Tyger by the Tail Reviews 

I ordered the new huggie range as soon as they were released on the Friday (it was my error that I ordered the larger pair rather than the smaller pair) I obviously did this without realising so I contacted them immediately to see if I could swap the order from the larger huggies to the smaller ones and also, add on another pair in the other colour. Bella got back to me immediately and kindly ordered to alter my order. I was then sent me an invoice to pay the extra for the second pair. I was advised that they would be dispatched that following Monday. Monday came, no dispatch email so I contacted them on the Tuesday to see whether there was a delay. Bella confirmed that the order had been dispatched that day and sent me a Royal Mail tracking code. This did not however, appear on my order with Tyger so I was a bit confused. Anyway, a few day’s later still no movement on my order so I contacted Tyger again. They said they’d contact the courier. I decided to do the same by telephone and Royal Mail confirmed that Tyger had only generated a label for my order not physically dispatched the items. I contacted Tyger immediately to let them know to say, that the parcel must be lost and I even offered to pay for next day delivery for the earrings to be resent to me and if the other parcel ever turned up I’d just refuse delivery. I didn’t receive a response the same day meaning no chance of sending the earrings out again that day 😢 Bella did however respond on the Saturday to say that the ‘investigation is still ongoing and that the items are no longer in stock so id need to wait until Tuesday for a refund’, nothing to reassure me or offer me anything else and nothing to say when the items would next be in stock - just an offer of a refund which I wasn’t bothered about. Disappointed to say the least, I ordered immediately after the new release because I couldn’t wait for the jewellery to come into stock. I’d even emailed them a month previously to ask when they’d likely be selling the huggies as I’d seen them on a photo on their webpage when I was browsing. I was so excited. Now I’m probably going to be receiving a refund and that’s not what I wanted, I wanted the actual earrings. Totally gutted and there’s nothing I can do. Bella’s service was at first good but, the delayed replies are a bit frustrating and I’m just gutted to be honest. I really wanted the earrings and can’t find anything similar anywhere else!!!!

*I’d be more than happy to change my review if I had a positive resolution and this is also no reflection on Bella, just venting my frustrations in how it’s been handled and upset I won’t even get the item I have wanted for so long*

Ordered from this site and one of the items I received was wrong, after getting in touch they asked if I could send it back and they would send me the correct item. I paid an extra £5 to ship it back, and they haven't refunded the item, or sent me the correct one so ended up out of pocket. Customer service is extremely poor they've ignored my last email, and are clearly happy for people to lose out due to an error on their end. Absolutely would not recommend, waste of time and money.

I was due to receive a refund for a pair of earrings as part of a larger order that I sent back 12 days ago.

Initially this was to be an exchange, but I decided against it and requested a refund instead. The company was responsive until I suggested a refund which they agreed to - I have not received any contact after this agreement (despite chasing) in over eight days (they claim their costumer service responds within two days).

I have no idea whether they’ve received the package I sent back or are processing the refund because they’re ignoring my emails. All I am asking is for confirmation of receipt which I feel is standard follow up.

Due to this poor communication, I can’t help but feel like they no longer care now that they have to refund me, despite this being part of their policy.

Do not bother ordering unless you’re certain you want the item - I was more than happy to pay my own return postage under the assumption that I would get £59 back, which I guess I’m not getting back at this point.

Really disappointed after a good first impression.

I went to their easter egg hunt and won a prize, and have tried using it multiple times but it doesn't work as promised. I have emailed and sent DMs on instagram with no response for a few weeks now. Really disappointed with their lack of customer service.

I’m writing this review from my experience with Tyger by the tail. I’d like to state my order was received 10 days after I purchased despite the website claiming all orders made before 2pm will be sent out the same day my order most definitely wasn’t. There was no pre order items or personalised items that I purchased. I paid £5.90 for 1-2 days delivery to ensure it arrived on time and what a waste of money that was sadly. I was given no response from the customer service asking when my parcel would be sent out. My fault is with the delivery and the false advertising of same day/fast delivery.

Beautiful jewellery.

I have not received my order, I have emailed via the website twice and have recieved no reply. I have been unable to find a contact number to speak to a person directly. The 2 pairs of earings were a gift for my daughters birthday which has now passed

Awful customer service I ordered a custom ring which came with the wrong personalisation, took weeks to hear back from them and they requested I sent the wrong one back before they could make the replacement. Had no communication from them at all after sending the ring back, eventually received the new ring which was gold not silver so why they needed the old one to remake it is news to me. They ignore emails and just make everything so long winded when there’s no need. It was a present for my partner who has still not received it over a month after his birthday.

I ordered the earrings for over 220 GBP, they arrived 2 months after ordering and have had them for less than 2 months now and they have already started to discolor. I have hardly used them and they have not had any contact with water, the jewelry are turning red and black. Expected high quality jewelry I will not be ordering again.

Absolutely love my earrings!! Such good quality I’ve had to order myself another pair. The Tyger team are lovely too - great customer service and fast delivery.

Really gorgeous earrings and fab communication. Would highly recommend; always complimented on my jewellery, and they’re such stunning pieces!

Love my earrings! They were made to order which I expected to take a while but they still arrived in a really reasonable timeframe! So happy about them as they are super pretty and i’ve gotten a bunch of compliments on them. I love how light they feel as I hate the feeling of heavy earrings. 10/10 would recommend!

I don't normally leave reviews, but I had to for this as I genuinely can't stop wearing my hoops! They've become my staple... also I needed to change from silver to gold and customer service were really helpful with this. Thank you, best earrings ever!!

I placed an order on the 2nd June with the website claiming it would be dispatched within 2 days.

The item was never dispatched. I contacted customers services and received a reply to say the order had been generated but not collected by the courier and they would look into it.

I sent a follow up email asking for confirmation the order had been sent and I’ve heard nothing back from them. The order was for over £80, and there is no explanation or update despite me reaching out.

Ordered on June 23rd. The website said dispatch within 2 days, but it’s now been over two weeks and I still haven’t received anything. Customer service promised a reshipment on the 7th of July, but never followed up with tracking or updates. I’ve chased multiple times with no clear response.

Poor communication and very slow fulfilment. Would not recommend.

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After I left my first Trustpilot review, the store reached out by email last night, apologised, and promised to send a replacement via Royal Mail First Class today.

This afternoon, they sent me a tracking number — but it’s not First Class, it’s Royal Mail Tracked 48, which is slower. As of this evening, the tracking status still shows “Royal Mail is expecting the item” — meaning it hasn’t been dispatched yet.

I appreciate the apology and partial refund, but the repeated delays, broken promises, and lack of follow-through make this a very disappointing experience overall.

Having gotten off to a rocky start, I did not recommend this company in my review.
They have now rectified this. The ring is lovely, hence my upgrade in rating.

Ordered the 'estrella' ring in silver and it is soo beautiful, amazing quality and such speedy delivery. Nice 10% discount on first order too, love this brand and will definitely buy again. Thank you :)

Ordered some earrings and they are beautttiful!! Had a query and the customer service team on instagram were so helpful and went out of their way to make sure everything went smoothly with the order! Delivery was speedy and earring quality is lovely. Will be ordering again 😊

I ordered a custom flat ring in silver. It arrived a week earlier than expected and I absolutely LOVE it. (It can take up to 5 weeks, mine came in 4)
The quality of the ring is outstanding, it is 925 sterling silver with a really good weight to it.
The silver is so shiny and bright, it looks amazing beside my other silver rings.
Now it is a little chunky, but if you look at the photos on their site of the ring being worn it is true to size how it looks in person.
I chose 4 letters on my ring and they are carved perfectly.
This is a really good quality piece of jewellery and it was so worth the wait, I would 100% recommend

Ordered holy tyger earrings and the status has not changed from being „confirmed” for more than 7 weeks already. They haven’t respond to my email either. My order number is 2630, maybe they’ll at least find this review and update me.

UPD.
Today is the day I’m changing my rating to a 5-star one, because Tyger’s manager, Celia, contacted me shortly after seeing this review. My earrings finally got shipped (she said there had been a Shopify error) and the order became trackable. Today I unpacked the product and I can say it’s 100% a handmade item, as each detail looks very solid. I’ll definitely order again. If you’re still waiting for your item and they won’t reply your emails, try posting here and include your order number.