On 2 occasions I almost choked to death from taking Recharge. The tablets are rough and get stuck in the throat. I contacted TWC to tell them of my experience and suggested they "rethink" the way the... See more
Company replied
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Review summary
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What people talk about most
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I didn't like the lack of communication. I placed my order early April and suddenly realized, late May, that I had not received it, but was charged instantly upon placing order. I called and was tol... See more
Company replied
I love this new approach to health and wellness. The access to the most effective meds and supplements that can really make a difference and the supportive research and articles backing them up. The... See more
Company replied
Everyone was very courteous and trying to be helpful, however, the start-up process was rather difficult to understand and get moving with all the parts and pieces. 1 finally received my first prescr... See more
Company replied
3.4
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Customer service Christine and Dr Smith are both amazing
First customer service Christine and every other customer service representative I have talked to have been absolutely amazing!!! In light of changing pharmacies and ramping up to meet the need I think they are doing great! There have been a few glitches, but I feel completely understandable! I am super stoked with my doctor Doctor Smith who really wants to make sure I have every tool to fight my cancer!
June 30, 2026
Unprompted review
Reply from The Wellness Compnay
We appreciate you taking the time to share this. It's gratifying to know we made a difference. Thank you for being part of the TWC community.
TWC Team
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False Advertisement
False Advertisement. The TV ad included the fact I would get Z-pack. Kit did not come with Z-pack and included a replacement antibiotic. Unwilling to compromise and send the drug I wanted for an international trip. I have received an update regarding your Travel Emergency Kit (TWC#1320662) and wanted to share the latest information with you. After reviewing your order, our Specialized Team confirmed that your Travel Emergency Kit does not include a Z-Pak (Azithromycin).
At the time your order was placed and processed, the kit included Ciprofloxacin (generic Cipro®) instead.
June 29, 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand your concerns regarding the medications included in your Travel Emergency Kit, especially when preparing for an international trip. We appreciate you sharing your feedback and the opportunity to provide clarification.
We’d like to clarify that the medications included in our Travel Emergency Kit were in the process of transitioning as we recently updated the medications provided in the kit. During this transition period, the contents of the kit may have varied depending on when the order was placed and processed.
We understand how important it is to have confidence in the items included in your kit, and we apologize for any confusion this may have caused. We are continuously working to ensure our product information is clear and up to date for our customers.
Best Regards,
TWC Team
I thought by the commercials there was…
I thought by the commercials there was more medication included. Over priced for what we received. Support was excellent though. Kevin
June 27, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback. We’re sorry to hear that the contents of the kit did not meet your expectations and understand your concerns regarding the value of the product.
We appreciate your kind words about our support team and are glad to hear you had a positive experience with them. We also value your feedback regarding our product information and will continue working to ensure our offerings are communicated clearly.
Thank you for taking the time to share your experience.
Best Regards,
TWC Team
A company you can trust
I would have given them a 5 star but it did take longer than usual to process my order. However, after contacting them they excelled my order and I received it 2 day mail. Their products are great and I feel safe using them.
June 25, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback and for your kind words about The Wellness Company. We’re happy to hear that you trust our products and feel confident using them.
We sincerely apologize for the delay in processing your order, and we appreciate your patience and understanding while our team worked to expedite it. We’re glad we were able to assist and that you received your order promptly after reaching out.
Your support means a lot to us. If you feel that your experience has been fully resolved, we would truly appreciate it if you would consider updating your review to a 5-star rating.
Thank you again for your trust and for being a valued customer.
Best Regards,
TWC Team
I ordered the Ultimate Spike Detox
I ordered the Ultimate Spike Detox. I received a bottle of 120 capsules as expected. What I did not expect is that more and more bottles arrived to the point where I have now 7 bottles at 120 capsules each. I do want to use the product, but it would be much easier financially if I would receive 1 bottle per month, especially since each bottle is $80.00!!! When I asked if I could return any bottle, I was told that there is no refund! That means that the Wellness Company has charged me $ 640.00 up front!!! Be careful when you order from that company!!!!!
June 26, 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand your concerns regarding the unexpected additional shipments and the impact this has had. We appreciate you sharing your feedback, as it helps us identify areas where we can improve our customer experience.
We’d like to clarify that, before adding a product to the cart and again before completing checkout, customers are provided with the option to select either a one-time purchase or a subscription. We aim to make these choices clear so customers can select the option that best fits their needs.
Thank you for bringing this matter to our attention.
Best Regards,
TWC Team
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Beware: Charged for a membership renewal without any notice
Charged for a membership renewal without any indication on my profile that this would be a recurring charge, and they will not refund. Tried to delete my profile so they don't have access to my credit card and they say this is not possible!!??
June 25, 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand your concern regarding an unexpected membership renewal charge. We appreciate you taking the time to share your feedback, and we’d like to provide some clarification.
Please be assured that your membership renewal has already been canceled, and there will be no further renewal charges moving forward. We also send email notifications 3 days before a scheduled order or membership renewal is processed to help keep our customers informed and allow time to make any necessary changes.
We understand your concerns regarding your account and payment details, and we’re happy to assist with any questions or requests you may have. Thank you.
Best Regards,
TWC Team
I had a question and order concern
I had a question and order concern. Customer service responded quickly with a fully detailed answer to my question and eliminated my concern.
June 25, 2026
Unprompted review
Reply from The Wellness Compnay
Your kind words brighten our day. We're so glad you had a positive experience with our team. Thank you for your continued support.
TWC Team
Have not received my paid for…
Have not received my paid for medications. Ordered April 30th. Have called and been told it's coming.
April 30, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for reaching out to us. We'd be happy to look into this matter for you. I've sent you a request for your order information so we can assist you further. Thank you.
Best Regards,
TWC Team
I need to update this evaluation. They replied promptly that they would fix the problem but as of this date, my refunds have not been completed. I have sent numerous emails and finally called.
I think this is a great company but they have some things to work out. I ordered a product and got the first order. Then I recieved nothing for months. I then noted that I was being charged every month the $348 charge. Come to find out I had to reply to a medical questionnaire form but they gave me no indication that I needed to do it and it was going to my spam. They resolved it promptly and politely but the system needs to get better. I have no doubt they will improve as they are committed to a better health care system.
June 23, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback and for your kind words about our company. We’re sorry to hear about the confusion surrounding your order and the medical questionnaire requirement.
We understand how important clear communication is, especially when it comes to health-related services. We appreciate you bringing this experience to our attention and are glad to hear that our team was able to assist you promptly and politely.
Your feedback regarding the notification process and system improvements is valuable, and we’re continuously working to enhance the overall customer experience. We truly appreciate your understanding and support as we continue striving to provide better healthcare solutions.
Thank you for being a valued customer.
Best Regards,
TWC Team
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My frustration with the overall…
My frustration with the overall Wellness Co. regarding replenishment services was significantly quieted and communications improved due to the representative sincerely trying to resolve issue. The honest calm nature of the representative was evident as we pursued the resolution. I appreciated that.
June 24, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you so much for sharing your experience. We're thrilled that we could meet your expectations. Your support is greatly valued.
TWC Team
Their Tirzepatide gum is useless, Siren Song customer service
Their Tirzepatide gum is useless product. Additionally I contacted them about canceling a second order that I did not place and they sent it to me anyway and charged my credit card. Siren song customer service that will do anything to not cancel or refund an order. BEWARE!!!!!
June 23, 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and appreciate you sharing your feedback. We understand how concerning it can be to receive an order you weren’t expecting and want to clarify how our ordering options work.
When you first placed your order, you had the option to choose between a one-time purchase or a subscription order. Our subscription option includes a 10% discount, and subscriptions can be canceled at any time before the next order is processed and charged.
We’re sorry for any confusion or inconvenience this may have caused. We’d be happy to review your account details and help address any remaining concerns. Please reach out to our customer support team so we can assist you further.
Best Regards,
TWC Team
Replenishment order still hasn't been…
Replenishment order still hasn't been processed after almost 2 months even though I have been charged. No one will give me a definite date of shipping. Highly annoyed
June 24, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for reaching out to us. We're sorry for any inconvenience this may have caused. We understand how disappointing it is to wait much longer than expected for an order, especially after you've already been charged. We also want to acknowledge the recent order delays on our end and appreciate your patience while we've worked through them.
I can see that your order has since been delivered, and we hope everything arrived as expected. If you have any additional questions or need further assistance, please don't hesitate to reach out to our team. We're always happy to help.
Best Regards,
TWC Team
110% scam
I cannot imagine what could induce reputable physicians to abandon their practices and become hucksters, selling penny antibiotics for $300 or worthless "weight loss" drops. (If I ever need the former, I'll simply ask my internist to write me some CIPRO "for a rainy day.") I am certain The Wellness Company will presently be selling "magic holy water" like Peter Popoff Ministries.
(BTW, I have a suggestion that should be far cheaper than weight loss drops: PUSH YOURSELF AWAY FROM THE TABLE. "Oh, but I have GLANDULAR problems!" they'll protest--while downing the day's eighth box of Hostess Cupcakes.)
May 31, 2026
Unprompted review
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Stop gap until eligible for Medicare
My husband retired so I am no longer insured by his company and Obama care has made private pay insurance so expensive, I cannot afford it. The Wellness kit has been a lifesaver to treat my reoccurring sinus infections.
I had a little trouble navigating the site the first time but the online customer support was very responsive. Even the AI was great.
June 23, 2026
Unprompted review
Reply from The Wellness Compnay
We truly appreciate your generous comments. It's wonderful to know we could provide excellent service. Thank you for choosing TWC.
TWC Team
The Wellness Company is very special!
The Wellness Company is very special and absolutely unique with the services that provides and the outstanding care of the people like me that are reaching out to get help and have questions. I am very grateful! God bless and prtect them!
June 23, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for the kind words. We're delighted to hear you had a great experience with us. Your support means the world to our team.
TWC Team
Their overpriced supplement for hair…
Their overpriced supplement for hair loss gave me extreme Diarrhea and they offer no refunds which is not made obvious when purchasing.
June 15, 2026
Unprompted review
Reply from The Wellness Compnay
We’re truly sorry to hear about your experience and upsetting it must have been to deal with these side effects. Your health and well-being are very important to us, and we take reports of reactions like this seriously.
We regret that you feel our refund policy was not clearly communicated at the time of purchase. We always aim to provide transparent information, and we appreciate you bringing this feedback to our attention so we can continue improving the customer experience.
Thank you for sharing your feedback with us.
Best Regards,
TWC Team
Justin was very clear and thorough with…
Justin was very clear and thorough with the process.
June 23, 2026
Unprompted review
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Im surprised they only have 3 stars
I was surprised to see 3 stars. I had nothing but a great experience with TWC.. very helpful, always able to reach a live person when I called. Immediately responded when I emailed. Friendly Professional Service. No complaints!!! 5 Stars
June 8, 2026
Unprompted review
wellness co the worst customer service…
wellness co the worst customer service I have ever experienced
June 23, 2026
Unprompted review
Any allergies, no substitutes
I received my kit after speaking with a doc via telephone. I explained my allergies in that conference. I received my kit after a long wait. The one time I needed it, I looked into everything in the kit and they do not include any substitutes for meds you might be allergic to. None of the meds in there were suitable for what my issue was at the time. There is no discount if you don't get the full kit. They don't tell you on the phone that you will not get a suitable substitute for the meds that you're allergic to either. Paid full price for an incomplete kit. No happy about that.
June 20, 2026
Unprompted review
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