Turfmatic Reviews 267

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the product, finding it effective at cleaning artificial grass, picking up debris, and fluffing up flattened turf, making their yards look new again. The product's quality is generally well-regarded, with many noting its solid construction and ease of assembly and use. Reviewers appreciate the efficiency and time-saving aspect, describing it as a game-changer for turf maintenance. Delivery is often praised for being quick and seamless, contributing to a positive overall purchasing experience. However, some people were dissatisfied with the company's communication, reporting ignored phone calls and emails when trying to reach customer service for inquiries or issues. Additionally, a few customers experienced slow delivery times despite paying for expedited shipping, and some noted that the product struggles to clean edges and corners effectively.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction and calling it... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the product as well-made and... See more

User experience

People report positive experiences with user experience, finding the product easy to assemble and use, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Customer communications

Reviewers highlight significant frustration with the company's contact methods, finding it virtually... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Used The Turmatic for the first time for about an hour and a half. Works as described, takes a few passes to get all the debris that’s on the turf. It cannot collect debris that’s close to a fence o... See more

Rated 4 out of 5 stars

I've been using my sweeper for about 6 weeks now, it cleans my turf great, easy to use. I noticed that one of my back wheels was damaged during shipping and I cannot seem to get a response out of them... See more

Rated 5 out of 5 stars

I love my Turfmatic™ 380 Artificial Grass Sweeper! I have a pepper tree which drops a lot of small leaves and seeds and the machine picked up the mess easily saving me a lot of time! Putting it tog... See more

Rated 5 out of 5 stars

Postage was slow, and tracking just stayed the same, but communication was great, and Turfmatic performs so well, only tough weeds that l poisened stayed, and only a handfull. This is brilliant for t... See more


Company details

  1. #6 of 7 best companies in Tool Manufacturer

Written by the company

Turfmatic™ is a global brand specialising in electric sweepers and power brooms for artificial grass maintenance. Our tools are engineered to clean, lift, and revitalise synthetic turf—making them ideal for homes, schools, sports facilities, landscapers, and installers worldwide. From compact sweepers to professional-grade brooms, Turfmatic™ products are trusted for their durability, ease of use, and powerful results. With customers across the UK, USA, Europe, and Australia, we’re proud to support a cleaner, greener lawn—wherever you are.

Turfmatic™ Customer Guarantee

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:
🔧 1-Year Manufacturer Warranty All Turfmatic™ machines come with a 12-month warranty covering manufacturing defects, parts, and workmanship under normal use. - 🌍 International Support We ship worldwide and provide customer support for all orders, no matter where you're located. Spare parts and servicing options are available to keep your machine running for years to come. - 💬 Responsive Help Need help? Our team is here to assist with technical support, order issues, or usage advice—just drop us an email and we’ll respond promptly.

Contact info


4.1

Great

TrustScore 4 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought the turfmatic 600

I bought the turfmatic 600. The purchase and shipping was faxt. The machine feels like its made from good quality materials. However, the brush throws all the infill and whatever else is on the turf onto the operator its a bad design.

October 24, 2024
Turfmatic logo

Reply from Turfmatic

Hello Tyler, inline with all PowerBrooms both petrol and electric the rotation of the brush is towards the operator. This assures that you can work backwards across the lawn without standing on the cleaned and lifted area. Please see youtube for landscaper examples of power broom usage on artificial grass.

Rated 3 out of 5 stars

I’ve had the Turfmatic for less than 2…

I’ve had the Turfmatic for less than 2 years and now I can’t even go 3 minutes without it stopping. Super frustrating and it takes at least another five minutes to start back up again. If I could go with a different brand, I totally would!! I also reached out to the customer service and never heard back!

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

I love my Turmatic machine

I love my Turmatic machine. My artificial grass has never look better. This machine is exactly what I was hoping for and needed. The only thing I could possibly ask is that it was battery operated. The cord is kind of a pain, but may very well be needed for any degree of extended use. If that's the case, I certainly get it. That said, I love this machine.

September 11, 2024
Rated 5 out of 5 stars

Works as advertised

Works as advertised. Easy to assemble, the Turfmatic is a very effective sweeper for artificial turf. Once I got the hang of it, I was done with the front and back yard in about 20 minutes.

September 2, 2024
Rated 1 out of 5 stars

I've not been communicated too about my…

I've not been communicated too about my purchase. Nothing on delivery, expected date or anything.

September 2, 2024
Turfmatic logo

Reply from Turfmatic

You have ordered for shipping before the end of Sept, hence the discount. However shipping may start at the end of next week if inventory becomes available early.

Rated 1 out of 5 stars

Terrible

Terrible, used once was on for about 5 minutes before it cut out now doesn’t turn on called turfmatic apparently to busy to answer the phones

September 11, 2024
Unprompted review
Rated 4 out of 5 stars

Great purchase

We have 6000 sq feet of turf. Before we bought Turfmatic we use a blower to clean it. The Turfmatic is by far so much better. Not only does it clean the turf but it make it look so pretty. The cord is the only downside but not that bad. It was well worth the purchase.

August 2, 2024
Rated 5 out of 5 stars

It works great

It works great. I have no complaints. I have turf in my front and backyard. We got both done in the time it would take to do one. Thanks for a great product.

May 23, 2024
Rated 5 out of 5 stars

Effective turf cleaner/fluffer

The sweeper arrived quickly. I have used my Turfmatic sweeper once. The sweeper did an effective job of removing and catching debris from the turf. It also fluffed the turf. I need to use it again to further raise the turf. At this time, I would recommend this sweeper to others.

July 13, 2024
Rated 5 out of 5 stars

Works surprisingly well

Works surprisingly well. Frustrating to have to buy direct, but they delivered in a timely manner and the product works great brushing and tidying up our artificial turf even from pine needles.

June 11, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look