We ordered the Alba Mini Cot Bed on 11th July and received a confirmation email. After hearing nothing further on delivery, we sent an email on 22nd July (11 days after ordering!). We received an automatic reply saying we would receive a response within 2 working days, which they failed to do. So we are now 15 days on from ordering (despite the website claiming 3-5 working days) and have received nothing further than the confirmation of order email. For what is a premium product (and premium price), the lack of service and communication is incredibly disappointing.

We would not normally post a negative response but having seen that they appear to respond on here, rather than to direct emails, we are hoping to receive an update asap!

I rarely leave negative reviews, but my experience with Tutti Bambini has been unacceptable from start to finish.

I ordered a bed which was delivered in two parts. The second box failed to arrive, leaving us unable to assemble or use the bed. This resulted in weeks of chasing customer services for updates, repeatedly being given delivery timescales that were not met.

Once the order finally arrived in full, the bed itself was damaged and the quality was far below what I expected for a product costing nearly £200.

After a lengthy email exchange, Tutti Bambini agreed to resolve my complaint by offering an £80 partial refund, on the condition that I withdrew the chargeback I had raised with my credit card provider. Acting in good faith, I withdrew the claim.

I was then told by their Accounts Team that the refund had been processed and would reach me the following week. It never arrived.

Despite numerous follow-up emails over the following weeks and months, the refund was never paid and my formal complaint went unanswered. I eventually had no option but to re-open the dispute with my credit card provider because Tutti Bambini failed to honour the agreement they had made.

The most frustrating part of this experience wasn’t just the damaged product, it was the continual broken promises and having to chase every step of the process. A simple issue turned into months of unnecessary stress because of poor communication and a failure to follow through on agreed resolutions.

Based on my experience, I would not purchase from Tutti Bambini again or recommend them to others.

My daughter has used her cot bed as a trampoline for the last 12 months and the slats finally gave way at 10pm the other evening. I emailed about replacements straight away. I didn't expect much as I'd bought the cot from Smyths, however, I received an email from Yasmine the following morning to say she would send out replacements slats for me. They were here the following day, less than 48 hours after my initial email. Excellent customer service! Thank you Yasmine 😊

Yasmine was amazing from start to finish and very understanding! I did not expect a replacement cot, however she went above and beyond with the offer.

Thank you so much as we love this brand and the quality is 1000/10.

X

There was a delay in customer service getting back to me after my initial enquiry. However when Casandra reached out the query was solved immediately. Very much appreciated. Thank you

The travel cot is easy to set up and use, the cot is sturdy and will grow into a toddler bed easily. The changing pad is better than others, as the larger size accommodates a larger child.

I contacted Tutti Bambini due to my son’s cot bed breaking down one side and asked if they sell replacement parts for it. Casandra got back to me within 2-3 days and asked what specific part I needed and in which colour and processed a replacement without charge, which I did not expect. Brilliant customer service 5*.

I bought a few pieces of furniture from Tutti Bambini when my daughter was born in 2022 which included a chest of drawers, cot and Jonah rocking chair and stool. I will soon be having a second baby and contacted Tutti Bambini as the cushion on the chair desperately needed replacing and it couldn’t be used without a new one. I was looking to buy a spare part if possible and Mheg from Customer Support came back to me very quickly and arranged for a new cushion to be sent to me free of charge which arrived the following day. I can’t thank you enough!

Great customer service! Mheg was really helpful and solved our queries. Moreover, the Moderna Cot bed is great! I definitely reccomend, it grows with your baby.

Spoke to Nickie from their customer support team looking for spare parts for a Ravena cot bed I'd inherited. She couldn't have been nicer and had all the parts I needed packed and shipped to me the next day, free of charge, within the week.

In a world where you're normally fighting with customer service, these guys do it the way it should be done

Amazing quality , easy to put together lovely fabric

Had some cosmetic issues with my order but the furniture itself is solid. Nickie, Customer Support Team Leader was fantastic, she sorted my problems for me efficiently and was so polite and helpful. An absolute credit to the company!

Amazing customer service from Yasmine. One of the slats for the modena cot bed had snapped and she was happy to send over a replacement free of charge that arrived very quickly!

Wonderful experience with my first order from
Tutti Bambini.
Thank you, Nickie for all your support with my order queries and being so quick to respond to my emails.
Much appreciated.

Spoke with Nickie regarding an issue with delivery, no fault of Tutti Bambini. Nickie Sorted this out straight away and got it all sent back out next day delivery. Very happy and can’t thank her enough for her help, very polite and understanding.
Thanks again Nickie

We purchased a cot mattress and mattress protector which was advertised on the website as "perfect companion" to the mattress. Upon receiving the product we then realised that the mattress protector was the incorrect size despite being recommended.

I contacted Tutti Bambini as I wished to return the product without the implication of a return fee as this was a description error on their website. Customer services were completely ignorant in achknowleding their website error meaning we are now forced to take action.

Will definitely not be shopping here again.

We bought the Modena package, great value and quality just what we wanted for grandson’s occasional sleepovers!
I did however have a need to call customer service, Jade was terrific, helpful and understanding, resolving my issue without fuss. I can’t thank her enough, she’s a star! Tutti Bambini are lucky to have such a wonderful person!!

We ordered a chair from il tutto which is part of tutti bambini, over 2 weeks passed with no updates on the order. When we called tutti bambini, Nickie was super helpful and improved our experience by informing us the chair was out of stock and helping us to choose an alternative and gave us a nursing pillow as a good will gesture.

Brilliant product range and my 8 month old loves her playpen she’s learning so much! We have the 12 in 1 high chair as well as the next to me. Can’t recommend Tutti Bambini enough! 👌🏻

We have not unboxed the baby bed yet. However, we went to a local baby shop to see it. Then ordered through their website. Delivery was very quick.