Twinkly Reviews 1,512

Many thanks to Twinkly for their outstanding customer service! I had some issues with a box and its performance. They were quick in their response and made sure that I was completely satisfied with their fix. They far exceeded my expectations and I highly recommend their products and commend their hospitality.

The support team at Twinkly were extraordinary in helping me out with a new power supply for one of my numerous sets of Twinkly lights I run year round. Super fast, kind and very helpful customer service supporting a great product.

Rapid response to my issues around getting twinkly lights to see wifi and map properly. Friendly support staff stayed with issue until resolved

I reached out to Twinkly support after discovering that one of my sets of lights were no longer working due to a failed power supply. Twinkly Support were quick to respond and after identifying the required UK power supply, promptly sent out a replacement FOC. It arrived via UPS a few days later and now all my Twinkly lights are up and operational in time for Christmas. Excellent customer service.

I contacted support for twinkly and wanted information about replacing the power supply for my lights. I was just wanting to know how to purchase a new one. But the support team decided to replace it free of charge. I can't express how much I appreciate the great customer service. That's why I will continue to purchase their products.

I have purchased many of the Twinkly products for my smart holiday lighting. The innovation and quality is excellent for these products and continues to be updated. Technical questions are answered in 24 hours and I am thankful all my lighting automation needs are with the Twinkly family. Keep up the great work and and value.

Oh my God this company is truly amazing. They offer the best after sales support I have ever encountered. Their products are truly amazing and just spectacular. I honestly cannot praise this company enough.

After using the Christmas tree lights for 3 seasons and stored them in a box inside the house when not in use. The power adapter failed when I tried to plug it in this year.
The process of getting a new adapter needs to be easier as it’s been a headache.
Initial response from customer service was quick. But due to my location they said they couldn’t ship to me. So I found a solution to get it shipped to UK for a friend to bring it to me before Christmas. But that correspondence was then left unanswered for 3 days until I had to prompt them again to as what was happening. At this stage it was too late to get the adapter to my friend intime before his flight.
Also, I did give option of 2 addresses to ship too depending on when it could be delivered by. But that was not followed either.
Twinkly lights have been been put back in the box for this Christmas and I have had to buy new cheaper tree lights instead awaiting the new adapter for Christmas 2026.

I didn´'t believe through email communication they would find the solution for not getting effects selected for christmas tree. But they never gave up and tree is werking again like last year.
Big thanks to the support team.

We now have 6 of the Twinkly products and find their performance and quality to be very good. This year we had a problem with one of the transformer plugs so contacted the Twinkly support team who quickly identified the problem and sent a replacement. This was excellent service and we thank them for their help.

We have several strands of Twinkly lights and they work great! This year, one of the power supplies failed and they quickly sent me a new one and got us back up and running. Thank you!

After contacting twinkly support to trouble support an issue with lights not connecting to network I received several helpful step by step instructions by email to work out what the issue was. Eventually it came down to power supply being under powered. Twinkly have shipped a new power supply which is about to arrive. Very customer focused for an amazing product.

I have 4 Twinkly devices outside my house.
A tree, for the Christmas/New Year period.
Plus 3x permanently installed strings.
2x 250 strings and a 400 string across the front deck.
On Friday I turned on the lights for the Christmas season and the PSU on the 400 went pop.
I switched over with a PSU on a 250 to prove the fault and then started searching the internet to get a replacement. I sent an email to the Twinkly helpdesk, to be honest, not expecting a reply.
On Saturday I found an email asking for some details of the unit and PSU which I supplied not knowing their likely response as the unit is about 3 years old.
On Friday I received a replacement PSU free of charge sent to my home.

Before I begin, I've saved every email as proof of the issues I'm about to describe.

First off, how can you run a tech design company without offering phone support?

When we first bought this tree from Costco, the kids loved changing the patterns and colors. But this year, the connection stopped working, and tech support only communicates by email.

We've been emailing back and forth for three weeks now (( since Thanksgiving )), but they haven't resolved the issue. I've even sent them two videos showing the problem.

Christmas is right around the corner, and the kids are disappointed that they can't enjoy the tree we spent so much money on.

I wonder what one of the company owners or top managers would do if they were in the same situation?

Twinkly's are designed for inside and outside, so it makes every garden unique. To have a eyecatcher is ensured and ideas grow day by day. Also the support team is about to explain and advise correctly, and is open for recommendations that might be introduced based on user feedback. Keep going Twinkly and bring the magic to all of us!

After many years of continuous use 3 light strings power unit failed. We love the lights but they are expensive but Twinkly agreed to replaced all the power supplies. And today I got my first replacement and it works again, great product and great service

Even if only a few people read this message I hope to save you the pain of dealing with this company.

I ordered Christmas lights a little over a month ago, just to be told close to a week before Christmas that there was an error and the order would be dispatched in a few days, which essentially means I won't get the lights I ordered more than a month ago before Christmas. I Don't normally leave reviews but this has irritated me that much, whats the point of receiving Christmas lights after Christmas? The company is terrible and they don't even offer expedited delivery to resolve the issue. If I could give a negative star review I would, avoid this company unless you order 6 to 10 months in advance.

Had a power source go out in one of my Twinkly curtains and customer service was quick to respond. I greatly appreciate their helpfulness!

I've had Twinkly lights since around 2021. Pro, Plus, Gen I, and Gen II. The lights are high quality. I am torn with my feelings towards them. The mapping feature is awesome. They hit it out of the park. I love it. The app and connection every year makes you want to smash the lights. Settings on your router/wifi have to be perfect. This year, 2025, I was informed they made some software changes to the app. If connectivity actually has become easier, then I would 5 star it.

Our power adaptor went out and we needed a new one. I sent an email and received an immediate response requesting some information, and before I knew it, my new adapter was on its way!