Tyl by NatWest  Reviews 

Did you know that Tyl is probably the only compnay that after your 12 month contract is up, then roll it on for another 12 months, every 12 months. So if you cancel in month 14, they want charges for the remaining 10 months. Not 1 month like everyone else, but they want the whatever remains to take you to the next full year. I've been with them about 5 years, they still nailed my hat on when I sold my business. Disgusting attitude.

So far so good. The whole thing was set up over a phone call, and the machine arrived quickly. Easy to set up and after a trial transaction, everything seems to be working.

Balj Randhawa was very helpfully in completing our application and agreeing matters.

Umar was very helpful, professional and courteous thank you for your great service

I was connected to Umar who was really helpful. He knew this is my first card reader so my knowledge is limited but he went above and beyond to help me and answer all my questions. well done Umar x

Great experience on the phone with Umar, he was very polite, knowledgeable and helpful.

He answered all of my questions concisely guiding me through the process easily.

Top class service
Dealt with Shane Quinn and he was fabulous, talked me through each stage of the card machine transition explained everything very efficiently, thoroughly and made the whole process very slick without any problems at our end
Brilliant service

Shakil has been excellent from start to finish. Very patience, extremely knowledgeable, calm and clear in his communications. He's been a pleasure to deal with, thank you so much!

Advisor very helpful - Balj Randhawa

Shakil was very helpful in guiding me through the onboarding process.
I appreciate it.

I applied for Tyl by NatWest tap and go. James dealt with my application. He was efficient and explained every step of the process. He made the whole application process very easy and enjoyable. Excellent customer service! Thank you, James!

Great service, thank you for your help and your explanation Andy his a great customer service. More than happy

Aaron's and the family 6 in and over and over and over the family and family are all

I met with Harshneet to discuss our requirements for a point of sale solution. Harshneet was polite, helpful and, after I had outlined our current situation and future plans, offered two potential solutions, and helped me to determine the option that we both felt would be best for my company going forward. The application was completed quickly and simply, and I am pleased that I now have a single point of contact for my future relationship with NatWest. Thank you.

The customer service was excellent, well explained and well received, Eliza went at the pace to suit me and answered any questions I had, along the way, very pleasant and professional, thank you for your help and guidance! Much appreciated.

The agent was very helpful and fully focused resolving my concerns. Really appreciated and value the service ben given by NatWest.

We recently had the pleasure of working with Ethan, who did an exceptional job selling the product. Ethan was not only professional and understanding, but he also went above and beyond to connect with us. He took the time to understand the intricacies of our business and provided valuable insights to determine what would best meet our needs. His dedication and expertise truly made a difference in our experience.

We recently worked with Kevin O’Driscoll, Business Development Manager during our setup with changing over providers from Clover/First Data to Tyl by NatWest, and I have to say the experience was exceptional from start to finish.

Not only was Kevin professional and knowledgeable, but he went the extra mile to understand our business needs and successfully negotiated better rates for us.

Throughout the process, Kevin was transparent, patient, and incredibly helpful in answering all our questions. He even popped into our clinic to set everything us to enable a smooth transition from one card company to another...It’s rare to come across someone who combines product expertise with genuine customer care, and we truly felt like he had our best interests at heart.

If you're considering working with Tyl by Natwest, we highly recommend reaching out to Kevin O'Driscoll directly. Outstanding service and a real asset to the team.

I dealt with Aliza Asad. She should get a pay rise. The explanation was simple. She was easy to understand and she knew the product.
The fact that she was polite and pleasant made this a far simpler process and enjoyable. In addition she explained all the benefits, the costs, the ease of use and the process.
Highly suggest using Tyl by NatWest if the process is as good as the staff.