While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I placed an order on November 25th as a Christmas present for my son. The website shows the order is “processing” almost a month later. I have emailed them twice over the weeks as well as submitted an... See more

Rated 5 out of 5 stars

10/10 Service, ive never been disappointed with UAPLG, it even hurts sometimes telling friends about family about it because UAPLG is my secret sauce😂😭🤣. The quality of shoes & clothing is the best... See more

Rated 1 out of 5 stars

I ordered my shoes and they said that in 72hrs I would receive my tracking info that didn't happen and when I emailed them back they gave me a tracking number but it doesn't ever show that the shoes h... See more

Rated 5 out of 5 stars

I recently purchased the Travis Reverse Mochas Jordan 1 lows from UAPLG and I'm so glad I did! The overall quality is excellent - the shoes look and feel great. I also had a great customer experience... See more

Company replied

Company details

  1. Streetwear Store
  2. Bag Shop
  3. Belt Shop
  4. Couture Store
  5. Men's Clothing Store
  6. Shoe Factory

Written by the company

UAPLG.CO is the TOP UA seller worldwide. Giving our customers only the best products and customer service! _____________________________________ UA | Unauthorised Authentic | UAPLG | UA Plug | uaplug | officialuaplg | UA Sneakers | Best UA Sneakers | Best Unauthorised Authentic


Contact info

2.8

Average

TrustScore 3 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchase a travis scott mocha low and a…

Purchase a travis scott mocha low and a yeezy slides. Items came as how it is previewed and the product was amazing !

December 25, 2022
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Hi Traplord,

Thank you for your feedback! We look forward to serve you again in the future. Do follow our socials and sign up for our newsletter for exclusive discounts and new drops updates ♥️

PS. Nice Trustpilot name 😅

Advertisement
Rated 5 out of 5 stars

I recently purchased the Travis Reverse…

I recently purchased the Travis Reverse Mochas Jordan 1 lows from UAPLG and I'm so glad I did! The overall quality is excellent - the shoes look and feel great. I also had a great customer experience - the website was easy to navigate and the checkout process was smooth. Plus, the shoes were worth the wait - they were shipped within 15 business days and arrived in perfect condition. Highly recommend!

January 24, 2023
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Hi Jason,

Thank you for your kind words and we only strive to continue serving our customers the best we can!

Rated 1 out of 5 stars

Dont waste your money...

First of all I had a hard time conntacing uaplg then after they finally got in contact with me I got and after a week I finally got my tacking information then I waited another week and a half and I still haven't received my order and it said it was delivered and it hasn't and I've tried to contact them but they still haven't replied to me

December 19, 2022
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Hi Alex!

We are sorry to hear that your experience with us was not up to your expectations. I have double-checked on your parcel's status and it was indeed delivered to your mailbox. We completely understand the frustration this may bring, whereby your parcel's status shows to be delivered but you were unable to retrieve your items. This is a rare occasion, but may happen. We usually deem such issues as a lost/stolen parcel issue. We highly encourage all our customers to add Parcel Insurance to all orders placed in order for us to easily replace lost/stolen parcels.

Nonetheless, we have allowed a replacement since this the first time this happened to your order and we have requested for a lost parcel claim document from you via email but we have yet to receive a response. Do send us the required information in order for us to send your free replacement. Thank you!

Rated 5 out of 5 stars

They always come in clutch and customer…

They always come in clutch and customer service was amazing

November 17, 2022
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Hi Derrick,

We truly appreciate your awesome feedback and we only strive to continue providing the best products and customer service. Thank you for shopping with us!

Rated 1 out of 5 stars

Dear UAPLG, How Much Longer?!?!

Dear UAPLG, my experience with you have been not great. I ordered Air Jordan 1 High New Beginning on 11/2/2022. After 3 weeks without hearing anything, I decided to reach out on your website. I didn’t hear anything. So I decided to try the telegram app. After making my complaint on the UAPLG official account, I was directed to speak with a guy named Nate. I gave Nate my invoice number and he told me the shoe was out of stock or something like that. I was upset because the website didn’t say it nor was I notified, at all. After I cooled down, I decided to update my order with a new shoe with Nate, but I wanted to make sure the shoe was in stock. The shoe was in stock but I had to wait because the new orders are being completed before mine and I have been waiting over 3 weeks just for a confirmation and a tracking number. I still don’t have a tracking number and I am losing faith in UAPLG.

November 27, 2022
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Hi Lamar,

We sincerely apologise for the huge delay in the fulfilment of your order. I can see from your order history that you have faced some out of stock issues for the pair you have originally ordered. Our production team produces limited batches for every model to sustain our highest standard of quality. Nonetheless, we have raised your feedback to our team and we will make the necessary improvements and adjustments on our end in order for us to avoid stock issues in the future.

I believe your concerns have been resolved via our customer service outlets and your Travis Scott x AJ 1 Low Reverse Mocha has been successfully delivered to your shipping address. We hope you liked what you received!

Advertisement
Rated 1 out of 5 stars

my name is wilbert preston I place and…

my name is wilbert preston I place and order from Uaplg onOctober 6, 2022 and have not recieved any imformation on my order as of today October 14 2022 so if this is a reliable company you will contact me at my email asap or sent me my money back order #634321

October 14, 2022
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Hi Wilbert,

I have checked on your order and it was refunded due to failure of payment verification. Our payment gateway is sensitive to any transaction that may have been flagged or related to fraudulent transactions or simply a routine check on certain transactions, such as yours. This is routinely done by our finance team to ensure that all transactions with UAPLG are true and legitimate to keep all our customers' payments safe.

We have sent you multiple emails and reminders to verify your payment but we did not receive any response, in which it is protocol for us to proceed with a direct refund, unfortunately, if the payment was not verified.

We are sorry that your order did not go through this time, but we hope to serve you again in the future and have your order processed and delivered successfully!

Rated 5 out of 5 stars

Very happy with my Air Dior tee

Very happy with my Air Dior tee.
Fine quality and good advise before on which size to order. Now looking to order some new kicks!

September 16, 2022
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Hi Giorgio,

Sounds good to us! We are more than happy to serve you again and we hope to continue delivering the best products to you. We hope you'll be just as happy with your next order!

Rated 3 out of 5 stars

Getting Frustrated

I’ve ordered from Uaplg on 3 occasions. The 1st order was super smooth & my son was very happy with his shoes. My 2nd order didn’t go so smooth. In early April I placed my 2nd order. About a mth later I receive an email stating Uaplg is having issues with getting the product/delivery. About a week later I receive another email giving me 3 options for my order..continue waiting, cancel order/get credit, cancel order/refund. I forgot to respond. A week later I received an email stating the order was canceled/refund would be given. Two weeks later & I never received refund. I emailed Uaplg. They responded quickly & I received the refund in a timely manner. In the mean time (my 3rd order) I reordered the same shoes. I received an email acknowledging my order but It’s been over 2 weeks & nothing’s been shipped nor have any email updates been sent out. I’m starting to get really frustrated. I feel as if Uplag is posting shoes they don’t have & putting the customer on hold until/if Uaplg can find that specific pair of shoes.

June 5, 2022
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Hi Ashlie,

We are glad to hear that you first order with us went smoothly and we thank you for ordering with us again! Our most sincere apologies that it our service was not up to standards the second time round. Some pairs may face stock issues due to high demand and they go out of stock before we can update our site, especially if they go out very quickly. We have raised your feedback to the relevant teams to ensure that adjustments and improvements are made on our end to serve our customers better in the future! Do reach out to us via email at support@uaplg.co if you have further concerns with the new order you have placed. Thank you once again for shopping with us!

Advertisement
Rated 1 out of 5 stars

It’s been 18 Business days still…

It’s been 18 Business days still haven’t received anything not even an email but I still get a email to write a review of it lmao

May 23, 2022
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Hi Miguel,

I am unable to check on your order with the limited information provided here on Trustpilot, unfortunately! Do reach out to us anytime on support@uaplg.co and we will be more than happy to address any concerns you may have. Thank you!

Rated 1 out of 5 stars

time problems

i ordered a pair of shoes and due to covid situation the shipment time was too long. i was waiting them for more than 3 weeks and at the time you said that my order wasn’t even ready for the shipment

May 18, 2022
Unprompted review
Rated 1 out of 5 stars

tracking and customer service is horrible

I ordered my shoes and they said that in 72hrs I would receive my tracking info that didn't happen and when I emailed them back they gave me a tracking number but it doesn't ever show that the shoes have been picked up yet and now I am getting worried because I ordered them on 3-2-22 and it still says they are in transit from 3-12-22 and its 3-20-22 i just want a refund. i would have really like to see the quality of their shoes just to fact check that they are legit but it doesnt seem like thats going to happen. this is very frustrating!!!!!!

March 20, 2022
Unprompted review
Rated 1 out of 5 stars

This site is garbage!!

This site is garbage!!! stay away.... Do not buy from this site.
Still waiting 65days after shipping and the emails to them just say be patient... 20-30 days is being patient NOT 65 and still no product.

I ask them to chase the courier from the link sent and all I get back is for you to chase them.... its all rubbish.

February 9, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

Bad service

It’s been 3 to 4 weeks since my order and I’ve still received nothing at all, I wrote tickets , tried to contact them and they are not in sight or responding back.Id say it’s fraud.

December 29, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

UAPLG Never Disappoint

Once again UAPLG have exceeded my exceptations. Bought an Off-white winter tee and its too comfortable. This is my 4th time buying from and have become a frequent customer.

November 30, 2021
Unprompted review
Rated 1 out of 5 stars

not good

I ordered my shoes on September 24th and they haven't arrived yet. I want a refund because this is a scam

October 25, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look