uAcademy Reviews 66

I was unable to log in to the course I paid for, and despite multiple attempts to reset my password over the past few months, the issue remains unresolved for months . I was previously promised a resolution (as per the communication below), but I have not received any updates or fulfilment of the promise below . This was promised in may 2025
“Due to this inconvenience, we'll be offering all customers a 6-month extension for any course they have purchased. We'll also ensure that you receive our CeRER course free of charge when it's released later this year.”

This prolonged lack of access and the absence of accountability from your customer service team is extremely unprofessional and disappointing

The CEMAP COURSE is OUT OF DATE. All the content in the course is wrong. I have mailed him many times but very poor response. some time no response at all. BE Aware, Be Aware , Be Aware.

Constant website issues and no replys at all when trying to contact them. Not impressed.

Most useless edu-service provider on the planet. No responses to emails, you pay for materials and can't access them! Honestly, they shouldn't have a presence let alone, and online presence.

They don't respond to emails. No customer service and no one to call for help and assistance. I emailed Jay 3 times no reply.

Amazing service by the staff that work there. Very polite and respectful. So helpful. I am finally going back into education and these guys have helped me all the way. I just can’t explain how helpful they are. Thank you so so much.

all staff help and listen

Really poor user experience so far!!!. Joined the CEMAP course, sent an email asking if the content is updated to 2024 requirements, no reply.
Now I can not get into my account, tried requesting a password reset but just get to a page "can not be found". Tried their contact form but form wont submit tried on a number of browsers. Why not have a phone number? considering doing a debit card charge back.

All what I needed to start!

I use the website to call back with appointment and no one call me for info or query, after book 4, 5 times still no one call me back,

Great customer service. Jay dealt with issue and resolved with favourable customer orientated outcome. Highly recommend website.

Great product! Really enjoying so far

At first I had a lot of issues with UACB that lasting months however when I got a New Advisor called jay. He sorted everything out in a timely manner I could not of asked for a better advisor.

Extremely helpful, very understanding, guided me through the process and made it bearable and easy to apply.

Extremely pleased with their services so far.

Nice and easy to learn and practice. Money worthy training

Good content plus quick, convenient, flexible learning. u get all ur reply and doubt cleared in mail

Easy to access courses. Clearly explained modules.

Great service provided by the team and really helpful learning aid

I recently acquired the Cemap course and initially found the content missing. However, the support team's prompt resolution impressed me. Now that all the content is available, I must commend the excellent study material. A solid 5 stars for both the content and the exceptional service provided.

Started this last year, was very easy to learn and very informative. Asked them questions via email and they get back to you quickly and are very helpful :)