Twilio Reviews 870

Their product sucks!!! I don't know which genius tech thought to block short messages on an online number. I CAN NOT receive any OTP messages at all. I CAN NOT verify anything linked to that number. I tried to call them but no… You have to be a premium customer so they’d answer your phone call. A sh*tty service with sh*tty customer service. Shame on you!

The process to get your client and campaign set up is very disconnected. They won't allow you to talk to someone live unless you pay them $250/month for an upgraded service contract. They take weeks and don't update you unless you navigate their maze of a site and open a ticket. Even then, their AI chat was telling me I don't have a high enough service contract to communicate with them. They then respond a couple of days later to tell repeat the status of campaign.

Awful support. Tried to use service, but they never responded to my ticket. It is now 3 weeks later. Now not sure if I will get a refund, because you have to put in a support ticket for that as well...

If you’re considering Twilio for your business — don’t. I’ve been building businesses for years, and I have never experienced support this slow, disorganized, or outright incapable.

I made a simple mistake when signing up: I accidentally created a business account instead of a solo entrepreneur account. That’s it. A 15‑minute fix with any normal company. Instead, Twilio turned it into a week‑long nightmare.

To even get started, I had to deposit money — twice — because the system wouldn’t let me proceed without adding funds. So now I’m $40 in, and still unable to get a phone number or verify my account.

Here’s what the “support experience” looks like:

No live support unless you pay for a higher tier.

One response every 24 hours, always in the middle of the night due to overseas support.

Endless ticket shuffling between departments, each one saying “that’s not us.”

Contradictory system messages telling me I’m verified, then not verified, then verified again.

A verification loop that sends you in circles — pick a number → verify → “you’re verified” → back to pick a number → “you need to verify.”

Support agents who can’t fix basic account issues and keep passing the problem to another team.

No confirmation emails, no status updates, no urgency, no ownership.

My business has been on hold for over a week because Twilio cannot solve the most basic onboarding issue. A company worth $17.3 billion somehow can’t provide functional support for new customers trying to give them money.

I finally had to ask for a full refund and account cancellation because it became clear that Twilio is simply not capable of resolving even the simplest problems in a reasonable timeframe.

If you value your time, your sanity, or your business — look elsewhere. Twilio’s support is the worst I’ve encountered in the tech world, and their reviews (1.1/5 on many sites) are absolutely earned.

i connected my systems and paid them and they wouldnt approve my number, they seem to only cater to fortune 500s / monopolies - dont waste ur time, this company is evil

Their customer service is terrible, none existent actually. They do not listed to anything you tell them and instead constantly feed you stock answers from the support docs regardless of relevancy. The goal seemed to be to get you to pay to notify them of a broken feature in their system, which is outrageous. More than 3 weeks in, a dozen emails back and forth with video and no one still can understand their system is broken.

Account suspended without explanation in January 2026. Freephone number 0800 088 4252 has never connected a single call. Support ticket #26593986 raised over 30 days ago — no response. Security email bounces as unmonitored. Console login blocked showing 'Inactive user' — making it impossible to even raise a new ticket. A formal Letter Before Action and Schedule of Losses totalling £8,930 has now been sent to Twilio's legal department. Avoid if you are relying on this service for a live business

Easily the worst software ever built, completely unintelligible. As of May 2026 they have a new version in preview and it is just as bad.

Their incompetence is so extraordinary that it really should be studied. I honestly have no idea how they can make something so terrible, twice. The only thing more incredible is that their main partner, Meta, has also managed to rival them for worst ever UI, which is weird, because Meta created the most popular front end development framework. It's beyond belief.

They'd be better off not having a console but just charging people 30 quid each time you want something done, so one of the poor souls working for Twilio get it done on the backend somehow and spare you the 600 quid in time it actually costs (to get nowhere).

I'd suggest they make a CLI tool but they would not be able to and I'd be amazed if Claude Code could operate it. It would be like the Enigma Machine. In fact it would make for a great benchmark of AGI for LLMs.

That's what they should do! Pivot to writing byzantine tests for AGI.

Had multiple unknown numbers operated by Twilio call within the last 3 hours (11/5/26) All sent to voicemail with explicit instruction to leave a message or the call would not be returned. Hung up with no message. Suspect a Spam bot using random rotating number algorithms on purchased Twilio numbers or they’re spoofing genuine Twilio numbers on CLI. Weird if the latter - why not spoof any old number so probably actual Twilio numbers. Either way Twilio need to address this activity. I’m reporting this to OFCOM in the UK

Increasing your price by 9X should be considered fraud! This is like pulling the rug under the feet of my business. I have used Twilio for almost 1 year with no issues and then suddenly I got the monthly bill with of $138, my monthly fee has gone up from $15 plus usage fees per month for the phone number to $135 plus usage fees, this is criminal! the worst thing is that I got no emails or notification and the customer agent lied to me saying they sent out notifications to their customers but I can prove that this is a lie!

They are another group of capitalist American thugs trying to force companies to verify their legitimate business via dodgy social media platforms such as LinkedIn. Why? Because Twilio and LinkedIn are business partners. Specifically, Twilio Segment (a Twilio company) integrates with LinkedIn to help marketers use customer data for advertising. They shut down a medical company for three days until we could find an alternative. we went with Dingo Mail in Australia. Sick and tired of Americans trying to control my business in my own country!

Submitted correct business verification documents multiple times. Twilio rejected them without explanation, opened 7 separate email threads for the same issue, then went completely silent. No resolution, no clear requirements, no support. Wasted days waiting for responses that never came. Completely unacceptable for a company charging business rates. Looking for alternatives.

Needed with with an A2P messaging use case.

Constantly rejected with no response — support said my application was fine but the the profile associated with the application was incorrectly configured. The profile is locked and cannot be updated.

Created a new profile with updated information, documents say verification takes 24 hours. The verification is still pending six days later.

Terrible interface, terrible support. Awful experience.

i'm spending so long failing to find where to stop the number i ordered ! basically almost impossible within 30 minutes because their menu don't respect common UX on the web ! basically i'm loosing 20$ and have no clue how to stop so i will just block them

Our company cancelled our month-to-month contract with Twilio months ago. They continued to charge our credit cards, and even after cancelling our credit card, Twilio kept charging it. I would not be surprised if they found themselves in a class-action suit for these dishonest practices, very soon.

Came here to leave a bad review and realised that I should have came here before trying to use their services and I would have saved a lot of time.

What an absolutely bizarre company, how can they stay in business? I don't think I could possibly say anything that hasn't been said before. All I will say is this "believe the awful reviews, don't waste your time. This company does not care about the little guys. They stay in business because they have some very large clients, and that's all they care about. I will be reporting them to regulators in my country. If enough people do, something will get done about them.

The core API infrastructure might be standard, but actually deploying Twilio into a live tech stack is currently a nightmare. We attempted to route our automated SMS sequences through them, but their A2P compliance and verification systems are completely broken. Campaign registrations and toll-free verifications are a black box—they reject compliance forms repeatedly without providing actionable data on what to fix, causing weeks of deployment delays. What's worse is the predatory billing: they continue to run their monthly billing scripts even when your campaigns are stuck in pending status. When you try to get help, their support bandwidth is zero. It's a massive drain on operational bandwidth and you end up paying for a service you cannot push to production. Dealbreaker.

Twilio is rejecting A2P because they get paid for each rejection. I use identical opt-in form language, pp and T&C language with another phone carrier that doesn't use Twilio... and wallah... no issues!!!!!!!!!!

Why is TCR approving one phone company, but not companies that use Twilio?

Debate conspiracy or not... they HAVE an incentive to reject.

I signed up with twilio to assist me with my BeeSign business e-signatures for sending SMS messages. They charge non-refundable 20 bucks for initial sign up. They keep rejecting the toll free verification request I made and they refuse to explain or assist clearly on why it keeps getting rejected and how to use their service. don't recommend them to anyone

I had a disappointing experience with Twilio’s recruitment process.

After completing an initial interview, I was informed by the recruiter that there would be a delay of around two weeks, as another candidate was on holiday, and that I would then be scheduled to redo the interview with the hiring manager.

However, after waiting beyond the stated timeframe with no follow-up or update, I instead received a rejection email. This sudden change in direction, without any prior communication, felt misleading and unprofessional.

Candidates invest a significant amount of time and effort into these processes, so clear and consistent communication is essential. Unfortunately, this experience did not reflect that.

I have since moved on and secured another opportunity, but I hope Twilio improves its recruitment process and candidate communication going forward.