Tug-E-Nuff Reviews 

The crew at Tug-E-Nuff is especially accommodating and will help you select the right toy for your pup. I had an issue with the first toy we got and they replaced it with a more appropriate one very quickly. My dog LOVES his tug toy!!

Orders are always received quickly and without issue. My dog always loves the tug toys and even better that the toys are strong enough to stand up to a GSD x Rottweiler.

Quality made toys. My dog had always loved the toys from you.

I ordered my first tug-n- uff from a 3rd party website, when it arrived it came with a really comprehensive booklet from the company, so I checked out their website.

I ordered 2 more and got a 3rd at a special price. The free tutorials on the website are so informative, fun and easy to follow that I was confident about which of the extensive range of these toys would suit my pup.

The tutorials are really easy to watch and have absolutely helped me to connect with my pup, Erik, in a fun way.

He learned to ‘switch’ toys on day one, and is really progressing with his recall - and it’s all play!

I really like that the information is available in both written and video format. I had been concerned about buying rabbit or sheepskin tugs but I now understand why they can be useful and that they are ethically sourced.

The attention to detail of the design and construction of the tugs are astounding. I am confident they will last us a long time, despite daily use.

Buying was easy! Finding the right products ( there is a fun little quiz to help) ordering and dispatch information just flowed. I knew when they were due to arrive.

In short, this company seems to really care that their toys will enrich the lives of humans and companion animals alike.

They have enriched ours

Excellent products which help increase the bonding with your dog and also enhance training by making it rewarding and enjoyable for all.

I recently ordered a few tug e nuff toys which arrived on time. But i think there needs to be an improvement in how the power balls are made as when i gave the ball to one of the dogs to play with and while he was gently playing with it in his mouth.

I heard a big crack and when i went to look the whole ball had fallen apart so it needs to be possibly made out of a tougher rubber so a dog can’t break it with its teeth

I am so disappointed in my most recent experience with this company. This company sell themselves as a family company that care about being part of the life journey with your dog/s. Living in a world full of soulless capitalist ventures targeted at pet lovers, I bought into their vision and naively assumed that all the happy, friendly, doggy/owner promotional materials were an indication that my dog and I were not just another name/email on their mailing list.
And my purchases with them saw me very happy with their products - I returned numerous times. But then I hit a snag with one of their items, and sadly I then discovered that their 'customer/after care' was not something that remotely matched how hard they worked with sales or the ethos of Tug-E-Nuff that I was marketed.
I took the time to compose a nice email with pictures - even including a picture of my dog - I thought that was a nice touch. I received a short email response from Danny, the managing director. The email was clearly just a cut and paste/template. The email implied that my dog was somehow outside of 'the norm'; I was reminded of the company's return policy; and finally I was offered a 15% off discount code if I spent more money with them, which was strangely not top of my priorities at that moment! There was no personal acknowledgment of my concerns or experience, no apology, no care!
I did reply to Danny's email with a bit of feedback. Danny chose not to reply, which is a shame. I would probably have not felt the need to leave a trustpilot review had he at least acknowledged my feedback (a basic part of customer care).
I have recommended this local 'family business' to so many people. That will now stop. I have made repeat purchases and had planned to continue that. That will now stop. And why...? Because I did not feel that I or my pet or my custom were valued in any way whatsoever. Shame.

Wow, very impressed with tug-e-nuff, absolutely superb customer service, fast delivery and the Pocket Powerball bungee, The Clam and the Powerball look and feel fantastic. I'm keeping them out of sight as they are Christmas gifts for my beautiful labrador retriever but I know she's going to absolutely love them. I've no hesitation in recommending tug-e-nuff, not only will I buy more at some point, I will also be spreading the word to my dog loving friends. Thank you so much.

My new dog toys look fantastic and arrived quickly. We haven't played with them yet as they are Christmas gifts, but I have two tuggers purchased about 4 years ago that I have used with a variety of dogs. They have lasted beautifully because I follow the 'play then put away' suggestion and the dogs LOVE them. This time I bought a couple toys for my granddogs too. Awesome company, fantastic product!

Products are great - delivered on time

I was advised to buy these tugs for training (recall) and so far so good. Teddy loves them. He likes the shorter strap best but I do have to be careful as he sometimes accidentally nips me🙈🙈!!

Excellent service

I used the toy once and the fur was already shedding. For the use and price, this should not be happening.

The dog loves the toys, we love them. They’re very well constructed and hold up surprisingly well. Our dog is notorious for destroying toys really quickly and these have held up so far.

I am a puppy raiser for a well known charity who suggest Tug-E-Nuff for supervised play. When we had our first assistance to be puppy I bought two of the faux fur tugs. Both items were used under supervision by myself and both lost excessive fur and had to be thrown away as the managing director refused to even acknowledge the item was faulty. We now have our second assistance puppy and again our puppy advisor suggested Tug-e-nuff so I gave them the benefit of the doubt and bought a clam shell treat ball. Fill it with treats and throw it for dog to get their reward immediately whilst you catch up. This week when I caught up (doesn’t take long I’m not good at throwing) there was a hole in the clam at the point where the velcro is sewn on and the foam inner is on view. I complained, was told the item could be replaced (it’s been used twice) but I’d have to pay the postage!!! They do not offer refunds of used items even though the item we received was clearly faulty. The charity do not pay for these items the volunteer puppy raisers do. Unfortunately, despite photo evidence of the fault being provided to the company, the managing director would not acknowledge this as a fault and offered an exchange where we pay the postage or nothing. I will not be giving Tug-E-Nuff the benefit of the doubt again.

Oh in the time I’ve written this I’ve had an email to say they will cover costs of postage this once. Well that’s very kind but three out of four products I’ve bought have been faulty, they wouldn’t even acknowledge the first two and the fourth one I haven’t started using yet!

As others have said, Avoid this company and their poor customer service.

The item we received was clearly faulty. There was excessive fur loss leaving bald patches on the toy after less than ten minutes of supervised play. Unfortunately, despite “excessive fur loss” being listed as a fault on the company’s website (and picture evidence of the fault being provided to the company), the managing director would not acknowledge this as a fault and simply offered us an exchange. Wholly disingenuous.

Avoid this company and their poor customer service.

Item definitely lived up to the hype. An incredibly engaging interactive toy for my pup and me. Great for building a stronger bond, whilst both having fun. She absolutely adores it, will come back every time she sees it. We have a long lead and a pocket lure and hope to buy the twizzler one for Xmas (😊).
I love the history behind this business and the extra advice, help and support is incredible. Customer service is exceptional too, very quick response, did exactly as asked and delivery super quick. If I could give more than ⭐⭐⭐⭐⭐ I would.
Don't read any more reviews, just buy one, your dog will love you for it 😁