Good product and quick delivery, if you pay for Next Day. Only need a mallet and flat head screwdriver to assemble. Assembly is a little fiddly, some lugs need a slight tweak or the slot holes do for... See more
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Review summary
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Easy to order, and after processing order was delivered promptly. Shelving is good quality, robust and easy to assemble. Good quality plastic boxes sized to fit shelves. The only minor quality issue... See more
Company replied
Ordering was an easy process. Delivery took about a week. Assembly was no problem, fitted together as advertised. I am no do it yourself person and even I managed it with no drama. Looks flimsy when... See more
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A very sturdy and robust shelving unit. Easy to assemble and the shelves are wide enough to hold a good selection of heavy tools and car parts. The price is fairly good with the discount but the deliv... See more
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Company details
Written by the company
Tufferman specialise in sturdy garage and warehouse shelving units. Supplier of heavy duty STORALEX® shelves.
Tufferman - Simplifying Storage
Written by the company
Contact info
Unit 4 Galleywood Industrial Estate, Chelmsford, CM2 8RF, Essex, United Kingdom
- 0203 764 9380
- sales@tufferman.co.uk
- www.tufferman.co.uk
4.4
Excellent
17K reviews
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Replied to 99% of negative reviews
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Arrived battered, wobbly once assembled
The packages arrived battered with most of the metal tabs that the system relies on for boltless assembly bent. Whole system feels flimsy and not fit for purpose.
November 4, 2026
Reply from Tufferman
Dear Andy,
We're very sorry that your order arrived in such poor condition. Battered packaging and bent tabs are not what we expect our customers to receive, and we understand how frustrating this is. The metal tabs are what give the boltless system its strength and stability, so when they are bent in transit it will affect how solid the unit feels once assembled.
We would like to put this right. Please contact our Customer Service team quoting your order reference W245715 and, if possible, send photos of the damaged parts and packaging. We will arrange replacements for any parts damaged in transit, and we will raise the condition of your delivery with our courier and our dispatch team so we can improve how our parcels are protected.
Thank you,
Customer Service
We purchased three racks but when…
We purchased three racks but when delivered we had two supports missing, we rang tufferman service line and they sent the missing parts by post the next day, well pleased with the racks and experience with customer service
November 4, 2026
Reply from Tufferman
Dear Ray,
Thank you for your kind review. We're sorry two supports were missing from your delivery, but we're delighted our Customer Service team were able to get the missing parts out to you straight away and that you're pleased with your racks.
Thank you,
Customer Service
Very disappointed
Very disappointed. Box came badly damaged and several shelves were similarly damaged. I managed to still put together. Box was left on doorstep. Would not use again.
November 4, 2026
Reply from Tufferman
Dear R Faulkner,
Thank you for taking the time to leave a review. We're very sorry to hear that your box arrived badly damaged, that several shelves were affected and that the parcel was left on your doorstep. This isn't the experience we want for our customers. If any of the damaged parts are affecting your shelving, please contact our Customer Service team quoting your order reference W245564 and we'll be happy to help. We will also feed your comments back to our courier.
Thank you,
Customer Service
Great product speedy delivery
Fantastic customer service great product at a very competitive price, speedy delivery.
October 30, 2026
Reply from Tufferman
Dear Anthea,
Thank you so much for your lovely review. We're delighted you're happy with your product, our prices and the speed of delivery, and we'll pass your kind words on to the team.
Thank you,
Customer Service
Great piece of kit
Great piece of kit speedy delivery. First one takes a bit longer to assemble but after that a piece of cake will be buying more
November 3, 2026
Reply from Tufferman
Dear Peter,
Thank you for your great review. We're really pleased you're happy with your shelving and the speedy delivery. You're right, once the first unit is built the rest go together much more quickly! We look forward to helping you with your next order.
Thank you,
Customer Service
Good product
Good product. I have used tufferman several times. Always had great service,
November 4, 2026
Reply from Tufferman
Dear PP,
Thank you for your review and for continuing to choose Tufferman. It's great to hear you've always received great service from us, and we look forward to helping you again.
Thank you,
Customer Service
It has taken 3 attempts to finally…
It has taken 3 attempts to finally complete my order, that has ended with an extra pack of 15mm chipboard which is taking up space in garage, which for nearly a fortnight was unusable as a result brand new car was sitting outside.
the quality of the assembly instructions was poor, clearly a copy and not a very good copy at that, which was difficult to read & work out what each piece looked like and which was the top & bottom.
disappointed in overall service .
October 29, 2026
Reply from Tufferman
Dear Colin,
Thank you for your feedback, and we're sorry that completing your order took three attempts. We understand how frustrating it must have been to have your garage out of use for nearly a fortnight, especially with a brand new car left sitting outside, and we apologise for the inconvenience this caused.
We're also sorry about the extra pack of 15mm chipboard taking up space in your garage. Please contact our Customer Service team quoting your order reference W244836 and we'll be happy to arrange the best option for you, including collection.
Your comments about the assembly instructions are very helpful. Clear instructions are important, particularly for identifying each part and which way up it goes, and we have passed your feedback on so the quality of our printed instructions can be reviewed. In the meantime, we're happy to send you a clear digital copy if that would help.
Thank you,
Customer Service
Worst experience I've ever had
I must have had the worst experience possible with Tufferman. They were recommended to me, but I'm afraid I can't recommend anything other than the two customer services ladies (Ellie and Kaja) who dealt with my issues.
I ordered in August for delivery before the bank holiday weekend. The delivery was supposed to arrive on the Wednesday 26th August, I waited in all day, but it never arrived. The tracking on the courier showed it had been delivered and signed by me (with no proof of signature). I got no response to my email, so on Fri 28th I spoke with Ellie in customer services and she investigated the issue.
Wed 2nd September Ellie emailed to ask if I had received the shelving unit. I hadn't, nor had I had any notification that it was going to be delivered. Thursday 3rd Sept, Ellie confirmed that a replacement would be dispatched and delivered next day to me on Fri 4th. But on Fri 4th, I got notification from the courier (DX) that delivery would be on Monday 7th. Most annoying as I had rearranged things to be in on the 4th.
Monday 7th did indeed bring a delivery. But when I opened the box there was no instructions and I couldn't work out how the unit went together...there didn't seem enough pieces. I asked Ellie, and she sent me instructions which had a parts list on. The box had less than half the parts in it! There was no way to build a shelving unit from that. Whilst the box was slightly damaged, I can't see how it could be missing quite so many pieces without anyone noticing.
I once again contacted Ellie. I was going on holiday the following week, so asked for replacement delivery to be for when I returned on the 22nd September. Kaja took over customer services responses from this point and arranged for delivery of another replacement on the 22nd September.
I waited in all day, and nothing. Kaja told me the courier had marked it as "damaged not out". Not that the tracking said that - it just continually said out for delivery.
At this point Kaja gave me the option of a full refund and cancellation of the order, or another delivery attempt if I wanted. I requested another delivery attempt but using a different courier. Tufferman claim "We do pick the best couriers". I can assure you, they don't!
Kaja agreed to use DHL instead, and yet another replacement was dispatched and delivered on 26th September, this time with all the pieces despite the box being damaged.
Apparently Tufferman normally have a very positive experience with DX. But if you live in East Anglia and you item is likely to go via Ipswich, I would avoid!!
I have also pointed out to Tufferman than when you have a heavy items, the packaging needs to be appropriate. A cardboard box with a small amount of tap around it and a few staples is not appropriate. I have urged them to look at their packaging and make it more robust.
In summary, I will not order from Tufferman again. I would not recommend anyone taking the risk of ordering from them.
September 25, 2026
Reply from Tufferman
Dear Jennifer,
Thank you for taking the time to share your experience in such detail, and we're truly sorry. From the missed first delivery and the rescheduled replacement, to a box containing less than half the parts and a further failed delivery attempt, you were let down several times over. We fully understand your frustration, particularly having rearranged your plans to be at home on more than one occasion.
We're glad Ellie and Kaja were able to support you throughout and that the unit delivered by DHL finally arrived complete, but it should never have taken so many attempts. We will be raising the problems you experienced with DX directly, including the deliveries routed via Ipswich.
We have also shared your comments on packaging with our warehouse team. You're right that heavy items need robust packaging, and we're reviewing how our parcels are packed and protected so that items arrive complete and undamaged.
We're sorry this has affected your view of Tufferman. If there is anything further we can do, please contact our Customer Service team quoting your order reference W232602.
Thank you,
Customer Service
Reply from Tufferman
Dear Andrew,
Thank you for your fantastic review. We're delighted you're pleased with the quality of the system, the fast delivery and how easy it was to set up.
Thank you,
Customer Service
great service
Quick , polite and effective service. Always deliver a quality product and customer service is always 0 problems
November 10, 2026
Unprompted review
Reply from Tufferman
Dear Mr Day,
Thank you for your kind words. We're really pleased you've found our service quick, polite and effective, and it's great to hear you're happy with the quality of our products. We look forward to helping you again.
Thank you,
Customer Service
Very smooth transaction
Very smooth transaction
Item ideal what I wanted when I got it together.a bit fiddly though but got there in
The end.pleased with end product
October 30, 2026
Reply from Tufferman
Dear Robert,
Thank you for your review. We're glad the transaction went smoothly and that the finished unit is just what you wanted. Thank you for persevering with the assembly, and we hope your new shelving serves you well.
Thank you,
Customer Service
Very efficient ordering/delivery process
The ordering/delivery process was very efficient and delivery was advised and made on a Saturday. The actual process of assembling the shelf units was fun and ended with a great sense of achievement! The shelf units are very robust and the garage is now looking so much more tidy and organised - thanks to Tuffermans!
October 30, 2026
Reply from Tufferman
Dear Richard,
Thank you for such a lovely review! We're delighted the ordering and Saturday delivery went smoothly, that you enjoyed building your shelving, and that your garage is now looking tidy and organised. Enjoy the extra space!
Thank you,
Customer Service
Decent Product, Fast Build, Needs Better Packaging
I like the product (Storalex Shelves and workbench), they seem solid, have a good finish and I was able to customise the setup to fille the space perfectly. They weren't too challenging to build (more on that below) and after the first unit I was able to build the rest very quickly.
The reason I dropped the score quite a bit was due to some issues around packaging and transportation. The assembly instructions were missing from the workbench, which is put together differently from the shelves (same connections/different order).
The packaging needs some real care added, corner protection etc, almost all of the wooden shelves received had damaged corners and some of the legs were pressed out of shape so the feet didn't fit. The worst damage was at the end of front/back shelf pieces as these are the pints that need to slot into the legs and provide the structure. Some of the tongues (tongue and groove system) were badly bent and twisted so needed a lot of work to get the into a state where they could be slotted into the groove.
November 3, 2026
Reply from Tufferman
Dear Peter,
Thank you for your detailed and balanced review. We're pleased you like your Storalex shelving and workbench, and that you were able to customise the layout to fit your space perfectly.
We're sorry the assembly instructions for the workbench were missing. As it goes together in a different order from the shelving, we understand this made the build harder than it should have been. If you would still like a copy for future reference, please contact our Customer Service team quoting your order reference W245812.
We're also sorry about the condition the shelves and legs arrived in. Damaged corners, misshapen legs and bent tongues on the front and back shelf pieces should not happen, and we appreciate the effort it took to get them to fit. Your comments about corner protection have been passed to our dispatch team as we review our packaging. If any parts are still not fitting correctly, please get in touch and we'll arrange replacements.
Thank you,
Customer Service
Talking to a human rather than a bot
There was an issue with part of the contents very quickly resolved by the company talking to a human being helped resolve it rather than a bot. The shelving unit is of good quality and relatively easy to construct so overall very satisfied and would recommend
November 4, 2026
Reply from Tufferman
Dear Elizabeth Rawling,
We're sorry there was an issue with part of your order, but glad our team could sort it out quickly. We always want you to be able to speak to a real person. It's great to hear you're pleased with your shelving and would recommend us.
Thank you,
Customer Service
Initial delivery was wrong and only…
Initial delivery was wrong and only half complete, however this was resolved promptly with remaining item delivered a few days later.
However each deck had a corner damaged plus one was partially crushed/piece cracked
November 3, 2026
Reply from Tufferman
Dear Andrew Oldham,
Thank you for taking the time to share your experience. We're sorry your first delivery was wrong and incomplete. We know how frustrating it is to clear space and set time aside, only to find part of your order missing. We're glad our team was able to get the remaining item to you within a few days.
We're also sorry to hear that the shelf decks arrived with damaged corners, and that one was partly crushed and cracked. That isn't the standard we expect, and we take packaging and transit damage seriously. Please get in touch with our Customer Service team with your order details and a few photos of the damaged decks, and we'll look into this for you and put it right.
Your feedback helps us improve both our packaging and our deliveries, and we appreciate you letting us know.
Thank you,
Customer Service
Good quality and service. Would recommend.
The shelving seems to be pretty good quality, and it was delivered in a reasonable amount of time.
October 30, 2026
Reply from Tufferman
Dear D.C.,
We appreciate you taking the time to leave a review. We're pleased you're happy with the quality of your shelving and the delivery time, and thank you for recommending us.
Thank you,
Customer Service
Terrible service I ordered 4 bays of…
Terrible service I ordered 4 bays of shelves, paid for quick delivery only to receive part around a week later with shelves missing. Complained again taken three days to be told they were being sent out. Haven’t received items as of yet shan’t be using this company again
November 3, 2026
Reply from Tufferman
Dear Michael Howard,
We're very sorry about your experience. You paid for a faster delivery, so receiving only part of your order around a week later, with shelves missing, is not acceptable, and we understand your frustration. We're also sorry it then took three days for us to confirm the missing items were on their way, and that they still hadn't reached you when you wrote your review.
This isn't the level of service we aim to give, and we apologise for letting you down. We'd like to make sure the rest of your order reaches you as quickly as possible and to look at what went wrong with your delivery. Please contact our Customer Service team with your order details, or reply to your existing email thread, and we'll make your case a priority.
We understand you may not want to order from us again, but we'd welcome the chance to put this right.
Thank you,
Customer Service
Very helpful staff member
Very helpful staff member sorted out a delivery issue. The racks are very solid and well made. This is the second set I have ordered. A good company to use.
November 9, 2026
Unprompted review
Reply from Tufferman
Dear BK,
Thank you for ordering from us again! We're glad our team could sort out your delivery issue and that you're finding the racks solid and well made.
Thank you,
Customer Service
Very impressed
Delivered early....really easy to assemble....quality product. Would certainly use again.
Thanks
November 3, 2026
Reply from Tufferman
Dear Kevin Chester,
We're delighted your order arrived early and that you found the shelving easy to assemble. We look forward to helping you again.
Thank you,
Customer Service
Inadequate shelf Material…
In the summer this year bought 3 garage shelving units all OK however as the weather got colder with more moisture in the air the thin MDF shelf bases have started to warp with my jars of nails/ Screws etc not laying flat. Please note that the thin MDF panels supplied are not fit for purpose and should be replaced with a material more substantial.
October 3, 2026
Unprompted review
Reply from Tufferman
Dear Customer,
Thank you for taking the time to come back to us with this feedback. We're sorry to hear that, after a good start, the shelf panels on your garage units have started to warp as the weather has turned colder and damper. We understand how frustrating it is when your jars of nails and screws no longer sit flat, especially on shelving you've only had since the summer.
Garages can see big changes in temperature and humidity through the year, and we appreciate you explaining exactly what has happened. We've shared your comments about the shelf material with our product team so they can look at how our shelving performs in these conditions.
In the meantime, we'd like to help. Please contact our Customer Service team with your order details and a few photos of the affected shelves, and we'll look at the options available to you.
Thank you,
Customer Service
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