'Ubuy' truely is a international brand/company for online shopping for all kinds of products. With affordable prices of good values for a whole lot of different products. I have ordered from Ubuy's on... See more
Company replied
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See what reviewers are saying
I have a bad experience recently related to the recent orders I made. On May 7th, I have placed an order through UBUY website. The shipping got delayed due to package was mistakenly sent to Peru inste... See more
Company replied
My experience with Ubuy has been fantastic for buying Topo Athletic shoe models that are not sold or are shipped to Hong Kong. I have used Ubuy about 4 times over the past 2 years.
Company replied
Great experience with Ubuy. Wide range of products, fair pricing for imports, and reliable delivery. The website is easy to navigate and the items arrived in perfect condition. Highly recommend for an... See more
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Company details
Written by the company
Ubuy is Hong Kong's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy Hong Kong. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in Hong Kong. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy Hong Kong
Contact info
Unit 01, 82/F International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong, Kowloon, Hong Kong
- +852 58036490
- info@ubuy.com
- ubuy.hk
3.9
Great
91 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ubuy Hongkong
Hello Roxy de Saint Pern,
Thank you for your feedback! We're glad to hear you’re happy with our products and services.
We appreciate your support!
Best Regards
Team Ubuy
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I did not recieve my goods that i…
I did not recieve my goods that i bought on 30th jan 2026 and i believe you are not a legitimite company sent nurmous email no reply i have been scammed
January 30, 2026
Unprompted review
Reply from Ubuy Hongkong
Hello Treasa
Thank you for reaching out, and please accept our sincere apologies for any inconvenience caused. We’ve searched our records but couldn’t locate details associated with your reviewer name. To help us resolve this promptly, kindly email info@ubuy.com with your order details, a screenshot of this review, and a summary of your concerns. Our reputation management team will investigate immediately and follow up with you directly. We truly value your feedback and are committed to ensuring your satisfaction. Thank you for your patience and cooperation. We look forward to making this right.
Warm regards,
Team Ubuy!
Reply from Ubuy Hongkong
Hello Chi fung
Thank you for the excellent 5-star feedback! We're pleased that Huda could offer you rapid and helpful assistance. It’s great to know you had a positive experience with Ubuy Hong Kong.
We hope to serve you again soon.
Sincerely,
Team Ubuy!
Great experience with Ubuy
Great experience with Ubuy. Wide range of products, fair pricing for imports, and reliable delivery. The website is easy to navigate and the items arrived in perfect condition. Highly recommend for anyone looking for global brands
January 5, 2026
Unprompted review
Reply from Ubuy Hongkong
Hi Good Things,
Thank you for your amazing feedback! We’re thrilled to hear that you enjoyed our wide product range, fair pricing, and reliable delivery. Your recommendation means a lot, and we’re excited to continue bringing you the best global brands. 🌟
Best regards,
The Ubuy Team
Good market place with decent prices
October 7, 2025
Unprompted review
Reply from Ubuy Hongkong
Hello,
Thank you for your positive feedback! We're glad you enjoy our marketplace and prices.
Best regards,
Team Ubuy
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not a bad market place
not a bad market place. for example, a great choice of electronics. I appreciate the delivery.
March 18, 2025
Unprompted review
Reply from Ubuy Hongkong
Hello Yau Kit Ching
Thank you so much for your 5-star review!
We’re thrilled to hear you enjoyed our selection of electronics and found our delivery service convenient.
Your kind words motivate us to keep improving and providing the best experience possible. We can’t wait to welcome you back soon.
Happy shopping!
Best regards,
Team Ubuy
whatever you want you will get…
whatever you want you will get delivered at reasonable pricing. I am a regular customer.
March 17, 2025
Unprompted review
Reply from Ubuy Hongkong
Hello Gram4eild
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us at info@ubuy.com and we will be happy to assist.
Take care and have a lovely day.
Best regards,
Team Ubuy
Fast shipping!
August 1, 2024
Unprompted review
Reply from Ubuy Hongkong
Hello david
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
UBUY Hong Kong has consistently…
UBUY Hong Kong has consistently provided excellent service and timely deliveries. I'm very pleased with their marketplace and the variety of products available.
March 1, 2024
Reply from Ubuy Hongkong
Hello Olivia
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping.
Best Regards,
Team Ubuy
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I've had a wonderful experience…
I've had a wonderful experience shopping with UBUY Hong Kong. The customer service is outstanding, and my orders always arrive on time. Very satisfied with their services!
June 1, 2024
Reply from Ubuy Hongkong
Hello Yung
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping.
Best Regards,
Team Ubuy
The packing of the products are in bad…
The packing of the products are in bad shape and tore in pieces. I was so shocked when I open the parcel.
February 1, 2024
Unprompted review
Reply from Ubuy Hongkong
Hello Agee,
Please accept our sincere apologies for the inconvenience caused to you. We understand that receiving a damaged order is an unpleasant experience, and we are truly sorry for any disappointment it may have caused. We have sent an email with a complete explanation that we require some additional information to help us resolve this issue as quickly and efficiently as possible.
Providing the requested information will allow us to fully assess the situation and offer you the most appropriate solution. Please revert to us with the requested images at your earliest convenience. We will be happy to answer any further questions you may have and help you through this process. We value our customers, and their satisfaction is our top priority. The feedback has also been shared with our quality team.
Reply from Ubuy Hongkong
Hello Chi Kei LI,
Thank you for choosing us and taking the time to leave such a fantastic review. At times, the shipping may seem high as all the products are shipped to you from another country, and there is international shipping involved via air. However, we will review the shipping charges. Please share the product details on our email at info@ubuy.com. Our team will check and reply to you.
We value our customers and take all the necessary actions for their satisfaction. Please accept our sincere apologies for the inconvenience caused to you.
fast & efficient
December 29, 2023
Reply from Ubuy Hongkong
Hello John,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
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I bought a pair of beautiful Thursday…
I bought a pair of beautiful Thursday leahter boots from Ubuy. The trading is safe, fast and friendly.
January 6, 2024
Reply from Ubuy Hongkong
Hello yiu ming wong,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
I bought two bottles of Poly-MVA
I bought two bottles of Poly-MVA, and one found is opened. This is totally unacceptable!!! I am really really angry!!
December 22, 2023
Reply from Ubuy Hongkong
Hello Alex,
Please accept our deepest apologies for the inconvenience caused. We would like to inform you that the internal team has taken on your matter. As soon as we receive an update from them, we'll get back to you via email. While the team investigates the case, please allow us some time to resolve the issue. We have already responded to your email, and we assure you that we are taking all the necessary actions to ensure that you receive the best possible service from us.
The feedback has been shared with our team. If you have any further questions or concerns, please don't hesitate to reply to our email. We are always happy to help you out.
It hasn’t arrived yet?
December 9, 2023
Reply from Ubuy Hongkong
Hello Jennifer,
We are very sorry for the inconvenience caused to you. The order has already been shipped from our warehouse, and it is on its way to your location. Additionally, we have sent an email containing the latest tracking information. We request you to check and revert us back to the same.
We appreciate your patience and understanding in this matter. The feedback has been shared with our team. We value our customers, and their satisfaction is our top priority.
Good online shopping platform
Good online shopping platform. Great selection of products.
November 27, 2023
Reply from Ubuy Hongkong
Hello Dean,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
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The baby gate was not delivered
The baby gate was not delivered. Only the parts to attach the gate were sent.
November 18, 2023
Reply from Ubuy Hongkong
Hello Sallie,
We are very sorry for the inconvenience caused to you. We have already escalated your case to our concern team and they are currently in communication with the product seller to resolve the issue as soon as possible. We have sent an email containing the same information. Therefore, we request you to check and revert us back to the same. We appreciate your patience and understanding in this matter.
The feedback has been shared with our team. Once again, we sincerely apologize for the inconvenience caused to you. We value our customers and their satisfaction is our top priority. We assure you that we are taking all the necessary actions to ensure that you receive the best possible service from us.
Twice placed orders and later after…
Twice placed orders and later after payment came to know that stock is not available. Delivery days are more then what mentioned on website. Always late.
November 4, 2023
Reply from Ubuy Hongkong
Hello Afsana,
We are very sorry for the inconvenience caused to you. We do not stock any products in our warehouse. The stock availability and the price of the product depend solely on the seller. The delivery of your product has been delayed by the seller, so we have escalated the case, and our team is in communication with the seller to get the latest tracking information. Once we receive a response, we will promptly update you via email or phone call. Additionally, we have sent you an email regarding the same. Therefore, we request you to check and revert us back to the same. We appreciate your patience and understanding in this matter.
We value our customers and their satisfaction is our top priority. We assure you that we are taking all the necessary actions to ensure that you receive the best possible service from us.
Reply from Ubuy Hongkong
Hello WIng,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
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