with many expressing satisfaction with the quality of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and reliable... See more

Customer service

Reviewers highlight positive aspects of customer service, often describing it as friendly, genuine, and kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always love getting new jewelry from tsuki blade. Seriously, I'm running out of room in my jewelry box, lol. I've gotten alot of compliments on different pieces. Their jewelry is so beautiful and goo... See more

Rated 5 out of 5 stars

Great company and beautiful jewellery! I ordered during a sale and got some super cute freebies. The jewellery seems solid and they accommodated a wish of mine about a 4-set of earrings :) A necklac... See more

Company replied

Rated 5 out of 5 stars

I was so impressed with my order from Tsukiblade! I had ordered a bulk amount of items from their sale, with some items for my wedding, and others for more casual use. As part of their deals at that t... See more

Rated 5 out of 5 stars

The items I got (royal blood stud and the dagger stud) were amazing! They look so beautiful and you can tell that they care about their customers by giving them a 'thank you' note, microfiber cloth, a... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

302 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(302)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast Delivery

Great company, I really loved what I got in my order there! It shipped out quickly too, which surprised me.

June 23, 2026
Rated 5 out of 5 stars

Stellar company

I’ve been buying my chokers exclusively from this company since 2021. The quality has improved drastically and the pieces in their collection continue to amaze. I never take mine off, sleep, shower, ocean and it never tarnishes.

June 17, 2026
Rated 5 out of 5 stars

Wow amazing!!!

This company not only sells amazing jewellery, but the customer service is something else, wow!!! Never had an experience so positive.
Geena is an absolute super star!!! This girl deserves a raise!!! She is a credit to
This business. Thank you, thank you, thank you

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

My go to accessories shop

I ordered so many times from TsukiBlade already and i was always very satisfied. I got a lot of necklaces and earrings. They are all great quality and look so so stunning.
But the bags actually made my life so convenient. The sacrafice tode bag fits all my things i need to Magic The Gathering or/and Pokemon TCG: My trade binder(4 pocket binder), a 2 decks box, 1 commander deck box, a dice pouch, a extra box with different sleeses, a playmat, a little journal, Sacrifice Wallet, some make up for touch ups, and a water bottle.
A 9 pocket binder also would fit from the size instead of the 4pocket one.
This bag helps me to put my outfit together perfectly for my nerdy TCG activities.

The bloodmoon bag is also so nice since it only has a shoulder strap. I personally dont like small bags with hand handles. They are just in the way when i use the shoulder strap. So this bag is just perfect for me and it hold everything I need for casual going out with friends, or on dates or just for shopping or running errands.
Sadly they dont sell it anymore but if they will sell a bag like this again you can bet i will buy it.

About the jewelry. I think there are so many pieces fitting for any gender. I really love everything I got from them so far.
I think the only complaint I have is that i really want to get the Rings aswell but i have too thick fingers for the sizes they offer. But thats a me problem and not their fault.

Service: literally everytime I needed some help they where so nice and helpful. Every Problem always got solved. Their customer service is very friendly and (what is improtant to me) you talk/chat to real humans and not AI.

Thank you Luna for making such beautiful accessories and always put so much love and thought in ever piece.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful, as always 😌

I still stand by my opinion that these wonderful women are truly incredible at what they do. Not only is their customer service genuine and kind, but their product knowledge makes the experience even more special. It always feels good to know they are doing something that truly connects with the customer, because personally, it creates a more human connection than anything else. I’ll always keep coming back and giving these amazing people five stars every time! 🖤🤍

May 19, 2026
Rated 5 out of 5 stars

100/10 customer service

Customer service is always super sweet and helpful. I was shocked to receive even more than I asked for in my package resulting from an inquiry. 100/10 customer service, Geena and Luna sending kisses to you from Germany. Will always repurchase.

May 28, 2026
Unprompted review
Rated 3 out of 5 stars

Never got my items, wont respond to emails

Update:
Luna did reach out to me, and refunded my order eventhough that is against their policy, she also offered me the choice to still receive the item as well as a $40 gift card.
It seemed my order just got extremely unlucky and lots of external factors played into it. Which caused them to want to wait on those factors before responding to me. Obviously a more consistent update would've been nice, but the team has been very responsive and honest with me since this happend which I truely appreciate.
--------------------------------------
I ordered back in November, and sadly the first package got lost in transit (or returned to them because the label got damaged). I emailed them and was promised to get a new one. Sadly half a year has passed, they never shipped my items again. I had mentioned to them that the deadline for asking for my money back through my credit card was in April, they responded to my emails until April and then ghosted me. It honestly feels like they seem to have purposefully waited until after the deadline since there was nothing I could do to get my money back. And keep in mind I was patient, I send 6 emails over a 6 month time line, they responded with "ye ye we will ship it" for 6 months without actually doing anything. Shipping labels have been created and shared with me twice, but nothing updated after "label created", no package was ever send and I am truly heartbroken.
I was so excited, and genuinely feel scammed. I know they are a small business, and I want to be patient around shipping, but this is truly awful customer service and I am very sad it went this way, as this was my first experience with them and would've loved to order more pieces. But not being able to fix an issue in 6 months is really alarming, and just not responding is disgraceful.

November 25, 2025
Unprompted review
Tsukiblade logo

Reply from Tsukiblade

Hey Iza, we're so sorry this happened. We did not intend to ghost you, it just took a little longer than expected for that original package to return to us and we were out of stock of the item at that time. We apologize that we did not handle it better and we hope the $40 store credit and full refund was enough to make it right. We hope to earn back your trust one day :)

Rated 5 out of 5 stars

In love!

Order took a little bit to get to me, but the pieces are comfortable, don't bug my sensitive ears, and are easy to sleep in if you are wearing the ones with the smaller dangles. The larger earrings are a little heavy and extended my earlobes when in use but were never uncomfortable or painful at all.

April 22, 2026
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Reply from Tsukiblade

Thank you for your patience, Erica! We appreciate you <3

Rated 5 out of 5 stars

Amazing experience once more

I have ordered for the second time now and continue to absolutely adore this brand. Shipping is fast and reliable and the jewelery is so so gorgeous and of great quality. Everything from my first order over half a year ago is still in amazing condition. It doesn't lose its shine or colour even with daily wear and is gentle on the skin. So glad I've found them and will defnitely order again.

April 30, 2026
Unprompted review
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Reply from Tsukiblade

Thank you so much for your support, Vivienne! We appreciate you <3

Rated 1 out of 5 stars

Bad service

Bad service. Will not be ordering from someone with an attitude like this. They were not helpful or willing to work things out with my package that got misrouted and delayed way past the estimated dates (more than 11 days overdue!). Avoid this shop if you value customer support.

April 22, 2026
Unprompted review
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Reply from Tsukiblade

Hey Nana, we're sorry to hear you had a bad experience. Unfortunately, when a package is misrouted or delayed within USPS there is not much we can do, as the package is entirely out of our control once it leaves our warehouse. We hope you understand and enjoyed your jewelry even if it took a little longer than expected. :)

Rated 2 out of 5 stars

The 2/5 is intentional

The 2/5 is intentional. The product is well made and high quality, and I appreciate the craftsmanship. I ordered March 29 and reached out April 4 for an ETA, being told dispatch was 7–9 days. On April 12 I requested an update or refund but got no real progress. On April 20 I initiated a chargeback; that night shipping updated, and on April 22 I received: "I hope you know you are so unreasonable and an unkind person. We are a small team who makes everything to order. We were behind due to a new staff training and had too many orders to work through. You try to steal from us with a chargeback and then leave us a nasty review when we have done nothing wrong, you are just impatient and have way too high expectations for a small independent business. If you have any kindness or humanity you will retract your review and cancel your chargeback as it is theft what you have done.. If not we will report this fraudulent behaviour to your bank and of course shopify which will flag you as fraudulent for every other store online.... This behaviour is not acceptable.." I only sought communication. My order arrived April 22 and I removed the chargeback. Accusations were unnecessary. I like the products, but this service makes me unlikely to return.

Edit: canceling chargebacks (submitted 4/22 by the way) take a bit to process and the chargeback was done before I even got the update that your earrings were shipped. I have proof to back this up but you are genuinely displeasing to talk to and settle things with. Please do better with your customer service. Thank you for your service and goodbye.

April 18, 2026
Unprompted review
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Reply from Tsukiblade

One thing we do not tolerate is theft. You lied in this review. You contacted us once and we replied within 24 hours letting you know our dispatch times were longer than usual and we appreciate your patience. You then initiated a chargeback once you saw your order was on the way. This is theft. You waited until your jewelry left our warehouse to initiate the chargeback against us. Leaving a review for earrings you literally STOLE is absolutely crazy. Also you didn’t remove the chargeback. I’m glad you are “unlikely to return” because you are blacklisted from our store across all platforms, and you have been reported for fraudulent behaviour.

Rated 5 out of 5 stars

Worth the wait!!

I had been looking for some unique alternative style jewelry for a while when I came across this store. I ordered a few pieces for everyday wear and for an upcoming concert. I ordered these pieces a little under a month ahead of time for the event, and unfortunately they didn’t arrive until the week afterwards. Even so, when I reached out regarding the wait, customer service was quick to respond and respectful in letting me know their status.
After receiving my order I can confidently say it was worth the wait, everything is gorgeously made and I am very impressed with the quality. I love that everything was individually packaged and even came with a small microfiber cloth to care for my new jewelry. I will definitely be back for more!

March 20, 2026
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Reply from Tsukiblade

Thank you for your patience, Oliver! We appreciate you <3

Rated 5 out of 5 stars

Tsuki always makes really high quality…

Tsuki always makes really high quality pieces that are durable even for everyday wear. I love how great/communicative their customer service has been, same as the delivery services are

March 20, 2026
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Reply from Tsukiblade

Thank you for your support! <3

Rated 5 out of 5 stars

thoroughly satisfied

I've been following the artist for quite some time and find the designs incredibly beautiful and creative. All the items were shipped neatly in proper packaging. A smile brought a piece of candy that was included. The jewelry is well-made and neatly crafted. The small instruction leaflet is very helpful.

April 5, 2026
Unprompted review
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Reply from Tsukiblade

Thank you for your support, Ronja! <3

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