Upper 90 Soccer Reviews 

35
•
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Item never received, is been over a week and I have not received any update on when I will get a refund or product replacement. Terrible customer support. Fraud!

Rated 1 out of 5 stars

Worst experience I've ever had. I ordered a jersey and entered my correct address, but they shipped it to the wrong location. On top of that, I had to pay an extra delivery fee because of their mis... See more

Rated 1 out of 5 stars

Started off with mixed results. As a punter with nearly 20 years of betting experience I am well aware that its about incremental gains not massive wins. However, after a few months the quality of th... See more

Rated 4 out of 5 stars

This is a honest review and not botted like maybe other reviews, old reviews are really bad from what ive seen but this is mine. I ordered Superfly 10 Pro FG on June 8th and by june 12 (the day i was... See more

Company details

  1. Soccer Store
  2. also in
  3. Sporting Goods Store

Information provided by various external sources

Upper 90 is a soccer specialty store with 4 retail locations in New York: Manhattan, Brooklyn, Long Island and Queens. Our location in Brooklyn features a 750-square-foot indoor soccer pitch, that serves as the site of the Upper 90 Soccer School, birthday parties and special events. Our goal is to provide high-end / quality products from the world’s top brands (adidas, Nike, Puma), and at an affordable price. We love our customers and aim high when it comes to serving you. If you’re not 100% satisfied with your shopping experience, reach out to our support team and we’ll do everything we can to make it right.


Contact info

2.1

Poor

TrustScore 2 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(35)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Item never received

Item never received, is been over a week and I have not received any update on when I will get a refund or product replacement. Terrible customer support. Fraud!

July 3, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Worst experience I've ever had


Worst experience I've ever had. I ordered a jersey and entered my correct address, but they shipped it to the wrong location. On top of that, I had to pay an extra delivery fee because of their mistake. Save yourself the hassle and don't buy anything from them—they'll happily make you pay for their own errors.

July 3, 2026
Unprompted review
Rated 4 out of 5 stars

This is a honest review and not botted…

This is a honest review and not botted like maybe other reviews, old reviews are really bad from what ive seen but this is mine. I ordered Superfly 10 Pro FG on June 8th and by june 12 (the day i was supposed to receive my order) i still didnt have a tracking number till like 3 pm. This had me worried that i had gotten scammed, when they gave me the tracking number, it was for ups ground. It was delivered to my doorstep at June 13th. The bag said soccer post due to some partnership or sum, and when i opened it the box was in a 5/10 condition, was pretty beat up. The cleats came in perfect condition exact size and color i ordered and tbh experience was pretty good other than the earlier scare. 4 starts js for the scare, would of been 5 without it. Cleats are authentic btw i checked them. Shipping is to you is usually like 5 days.

June 13, 2026
Unprompted review
Rated 1 out of 5 stars

From mixed results to poor service all round

Started off with mixed results. As a punter with nearly 20 years of betting experience I am well aware that its about incremental gains not massive wins. However, after a few months the quality of the tips dropped off a cliff. His constant messages to stay focused on the long game were starting to feel insincere. I cancelled my subscription. He DM'd me to confirm cancellation. However, I was billed again the following month despite my account showing inactive. I messaged him a few times but no response. I doubt this review will prompt a response. The money has been claimed. On to the next subscriber.

February 27, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Won't allow returns for no reason

Bought two sizes of cleats since I wasn't sure which would fit. Now they won't allow a return of one pair claiming the sale was final even though it's not stated as such anywhere on the site or on any receipt. Avoid purchasing from here.

January 28, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. Shoes came too small and they did not want to help me on the phone or at the physical store. I went all the way to their store and they didn’t help me, they made me ship them and pay for the shipping. Whole thing cost me over $30.

July 3, 2024
Unprompted review
Rated 1 out of 5 stars

Crack rip off company

Purchased a pair of cleats from this company and the size was way off, shoes aid it was a 9, felt like an 8. I returned them with me paying shipping back and they did not care to refund me back for shipping. I contacted them and they stated they do not cover shipping due to cleat not meeting my expectations. Says only full refund if it was a defective item. Complete crock. I would not purchase from them again.

December 17, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

I kept their books for 8 years

I kept their books for 8 years. They got themselves in trouble with cash flow by over-investing in the roof top soccer fields. So, they abandoned the retail operations, the creditor and investors and moved to the more lucrative soccer field rental operation. #SLICK

June 30, 2023
Unprompted review
Rated 1 out of 5 stars

Bad product and service

I bought a pair of cleats from u90soccer.com. The shoes turned out to be an entire size smaller than the tag shows, and they did not fit my feet. I emailed customer service about returning them, but never received a response.

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, fast responses, products delivered as expected. Have bought customized items for my youth soccer club and I’m extremely happy with their services. Communications are exceptional.

March 29, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Do not buy from this site. Misleading scam!

Do not buy from this site. I just got my monchengladbach jersey and I just kept it because it got sent to about 10 cities and finally got to me and I didn’t want to go through the hell of sending it back. They mislead you with the pictures. I ordered from them because they had in the pictures the 120 year text under the badge and the monchengladbach on the butt of the shirt and other websites showed pictures without those things and the jersey was 40$ cheaper on those sites. I wanted the 120 year text and the monchengladbach on the back of the shirt so I paid way way over price to this site and they screwed me. They literally have pictures listed showing that those things I listed were going to be on the kit. Will never shop from again will never recommend to anyone. Unfortunately for Americans shops like these are our only option and they don’t take the game of football seriously. Do yourself a favor and just buy from the teams official site and not scam artists like this.

March 3, 2021
Unprompted review
Rated 1 out of 5 stars

Don't trust their delivery dates

Don't trust their delivery dates. I paid extra to ensure that my item arrived before Christmas. It was supposed to arrive by no later than December 22. However, I received an email on December 21 stating it had just shipped and would arrive by December 30. When I contacted customer service, they refused to do anything and had a "too bad for you" attitude.

December 23, 2020
Unprompted review
Rated 1 out of 5 stars

They don’t process orders in the order they were received

It is not true when they claimed they process orders in the order they were received. Ordered our team uniforms in late August and had been patiently waiting ever since because I understand there is a severe delay in materials and productions due to covid 19. Until I learned that a team mate who placed order in late September already got to pick up their uniforms and they were the exact same size and same clothes that i am missing and still waiting for. All I heard back from customer service is that they are working on my order but no one told me why other order was processed ahead of mine.

October 22, 2020
Unprompted review
Rated 1 out of 5 stars

Do not buy your jersey from this site

Do not buy your jersey from this site. I bought my jersey from this site, i was suppose to receive it with the UCL badge on it, but they forgot to put that on. I contacted there support, they refunded me for the badge. I wore the jersey twice then the paint started coming off. I again contacted the customer support, they told me to sent jersey back so the can inspect it, i did that they proceeded to tell me that after inspecting the jersey they did not find any paint coming off of it and that they can either sent me my jersey back the way it is or give me a gift car. If you want a non defective jersey buy it for another site more specialise in selling soccer jersey.

July 1, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Not only has Upper 90 never failed in…

Not only has Upper 90 never failed in preparing me with the best cleats for my college soccer season, but they have also assisted in the printing of t-shirts for my business. I have continuously had a positive customer experience!

March 31, 2020
Unprompted review
Rated 5 out of 5 stars

Custom Jerseys

I bought a couple of customized jerseys from Upper90 and they were perfect. The staff is helpful and knows exactly what they are doing.

March 31, 2020
Unprompted review
Rated 2 out of 5 stars

May 2019 - Nike Merlin EPL Match Ball $160MSRP

May 2019 - First time buyer. Ordered a Nike Merlin EPL match ball. These balls are $160 retail. Upper90 had this ball on clearance so I took a chance at it because of pricing. Ball delivered very quickly (gave this review its second star), but the ball is lopsided in places with bulges on three of the seams. The ball may not be a legit Nike ball. It wobbles a bit like a $20 ball you might find at a second-hand sports equipment store. Will not be using their store ever again.

June 1, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look