The shipping cost was high, however, the delivery time was just a week from USA to KSA. I'm very pleased. I tried to order from antoehr website and it kept cancelling the order automatically since US... See more
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Great experience with Ubuy Saudi. I ordered Royal Canin Hepatic for my cat, and everything went smoothly. My order arrived on time and was well packaged. I’m very happy with the service and will defin... See more
Company replied
A big Thank you to Huda and Ruchier and the Ubuy Team!! I received the replacement hay in order # 62609591513. Thank you so much! I am glad i stuck to buying from Ubuy... totally worth it!!
Company replied
The shipment was received successfully. Excellent service and fast delivery. Thank you to Ubuy one of the best delivery companies to deal with👍
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Company details
Written by the company
Ubuy is Saudi Arabia's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy Saudi Arabia. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, HOng Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in KSA. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy Saudi Arabia
Contact info
Damman Business Park, Novotel, Al Khobar-Dammam Highway, P.O.Box 9222, Dammam, 31413, 31413, Dammam, Saudi Arabia
- +966 920033092
- ubuy.com.sa
4.2
Great
360 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Careless mistake by the Ubuy Team causing customer stress
I had placed an order on October 18 2026, order # 62610342817 and since it contained food for my pet, i requested Customer Service to help expedite the order.
I order weekly. Every single week. Because there was regional tension in the country i live in, i requested to get my order to me early if possible as i was afraid i would run out of food for my pet.
But this request turned out to be a horror story. The wrong address was selected by Ubuy inspite of ABHA being mentioned NOWHERE in the address i gave for delivery!
I would have got my parcel by now had Ubuy not made such a silly mistake.
Everyone in Customer Service knows i am epileptic and stress is not something that ia good for me.
By seeing my order travel all over the country before it reaches me, has caused me to be ill and require a hospital visit.
Moreover my pet is facing health issues too because of no food. He needs hay 24x7 to keep his gut functioning properly.
We pay through our noses for shipping only to suffer like this? Ubuy Team?
What did i do wrong? So people should not trust you guys with timely delivery of important and essential stuff?
October 26, 2026
Unprompted review
Reply from Ubuy Saudi
Hello Martis
Please accept our deepest apologies for the stress this situation has caused you and your pet.
We would like to inform you that DHL has rectified the address. We are continuously in touch with DHL to expedite the delivery to your correct address as an absolute priority. Please feel free to reach out to us directly at info@ubuy.com if you need immediate updates or further assistance. Your health, your pet’s well-being, and your trust mean everything to us, and we are committed to seeing this resolved quickly.
Warm regards,
Team Ubuy!
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Reply from Ubuy Saudi
Hello Abdulrhman,
Thank you for your feedback! We’re glad you were happy with the speed and quality of your experience. We truly appreciate your support!
Best Regards,
Team Ubuy
Reply from Ubuy Saudi
Hello Consumer,
Thank you for sharing your feedback! We’re glad to hear that you were satisfied with the price, delivery time, and product quality. We truly appreciate your support and hope to serve you again.
Best Regards,
Team Ubuy
Great experience with Ubuy Saudi
Great experience with Ubuy Saudi. I ordered Royal Canin Hepatic for my cat, and everything went smoothly. My order arrived on time and was well packaged. I’m very happy with the service and will definitely order from Ubuy again. Highly recommended!
August 29, 2026
Unprompted review
Reply from Ubuy Saudi
Hello Noura Abdulmohsen,
Thank you for your wonderful feedback! We're glad your Royal Canin Hepatic order arrived on time and in good condition. It's great to hear everything went smoothly, and we truly appreciate your recommendation and trust in Ubuy Saudi!
Best regards,
Team Ubuy
Reply from Ubuy Saudi
Hello Sheikh Pervaiz,
Thank you for your kind review! We’re glad you’re happy with our products, prices, and service. We truly appreciate your support and look forward to serving you again.
Best Regards,
Team Ubuy
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EXCELLENT SERVICE AND DELIVERED THE…
EXCELLENT SERVICE AND DELIVERED THE ITEM ON TIME & DATE.
September 3, 2026
Unprompted review
Reply from Ubuy Saudi
Hi Rizwan,
Thank you for your wonderful feedback! We’re delighted to know that you had an excellent experience with our service and that your order was delivered on time. We truly appreciate your support and look forward to serving you again!
Best regards,
Team Ubuy
I found items that were not available…
I found items that were not available anywhere. Even if they were available the shipping was too high.
May 9, 2026
Unprompted review
Reply from Ubuy Saudi
Hello Amna,
Thank you for sharing your feedback! We’re glad to hear that you were able to find products on Ubuy that weren’t easily available elsewhere. We understand that shipping costs can vary depending on the product, seller, destination, and applicable logistics charges.
We truly appreciate your support and look forward to serving you again!
Best Regards,
Team Ubuy
My order received in good condition and…
My order received in good condition and fast time. This was my first time to order with Ubuy but for sure will not be the last.
July 30, 2026
Unprompted review
Reply from Ubuy Saudi
Hello Khaled Mahmoud,
Thank you for your wonderful feedback! We're delighted your first experience was smooth and that your order arrived quickly and in perfect condition. We truly appreciate your trust and look forward to serving you again!
Best Regards,
Team Ubuy
Reply from Ubuy Saudi
Hello Ami,
Thank you for your feedback! We’re glad to hear that your shipment arrived on time.
We appreciate your support and look forward to serving you again!
Best regards,
Team Ubuy
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Amazing experience with Ubuy
Amazing experience with Ubuy. Thank you so much
July 16, 2026
Unprompted review
Reply from Ubuy Saudi
Hello Billel Neili,
Thank you so much for your kind words! We’re thrilled you had an amazing experience with Ubuy. We truly appreciate your support and look forward to serving you again!
Best Regards,
Team Ubuy
Delivery service
July 2, 2026
Unprompted review
Reply from Ubuy Saudi
Hello Fatima,
Thank you for your feedback!
We’re glad to hear you’re satisfied with our delivery service.
We look forward to serving you again soon!
Best Regards,
Team Ubuy
Perfect service and fast delivery
July 5, 2026
Unprompted review
Reply from Ubuy Saudi
Hello Essam
Thank you for your kind words!
We’re happy to know you had a perfect experience with fast delivery. Providing smooth and reliable service is always our priority.
We look forward to serving you again!
Best Regards,
Team Ubuy
Reply from Ubuy Saudi
Hi Ziyad,
Thank you for your feedback! We're glad you found our service professional. We truly appreciate your support and look forward to serving you again.
Best regards,
Team Ubuy
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We feeling very good with the delivery…
We feeling very good with the delivery time and the materials we have received is matching to our order
July 14, 2026
Unprompted review
Reply from Ubuy Saudi
Hi Mohamed Gamil,
Thank you for your kind feedback! We're delighted to hear that you’re happy with the delivery time and that the products matched your expectations perfectly.
Best regards,
Team Ubuy
Reply from Ubuy Saudi
Hello Mashaiel AlNifay,
Thank you for your feedback! We're glad you were satisfied with the product, delivery, and packaging. We understand your concern about pricing—costs can vary due to international sourcing and shipping. We appreciate your support!
Best Regards,
Team Ubuy
Reply from Ubuy Saudi
Hello Mekki Ahmedi,
Thank you for your feedback! We're happy your order arrived early and that you liked the products.
Best Regards,
Team Ubuy
It was fine
I had a problem with the shipping because they had listed the wrong price for it and then sent me a link to pay the difference. This was not the first time it had happened to me, even though I had only ordered from them twice. The shipping took far too long to be processed and handed over to Aramex. After that, however, everything went smoothly, and the product arrived in perfect condition.
June 23, 2026
Unprompted review
Reply from Ubuy Saudi
Hello! Thanks for your feedback and we're truly sorry this happened to you twice.
The extra shipping charge came from incorrect weight data provided by the seller. While we didn't catch it upfront, we take full responsibility and are working with sellers to prevent this.
We also hear you on the slow processing, we're speeding up our handover to Aramex going forward.
Glad the delivery itself went well and your item arrived safely. We'd love another chance to get it right. Feel free to reach out with the item item ID via WhatsApp or live chat before your next order and we'll manually verify shipping costs for you.
Best regards,
Team Ubuy!
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The delivery took a whole month.
June 19, 2026
Unprompted review
Reply from Ubuy Saudi
Hello
Thank you for your honest feedback, and we are truly sorry that your order took an entire month to arrive.
To provide some context, our delivery times rely heavily on how quickly the supplier can provide the item. If the supplier ships promptly, we’ll ensure it reaches you quickly as well; however, if there’s a delay on their end, it can impact our delivery timeframe. We are actively working with our supplier network to improve dispatch speeds and reduce these wait times.
We appreciate your patience and hope you will give us another opportunity to serve you better in the future.
Best regards,
Team Ubuy!
You can purchase through ubuy.
Good experience of shopping through Ubuy.
June 16, 2026
Unprompted review
Reply from Ubuy Saudi
Hello Anila Farooq,
Thank you for your feedback! We're glad to hear that you had a good shopping experience with us and appreciate your recommendation.
Best regards,
Team Ubuy
Reply from Ubuy Saudi
Hello Nora Alsaleh,
Thank you for your feedback! We're glad to hear that you enjoyed our fast delivery and amazing products. We truly appreciate your support.
Best regards,
Team Ubuy
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