As my local supermarket currently is not stocking QT One Cup instant black tea with whitener (125g) I decided to buy online which has worked well. A benefit is I can now buy this tea in a larger we... See more
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Review summary
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I recently contacted Typhoo about some tea bags we purchased I received a very quick response to my email. I've noticed that the boxes we have bought now have less packaging so the bags are just loos... See more
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I have used Typhoo instant tea for years now , so convenient when travelling , just pop into a lay by n make a cuppa , no need to carry milk that curdles in the heat , tastes good too
Company replied
I had a problem with quality control - several boxes in a row were plagued with split or unglued edges so I ended up throwing a lot of them away. After contacting Customer Services, they very kindly... See more
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Company details
Written by the company
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Contact info
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, United Kingdom
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
4.1
Great
108 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product and good shelf life
Good product and good shelf life, Immediate shipping. ?I suggest you should start do shipping to EU countries.
March 26, 2026
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The new blend is a disappointment
The new blend is a disappointment. It's not as good as the original, iconic, delicious Typhoo.
April 17, 2026
Unprompted review
Reply from Typhoo
Thank you for the lovely review! It means a lot to us, and we’re delighted you’re enjoying it. We hope you continue to love every cup!☕
Kind Regards,
Bethany
The Typhoo Team
Contacted Typhoo about a problem,spoke…
Contacted Typhoo about a problem,spoke to a young man who was very helpful and sorted it out for me immediately great service.Thank you
April 2, 2026
Reply from Typhoo
Thank you so much for sharing this, we're delighted to hear about your positive experience !
Our team always strives to provide quick and helpful support, so its fantastic to know our colleague was able to sort things out for you straight away.
We'll be sure to pass on your kind words!
Thank you again for your support and enjoy your next cup of Typhoo! ☕
Kind Regards,
Bethany
The Typhoo Team
We love Typhoo tea but......
We love Typhoo tea but were very disappointed when starting our large bag containing 440 bags
They are not very strong as they are usually and we have to use two bags per cup proving it to be not such a good deal after all
April 3, 2026
Unprompted review
Reply from Typhoo
Thank you for taking the time to share your feedback, we're really sorry to hear about your recent experience.
It’s disappointing to learn that the tea bags in your 440-pack didn’t deliver the strength and quality you’ve come to expect from Typhoo. We understand how frustrating it must be to need two bags per cup, especially when you chose a larger pack for better value.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
We truly appreciate your loyalty to Typhoo and hope we can restore your confidence in your next brew.
Telephone: 0800 633 5650
Email: support@typhoo.co.uk
Kind Regards,
Bethany
The Typhoo Team
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The lady emailed with a very…
The lady emailed with a very understanding approach to my concerns. Very positive
March 18, 2026
Reply from Typhoo
Thank you for your kind words! We’re delighted to hear that our team could address your concerns with understanding and positivity. Your feedback means a lot to us!
Kind Regards,
Bethany
The Typhoo Team
Very satisfied with the service
I bought flavoured tea for my wife. There was a problem with delivery, not Typhoos fault, but it was fixed immediately by Bethany in the customer services dept. A new supply sent quickly with a different courier. Very satisfied with the service and my wife absolutely loves the tea.
March 16, 2026
Reply from Typhoo
Thank you for your kind feedback!
We’re delighted to hear that Bethany was able to resolve the delivery issue promptly and ensure your order reached you without further delay. It’s great to know that you were satisfied with the service, and even better to hear that your wife is enjoying the tea.
We sincerely appreciate you taking the time to share your experience. We hope you enjoy your next cup of Typhoo Tea ☕
Kind Regards,
The Typhoo Team
Typhoo tea bags now make weak tea - shrinkflation!!!
I am really fed up with food manufacturers reducing the quantity of ingredients but also increasing prices. Typhoo tea bags which I have used for years come in a box of 240 (that I always buy). The last shop I was only able to buy 160 box. So I bought 3 boxes of 160's as I drink tea a lot. I was disappointed when opening the box to see square loose bags in twos instead of the normal silver foil covered round single bags. Not only is this inconvenient as splitting two bags apart results in some bags slitting & loose tea everywhere but the tea is distinctly weaker as Typhoo have reduced the volume of loose tea in each bag by some 20%!! I will switch brands.
March 16, 2026
Unprompted review
Reply from Typhoo
Thank you for taking the time to share your feedback,
Thank you for being a loyal Typhoo tea drinker. We’re sorry for the inconvenience you experienced and would love to help resolve this personally.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
You can also give us a call at your earliest convenience on 03300242323 and ask for Bethany, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
The Typhoo Team
Reply from Typhoo
Thank you for the 5 star review ! Enjoy your next cuppa ☕
Kind Regards,
The Typhoo Team
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Tasty Typhoo
I have used Typhoo instant tea for years now , so convenient when travelling , just pop into a lay by n make a cuppa , no need to carry milk that curdles in the heat , tastes good too
March 10, 2026
Reply from Typhoo
Thank you for your lovely feedback! We're so glad our instant tea has been a convenient travel companion and that you're enjoying the taste, perfect for a cuppa on the go!
Kind Regards,
Bethany
The Typhoo Team
Reply from Typhoo
Thank you for your wonderful feedback! We're so pleased to hear our team was polite and helpful, enjoy your brew!☕
Kind Regards,
Bethany
The Typhoo Team
very good customer service
March 11, 2026
Reply from Typhoo
Thank you for your kind words! We're delighted to hear you had a great experience with our customer service. Enjoy your cuppa! ☕
Kind Regards,
Bethany
The Typhoo Team
New recipe makes for a stronger brew…
New recipe makes for a stronger brew but it's lost the ooO taste. Bring back the ooO.
March 1, 2026
Unprompted review
Reply from Typhoo
Thank you for your feedback.
We’re glad you’ve noticed the stronger brew, but we’re sorry to hear it’s not quite hitting the same “ooO” spot for you.
We’ll be sure to share your comments with our team, as we’re always looking to improve and keep that much-loved taste alive.
Kind Regards,
The Typhoo Team
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Reply from Typhoo
Thank you for your feedback! We're pleased to hear your order arrived on time and in good condition.
Enjoy your tea!☕
Kind Regards,
Bethany
The Typhoo Team
Great product great service
March 5, 2026
Reply from Typhoo
Thank you for your feedback! We're so glad you're happy with both the product and the service.
Kind Regards,
Bethany
The Typhoo Team
I had to switch to decaffeinated tea…
I had to switch to decaffeinated tea due to high blood pressure reasons, and I went through a plethora of decaffeinated teas and was so disappointed to find lack of flavor and body. In one last attempt, I tried Typhoo tea, and it hit the mark! I’m so happy to be able to have flavorful black tea back in my life! Does not disappoint.
September 16, 2025
Unprompted review
Reply from Typhoo
Thank you so much for sharing your experience! We're delighted to hear that our decaffeinated tea has brought the flavor and body back to your cup. It means a lot to know we could help you enjoy black tea again your kind words truly made our day!
Kind Regards,
Bethany
The Typhoo Team
Reply from Typhoo
Thank you! We're glad you found our service efficient and prompt.
Kind Regards,
Bethany
The Typhoo Team ☕
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Excellent customer service skills
Your lady on the phone was very good and her customer skills were unbelievable.
February 27, 2026
Reply from Typhoo
Thank you so much for your kind words! We’re thrilled to hear that our team member provided such a positive experience we’ll be sure to pass your compliments on.
We really appreciate your support!
The Typhoo Team ☕
Very quick response
February 25, 2026
Reply from Typhoo
Thank you for your feedback! We’re delighted to hear you were pleased with our quick response.
Kind Regards,
Bethany
The Typhoo Team
I have drank Typhoo Tea for more than…
I have drank Typhoo Tea for more than 20 years but recently the taste seems to have changed, it seems to be weak compared to it's former taste and when I leave the Tea bag longer the taste seems bitter ?, so much so that i now do not enjoy drinking it, I will be changing my brand when my current box runs out, sorry Typhoo but it's time for a change.
March 9, 2026
Unprompted review
Reply from Typhoo
Thank you for sharing your feedback, and for being a loyal Typhoo drinker for more than 20 years we truly appreciate the support you’ve given our brand over such a long time.
We’re really sorry to hear that your recent cups of Typhoo haven’t lived up to the taste you’ve come to expect. That’s certainly not the experience we want for our long-time customers.
Your feedback about the flavour being weaker and becoming bitter when brewed longer is very helpful, and we’ll be sure to pass it on to our quality team for review.
We’d really value the chance to look into this further for you. If you’re happy to do so, please reach out to our customer care team via our website with the details from the box (such as the batch code), and we’ll do our best to help.
Thank you again for taking the time to let us know, and for your many years of support for Typhoo.
Telephone number: 0800 633 5650
Email: support@typhoo.co.uk
Kind Regards,
Bethany
The Typhoo Team ☕
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