Tudagrass Reviews 

513
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that products like artificial grass and composite decking are exceptionally durable, look amazing, and arrive very quickly. People also genuinely appreciate the incredibly polite and helpful delivery drivers who always call ahead and assist customers with heavy loads. Some reviewers were not happy with delivery communication, noting that parcels occasionally arrived late or completely without proper tracking details. Others also mentioned occasional frustrating issues with missing items or incorrect product colors received in their packages, which made finishing home renovation projects quite difficult to successfully complete.

What people talk about most

Product

Users describe positive interactions with product, highlighting excellent quality and a natural look.... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast arrival times and helpful... See more

Quality

People report positive experiences with quality, highlighting that products like artificial grass, decking,... See more

Service

Reviewers highlight positive aspects of service, praising the professional and helpful staff from start to... See more

Order

Reviewers mention positive feedback about order processes, highlighting how easy it is to place purchases... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used as a water bar on a concrete floor behind some roller shutter doors. Screwed and sealed down, doing the job superbly, routed a 45° on two sides so vehicle tyres don't "grab" the batten as they pa... See more

Rated 5 out of 5 stars

Fantastic service from start to finish. Visited the showroom, plenty options, got great advice, paid, very good price/value. Arranged delivery, came as planned, driver phoned to say en route, help... See more

Rated 5 out of 5 stars

Cannot recommend Tuda grass enough. Easy to order great communication throughout. Delivery driver was so polite and helpful and received phone call the day before to check delivery time was ok . Orde... See more

Rated 5 out of 5 stars

Laid on top of concrete slab 6 x 3.5m. Glued 20mm underlay to concrete and grass on top. Looks amazing but did have to rotate it so pile was facing the house for a greener appearance. Very life like... See more


Company details

  1. Landscaping Supply Store
  2. Building Materials Store
  3. Carpet Store
  4. Garden Building Supplier

Written by the company

At Tuda, we are a family-owned business with a passion for transforming outdoor spaces. We have established ourselves as a leading provider of artificial grass, composite decking and cladding. Our team of experienced professionals is dedicated to helping homeowners, businesses, and contractors create beautiful, functional, and low-maintenance outdoor spaces. Whether you are looking for a lush lawn, a comfortable outdoor living area, or a durable and stylish cladding solution, we have the products and expertise to help you achieve your goals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

513 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(513)

187 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality

Great quality pet friendly artificial grass. Looks and feels amazing.. Received within 5 working days from order. Delivery driver was super helpful and friendly. I'd definitely recommend Tuda 100%

October 27, 2025
Rated 5 out of 5 stars

Came today and grabbed a wall panelling…

Came today and grabbed a wall panelling and didn’t have enough room in car to put it but with there lovely help they helped me get it deliver in time for my person to put my panelling up , so helpful and amazing wouldn’t of went anywhere else 🤍

October 15, 2025
Unprompted review
Rated 4 out of 5 stars

Wrong size delivered but was fixed

Ordered a 10.5m roll and 9.5m arrived. I sent a message to the head office and they acted quickly to get the issue resolved. Within a couple of days the roll was collected and a new one dropped off. No issues since. Not too sure if I would order with them again as it's not worth the hassle if they are cutting rolls short. Also the roll arrived with grass facing the outside making it more difficult to roll out. Normally it's facing in so you can roll it straight out.

September 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Definitely recommend this company

Needed some new edging for my decking and Tudagrass were extremely helpful, sent out samples for me to choose the correct colour, then when I placed the order I was contacted to let me know when they would deliver and safe place to leave.
Thank you Tuda

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Tuda grass are an amazing company to…

Tuda grass are an amazing company to deal with absolutely fantastic from start to finish there product is very high quality and there customer service is outstanding I will definitely be using them again
Thank you Tuda grass
Martin Carter

September 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Really good Quality Artificial grass

Was optimistic of buying this product initially because of the price it seemed to good to be true ,but was 100% happy with the grass when it arrived , it was really good value for the price paid, the grass was as described on their website and the customer service I received was also 100%

I chose the Crete, the quality GSM of this Grass is fantastic, I would recommend this product for its quality & this company for its helpful service.

Gerry P.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend it

I highly recommend it. My grass looks great and is of high quality. Delivery was fast. I'm very satisfied and will definitely shop at this store again for future garden projects.

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Late delivery and no communication

Total lack of communication after email saying “order on its way” under “tracking information”, with 3-5 working days delivery. On 5th working day I phoned to see if the artificial grass would arrive that day as builder had arrived to lay it. It hadn’t even left their warehouse in Manchester because they were waiting for “a full van”! I thought it would be sent by courier as all of my other garden products have been. Very disappointed with the lack of delivery information. It’s untrue to send an “on its way” email on a Monday and it still not have moved one inch by the Friday. I expect better in this day and age.

September 12, 2025
Unprompted review
Tudagrass logo

Reply from Tudagrass

Hi Lorraine,

Thank you for your feedback. We’re very sorry to hear about the frustration this caused — especially as we appreciate you had a builder ready to lay the grass.

Your order was placed on Sunday 7th September while our offices were closed, so it was processed on Monday 8th September. Large artificial grass orders are delivered via our own transport network rather than with a courier, as the rolls are too large and can easily be damaged in transit if sent through standard courier services. This does mean we occasionally group orders onto the next available delivery route.

When you contacted us on Friday 12th September, it was the 4th working day (weekends not included), and your order was successfully delivered on Monday 15th September — within the stated 3–5 working day timeframe.

That said, we do take on board your comments about our dispatch email. We understand it can appear misleading when the goods have not yet physically left our warehouse, and we are reviewing this process to improve clarity for customers.

We truly value your feedback and are sorry again for the inconvenience caused.

Kind Regards
Tuda Grass

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Rated 5 out of 5 stars

So many to choose from

So many to choose from, made use of the samples. Very easy to order fast delivery, very pleased with the artificial grass it looks really nice. Delivery guy was lovely and very pleasant. Would definitely recommend.

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish comms and service


So original delivery was 7-9th.. then delivery changed to the 10th. I then cancelled as missed estimated delivery time, product then arrived 4 hours later (by which time I had collected another carpet instore locally!)
So original delivery was 7-9th.. then delivery changed to the 10th. I then cancelled as missed estimated delivery time, product then arrived 4 hours later (by which time I had collected another carpet instore locally!)

September 10, 2025
Unprompted review
Tudagrass logo

Reply from Tudagrass

Hi Ian,

Many thanks for your feedback. Upon investigating your order on Amazon it states once the order was placed it was to be dispatched between 5th-8th September and delivery window is 8th September - 11th September. We have therefore delivered this within the specified timeframe on the 9th September.

I can see no details on Amazon showing the delivery should have been made between the 7th - 9th September, I believe this may have been showing possibly before our cut off period for the day. I will investigate this further to ensure there are no errors and this doesn't happen for future customers.

Apologies for any confusion / inconvenience caused,

Regards,
Tuda Grass

Rated 5 out of 5 stars

Beautiful

Laid on top of concrete slab 6 x 3.5m. Glued 20mm underlay to concrete and grass on top. Looks amazing but did have to rotate it so pile was facing the house for a greener appearance. Very life like for artificial grass. Easy to trim and lay and so far no evidence of shedding. Still to stretch and glue. Would recommend speaking to company on the phone to ensure adequate underlay and aquabond for your project. Very helpful

September 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Julie

Really pleased with the grey composite decking delivery was on time the staff Really helpful would highly recommend tudagrass

August 7, 2025
Unprompted review

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