TYME Food Reviews 238

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Not organic. Full of chemicals Not healthy. Too many people looking for convenience rather than safe organic foods.

Rated 5 out of 5 stars

Delicious salads, ordered to try out. Great selection, super healthy salads, very filling and tasted superb. Saves on time and is fresh and full of high quality, fresh ingredients, prepared perfectly.... See more

Company replied

Rated 5 out of 5 stars

We’ve just finished our trial pack containing 2 breakfasts, 4 lunches, 2 snacks & 2 shots. It’s all lovely and as very busy people running our own business from home, we struggle to get out to do a go... See more

Company replied

Rated 5 out of 5 stars

These Lunch pouches as amazing, firstly they are utterly delicious, everyone of them, they are so convenient, just pop in your handbag, you feel full when you've eaten them but never heavy or sluggish... See more

Company replied

Company details

  1. Meal Delivery
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Food Producer
  5. Food Products Supplier
  6. Online Food Ordering Service

Written by the company

The complete plant-based weekday meal solution that's great for you and the planet.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really convenient and delicious

Really convenient and delicious. Been ordering there for about a month now, and new packs have already been introduced, which is great as I get bored easily!

March 11, 2023
TYME Food logo

Reply from TYME Food

Thank you so much for the positive feedback. Really pleased you're enjoying it. TYME Team

Advertisement
Rated 5 out of 5 stars

We’ve just finished our trial pack…

We’ve just finished our trial pack containing 2 breakfasts, 4 lunches, 2 snacks & 2 shots. It’s all lovely and as very busy people running our own business from home, we struggle to get out to do a good food shop let alone have time to prepare it so Tyme has been a really fantastic experience. We were only discussing today that we’re going to be signing up for the weekly subscription. Great job Tyme!

March 21, 2023
Unprompted review
TYME Food logo

Reply from TYME Food

Hi Aimee, thanks for the great feedback. We hope you keep enjoying your TYME! - If you have any feedback or questions in the future please do get in touch.

Rated 5 out of 5 stars

5* Thank you for the delicious food

Wow! This is by far the best food meal prep company I have tried... and I have tried lots of them!

The meals are delicious and very nutritious.

All packaging is responsibly sourced and you can really tell that the brand care.

Thank you Tyme - you guys are amazing :-)

March 21, 2023
Unprompted review
TYME Food logo

Reply from TYME Food

Hi Leanne. Thank you for your aweoms feedback and kind words. It's so great to hear you're loving Tyme so much. If you have any friends who you might like it, you can refer them here and you'll both get rewards: checkout.tymefood.com/pages/special-referrals

Rated 5 out of 5 stars

Enjoying the food

Enjoying the food. Had some issues with delivery, but customer service have been amazing.

March 5, 2023
Unprompted review
TYME Food logo

Reply from TYME Food

Thanks for the review Jay. I'm very glad your delivery issues have finally come to an end. Enjoy your food!

Rated 5 out of 5 stars

Fresh, nourishing and easy

Easy ordering, quick delivery, perfect size meal for one in recyclable pouches. Light and tasty.

March 21, 2023
Unprompted review
TYME Food logo

Reply from TYME Food

Thank you for the review, it's hugely appreciated! If you have anymore feedback or questions in the future, please let us know.

Advertisement
Rated 5 out of 5 stars

Delicious!

The food has been delicious! Have never had such flavoursome vegan food before and the subscription has been great in making sure I have lots of fruit and veg each day. Great portion size, healthy and excellent flavour.

March 17, 2023
Unprompted review
TYME Food logo

Reply from TYME Food

Hey Priya. It's so great to here how much you're enjoying Tyme. Please let us know if you have anymore feedback in the future!

Rated 5 out of 5 stars

Delicious, healthy and practical

Really delicious, fresh food. Healthy, balanced meals that I can have on the go, whilst working. I’m particularly a fan of those that don’t need or benefit from being heated up as I don’t have access to a microwave at work so please keep those ones coming.

March 16, 2023
TYME Food logo

Reply from TYME Food

Thanks for the review Caroline! We've actually designed all of our food te be delicious without the need to heat them. I think you'd be pleasantly supprised by a cold minestrone for example! Just a heads up you can head them with a hob too!

Rated 5 out of 5 stars

Fresh delicious

Fresh delicious , well balanced food!

March 16, 2023
TYME Food logo

Reply from TYME Food

Thanks for the review Skye!

Rated 5 out of 5 stars

I have recently been looking for new…

I have recently been looking for new ways that I can decrease my cooking time but still have nice food (love food, hate cooking). I’ve have had three of these meals so far and really enjoyed them so I’ve ordered more. Hopefully over time there will be enough variety that I’ll continue to rely on them for lunch or dinner 🙂

March 14, 2023
Unprompted review
TYME Food logo

Reply from TYME Food

Hi Kirsty! It's great to hear you're enjoying our delicious food!

Advertisement
Rated 4 out of 5 stars

Delicious and nutritious food

Delicious and nutritious food. Loved the spicy ones. Though I would prefer a bigger choice if I were to continue getting it on a regular basis.

March 4, 2023
TYME Food logo

Reply from TYME Food

Thank you for the review. We are working very hard to implement a changing menu so that there are constantly more choice! Hopefully in the next month or so. Keep an eye out for it!

Rated 2 out of 5 stars

Great idea but poor execution

I’m always in the market for preprepared lunches, I work in a studio where there is little in the way of lunch options near I so I was excited to try out Tyme when I came across it, exactly what I was looking for! Just have been let down by a few things:

1. The food actually arrives in a brown paper bag covered in lambs wool, if you’re vegan as an FYI, also what am I going to do with all the wool?! Feels wasteful to throw in the bin. It was delivered whilst I was out and went round my flat looking for a bright pink box when I got home. The delivery was seamless though and arrived on time and with an ice pack.
2. All of the food arrived in pouches, the website and marketing suggests that the breakfast arrive in tins, the clear see through packaging makes the breakfast dishes look a little un appetising lots of beige and brown colours. I also don’t want to eat every meal out of a soft pouch.
3. The packaging is actually quite hard to rip into, I’ve had to use scissors to get them open as vigorous tearing makes the food spill out.
4. All the lunches that are to be heated, are to be heated with a saucepan- I was actually shocked at work to read this on the back of the packaging, I honestly don’t know who at work has a hob!? It also doesn’t mention this on the website or that I can see.
5. I’ve gone to take one of the breakfasts this morning and the pouch has completely expanded with air and is hard (only 3 days since receiving)
6. The food texture is all a bit slick for me, noodles, quinoa etc nothing has a lot of crunch.
7. Flavour is a little off, some really garlic-y (minestrone) and overpowering.
8. I wanted to go through all the lunches or eat a substantial amount before I had to commit to this week and which products. On Monday I went on the website to skip this week realised I couldn’t but thought I had until Thursday?!

March 8, 2023
Unprompted review
TYME Food logo

Reply from TYME Food

Thank you for taking the time to provide your feedback about your experience with TYME. We apologise for the disappointment you've experienced with your order. We understand your frustration with the lambs wool, pouches, and lack of clarity around the heating instructions. We are taking steps to rectify these issues.

We value your feedback and it is our goal to make sure every customer is satisfied with their TYME experience. We would be happy to discuss any of your concerns in more detail and find a resolution that works for you. Please don't hesitate to reach out to us at info@tymefood.com. Thank you for your ongoing patience.

Rated 5 out of 5 stars

the food is fantastic

the food is fantastic. its really tasty & flavoursome.
the delivery service is really good.

March 8, 2023
Unprompted review
TYME Food logo

Reply from TYME Food

Thanks for the review Alan!

Rated 4 out of 5 stars

Tasty

Tasty, enough to fill you up, able to track delivery, Sunday is perfect….

Would be better if you could put the pack straight in the microwave at work

March 8, 2023
Unprompted review
TYME Food logo

Reply from TYME Food

Hi Maria. Thank you for the feedback! It would be great if we can put the package straight in the microwave. Technically it can be put straight in, however it would likely fall over and spill. We'll work on a solution for this!

Advertisement
Rated 5 out of 5 stars

Excellent

Excellent - food, communication & customer service. Would recommend!

February 26, 2023
TYME Food logo

Reply from TYME Food

Thank you for the great review! If you have anymore feedback or questions in the future. Please don't hesitate to reach out.

Rated 5 out of 5 stars

Lovely fresh food that was so easy to…

Lovely fresh food that was so easy to put together and lasted really well through the week.

March 3, 2023
Unprompted review
TYME Food logo

Reply from TYME Food

Thank you for the review Kay. It's great to hear you're enjoying the fresh food you receive from Tyme!

Rated 2 out of 5 stars

Be careful, The website is crafty and has issues.

I ordered the "Trail Bundle" as I wanted to give it a go. I was unanware that the service is Exclusively a subscription service. I realised afterwards that the small print states you sign up when you buy. I would argue that the website is deliberatly designed to be confusing.

The Customer Service rep pointed out that there was a tick box preventing you from buying without knowing about the Subscription. However that box doesn't exist when you pay with PayPal.

The food was ok, some of it I liked some of it I couldn't even finish but it's not worth what you pay by any means.

Secondly because I payed with paypal I encountered a technical fault where I had two accounts: One with the email I signed up with, another created with my Paypal email (That I couldn't access).

This prevented my from editing meals/pausing or canceling via their website, as advertised multiple times.

To their credit I argued this case with customer service and they agreed to refund one of my orders.

I now have about £42 worth of food in my fridge that no-one will eat because of this fault, but the refund helps it stings less.

If you are ordering from this service, BE CAREFUL when ordering...you are 100% ordering a food subscription and be careful when ordering with Paypal as it creates faults. Customer service is not unhelpful but they are definately more concerned about their bottom line that customer experience.

It would have been a 1 star had they not issued a partial refund. It just wasn't enough to secure my retern patronage.

February 24, 2023
Unprompted review
TYME Food logo

Reply from TYME Food

Hi Stuart, I'm Toby the founder of TYME and I'm really sorry to hear your experience wasn't up to what we expect. As a result of your feedback we are working with our developers to fix the paypal email and subscription tick box issues - both things we were unaware of so thank you for flagging to us.

I also want to reassure you that we are not in the business of 'tricking' anyone into a subscription. It does not make business sense to do so and would ultimately end up in dissatisfied customers. We are reviewing to ways of making this clearer throughout the ordering process.

Thank you for your feedback.

Best, Toby

Rated 2 out of 5 stars

Underwhelming

The lunches are mostly favoured by chilli and the flavours are lacking. The lunches are also mostly carbs, there are very little vegetables and/or protein. It is good for portion control, i.e. the meals are smaller than most take-away options, however the lunches rely heavily on the carbs to fill you up. I tried to cancel and was unable to do so on the website, there is no confirmation and I had to email the company directly.

March 3, 2023
Unprompted review
TYME Food logo

Reply from TYME Food

Hi Isabelle. I'm sorry to hear you didn't enjoy your experience of our food. We do still appreciate the feedback so we can improve in the future.

We provide a range of different food options, all with different quanitaties of different food groups. Our Fiery Teriyaki or Moroccan Tagine are Noodle & Couscous heavy whereas our Sardinian Minestrone or Zesty Mexican are more vegetable heavy, not to mention our other soups and broths with very low carbs. We provide this range so that people who want more carbs can get more carbs and people who don't can avoid them!

It would be great to hear which meals you thought were mostly flavoured by chilli so we can do some investigation into the batch you received this week. You can reach us on info@tymefood.com

Advertisement
Rated 5 out of 5 stars

Great taste and flavour

Great taste and flavour, easy way to make sure that I am getting the essential nutrients I need.

February 26, 2023
TYME Food logo

Reply from TYME Food

Hi Lisa. Thank you for the great review. I'm glad to hear that Tyme is giving you all the nutrients you need. If you know anyone else who might in Tyme, you can refer them and you'll both get rewarded! checkout.tymefood.com/pages/special-referrals

Rated 5 out of 5 stars

Delicious Healthy Fresh Food

I absolutely loved my TYME delivery! The food was all really good quality, kept me full until the next meal and most importantly tasted fresh and delicious. I especially enjoyed the snacks, I always struggle to find something healthy but I couldn't recomend the pecan tahini trail mix more. It was such a treat to not have to think about cooking anything myself - money very well spent in my opinion, I will definitely be ordering again.

March 2, 2023
Unprompted review
TYME Food logo

Reply from TYME Food

Hi Pheobe. Thank you for the great feedback! It's great to hear how much you're enjoying the lunches and snacks! If you have any friends who might like Tyme, why not refer them?! checkout.tymefood.com/pages/special-referrals

Rated 5 out of 5 stars

I love the idea

I love the idea! Massive timesaver and I’m eating healthily!

February 28, 2023
Unprompted review
TYME Food logo

Reply from TYME Food

Thank you for the great feedback. Great to hear you've enjoyed TYME this week!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look