Updated to 5 stars. Was contacted by Shamus to put things right and they sent me the correct order as well as a mystery bundle as an apology which was unexpected but lovely of them. Nice to see a c... See more
Company replied
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⭐️⭐️⭐️⭐️⭐️ I ordered the wrong colour tuff tray by mistake from Tuffspot.co.uk, and reached out to their team for help. Shamus responded almost instantly and was incredibly helpful, contacti... See more
Company replied
I had made a silly mistake in ordering a tuff tray to the wrong address. I had emailed a few days after I’d ordered to ask if the address could be changed and within an hour I had an email confirmatio... See more
Company replied
UPDATE: Issue resolved by Shamus. Very kind, and I finally received my missing item, thank you Still awaiting a response regarding missing items. The price was good, but communication has not be... See more
Company details
Written by the company
Tuff Spot, one of the UK's most trusted sources for Play Trays. We invite you to explore a world of fun and learning for children of all ages. We love crafting high-quality, themed Play Trays that nurture imagination, education, and joy for your children (and adults too, shhh, it's our secret)!
Contact info
104 Birrell Street, ST4 3ES, Stoke-On-Trent, United Kingdom
- +44 (0) 153 871 1931
- info@tuffspot.co.uk
- tuffspot.co.uk
Reply from TuffSpot Tuff Trays
Thank you. We're happy to have served you. We hope you get many happy hours out of your Tuff Tray :-)
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Black Tuff Tray
The tray was delivered on time. We used the tray today for the first time. It seems sturdyand durable.
April 7, 2026
Reply from TuffSpot Tuff Trays
Thank you. We 're pleased to hear this. Sturdy & reliable are exactly what we deliver. We wish you many happy hours of play with your Tuff Tray :-)
⭐️⭐️⭐️⭐️⭐️first rate company
⭐️⭐️⭐️⭐️⭐️
I ordered the wrong colour tuff tray by mistake from Tuffspot.co.uk, and reached out to their team for help. Shamus responded almost instantly and was incredibly helpful, contacting the relevant department to assist. Unfortunately, when the tray arrived, it was still the wrong colour—but once again, Shamus stepped in without hesitation.
He personally called to apologise and came up with a fantastic solution: he dispatched the correct colour tray right away and, as a generous gesture, let me keep the original one too. My grandson absolutely loves his tray, and I’ll be donating the extra one to the school where I work—so it’s a win all around!
The customer service from Tuffspot.co.uk was outstanding—quick, thoughtful, and genuinely caring.
Highly recommend!
August 1, 2025
Unprompted review
Reply from TuffSpot Tuff Trays
Thank you, Caroline. It was our pleasure and knowing it's going to a school makes us really happy.
Reply from TuffSpot Tuff Trays
Thank you for this short & sweet review. We are chuffed to bits. :-)
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Very good communication …
Very good communication due to a delay with one of the items……telephone conversation was informative and polite.
Received the rest of the order promptly
July 7, 2025
Reply from TuffSpot Tuff Trays
Thank you, Yvonne. That's very kind of you. We are grateful for your taking the time and hope you love using your Tuff Tray :-)
Positive experince with Tuff spot
The company responded really quickly when I had concerns about a delivery. They emailed me back immediately, sent me information about my delivery and were concerned that I had a positive experience with the company. The tuff spot and sand great and good value.
July 2, 2025
Unprompted review
Reply from TuffSpot Tuff Trays
Thank you very much for this kind review. We are very grateful and delighted to learn that you've received and are happy with your TuffTray & Play Sand :-)
Reply from TuffSpot Tuff Trays
Thank you, Judith. We are very grateful for you taking the time to write this short & sweet review on our behalf :-)
First Class Customer Service…
Staff were really helpful when I made a mistake on my order. Items were delivered quickly and well packaged.
We would definitely use this company again!
May 15, 2025
Unprompted review
Reply from TuffSpot Tuff Trays
Thank you, always happy to help. It was a pleasure to serve you. Thank you for taking the time to write this review. :-)
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Ordered a Tuff tray to use as part of…
Ordered a Tuff tray to use as part of our charity group work. There was an issue with the item but it was resolved quickly and really appreciated Shamus calling us personally to sort it out.
May 9, 2025
Unprompted review
Reply from TuffSpot Tuff Trays
Thank you, Melanie. You are very kind to take the time for leave this review. It was our pleasure and we wish you many happy hours with your TuffTray :-)
Excellent product which the kids love
Excellent product which the kids love! Had to promt for tracking information, but had a very quick response
April 2, 2025
Unprompted review
Reply from TuffSpot Tuff Trays
Thank you for your review, Louise. We are very grateful for your time. We are dleighted to learn the children love it. :-)
ExcellentTuft tray and stand 70 cm product and fast delivery.
Excellent product and fast delivery.
March 22, 2025
Reply from TuffSpot Tuff Trays
Thank you, JB. It's very kind of you to take out time to leave us a review. We appreciate your feedback :-)
Tuffspot table Came on time
Came on time . No damage to packaging. Exactly what it said in the advertisement.
July 20, 2024
Reply from TuffSpot Tuff Trays
Thank you, Terry, for taking the time. We try to keep it simple & deliver only what was expected in a sensible timeframe. We appreciate your review very much.
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Our order was delivered promptly and…
Our order was delivered promptly and even though there was a little issue with one of our items, the team were very quick and helpful in sorting it for us.
Will use again in the future.
March 15, 2025
Reply from TuffSpot Tuff Trays
Thank you for taking the time, Cheryl. It was our pleasure. We appreciate your review.
We haven’t received the order yet
After my first review the items have been delivered, the delay was out of stock colour which after a call from the company has been resolved
March 1, 2025
Reply from TuffSpot Tuff Trays
Hi Valerie, I've looked into this matter and unfortunately, we have been waiting for new stock to arrive. I've just issued a full refund and sincerely apologise for your wait, you deserve better. I've sent you an email with a 10% Discount Code on any future purchases. I am sorry that we let you down on this occasion and hope we can make up for it in the future.
Product is excellent and arrived…
Product is excellent and arrived promptly. Thank you
February 12, 2025
Reply from TuffSpot Tuff Trays
Thank you, Shirely, You are very kind to take out this time for your rveiew. We wish you many happy hours of fun with your Play Tray :-)
Good quality and easy to put together
Good quality and easy to put together. lowest height is perfect for 12-18-month-olds.
January 7, 2025
Reply from TuffSpot Tuff Trays
Thank you, Hannah. We are delighted to learn that you're pleased with your PlayTray. :-)
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Ordered a small activity tray and Boys…
Updated to 5 stars. Was contacted by Shamus to put things right and they sent me the correct order as well as a mystery bundle as an apology which was unexpected but lovely of them. Nice to see a company responds quickly if something isn't right.
Ordered a small activity tray and Boys bumper colouring pack which was supposed to come with felt tips, 4 colouring books and glitter glue. Tray arrived but the books were different and no felt tips or glitter glue. I did email them to rectify it (on the 11th and it's now the 15th) but still waiting on a response. Hopefully it will be resolved soon and I can give more stars.
Extra star given as dispatch and delivery was quick, even if it wasn't what I ordered!
December 8, 2024
Reply from TuffSpot Tuff Trays
Thank you, Caitlin. It was our pleasure. Have a superb Christmas :-)
Fantastic Customer Service
I had made a silly mistake in ordering a tuff tray to the wrong address. I had emailed a few days after I’d ordered to ask if the address could be changed and within an hour I had an email confirmation of the new address and a phone call from one of their employees who was absolutely fantastic! I could not fault this company, they really have gone above and beyond to ensure my little god daughter will have her present for Christmas. Thank you!
December 4, 2024
Reply from TuffSpot Tuff Trays
Thank you, Laura. We're very happy to help. We hope your god-daughter loves her gift & makes many happy memories with it, for the future :-)
Still awaiting a response regarding…
UPDATE:
Issue resolved by Shamus. Very kind, and I finally received my missing item, thank you
Still awaiting a response regarding missing items.
The price was good, but communication has not been good.
I will update my review once I receive the remainder of my order and some communication/replies to my emails.
October 16, 2024
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