Turfmatic Reviews 269

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the product, finding it effective at cleaning artificial grass, picking up debris, and fluffing up flattened turf, making their yards look new again. The product's quality is generally well-regarded, with many noting its solid construction and ease of assembly and use. Reviewers appreciate the efficiency and time-saving aspect, describing it as a game-changer for turf maintenance. Delivery is often praised for being quick and seamless, contributing to a positive overall purchasing experience. However, some people were dissatisfied with the company's communication, reporting ignored phone calls and emails when trying to reach customer service for inquiries or issues. Additionally, a few customers experienced slow delivery times despite paying for expedited shipping, and some noted that the product struggles to clean edges and corners effectively.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction and calling it... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the product as well-made and... See more

User experience

People report positive experiences with user experience, finding the product easy to assemble and use, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Customer communications

Reviewers highlight significant frustration with the company's contact methods, finding it virtually... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Used The Turmatic for the first time for about an hour and a half. Works as described, takes a few passes to get all the debris that’s on the turf. It cannot collect debris that’s close to a fence o... See more

Rated 4 out of 5 stars

I've been using my sweeper for about 6 weeks now, it cleans my turf great, easy to use. I noticed that one of my back wheels was damaged during shipping and I cannot seem to get a response out of them... See more

Rated 5 out of 5 stars

I love my Turfmatic™ 380 Artificial Grass Sweeper! I have a pepper tree which drops a lot of small leaves and seeds and the machine picked up the mess easily saving me a lot of time! Putting it tog... See more

Rated 5 out of 5 stars

Postage was slow, and tracking just stayed the same, but communication was great, and Turfmatic performs so well, only tough weeds that l poisened stayed, and only a handfull. This is brilliant for t... See more


Company details

  1. #6 of 7 best companies in Tool Manufacturer

Written by the company

Turfmatic™ is a global brand specialising in electric sweepers and power brooms for artificial grass maintenance. Our tools are engineered to clean, lift, and revitalise synthetic turf—making them ideal for homes, schools, sports facilities, landscapers, and installers worldwide. From compact sweepers to professional-grade brooms, Turfmatic™ products are trusted for their durability, ease of use, and powerful results. With customers across the UK, USA, Europe, and Australia, we’re proud to support a cleaner, greener lawn—wherever you are.

Turfmatic™ Customer Guarantee

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:
🔧 1-Year Manufacturer Warranty All Turfmatic™ machines come with a 12-month warranty covering manufacturing defects, parts, and workmanship under normal use. - 🌍 International Support We ship worldwide and provide customer support for all orders, no matter where you're located. Spare parts and servicing options are available to keep your machine running for years to come. - 💬 Responsive Help Need help? Our team is here to assist with technical support, order issues, or usage advice—just drop us an email and we’ll respond promptly.

Contact info


4.1

Great

TrustScore 4 out of 5

269 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Works well when it runs

Works well when it runs. However, after 15 minutes of running it shuts off. The outside temperature was about 85 degrees Fahrenheit. I let it sit for a few minutes and it started running again for about 5 minutes. The motor must be overheating and it shuts down to prevent overheating. Bad design.

June 23, 2025
Turfmatic logo

Reply from Turfmatic

Please check the user guide for the correct brush setting for the roller. Level 2+ is for short sports grade grass only. 1 or 2 is all that is required on domestic lawns. This will ensure a long/unlimited runtime.

Rated 4 out of 5 stars

Good product

Used The Turmatic for the first time for about an hour and a half. Works as described, takes a few passes to get all the debris that’s on the turf. It cannot collect debris that’s close to a fence or structure. Does good job fluffing up grass that are laying flat. Build quality is acceptable, only time will tell on durability and longevity. So far I would recommend.

June 6, 2025
Rated 5 out of 5 stars

TURFMATIC

Very impressed with the Turfmatic , does what we expected of it, much quicker and better than a turf brush, I would recommend it.

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great machine!

I love my Turfmatic™ 380 Artificial Grass Sweeper! I have a pepper tree which drops a lot of small leaves and seeds and the machine picked up the mess easily saving me a lot of time! Putting it together was really easy. For now I only experimented with the two top settings and they did the job no problem.
I am really happy with my purchase, money well spent!

June 1, 2025
Rated 1 out of 5 stars

Stay away from!!

Over loads, blows breakers in 15-20 minutes of use. Brush can’t get closer than 6” from edges. Save your money and find another option.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Well built power sweeper.

The power broom does a great job sweeping up all the blooms from my Paloverde tree. It also picks up small twigs from my neighbors palm tree. The motor is powerful and the catch bag holds a fair amount before dumping. A really good power sweeper. Very easy to assemble and only took about 1o to 15 minutes.

May 15, 2025
Rated 4 out of 5 stars

The brush is as advertised.

The brush is as advertised. However, the cost of shipping was almost the same as the brush. Then, when it was delivered, we were not home and there was a note on the door. It said that a CVS had the package. It was not there for days! My front porch is protected and cannot be seen from the street. Was a signature really warranted? It was less than $40. It was not a machine worth hundreds of dollars.

May 15, 2025
Rated 5 out of 5 stars

Easy to order

Easy to order, lots of details on site. Delivery was super fast and communications were detailed

May 13, 2025
Rated 3 out of 5 stars

The machine powers off multiple times…

The machine powers off multiple times during use. It could not finish my back yard with powering off and having to give it a break, and I only have an average size backyard

April 30, 2025
Turfmatic logo

Reply from Turfmatic

Please checked the guide in the back of the user manual, Level settings of 3+ are only for short grades of sports grass. If used on domestic grass they will cause a shutdown to prevent a motor overload. Level 1, 2 at the most is all that is required on domestic lawns of 1" or more.

Rated 5 out of 5 stars

Works wonderfully

Works wonderfully, as advertised. Only small downsides are wish it was wider and wish the bag was bigger as it requires a lot of emptying if your turf has a lot of leaves.

April 18, 2025
Rated 4 out of 5 stars

Pricey, but nothing better out there.

There aren't many options for artificial turf sweepers. And most seem like they're basically the same product by the same manufacturer, just with different labels. I'm not convinced the Turfmatic is any different. The price is steep for what you get and it's mostly plastic. It does an okay job picking up debris, but requires multiple passes. I wish it also sucked debris up, in addition to sweeping and brushing. That said, it basically does what it claims to do and the motor seems okay, even though the directions say only run it for 20 minutes. I also like that I can purchase replacement parts from the company (bonus).

April 14, 2025

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