TT-Line Reviews 10,032

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I'd wish to give 0 stars, but i cant. The reason im giving it one star is because is because when i first came up to stage 7, i had to wait 1 hour and 30 minutes to get into my room, while the worker... See more

Rated 5 out of 5 stars

Trelleborg to Travemünde with Peter Pan was a great experience. Easy booking, fast checkin with machines, onboarding with caravan. Clear signs and instructions from friendly personal. Clean sitting ar... See more

Company replied

Rated 1 out of 5 stars

Don't buy tickets with a flex add-on from TT Line because if you cancel (up to 24 hours before departure), you won't get a refund at all. You'll even have to pay extra! We'll never travel with TT Line... See more

Rated 5 out of 5 stars

Really stupid but I forget for me very important stuff and left it behind in my hut, travelling from Rostock to Trelleborg with Huckleberry Finn. I was in complete stress! I contacted lost and fo... See more

Company details

  1. Ferry Service

Written by the company

På ttline.com hittar du många erbjudanden och bra tips för din resa över Östersjön. TT-Line är marknadsledande inom färjetrafiken mellan södra Sverige och kontinenten. Med upp till 18 avgångar per dag förbinder TT-Line de största Östersjöhamnarna Travemünde, Rostock, den polska hamnorten Swinoujscie och Klaipeda i Litauen med den södra svenska knutpunkten Trelleborg, den viktigaste hamnen i Sverige. På ttline.com hittar ni färjeöverfarter, paketresor och shoppingresor till förmånliga priser. Med en flotta på sju fartyg erbjuder TT-Line bekväma hytter, restauranger, cafeér samt bollhav för de yngsta. I ombordshopen Sea & Save hittar ni kosmetika, starka drycker, parfymer, godis och souvenirer. Njut ombord på soldäck med en god bok och en kopp kaffe. TT-Line erbjuder olika typer av biljetter. Nyhet! Planera din semester tryggt och säkert. Lägg till FLEX-Plus på din bokning. Boka nu och bestäm dig senare. Avbokning utan kostnad och ombokning utan avgift med FLEX-Plus fram till 24 timmar före avresa. Låt semestern börja ombord!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

10K reviews

5-star
4-star
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2-star
1-star

Replied to 28% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Easy tu use website

Easy and quick

May 13, 2023
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Reply from TT-Line

Dear customer, thank you for your nice feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 4 out of 5 stars

Clean & modern

Clean & modern. Annoying weak male guitar music on repeat though, please change this to someting similarly neutral but not annoying. For example pink floyd or röyksopp.

May 18, 2023
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Reply from TT-Line

Dear customer, thanks for the feedback, which we send on to responsible. We hope to welcome you onboard soon again. Best regards TT-Line

Rated 1 out of 5 stars

Famine and chasing antelopes

The loading and dock staff in Travemünde and Trelleborg werde great. The crossing was also good, quite satisfactory. However, on the return journey, on board ship, everything left a lot to be desired! Unless you turned up between 11 and 12.30 you could get something to eat. After that, not a chance until 18.30. All day having to famine, not even an antelope in sight! Not good... My stomach was hanging to the floor and also gagging for something to drink to go with the meal.
Also, the ladies in reception need to get a grip, their mouthes down to their feet and faces like tripe. I don't expect them to be laughing all day, but do look a litte happier.
Next time I travel with TT Lines, I expect a 100% discount on my booking.

May 20, 2023
Unprompted review
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Reply from TT-Line

Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team

Rated 1 out of 5 stars

The Polish Staff was so rude not only…

The Polish Staff was so rude not only one staff actually all of them. i felt some racism vibes
will never ever go with TT line again

May 17, 2023
Unprompted review
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Reply from TT-Line

Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team

Rated 1 out of 5 stars

Had to buy very bad option due to lack…

Had to buy very bad option due to lack of pet cabin 2,5 months before trip. That’s a shame!

May 2, 2023
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Reply from TT-Line

Hello, thank you for your feedback which we send on to responsible. We hope to welcome you onboard soon again. Best regards TT-Line

Rated 5 out of 5 stars

It was very good and nice

It was very good and nice. The ship is clean, modern, comfortable and beautiful.
Food, well can be improved - it will be nice to find some eco - options and/or some simple plates with natural ingredients.
Thank you!

May 4, 2023
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Reply from TT-Line

Hi and thank you for your feedback which we send on to responsible. We hope to welcome you onboard soon again. Best regards TT-Line

Rated 3 out of 5 stars

The trip from Trelleborg to Roctock was…

The trip from Trelleborg to Roctock was great, with a good clean ferry. But the return trip from Rostock to Trelleborg was not good. First, the departure was so late, well over one hour after schedule and secomd, the ferry was so uncomfortable with below standard meals.

April 27, 2023
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Reply from TT-Line

Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team

Rated 5 out of 5 stars

Nat god

No god ränt ..........

April 17, 2023
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Reply from TT-Line

Dear customer, thank you for your nice feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 3 out of 5 stars

New Peter Pan

New Peter Pan, the cabin not cleaned. Dirty table, hair under shower and nails on the carpet. The ship quite nice but not all lifts working plus my car was parked on the dack 1 from which there was no elevator. The nearest one was on the dack 7. With my injured leg it was not easy to go up and reach the proper dack. Regards and fingers crossed for improvement. Btw crew and security ver nice.

April 14, 2023
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Reply from TT-Line

Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team

Rated 4 out of 5 stars

Everything was good

Everything was good, except that my kid's birthdate selection. She was born in december 2016 and in the calendar widget I couldn't choose december month. There was months only for July or something like that. So I had to remove the readonly attribute from the input field and fill in the correct birthdate without using the popup calendar.

April 12, 2023
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Reply from TT-Line

Hello and thank you for your feedback, which we will pass on to those responsible. We look forward to welcoming you on board one of our ferries again soon. Greetings TT-Line

Rated 4 out of 5 stars

Ok booking procedure

April 15, 2023
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Reply from TT-Line

Hello, thanks for your feedback. We hope to welcome you onbard soon again. Best regards TT-Line

Rated 5 out of 5 stars

The best, cheapest and easiest way to travel.... TOP!

Very easy to book, service is TOP and the prices are fair!!
The cabins are clean, even towels!
Never have to drive through Denmark anymore because the ferry Putgarden/Rodby is much too expensive.
So, I can recommend TT line to everyone :-)

April 11, 2023
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Reply from TT-Line

Hello, thank you for your feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 3 out of 5 stars

Price chage very fast

The price increace every time I search for a trip

March 31, 2023
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Reply from TT-Line

Hello, thank you for your feedback which we forward to responsible. We look forward to welcome you onboard. Best regards TT-Line

Rated 5 out of 5 stars

😃 Very nice!!!

April 1, 2023
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Reply from TT-Line

Hej och tack för din feedback. Vi ser framemot att få hälsa er välkomna ombord. Hälsningar TT-Line

Rated 1 out of 5 stars

The early ship from Rostock to…

The early ship from Rostock to Trelleborg is the worst experience ever. After the breakfast beeing served from 8.00 to 9.00 nothing is available until 14.00. The toilet have no soap etc..... I recommend to choose Stena Line instead. More comfortable ships and cleaner.

March 15, 2023
Unprompted review
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Reply from TT-Line

Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team

Rated 1 out of 5 stars

Day sailing our car was damage…

Day sailing our car was damage scratched through to paint and dented both sides. Tt line told us a procedure to go through getting two quotes stat dec and photos only to be told there was no incident report so werent going to do anything. Left with $2500 worth of damage. We hadnt noticed damage as dark have a disability so getting in car was priority and with a child with disability. Basically they could not care less. Very disappointed in being given run around and basically fob off with their legal letters. Hmm think ill fly from now on
Update i did send feedback to your customer service and if you read my feedback thats the response i got after a month and them knowing full well they werent going to deal with it properly very disappointed as i am a pensioner who looks after a child with a disability and i dont have $2500 to fix the damage.

January 7, 2023
Unprompted review
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Reply from TT-Line

Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team

Rated 5 out of 5 stars

All the segments of mu trip from…

All the segments of mu trip from booking to arrival went perfect

March 1, 2023
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Reply from TT-Line

Dear customer, thank you for your nice feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 5 out of 5 stars

Amazing !!!!!!

February 5, 2023
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Reply from TT-Line

Hi, thank you for your nice feedback. We hope to welcome you onbard soon again. Best regards TT-Line

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