Tvlicensing Reviews 

1,306
•
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 209 reviews, most reviewers were let down by their experience overall. Consumers frequently report that customer service is completely unhelpful, while automated phone systems make speaking to an advisor extremely difficult. People also express deep frustration over receiving repeated, aggressive letters demanding money despite having valid coverage already in place. Some reviewers were not happy with unexpected payment errors, noting that annual fees were incorrectly charged multiple times. Reviewers additionally described troublesome interactions with field staff visiting homes and demanding entry without warning. Customers attempting to update their account details or report necessary personal changes face endless delays and unhelpful responses from staff.

What people talk about most

Customer service

Consumers find customer service to be extremely frustrating, describing long waiting times and unhelpful... See more

Payment

People report intense frustration and distress regarding payment issues, frequently citing unexpected double... See more

Service

Customers consistently note negative experiences with service, describing the system as a complete shambles... See more

Customer communications

Customers reported widespread frustration and negative experiences with customer communications, highlighting... See more

Staff

Reviewers express deep frustration regarding staff, frequently describing employees as arrogant, rude, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

7 o clock in the evening, and we get some flaming Child knocking on our doors, if we need a licence. The arrogant man, then started taking photos of our front doors. WE DO NOT REQUIRE A LICENC... See more

Rated 1 out of 5 stars

I have been trying to contact the TV Licence about my 80 year old mother who lives in shattered housing with dementia. Their website saye they open at 8.30 you listen to all their recorded messages gi... See more

Rated 1 out of 5 stars

Email me every year to check “if my circumstances change”. They haven’t but they won’t stop harassing me customer service is useful and think of the millions of taxpayer money on spam mail. Also y... See more

Rated 1 out of 5 stars

Just tried to cancel my tv license and they refused to cancel it. Who the hell do these people think they are? Spoke to the most arrogant, rude woman I have ever spoken to on the phone. I have now can... See more


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1.1

Bad

TrustScore 1 out of 5

1K reviews

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1.1

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(1,306)

208 reviews in the last 12 months

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Rated 1 out of 5 stars

Three hours on phone to cancel license and get a refund

Two and a quarter hours hanging on the phone that is not answered on two occasions. Two complaints and an email got me nowhere. Only way to cancel my license and get a refund is by phone. Finally on the third occasion phone was answered after 20 minutes and it took another 25 to go through the process. So three hours all told and still no refund yet.

March 10, 2026
Unprompted review
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Rated 1 out of 5 stars

Oh Dear oh Dear

Oh Dear oh Dear, what a shower of horse manure you are lol. See your now employing university grads cos your desperate lol.

11 years of your naff letters ive had off you, and yet you still dont believe im legally licence free. Thats why i ignore all contact.

Your Salesman in their jumped up stab vests, dont scare me, your a salesman selling a tax.

You should be done for a Class Action Harrasment Suit, because frankly your disgusting.

Do Go away. Believe me, your at risk of serious injury if you continue to get on my man tits at my door.

Roger.

March 10, 2026
Unprompted review
Rated 2 out of 5 stars

Harrassing bill payer

The only reason its 2 stars is the lovley lady Alexandra who felt my frustration and was polite and listened. Unfortunatley, TV licences sending letters and harrassment txts stating im behind on my bill when my payment history shows otherwise. There is 31, 30, 28 days in a month in which you can make a payment of the bill. NOT WHEN YOU DECIDE...... People are struggling to pay bills and this company is harrassing said pple. And your going to increase the license!!!!!!! Definitley will be considering to no longer have a license and get rid of the TV.

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

My tv licence was due to be renewed on…

My tv licence was due to be renewed on the 28th February 2025 but my tv broke so I decided not to renew it until I have bought a new tv so when I got paid at the end of march 2025 I bought a new one and decided to renew my licence at the beginning of April 2025 so I did but the tv licensing decided to back date my licence to the 28th February 2025 so I lost a month on my licence this year they decided the renew my tv licence on the 28th February and take the payment a month early it's going up from April 2026 to £180 it's a lot of money to pay to watch the same old crap

March 2, 2026
Unprompted review
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Rated 1 out of 5 stars

My partner and I and not using a TV

My partner and I are not using a TV, or steaming any program that requires a TV license.
TV licensing is constantly harassing us and threatening us with fines and prosecution although we said that we don't need a TV license.
I am finding this unbearable, it is like saying something to someone and them saying I don't believe a single word that comes out of your mouth. The world cannot operate like this. Stop harassing and bullying people

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting company

Trying to speak to a real person is impossible ,got directed to whatsapp chat which was what i can only describe as a gimmick of no use at all .Stop sending mail to my mums address saying your coming to visit property .She has passed away and property is going through probate .There is no ariel or wifi at the property .I have informed you of the situation and your still constantly sending mail to her address.Disgusting company with no morals ,have some respect and stop sending mail to peoples property when you have been told they are deceased and property is empty .

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

Why do they scare people

Why do they scare people? I have anxiety attacks eveytime I see their mail of anything about them and I am not even breaking their law. This should stop!
Find other ways to get money in your lame channel. Who would want to watch your programs anyway.

February 28, 2026
Unprompted review
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Rated 1 out of 5 stars

I don't watch live tv

I don't watch live tv. The last time i watched BBC, it was trying to pretend to be Netflix .

I prefer my 30 year old vhs tapes and internet radio .

I do not want scary letters forcing me to buy a licence which i can't afford and no option on the website to say "I do not want a licence. "

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

Not watched TV since 2023

Not watched TV since 2023. Have always had the courtesy to inform them that I do not need a licence. This week received a letter stating “our records show someone has used BBC i Player on a number of occasions over recent weeks”. Not only blatant lies but another example of the intimidating correspondence they send out to people who have no interest in TV. Complained to them, telling them to stop harassing me.

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

Rang to cancel the tv license and the…

Rang to cancel the tv license and the man on the phone felt like he was threatening me. I told him we do not watch live tv as we work full time and aren’t home but still insisted that an investigation would be done? What for? Absolute shitshow of a company. Taking people’s money and useless nonsense on tv.

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

These are liars and are scammers

These are liars, fraudsters and after your money! I tried to tell them I dont watch live tv or use bbc I player. They still i need a tv licence which Is a complete joke. These have carried on threatening me with enforcement officers and still trying to get money from me. All ur doing by not listening to me is sending enforcement out in which it will cost others to pay them.

February 24, 2026
Unprompted review
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Rated 1 out of 5 stars

Tv licence fee now cost £174.50

Tv licence fee now cost £174.50. Most of the countries even poor and developing countries stopped tv licence system decades ago. Why some very rich and developed countries is not stopping this tv licence fee. Monthly it is coming £15.For hard working poor peoples this £174.50 is a huge money and for peoples who are struggling to feed their families and children and had lost the right to watch TV due to money shortage and also each and every person has to pay this. For poor people its a very huge amount. Then what is doing with this TV Licence money. Millions of money giving as salary to staffs. Some staff gets million and 500k like that salary and also lots of allowance, and also terrible numbers of staff. A huge percentage amount of this money goes to salary itself.
Then what is the use of ordinary hardworking peoples daily watching Bargain hunt, Home under the hammer, Escape to countryside and antiques road trip etc. This programme only helps to some peoples to show their face in TV and show some rich peoples their money power by buying expensive houses and give a huge salary to staffs and other benefits including huge travel expenses. Ordinary people has not any use by watching this. Not getting any knowledge or entertaining.
The very interesting thing is ITV hosting a lot of entertaining world famous programs such as Britain Got Talent , X factor, I'm a celebrity, Ant& Dec Saturday takeaway,Celebrity Big Brother , X factor like this programs only run by getting advertisement money. How well ITV running their channel with only getting advertisement money.

So we are thinking to stop watching BBC and BBC iplayer or any channels and remove the antenna cable from TV. So we have not to pay TV Licence fee. And also we can watch breaking news and other important news bits from main TV broadcasters from all over the world from YouTube freely.
The very sad and frustrating thing about us we stopped watching BBC Channels several years back and still we're paying TV Licence fee yearly unnecessarily.

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

What ‘customer service’?

My address was slightly wrong on my licence. Went online as suggested to AMEND it. Couldn’t amend it without adding a moving date. I’m not moving! Took ages to find a phone number to speak to an actual person. Got through. Unable to find my details despite my providing licence number, name and address and direct debit details. Passed to another agent who also couldn’t find any details for me? Put on hold then advised to call back tomorrow to check if details changed????? Terrible customer service

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

The service is a bit of a joke

The service is a bit of a joke, and not that funny.
I called because I have to move temporarily. I went through a series of questions, just to be sent a Whatsapp link to a chatbot, and the call had ended.
I want to speak to a living person, not to text with a chatbot.

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Mad world we live in

I would estimate at least five tree's have been pulled up and destroyed to supply the amount of paper this "company" has sent me in letters over the last decade. Madness

February 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Absolutely disgusting service

Absolutely disgusting service. 79yr lady with dementia, recently widowed. Has received nearly 5yr free TV licence, as has pension credit. Now asked to provide birth certificate and more, before being given free licence again! SHAME ON YOU at TV licencing!

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

TV license staff, no clue!

I received a letter from tv licensing stating that my address did not have a licence! When I tried to call about it, I was met with data mining questions and told we need this info to sort your question out.

Why am I getting letters saying my address is not licensed, (I've been paying for 5 years).

If you are telling me your system is wrong you owe me 5 years worth of licensing fee.

February 11, 2026
Unprompted review

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