Turn Me Royal Reviews 6,627

Ordered a digital package for Valentine's Day. Got a confirmation email saying I would receive notice when a proof was ready within 1-2 business days. Got no notice, so 3 days later I asked and was told the proof was ready. The "proof" looked like something I could have done myself in Photoshop (and I'm not that good). Asked company for a refund based on their 100% satisfaction guarantee and was told that I hadn't requested it within 24 hours, so there would be a 20% deduction in my refund. How do you request a refund for dissatisfaction when you haven't gotten anything to be dissatisfied with?? Very slipshod organization and subpar work. STAY AWAY.

I had a fantastic experience with Turn Me Royal. We worked together on my artwork and the outcome was beautiful. Communication is key. Turn me Royal get's 5 Stars for communication. The packaging couldn't have been better. They always worked with me on changes I wanted to make. When you upgrade with anything you have to realize there will be extra charges and rightfully so. I don't have one complaint which I can honestly make about Turn Me Royal. Communication is key and they definitely did communicate very well.

Still haven’t received my portrait ordered in January.

How did you do? Absolutely horribly! The picture you sent me to approve looked nothing like my sister in law. It looked like a 5 year old playing with a computer did it! A colleague suggested we use your company as gifts in my department this year and I showed them the results. We did not use Turn Me Royal. Then you only returned 80% of my money. I will continue to discourage people from using Turn Me Royal!!!

I initially ordered a small canvas as a gift, and that one was fine, although I had to repeat requested edits several times to get them actioned. But having been ultimately been pleased with the end result, I ordered a second larger, more expensive canvas.

Unfortunately my second experience was dreadful. The first draft was a freakish Frankenstein cobbled-together mess. I sent weeks and weeks sending messages back and forth, trying to get the picture edited to look less like a mutant human.

Obviously I understand that this is outsourced AI/photoshop level work, not Fine Art experts, but turnmeroyal were either incompetent or unwilling to make the edits I was asking for over and over again; along with the CS rep doing all she could to evade any discussion of refund.

I went from being a huge fan, actively telling friends and family to check them out, to now a very disappointed ex-customer who wants to warn other people that you may lose the will to live trying to get what you ask for.

EDIT: after reading the reply, I am bemused that they claim yet again they want customer satisfaction and to make things right - they had weeks and weeks to do just that and....didn't. Their over-effusive manner is a sham that sounds helpful but is actually anything but. It's a shame as I would have loved to buy several more as gifts.

wish i could give it zero. purchased something for my husband for Christmas. they ONLY send you a file that you can't print yourself (i guess the $60 or so i spent i don't even own) ... the ads make it look like it's on canvas so you don't think about it. if you want a canvas copy, you need to pay an extra $40 or so. SUCH a scam...beware!

Amazing service!

Left quite late to order as a birthday gift so when purchased, I opted for the expedited delivery.
Ordered the picture on Tuesday, approved the draft on Wednesday and it arrived Saturday!
Also customer services were really helpful and responded quickly to any questions I had.

Once you put your credit card number you’re done they will NEVER return your money back at all cost. You simply. DONATE YOUR MONEY. This company is a MONEY SUCKER. If it comes to you BLOCK them ASAP. The quality of the so-called artistic is a BIG LIE. It is simply like an animation copy and paste your face on it. Way UGLY than you think.

Beautiful pictures. My wife was so so excited.

If I could give this a zero, I would. I ordered a family Viking portrait costing close to $200 for a birthday present. It took 8 revisions over a month and still looked overly fake and far too photoshopped. Skin had changed, makeup was put on, heads too big or too small - a bad cut and paste job. I spent a lot of time tooing and froing with the random service person. I even asked for a reduction in price because of the whole process and knowing it would not be here on time. Communication was sporadic and not within the 3 day timeframe. When I finally confirmed the portrait for printing and delivery I noticed after a few weeks, I hadn't received a tracking order as communicated by the website. I finally received a tracking number from TurnMeRoyal, which confirmed the parcel had not been picked up. Impossible to contact the Sendle delivery service (bots, no contact form or phone number) so I am still awaiting to hear back from Turnmeroyal and Sendle (had to send via a business customer) as to when I will be receiving my parcel. I was hoping to have it by 10 Jan but due to all the revisions and now the lack of courier service I still have not received it. Very disappointing

Made the gift giving unique & fun. Listen to me on exactly what I was looking for

I was totally ripped off by this company. Never received my refund for an item I cancelled 2mins later. Nor did I receive my 80% refund for a digital print that I didn’t want. It’s been about 4 months and still never was resolved. This is not a reputable business. Buyer be warned they don’t believe in refunding your money will make any & every excuse.

Pictures were in the DRAFT stage and I very unhappy with the edit quality. I requested refunds for both purchases. Turn Me Royel stopped responding to my emails. Horrible customer service. Your Website specifically states if I am unhappy I can get a 100% refund. On the BBB, This company is known to do this. Wish I saw those reviews before spending $211 and never received the refund nor the pictures

Bad company with bad policy and scammy customer services.

They handled my issue promptly and met my expectations.

The portrait I ordered turned out to be so elegant. Backup team are terrific. Thank you for your help.

I bought each of my 5 adult married children these. Each couple had a specific portrait that fit their married personalities. They loved them. I look forward to using this company again.

If there was a no- star option I would have picked that. Ordered a digital print - was happy with the offer for unlimited changed and 100%satisfaction. After reviewing the first draft - it was dark and depressing. The second draft also didn’t meet my approval - the faces didn’t look anything like the photos totally unrecognizable. I was then told any more changes could be charged for it I then cancelled and said refund as I was not 100% satisfied. I after several emails - I was told the 100% satisfied is only for orders that were on canvas - the digital was not guaranteed satisfaction. A partial refund is not 100% satisfaction. It’s amounting to consumer fraud and they should be reported by anyone having these issues. It’s a great idea - I wish it came through as my planned Christmas present but that idea failed So disappointed with them.

I initially gave a 1-star review after they canceled my order when I complained to Etsy that I was being overcharged and the "unlimited" revisions were not honored. The customer service team reached out to me after I emailed a long response. We were able to come to an agreement and my picture was completed. The review would have been 5 stars if I would not have had to fight so hard at the beginning of the process.

Great customer service and the product was very high quality