Tuck Me Under ltd Reviews 52

We had two bespoke fitted sheets made for our motorhome bed last year and were so delighted with the quality of both the fabric and the workmanship, we ordered two more for our narrowboat bed. Very high quality cotton, beautifully presented. Would recommend them in a heart beat! ☺️

Ordered a mattress protector for my Buccaneer Barracuda. It couldn’t be more simply, just send your caravan make, model, year and jobs done. My protector arrived beautifully packaged with a nice card. It is very good quality and a perfect fit. I am very pleased with my purchase and highly recommend.

Ordered a mattress protector, topper, fitted sheet, duvet and duvet set. Finished to a very high standard. Lovely soft material. Looks great and fits so well. We we able to collect as live close to the company and the communications were good. Will be getting another set in due course.

Great product, very comfortable, arrived ahead of estimated time.Thanks to Jasmine who made the topper.

Brilliant customer service fantastic product
@ a good price and a special mention to
Jasmine who actually made the topper
Barry

Only when I checked out it said 4-5 weeks delivery so I cancelled to which I got a very rude director reply by email this company does not deserve any business I paid for order immediately but took several emails and 6 days for refund
A uk business or family business need to be more understanding or let the Chinese have it
I reordered with Duvalay fantastic service and only 10-12 days delivery

Ordered fitted mattress protector and sheet for new motorhome. They arrived in the time scale indicated at the point of order. Very well made and perfect fit, thank you Lisa.

Highly recommend, the ladies did a great job of my caravan fitted sheets so easy to order very helpful nothing is to much trouble goes out of there way to help and loads of colours to choose from quality of the sheets number one,
They gave me a time frame of when I might get my sheets and they were spot on will definitely be using them again .

I wish I had read the reviews before ordering from this company. Their customer service is absolutely a joke.

At the point of ordering I hadn’t realised the long lead time on deliveries. I had an email conversation with Michelle who is a director of the company explaining I needed them earlier. She offered me a selection of alternative bedding sets which I could have sooner or to pay an additional charge to have a seamstress work overtime to complete. At no point did she advise I was still in their cancellation period if I wanted to refund.

24 hours outside of their cancellation period I asked could I refund to be told no. The reason she gave was they had already cut the fabric for my bedding.

I find this explanation doubtful for the following reasons:
1. I ordered and spoke with Michelle on Thursday. Under their own terms I could cancel on the Friday. This means, knowing that I was considering the best way forward she must have arranged for fabric to be cut on the first working day Monday for it to be already cut when I tried to cancel on Tuesday. Why?
2. The additional charge was the same if I wanted them made earlier when I spoke with Michelle on Wednesday even though there was less work to be done as according to her they had already cut the fabric. Or had they?
3. They claim the set I choose is their best selling one. If so, why couldn’t they simply sell to another customer?
4. The exact same bedding sets which is available on Dunelm. They even use their marketing pictures. So just how bespoke is this? (Pictures attached)
5. When I attempted to follow up with Michelle to find a solution it was clear she wasn’t interested. For her it’s all about grabbing what money she can.
6. I don’t normally leave reviews, especially for small businesses and especially because the initial error was mine (not seeing the delivery period). The treatment by Michelle has left such a sour taste that I felt compelled to warn anyone else thinking of purchasing from this company and I haven’t even received the product yet.

I placed an order for a fitted bed sheet for our caravan. I didn’t realise until after placing the order that I hadn’t factored in our mattress topper! Tuck Me Under were so helpful and accommodating- I wouldn’t hesitate to use their services again!

Excellent quality. Really good fit for our island bed. Well packaged. Would certainly recommend.

A lovely company to deal with. Knew all the answers. Helped me place my order and then delivered earlier than originally suggested. So all in all a decent place to do business. Well done and thanks Mike

We needed a fitted sheet and mattress protector for our new caravan that has an island bed but like many - curved at the foot. We provided details of our caravan and the measurements of the bed, as clearly set out on the website and in a very short space of time received a perfectly fitting protector and sheet. The service and the quality was excellent.

I have used this company for summer and winter bedding, I have been unsure what size I needed and they have helped me no end. I have the tuck me under sets and they are great and make the bed look so tidy and neat.

WASTE OF MONEY
I ordered a mattress topper £170.
Had to wait 6 weeks for delivery after chassing them up a couple of times it finally arrived, after sleeping on it for a few nights it was about useless.
When I called to ask for a refund I was told NO as I had taken it out of its packaging I found this surprising as how would I know it was useless unless I tried sleeping on it.
When I mentioned that I was going to leave a negative review the lady got very abusive. I am now seeking legal advice, I strongly advise anyone not to waste money with this awful company.
I totally disagree with the response below by Tuck-Me-under I was never aggressive I only called them to see when my order would arrive and said I didn't realise it would take so long for delivery I was disappointed but by no means abusive in any way but as you can clearly read from the many other bad reviews about this company who also state of the abusive attitude of the customer service.
VERY BAD ATTITUDE
VERY POOR QUALITY
VERY BAD CUSTOMER SERVICE
Should be reported to trading standards!

If I could give 0 stars I would..where do I start..spent nearly £1000!..with this company. Firstly wasn't told when order would be arriving..luckily I was home that day. No communication from them with regards delivery. Ordered seat covers for coachman caravan at the caravan show. Ordered winter fawn a lovely beige colour inwas assured these would fit perfectly and made to fit my caravan..what a joke!...the ones I received are most definitely pink. They are just throws purchased from another company with elastic sewn in to make the seat cover..fitting was an absolute nightmare and after numerous attempts I have just given up they look cheap and something from the 70s..pink and definitely do not fit. Wasnt told when ordering the bolster arm rest covers were extra and not included. These were an extra £80+. Once i realised the covers were such poor quality i cancelled these.Also in that order was a mattress protector..so so poor again doesn't fit..its approx 3inch short of the mattress all around. I was told this would flattern and then fit better...Big No!..Then 2 full duvet sets..wish I had stuck with Dunelm..the duvet doesn't fit in the covers..the cover had been sewn to the shape of the bed..the top of the cover is larger than the bottom hence the duvet inside moves when sleeping..ending up with just sheet over you and duvet rushed up at the bottom of the cover.
Customer service..what a joke ..once they have your money they are not interested..I even offered to return the items in person to be told no refund would be given and these 'bespoke' items were made exclusively for my van. When anyone could have ordered the same...
I was accused of threatening the company when offered to return items. Trading standards have been informed.
Please do not make the same expensive mistake I did.

Following the response from owner...I did not request a replacement corner cover this was sent without me asking for it as I knew I wouldn't be using the rest of the covers. As for enjoying them..what a joke..they are still in the plastic bag they sent them in . I would be highly embarrassed to put these cheap looking altered throws in my brand new caravan!
If I could sell them on I would be embarrassed to do so 😕

Ordered amongst other items. Basics Single Bedding Pack - 1 sheet was marked
and Day cover protector for filler mattress - Jersey Quilted / White × 1 - sent ivory so does no match the other items again
Reported it - no response
so basically I have to just put up with it.
Expensive, customer service - what customer service

We ordered a fitted sheet for our caravan island bed. We were told it was made to order and would take a few weeks to arrive but it was well worth the wait as it is good quality and fitted perfectly. Extremely happy 🥰

I like that they check with you the size etc. then make it to order. Yet to try it but it all looks fab
We've tried it now and its great. thank you