Tuff-Trek Reviews 206

I have had the TT-02 roof tent for 3 years now and its held up great, for over a year its not left the roof of my car. These tents are well worth the extra money compared to the cheaper alternatives!

Brilliant communication. Had two issues with one purchase (nothing serious, just presales and delivery.) First of all I managed to buy a tent out of stock and was phoned first thing Monday morning to resolve this. Secondly I sent an email asking about a delivery query and had a reply within 5 minutes. The reason I went with tuff-trek was because of their highly rated after sales and communication and can say so far I am really impressed, thank you.

Slight problem with roof tent cover. Actioned immediately with no fuss at all.
Excellent customer service.

Purchased a TT02 Roof Tent. Very happy with it.

Thank you

Cannot speak highly enough of the support from the Tuff Trek team. Navigating complex inter-operability issues and end game goals with knowledge, skill and patience. I'll go back again to the team when further upgrades to the platform is in scope.

I have always received a first class service from the Tuff-Trek team. Great products and nice helpful people.

Absolutely 5 stars...
I asked for help with something a bit out the ordinary and Lucy obliged.. tuff trek are awsome with out a doubt, would highly recommend 👌

Outstanding customer service and great tents, shipping was also first class.

Great communication and fast response to any emails from Lucy and the others at Tuff Trek. Assures you they are doing everything just as swiftly behind the scenes.

Despite what I read from other reviews my experience with Dara from Tuff Trek has been quite different and I must say that I take no pleasure in writing this review.

Initial delays due to Brexit caused frustration and some misunderstanding between us. In all fairness Dara called me to put the record straight and offered free accessories as recompense, which in my mind drew a line under that issue. Upon arrival of the my items however I noticed a couple of discrepancies. The ladder was not telescopic as advertised and a quick release mount kit was no longer key operated due to a design change that had not been communicated. Upon raising these issues the response I received began with his quoting how many emails he had received from me to date regarding my purchase. As other reviewers have admitted to, I also had a lot of questions regarding my purchase and despite Dara answering them all, my having so many has clearly irritated him enough to call me out on it.

He admitted being surprised by the ladder but would not remedy it and instead spent half his reply dragging up our old exchanges regards delayed shipping despite this being resolved and my not mentioning it since. I much appreciated his good will gesture. He then reminded me of how the mounting accessory, who’s new non locking design I questioned, was the one Frontrunner already refunded to compensate for shipping delays. Furthermore, in his frustration, he instructed me to return everything undamaged, complete and on original packaging despite my having not even got round to installing the tent yet (?). As irritating as the misadvertised ladder was, I had no intention of that putting me off the tent as a whole. I replied to his late evening rant in a slightly calmer manner than what I as his customer received but heard nothing thereafter.

Tent now installed I have sadly noticed that the advertised "28mm Oversized Aluminium Poles throughout, for extra strength" for his "most luxurious of tent models" are actually the 17mm poles from his cheapest entry level tent. Also, the fabric is so tight in some areas that closing windows puts such obvious strain on the stitching, especially around the side windows behind the poles, that I’ve opted to leave them always partially open. Our last exchange made it very clear that my highlighting such issues was already unwelcome, so unfortunately this is the only means by which I feel it’s possible to draw people’s attention to it. If buying tents from Tuff Trek, please be extra careful to double check that any ‘new’ or ‘upgraded’ features will in fact materialise before handing over your hard earned cash in good faith. My experience is that as attractive as these things are in reeling you in from the competition, what is received can be somewhat different. Lesson learned. I’ll be sure to see these things in the flesh rather than taking a company by its online word in the future. Still, I’m sure such online descriptions can be swiftly changed so as to hide the whole issue....

The tent (TUFF-TREK® TT-03 1.4m SKYTOP) though not to the specification advertised, will be kept as it is still fairly good value compared to competing brands and is an externally more attractive design. I really hope that the thin poles will stand up to the elements though they do have noticeable side wobble and are in no way ‘oversized for strength’. I certainly have no wish to deal with Dara regards a warranty claim in the future! Initial impressions can be deceiving and true personalities will always show through in times of stress. Lessons learned but still a great shame.

Expert advise quickly answered

Thank you

Dara at Tuff-Trek has been fantastic at answering all of our questions as we change our overland setup from ground tent to roof top tent. His replies are always prompt even with the question that stems from an answer to another question - I ask a lot of questions!
Looking forward to receiving our new tent and awning setup and getting it on our overland rig.

Tent looks great awaiting brackets once received the adventures start

I had an issue with one of the items I purchased from Tuff-trek. The customer service I received in resolving the matter was excellent. Emails were responded to really promptly (even on a Sunday!) & one of their team called me to discuss the problem & was tremendously helpful & knowledgable. They sent a replacement & arranged for the original item to be collected. I strongly recommend Tuff-Trek, really excellent service.

I cannot praise the team at Tuff-Trek enough. From the initial phonecall, Dara has been nothing but helpful. The team have a wealth of knowledge and all work is carried out to a high standard. Nothing was ever too much trouble and you can tell the team have a passion for what they do. My canopy (RSI EVOa) looks awsome and looking forward to adding further products.

We were in the market for canopys to keep our gear dry and secure. We'd had issues with fibreglass canopys in the past and were looking for metal alternatives. We came across Tuff-Trek and rang Dara up for a chat. He talked us through our options and the pros and cons of each. We settled on the EvoC Commercial with Evo smartdrawer. The guys at Tuff-Trek kept us updated and contacted us when it was time to get the systems fitted. Fitting was carried out quickly and efficiently. We highly recommend these guys, and we'll no doubt be in touch with them when we need any more gear.

Ash and Tim @ Starveacre

Great customer service and a good quality product, built to last. There are so many poor quality tents on the market and these are definitely not in that category. Well made by people who actually use their own products.

Ordered the Icarus Pop roof from Tuff-Trek, Which developed some issues, Tuff-Trek have offered a number of solution to resolve the issue, and i would like to compliment Tuff-trek on their excellent customer service in resolving the issue.

I was a massive pain in the rear from start to finish with my purchase, but Dara couldn't do more help, really happy with the tent and the service, highly recommend them

My partner surprised me with a Tuff Trek TT 02 roof tent, in June 2018.

We'd always been huge fans of the outdoors and really wanted to have a serious go at wild camping. We'd had a few attempts but wanted something a bit more substantial.

Since then, we've had so many awesome adventures! We usually get away at least once a month and have been as far as the Isle of Skye.

The tent takes about ten minutes MAX to set up and this can easily be done by one person... mainly because the other person is usually busy taking photos! 🤦🏼😂🤷

Everywhere we go, people always stop to ask if they can have a peep inside...it's so cool! 😍

The annexe was such a good purchase and has been well used by our youngest daughter and two grandchildren.

There's enough space down there for them all to sleep comfortably and we even have the dog sleep with them too, for additional safety!

The overall quality of the tent is outstanding! We've camped in some pretty isolated places, even with the kids sleeping in the annexe, when the weather has been absolutely horrendous! 🤦🏼

Trust me...this tent is outstanding in bad weather! 💪

We've recently bought an awning and some strip lights, to give us some additional outside space.

We tried using our own awning so many times but every time it rained, we had problems with huge sags of rainwater! 🤦🏼

Happy to say that we've now tested out our new Tuff Trek awning and it's absolutely fabulous! It was raining today and we were sat underneath it for a good few hours. Absolutely NO issues with rainwater gathering whatsoever! 🤩

We're getting really excited about the beginning of the end of lockdown. We've made a sound purchase in the awning and feel good to go! 🙌

If you have any doubts whatsoever about purchasing from Tuff Trek, trust me...one life, live it! 👌

Absolutely NO regrets! 🙌❤️🏕️❤️🙌

I ordered a Quick Pitch En Suite from Tuff Trek after checking with Dara King via Facebook that this was possible. Dara replied very promptly and offered me guidance on ordering the item online.
Despite ordering over a bank holiday the item arrived in only 2 days which was great.
Many thanks to Dara and his team at Tuff Trek. Highly recommended.