Shakil was great & talked me through everything that I needed to do. Simple process & clearly explained. there was only a slight hitch with getting the documents 'virtually' signed ... but I think t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good experience setting up my account online to receive card payments. Account was quickly and easliy set up, but its annoying that you don't get a user name and password to start using it a little q... See more
Company replied
"Kashif was absolutely fantastic! Helped me set up a pay by link account with ease and explained everything clearly. Super polite and knowledgeable - made the whole process stress-free. Highly re... See more
Company replied
Verity Gibson made our transition to Tyl from our existing supplier so super easy. Nothing was too much trouble for Verity and she managed every aspect with ease and professionalism. We were up and... See more
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Company details
About Tyl by NatWest
Written by the company
Take card payments anywhere, anytime with Tyl by NatWest.
We have a range of card machines that could suit your business, whether you're out making deliveries or taking payments from behind the counter. It's quick and easy to set up, and once you’re up and running you can look forward to next business day settlement and peace of mind.
With Tyl, every tap is more than a transaction. That’s because for every card payment you take, we donate to charities and community projects around the country via our Giveback Community Fund.
We have a range of card machines that could suit your business, whether you're out making deliveries or taking payments from behind the counter. It's quick and easy to set up, and once you’re up and running you can look forward to next business day settlement and peace of mind.
With Tyl, every tap is more than a transaction. That’s because for every card payment you take, we donate to charities and community projects around the country via our Giveback Community Fund.
Contact info
United Kingdom
- 0345 901 0001
- tylbynatwest.com
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I am loving the Tyl & the portal
I am loving the Tyl & the portal, the team are so patient when there's an issue. We recently had the change the device, customer services were great at talking me through the process giving me valuable advice too.
March 12, 2025
Unprompted review
Reply from Tyl by NatWest
This is great to hear! Thank you for taking the time to leave a review! :)
JATTY THANDI WAS VERY HELPFUL AND…
JATTY THANDI WAS VERY HELPFUL AND PATIENT AND EXPLAINED EVERY STEP GUIDING ME THROUGH THE CARD PAYMENT PROCESS STEP BY STEP OVER THE PHONE MADE IT VERY EASY, EXCELLENT SERVICE
March 17, 2025
Unprompted review
Reply from Tyl by NatWest
We're pleased to hear Jatty provided excellent service! Thanks for taking the time to leave a review. 😊
Umar what a star,couldnt say enough…
Umar what a star,couldnt say enough about a man that done so much more than i expected.From being so helpful to getting thinks sorted so easily and efficiently.
Thank You So Much Umar!!!!
March 17, 2025
Unprompted review
Reply from Tyl by NatWest
This is great to hear! Thank you for the 5 star review! :)
Raj was great from start to finish
Raj was great from start to finish, made the process extremely easy, knew the product inside it and his communication was top notch. Seamless process, would highly recommend.
March 13, 2025
Unprompted review
Reply from Tyl by NatWest
We're so pleased to hear Raj made the process extremely easy! Thanks for the review. 😊
Umar was fantastic from start to…
Umar was fantastic from start to finish. He was extremely knowledgeable and had a really friendly but professional approach. We got the application done in just a few minutes and everything was made clear and easy to understand. Thanks Umar Ashraf !
March 13, 2025
Unprompted review
Reply from Tyl by NatWest
Thanks for the 5 Stars! Welcome to Tyl 😊
Introduction to using Tyl
Spoke to Jay Alom who was excellent and very knowledgeable and professional and took time to ensure that I understood the process fully.
March 13, 2025
Unprompted review
Reply from Tyl by NatWest
We're so pleased to hear how Jay was able to support you! Thank you for the 5 stars :)
Zain was absolutely superb
Zain was absolutely fantastic from start to finish, right from the first call to get more information all the way through to signing up. He was extremely knowledgeable and had a really friendly but professional way about him. It made the process a pleasure, easy, and swift!
March 13, 2025
Unprompted review
Reply from Tyl by NatWest
It's great to hear about the excellent service provided by Zain! Thank you for the 5 star review! :)
Raj, advising on Tap to Pay
Raj was extremely helpful and patient. He managed to translate banking into a language I could understand. That's no mean feat.
March 11, 2025
Unprompted review
Reply from Tyl by NatWest
This is great to hear! Thanks for the review. 😊
Raj have help support me very Fast &…
Raj have help support me very Fast & given excellent service really appreciated 🙏
March 12, 2025
Unprompted review
Reply from Tyl by NatWest
Thanks for leaving a review and lovely feedback on Raj. We're so pleased to hear you received excellent service. 😊
Our company have recently signed up for Tyl Card Machines
Our company have recently signed up for two Tyl card machines. As well as securing excellent rates the whole experience has been very smooth and well implemented. Kevin has been extremely helpful in supporting us through the process, answering our questions and getting us set up with our account and card machines.
March 6, 2025
Unprompted review
Reply from Tyl by NatWest
We're pleased to hear Kevin has been extremely helpful with the process joining Tyl. Thanks for sharing your review. 😊
Changed over from another payment…
Changed over from another payment provider and saving money on payments instantly, Pritpal was great and helped with setup , Well recommended
March 1, 2025
Unprompted review
Reply from Tyl by NatWest
This is great to hear! Thank you for the 5 stars! :)
Was considering joining but the sales…
Was considering joining but the sales staff and customer support where unwilling to share details on how much cancellation fees would be. Seems very shady to me! Make sure you understand what you are signing before agreeing.
Edit to your reply - judging by your reply, you still miss the point I’m making. I wanted to join your services but wanted to understand my termination fees, should I need to cancel my contract early. Yet you were unable to provide that information and still playing ignorant to it. AVOID AVOID AVOID!
March 11, 2025
Unprompted review
Reply from Tyl by NatWest
We're sorry to hear this! There may be a termination fee if you’re ending your Tyl contract early. Details about the minimum contract length would be included in the terms and conditions.
great service to get us operational…
great service to get us operational with Tyl. kevin was excellent
March 11, 2025
Unprompted review
Reply from Tyl by NatWest
We're so pleased to hear this! Thank you for leaving a review! :)
Great helpful customer service from…
Great helpful customer service from Zain, helped me set up Tap to Pay and fixed technical issues for me very efficiently
March 10, 2025
Unprompted review
Reply from Tyl by NatWest
Thanks for the review, we appreciate your feedback :)
ZAIN WAS MOST HELPFUL AND WOULD HIGHLY…
ZAIN WAS MOST HELPFUL AND WOULD HIGHLY RECOMMEND HIM
March 10, 2025
Unprompted review
Reply from Tyl by NatWest
Thanks for the review, we really do appreciate your feedback :)
Excellent friendly and helpful
Excellent friendly and helpful, would highly recommend
March 10, 2025
Unprompted review
Reply from Tyl by NatWest
Thanks for the review, we really do appreciate your feedback :)
Zain Awais is very helpful
I spoke to Zain Awais in regards to TYI and he gave me all the information that was required. He was polite and took me through all the rates and was a great advisor. He took me through all application and helped till the application was signed and successful. Thanks a lot Zain. Wish you well for the future.
March 10, 2025
Unprompted review
Reply from Tyl by NatWest
Thanks for the review, we really do appreciate your feedback :)
Speedy setting up of Tyl
We needed to set up Tyl by Nat West fairly urgently.
Joseph Hood quickly arranged a call from Tyl within 48 hours and Kashif Saeed called us.
He was very pleasant to deal with and explained everything clearly. Would recommend!
March 6, 2025
Unprompted review
Reply from Tyl by NatWest
Thanks for the review, we really do appreciate your feedback :)
Efficient!
Pritpal was very helpful! He was excellent at explaining the process and was on hand to help if got stuck! Thanks for a good service!
March 7, 2025
Unprompted review
Reply from Tyl by NatWest
We're so pleased to hear about the service provided by Pritpal! Thank you for the 5 stars!
Jay Alom made it very easy and clear
March 7, 2025
Unprompted review
Reply from Tyl by NatWest
This is great to hear! Thank you for the 5 star review! :)
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