Sorry to see them go. Even though their services stopped, they were very patient and understanding with me as I slowly paid off my balance. Customer service was great too, good communication and plea... See more
Company replied
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See what reviewers are saying
my account was closed last year and fully paid up. now im getting messages to say my May bill is late for 49PENCE. Firstly i dont have an account and secondly my account has been closed since last ye... See more
Company replied
Great concept and very useful card. Devastated however to receive news this morning that the 3 month interest free facility is to end in July. This was the real icing on the cake. Only redeeming featu... See more
Company replied
I'm presently not using my Tymit card,just simply running down the amount still owed. I'm still debating on what benefits the card will now have without the 3 months interest free deferred payment pla... See more
Company replied
Company details
Written by the company
We’ve changed the credit card to make it completely transparent, fair and exciting to use, with cutting edge fraud protection
Contact info
Merchant Square 5, W2 1DP, London, United Kingdom
- hello@tymit.com
- tymit.com
3.5
Average
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Feedback
Recently had cause once again to contact them. They don’t like being questioned on their failings, ALL credit card companies are obligated to let customers know when a payment is due and the amount. This lot didn’t and in return hit you with a late payment charge and take pleasure in saying credit reference agencies have been update with the non payment, all because of their failings. Staff talk down to you and come across as being entitled.
On a separate note, they offer £75 as an apology for breaching data hoping that will stop a complaint to the ICO. Unfortunately for Tymit , that didn’t work. I’d avoid this company at all costs. They just cause distress and cannot be trusted.
Update : I can now update that after some discussion, matters have been resolved.
February 13, 2024
Unprompted review
Reply from Tymit
Thank you for your revised review.
We're delighted to learn that all the issues have been resolved.
Should you require any further assistance in the future, please feel free to reach out at support@tymit.com.
Thanks,
Team Tymit
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Very fast turnaround
Very fast turnaround of customer service, everything sorted without much ado.
February 12, 2024
Unprompted review
Reply from Tymit
Thank you for taking the time to share your feedback with us Tobias.
We're thrilled to hear that you experienced a fast turnaround with our customer service, and we're delighted that everything was sorted out smoothly.
Providing efficient and hassle-free assistance is our priority, and it's great to know we met your expectations.
If you have any further comments or suggestions, feel free to share them with us at support@tymit.com.
Thanks,
Team Tymit
Happy with the customer experience
Happy with the customer experience, felt as if the staff were on your side and keen to help
February 12, 2024
Unprompted review
Reply from Tymit
Thank you so much for your positive feedback Paul.
We're thrilled to hear that you had a great experience with our team. It's always our goal to make our customers feel supported and valued.
If you need assistance or have any questions, feel free to reach out at support@tymit.com and our team will be happy to assist you.
Thanks,
Team Tymit
It was very satisfying and well pleased
February 5, 2024
Unprompted review
Reply from Tymit
Thank you for your kind words and the 5-star review!
We're thrilled to hear that you had a positive experience with our services. Your feedback means a lot to us, and we appreciate your support.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out at support@tymit.com.
Thanks,
Team Tymit
Very satisfied with the service…
Very satisfied with the service provided.
Ben using tymit for 4 years.
Consumer services always helpful.
February 4, 2024
Unprompted review
Reply from Tymit
Thank you so much for your fantastic 5-star review!
We're thrilled to hear about your positive experience. Our team works hard to provide excellent service, and your feedback is truly appreciated.
If you ever have more feedback or need assistance, feel free to reach out at support@tymit.com.
Thanks,
Team Tymit
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Reply from Tymit
Thank you for your kind words! We're thrilled to hear about your positive experience.
Our team works hard to ensure customer satisfaction, and it's wonderful to know that our efforts are paying off.
We appreciate your support.
Thanks,
Team Tymit
I haven’t a single bad word to say…
I haven’t a single bad word to say about my experience with Tymit. Always extremely fast to respond, caring, sensitive in times of stress and willing to work out a solution. I am no longer in debt and can’t thank them enough for their ongoing support. 10/10.
January 19, 2024
Unprompted review
Reply from Tymit
Thank you for your kind words Lucy.
Your feedback fuels our passion to continually enhance your experience.
We’re here to help, please contact us at support@tymit.com if there is something we can help you with.
Thanks,
Team Tymit
App not opening
Support was good, I was having trouble with the app initially and was advised that there were some technical problems so deleted and downloaded the app again and it has been working ever since.
Kind Regards
Susan
January 9, 2024
Unprompted review
Reply from Tymit
Thank you so much for your positive review!
We're delighted to hear that the issue raised in your review was fixed.
Your support means the world to us. If you have any suggestions or feedback, feel free to share.
Thanks,
Team Tymit
Very helpful
January 21, 2024
Unprompted review
Reply from Tymit
Hi there, we're so happy to hear this 😊
If there's any reason you didn't leave us five stars, please let us know what we can do to improve by emailing support@tymit.com.
Thanks,
Team Tymit
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Reply from Tymit
Thank you for your lovely review!
Your satisfaction is our top priority, and we appreciate your support.
If you have any suggestions or feedback, feel free to share.
Thanks, Team Tymit
I've been very happy with Tymit
I've been very happy with Tymit. The transparency of their purchase to payback approach makes it really easy to decide whether to buy now and how much any financing will really cost, as well as encouraging managed and careful use of the card. I've only had to get in touch once, and the response/solution was prompt and friendly. I'm a fan!
January 17, 2024
Unprompted review
Reply from Tymit
Thank you for sharing your positive experience!
We're delighted our transparent purchase-to-payback system has made your decisions easier.
It's great to hear our prompt and friendly service met your expectations. We appreciate your support!
Thanks,
Team Tymit
Poor customer service and missing credit
Really poor customer service, takes forever to respond to every message or response making dialogue long and anxious. Would be seriously concerning if it was an emergency.
I have been chasing a refund from a very reputable vendor made on 07/12/2023. Just because the communication from the vendor does not disclose the full card number, Tymit are hiding behind that and claiming they not received the payment. I am inclined to believe the vendor that they have made the payment as escalated and confirmed by relevant department.
After kicking up a fuss with the vendor and escalating it they made another refund on 10/01/2023 out of goodwill even though it meant them refunding twice. This still hasn't reflected on Tymit account. What does that say?
This review is as a last resort as the time it is taking to resolve this is unacceptable and my funds are missing for well over a month.
Definitely recommend sticking to proper credit card companies.
December 28, 2023
Unprompted review
Reply from Tymit
Hi Ismail, we appreciate your feedback and apologise for the inconvenience you've experienced with our customer service and the missing refund.
We understand the importance of your concerns and assure you that we are committed to finding a satisfactory solution. Your experience matters, and we aim to address it promptly.
I understand that our team is in communication with you, to get to the bottom of your issue. In addition, a complaint has been raised as a result of your experience so far.
Thank you for your patience and understanding as we work towards resolving this matter.
Team Tymit
£5k fraud and TYMIT refuses a refund...Please BEWARE!!
I have a total of approx. £5k of fraudulent transactions put through on my Tymit credit card. Tymit has refused to refund these fraudulent transactions (9x in total in a period of approx 15 mins).
Tymit considers me liable for £5k and now have to go through legal/ complaints procedures to prove I'm defrauded. This has been a horrible ordeal, emotionally draining.
PLEASE BE WARNED this can happen to you!
1. According to Tymit I have authorized the Tymit card to be added to an Android wallet.
This is completely false:
- I do not own an Android phone never have.
- I never authorised any new app to be installed.
- I have never shared codes, card details, or authorisation codes.
- I never authorised these 9x fraudulent transactions
This is extremely worrying and I advise you to be cautious. Criminals have stolen my hard-earned money.
January 8, 2024
Unprompted review
Reply from Tymit
We sincerely apologise for the distress caused by the unauthorized transactions on your Tymit card.
Your complaint has been escalated to our Complaints team, receiving the utmost priority. We understand the emotional toll this situation has taken, and we empathise with your concerns.
Our Complaints team takes this matter seriously and has initiated a thorough investigation into the fraudulent activities to resolve the issue promptly.
Tymit is committed to ensuring a fair resolution and will keep you informed throughout the process.
Thank you for your patience.
Team Tymit
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No Response
No Response.
I had a new card sent through, initially it took weeks before I could use it as the PIN on my app was not responding and I had to keep chasing.
The first time I used my new card and I had just paid my last month bill in time and in full I went to a cafe I used most days and the payment was rejected stating insufficient funds which was not true and was an embarrassing experience. I wrote to Tymit on 4th December and have kept chasing but no response. Totally incompetent care and customer service
December 4, 2023
Unprompted review
Reply from Tymit
Hi Lawrence, thank you for taking the time to leave us a review.
We do apologise for your recent experience with us.
We can see that you are currently with our customer service department who will look to have this resolved for you as soon as possible. In addition, we've gone ahead and logged this as a complaint for you for further investigation.
Thank you for your continued patience.
Team Tymit
Excellent customer service inquiry…
Excellent customer service inquiry sorted all good
December 7, 2023
Unprompted review
Reply from Tymit
Hi Matt, thanks so much for your review.
We really appreciate your kind words and if there is anything that we can help with in the future, please don't hesitate to reach out.
Thanks, Team Tymit
Superb customer service
I've had to contact them twice recently. Once to request a charge back on a purchase and then again due to having problems logging into the app. Both times my query was dealt with very promptly and efficiently. This is how great customer service should be. Other companies could learn a lot from Tymit 😊
December 11, 2023
Unprompted review
Reply from Tymit
Hi Alice, thanks so much for your review.
We are delighted to hear that we were able to help and we hope you continue to enjoy your Tymit account.
Thanks, Team Tymit
yes with tymit you can manage the…
yes with tymit you can manage the spending on your way and thats works for me
December 15, 2023
Unprompted review
Reply from Tymit
Hi Jean, thank you for leaving us a review.
We're so glad to hear that you are enjoying your Tymit account and if you ever need any help in the future, please don't hesitate to reach out.
Thanks, Team Tymit
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Reply from Tymit
Hi, thanks so much for your review.
We're delighted to hear that you are happy with our service and we hope that you continue to enjoy your Tymit account.
If there's ever anything we can help with in the future, please don't hesitate to reach out.
Thanks, Team Tymit.
Excellent app
Excellent app, approaching based on solution, simple and helpfull worker.
December 19, 2023
Unprompted review
Reply from Tymit
Hi Fatih, we're so happy to hear this 😊
If there's any reason you didn't leave us five stars, please let us know what we can do to improve by emailing support@tymit.com.
Thanks,
Team Tymit.
Got a quick response required…
Got a quick response required technical uninstall and re installation of app great instructions precise
Kept up to date
No waiting
Not like some competition
Really good service
Thanks
Much appreciated
December 12, 2023
Unprompted review
Reply from Tymit
Thank you for your positive feedback Kevin!
We're delighted you experienced prompt and precise assistance with the reinstallation of your app.
We appreciate your recognition and are here for any future support needs.
All the best,
Team Tymit
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