Turno Reviews 1,609

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 888 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, often resolving complex issues quickly. However, some people mentioned that scheduling welcome calls was inconvenient, leading to wasted time and confusion.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the responsiveness and... See more

Response time

Customers had positive experiences with response times, frequently praising the swift and thorough assistance... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpfulness and professionalism... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Turno for many years and found the system works seamlessly. The cleaning company, that I choose to use, keeps me informed as to when they accept projects, performing the cleaning and... See more

Rated 5 out of 5 stars

I've experience personal host services from Tate, Adam, Fin, Julia, and others from Turno and have always been so pleased with their white-glove service! I am as committed to continue using the platfo... See more

Rated 5 out of 5 stars

Juniper was very professional and friendly resolving our Turno queries efficiently and in timely manner. Her outstanding support made everything smooth for us with the Turno Teammates process. Thank y... See more

Rated 5 out of 5 stars

Julian went above and beyond and answered my question extremely fast. The team at Turno is outstanding and always offers help quickly. Can't say enough good things about this service!


Company details

  1. Software Company

Written by the company

Turno is a turnover management platform built for short-term rental hosts and property managers who want reliable operations without constant coordination. From guest checkout to the next check-in, Turno helps operators find trusted cleaning professionals, automate scheduling and payments, and maintain consistent quality across every property. At the core of Turno is the industry’s largest marketplace of 67K+ vetted vacation rental cleaners, combined with powerful automation tools that keep turnovers running smoothly. Turno’s platform combines automated calendar syncing, photo-guided checklists, problem reporting, inventory tracking, and in-app communication with seamless integrations across 40+ PMS and booking platforms. Web and mobile apps are available in 9 languages and support 25+ currencies, making Turno easy to adopt and simple to scale anywhere. Founded in 2016, Turno was built on the belief that great hospitality starts behind the scenes—and that cleaners are partners, not vendors. By replacing manual work and guesswork with clear systems and dependable workflows, Turno brings calm to one of hosting’s most stressful moments. That commitment extends to customer support. Turno’s in-house team of 30+ trained specialists provides 24/7/365 live support in multiple languages, backed by a robust Help Center. The result is predictable operations, stronger partnerships, and hosting that feels lighter, more confident, sustainable, and scalable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

Exceptional Customer Service Experience!

What made this a great experience was the high-quality customer service I received when connected with Vincent. He went above and beyond to resolve my issue and had clear, concise instructions on what was needed to provide proof and bring everything to a satisfactory resolution.

May 18, 2026
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Rated 5 out of 5 stars

Marshall was very helpful and…

Marshall was very helpful and professional. He helped resolved the issue I was having quickly and made the process much easier. He was also very nice throughout the interaction. Great customer service overall!!

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Mary and Carly are amazing

Mary and Carly are amazing! Their response time to inquiries and patience shown is absolutely outstanding! I am new to the platform and the time they spent to assist me with getting up to speed is top tier. Thank you both so much for your service.

May 18, 2026
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Rated 5 out of 5 stars

Excellent support with a complicated payment/booking issue

I had a complicated payment/booking issue that I needed to resolve and the customer support team were extremely quick, very switched on, understood the problem perfectly and dealt with it very efficiently and all on a Sunday morning! Delilah was an absolute pleasure to communicate with. thank you, Delilah!

May 17, 2026
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Rated 5 out of 5 stars

good service

I want to express my satisfaction with the excellent service I received from Marechal; he was kind and resolved my problem quickly.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I was having issues with connecting my teammates to my property. Margot jumped in and was able to find the accounts and connect them remotely! Such efficient and friendly customer service! Have any issues, just reach out. They were very helpful!

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Richard was amazing

Richard was amazing. He took a complicated issue from several months ago and solved it in a few minutes professionally. I consider this an honest and trustworthy compnay based on his response. Great job!

May 15, 2026
Unprompted review
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